references
Olga N.
01.01.2022
Positives
Great resort and wonderful staff. I advise everyone to visit
Larisa K.
27.12.2021
Positives
A room with a balcony was offered, thank you very much. Excellent sound insulation. The hotel is located on a very beautiful street. Good treatments (gas injections, mud, paraffin, partial massage) and mineral water baths. The sanatorium has an attentive doctor and knowledgeable medical staff. In this very difficult “Covid” time, the sanatorium shows itself with dignity. All the best to you!Negatives
The website sanatoriums.com indicated a procedure - a dry bath with CO2 (I really hoped for it), but alas... it was not available at the sanatorium. And a paid facial massage (only 3 days later I found it at the Windsor Hotel (Thai head and face massage, as well as cosmetic facial massage in the beauty salon in the same hotel), which was not available at the Cajkovskij Sanatorium. I realized that you need to find out about the procedures in advance ( but not on the website). There were no lunches, we warned. If this happens, then know that there is an excellent restaurant Ruže (soups, main courses, desserts..... at very affordable prices).Answer from Spa Hotel Cajkovskij
Спасибо за отзыв и внимание, к сожалению у нас есть в это время Палаце закрыт и некоторые услуги не предоставляем.
Olga D.
24.12.2021
Positives
We thank the entire team of the Tchaikovsky sanatorium for a good stay. We wish everyone a Merry Christmas and Happy New Year. Special thanks to Michaela and Petra. See you again!Negatives
Unusually salty food.
Natalia P.
13.11.2021
Positives
Thank you to Sanatoriums.com for offering discounts on your website for sanatoriums in Karlovy Vary, and we were able to come to this wonderful city to the wonderful Tchaikovsky sanatorium! The location of the sanatorium is excellent, the room is very nice and warm. Friendly Russian speaking staff. The procedures are excellent, the medical staff is polite and attentive. Internet in the room is excellent. Many thanks to the staff of Sanatoriums.com for their answers and recommendations. Car parking was reserved. Super!Negatives
The pool is very cold. There is no buffet for dinner. The restaurant worker decides how much food to put in. No supplements are given. My husband didn't always eat enough. True, I must say, the salads are excellent, varied, and very tasty.Answer from Spa Hotel Cajkovskij
Спасибо вам за отзыв, что бы было в бассейне лучше уже решаем, на ужине выбор есть и персонал пытается исполнять.
Liudmila A.
24.10.2021
Positives
1. there was practically no fruit, 2. the room had an uncomfortable bed, very heavy blankets 3. the hairdryer practically did not dry my hair 4. the procedures were carried out very well, but not everything can be obtained, since they are not available in this sanatorium. Nevertheless, I will come again for treatment in your wonderful city. thank you
Olga Y.
24.10.2021
Positives
The overall impression is that I was very pleased and that says it all, thank you.
Tatjana L.
14.10.2021
Positives
Thank you for the quality treatment. Everything was great.
Сергей В.
11.09.2021
Positives
Quiet place near the center. Just 5-10 minutes walk from the main attractions, on a very green street. the food is delicious. Having a pool is a big plus. The view from the window is excellent.
Juri M.
10.09.2021
Positives
We visited Tchaikovsky for the fourth time, the impression only got better and better. The friendliness and attention of the staff, and most importantly the positive effect of treatment, which occurs already at home. Special thanks to our guide Valentina for providing the excursion to Prague.Negatives
We can't say anything negative.
Николай В.
05.09.2021
Positives
Hello, I spoke with the director of the hotel, I only know his name Ian, who is in his place, it’s a pleasure to deal with such people. We found a compromise and came out of an unusual situation. Everyone was satisfied, thanks to the hotel manager and head nurse. I recommend a stay at the Tchaikovsky Hotel. Best regards, NikolayNegatives
This is not to say that there are no minuses, but the professionalism of the service staff covers and makes these minuses not significant in a good way!
Gabriel R.
05.09.2021
Positives
Nothing negative to report. Will come back to this hotel.
Ieva A.
01.09.2021
Positives
Treatment is very high levelNegatives
The hotel food at dinner is terrible. Most definitely not 4* or even 3*
Tamara K.
01.09.2021
Positives
The medical staff is greatNegatives
Unfortunately, at dinner, portions are given by a worker who decides how much to serve you. There will be no additives. The quality of food depends on the shift in the kitchen.
Marite K.
31.08.2021
Negatives
During dinner there are big restrictions on what you can eat and what you can’t. Sometimes the food is inedible
Irina P.
28.06.2021
Positives
I really liked everythingAnswer from Spa Hotel Cajkovskij
Спасибо Вам :- до встречи
Filip V.
06.06.2021
Positives
Beautiful architecture and very tasty cuisine! It was nice to return to this resort. It really felt like home here.Negatives
If there are any shortcomings in this sanatorium, we did not pay any attention to them. The holiday was wonderful
Olena R.
23.09.2020
Positives
Good day, I want to express my deep gratitude to the whole team! I was only in treatment for a week. The excellent location of the Tchaikovsky sanatorium, the professional work of the medical staff and service personnel, and in general a friendly atmosphere. We discussed the necessary procedures with the doctor and chose the optimal course for me. It's a pity that some procedures were canceled due to the current covid situation. Overall, my short vacation was great.Negatives
Not negative, just a wish. I wish the food was better. Another minus is the weak internet in the room. If you go out into the corridor, everything is immediately wonderful.
Almira M.
25.03.2020
Positives
We booked a vacation at the Tchaikovsky sanatorium through the website Sanatoriums.com. We planned a vacation from 03/11 to 03/24/20. The transfer was delivered to the hotel according to the conditions agreed in advance.Negatives
When we checked into the hotel early in the morning, we were only sent to the doctor the next day, despite our requests to be examined on the day of arrival. The medical staff are rude, especially in the balneo department. Against the backdrop of information about the coronavirus, they completely stopped performing medical procedures without notification from the hotel management, they rudely recommended leaving the hotel or staying in the room, the hotel management was completely unclient-oriented and resolving all issues caused great difficulties , the bonus trip to Prague was canceled while paid excursions remained the same. The hotel management is not interested in attracting tourists. Against the backdrop of epidemiological circumstances, many other hotels treated their guests as kindly as possible, unlike Tchaikovsky. I categorically do not recommend a stay at this hotel.
Natalia K.
23.03.2020
Positives
I have been vacationing in the Tchaikovsky Palace sanatorium since 03/08. to 03/18/20. Meeting at the Prague airport and transfer to the hotel took place at a decent level. There was WiFi in the car and we were able to promptly inform our loved ones about our successful arrival at the place. I booked a single room at the Tchaikovsky Hotel, upon arrival at the hotel I was pleasantly surprised to check into a double room at the Tchaikovsky Palace with a beautiful view from the window. The accommodation was comfortable, the food was delicious. There were fresh vegetables and fruits, fish and meat. There was enough of everything. The procedures went well, but I received a little more than half, due to the general emergency situation with the virus. At the same time, my request to return the difference for the early (1 day) departure and missed procedures was satisfied. This was my second time in Karlovy Vary for treatment (my last vacation was spent at the Bristol group hotel), I really liked this wonderful place, I hope to return there more than once, and I do not rule out that I will consider the Tchaikovsky Palace Hotel. To book a sanatorium in Karlovy Vary and transfer, I used the services of the website sanatoriums.com, and all arrangements were completed on time. I am very grateful to Elena Khorosheva for her recommendations and assistance in choosing a hotel.Negatives
I agree with the reviews of previous hotel clients regarding the stained tablecloths in the restaurant, as well as the low level of sound insulation in the bathrooms of neighboring rooms.
Людмила Х.
15.03.2020
Positives
The hotel staff is very attentive and polite. The room was cleaned every day. The treatment was good, all procedures were carried out on time. The food is good and varied. I am very pleased that I chose your hotel.
Николай Ч.
24.02.2020
Positives
Visiting this hotel 4 times was, as always, with good impressions, everything in the hotel is satisfactory, the staff serves at the highest level, the rooms are kept clean and tidy, the hotel is located in a cozy, quiet place, the food is quite varied, live and enjoy the beauty of Karlovy Vary.
Фрейдлина Ф.
20.02.2020
Positives
Beautiful view of the mountains and the architecture around. Clean air and silence. Good food. Nice staff.Negatives
The treatment facilities (as in all spa hotels) are simplified, open until lunch and closed on Sunday (Saturday only baths). The rooms are small for two, a little cramped. If you have sore legs, it will be difficult to return from the springs to the hotel (the road to mountain).
Лариса Т.
17.02.2020