references
Julia M.
07.04.2024
Positives
The staff who provide treatment procedures are polite, friendly and responsive. The hotel itself is clean, everything is tinted and whitened. The building where we lived on the 8th floor had a beautiful view of the church and the city. Arrival and departure were wonderfully organized. Quickly and without problems. The rooms are not very large but cozy. Everything was enough.Negatives
For the first time in 20 years of visiting this beautiful resort, we saw such a meager selection in the restaurant. We were on vacation with a child and he had practically nothing to choose from to eat. If breakfast can still be called breakfast, there were at least vegetables and sliced oranges. Then there was no fruit at all at dinner .there were no chopped vegetables. For some reason, all the salads were mixed with mayonnaise or sour cream. And the half board buffet ordered on the tour did not live up to the name. The restaurant employee gave out hot food in only one plate, explaining that the plates were counted and there needed to be enough for everyone. But if people they came to dinner at least half an hour later after the buffet opened. They didn’t have enough fish or dessert; one day there wasn’t even enough side dish. It felt like I was getting rations in a prison canteen. “Free.” Since I don’t eat meat, it was difficult for me to find something to my liking. It was also difficult for the child without desserts; at dinner, if you managed to grab a piece of the not tasty rubber biscuit, it was good. It’s good that the city is not far away and you could buy something tasty in the city. The Czech Republic has always been hospitable and hospitable for us. What happened this time I I don’t understand. Probably not the right choice of hotel. Also, road repair work interfered with the rest in the room. It was very noisy. And lack of parking if you wanted. Due to the repairs, it was impossible to drive up to the main entrance. I had to carry things myself and it was a bit far away. It was not possible to roll the suitcase because the paving slabs were removed due to the repairs. But this is a temporary phenomenon, and I hope the repairs will end quickly and everything will be convenient for other guests. But the situation with food needs to be corrected so as not to lose customers. Another complaint about the sauna, I understand that time is a difficult time to save money. The sauna is turned on only at a certain time and upon request. And they give out one sheet even though we came as a family. But we probably need to stop writing negative reviews. We had a good time, got some treatment, had a rest. We talked with good, kind people. We received a lot of positive emotions. And minor problems did not spoil our vacation. We wish you to correct the shortcomings in the restaurant and there will be more customers and many will want to come back next time. Your staff is excellent .Thanks for understanding
Anna E.
07.04.2024
Positives
We really liked it, it was our first time. Very nice polite staff, super treatment. Amazing architecture of the city, I was surprised that everyone spoke Russian.
Viktoriya Z.
06.04.2024
Positives
We stayed at the hotel for 3 nights. We liked everything very much. The hotel is clean, the food is delicious and the staff is also very friendly. The center is not far from the hotel, of course you have to walk a bit to get to the colonnades with mineral water, but that is more of an advantage. The Orthodox church is around the corner. I would recommend the hotel and if we travel to Karlovy Vary again, we would book the hotel again.Negatives
There was nothing negative during the stay.
Elena B.
04.04.2024
Positives
The sanatorium is located in one of the most cozy corners of the city. Every time, returning after a walk, I was amazed by the magnificent picture of the golden-domed Orthodox Church. Silence, peace, and birdsong are conducive to peace. The inside of the building is very clean, excellent ventilation, fresh air everywhere. Very friendly staff. The nurse redid my schedule of procedures because some combinations were difficult for me to endure. At the reception they were ready to help and advise if we asked about something. The food is quite varied, deliciously prepared dishes, with a small selection of dishes. There was fish every day and 2-3 meat dishes from different varieties. I tried duck and even rabbit. All menus are designed to suit different tastes. I am lactose intolerant and every morning I received lactose-free dairy products individually. The cooks and waiters are very friendly, I recommend this resort to everyone. I wish all the best to all the staff!
Dina T.
03.04.2024
Negatives
Pillows not so comfortable.
Anastasia P.
30.03.2024
Positives
Wonderful location, comfortable room for two The medical service is excellent Petera and Monika at the reception explain everything very well Great transfer from Prague! Thank you
Tatjana R.
29.03.2024
Positives
Excellent location, close to the springs and the center, the staff is very friendly and attentive, the rooms and the hotel are clean, the food is delicious, fresh, there was enough of everything.. I really liked everything, the staff during the procedures was excellent, everything was fast, high quality and professional! 👍Negatives
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Volha M.
24.03.2024
Negatives
When planning a trip and booking a hotel online, as a rule, they choose a hotel “blindly”, focusing only on advertising descriptions. But advertising is not always true. This is what happened in my case. Hotel Tchaikovsky **** Check-in to room 403 (double), without balcony. The room is small, the view from the window is onto the street. The cleanliness of the room needs to be better! Dust is everywhere, at the head of the bed, on the bedside tables, on the TV, dust hanging from the ceiling. The TV needed adjusting and the bedside sconces didn't work. Empty boxes of tissues and toilet paper were left in the toilet. Worth the trouble of a broken tap. The food in the hotel does not correspond to the description.... The choice is small and tasteless... Treatment: superficial examination by a doctor. I was with a child (7 years old) who was coughing and even the doctor did not examine him. The appointment of procedures is not based on anything. Same thing for everyone. The inhaler is not working. The names of the procedures vary, but in the end they are just warm baths. The rooms are cleaned from the very morning (pointless), they came to my room at 8.00 - my child and I were still sleeping!!! The hotel staff speaks Russian and simply do their job. I do not recommend this hotel!
In S.
21.03.2024
Positives
The sanatorium left a good impression, the atmosphere is quiet, friendly, you really relax. The staff is responsive and pleasant.Negatives
I would like mineral baths and massages not to last 15 minutes, but at least 5-10 minutes longer.
Viktoria K.
18.03.2024
Positives
Monica at the reception is very responsive and pleasant!!!
Denis S.
18.03.2024
Positives
Good afternoon, Excellent Sanatorium, I really liked everything, friendly staff, good food and a large selection.
Linda A.
17.03.2024
Positives
Everything was great 👍🏼 The food is very tasty and varied Hotel location 👍🏼👍🏼 I would be happy to recommend furtherNegatives
The staff at the reception is very good except for GALINA 🙈 It left a very bad aftertaste I hope if we get together next year at this Hotel we won’t end up with her again on the day of arrival. She could come into the sauna room and swear that we took 3 sheets between us, took one and left swearing It was a very unpleasant situation 🤔 The last day we were left completely without clean towels 🤷♀️ They took away the dirty ones but didn’t put in the clean ones.Answer from Spa Hotel Cajkovskij
Thank you for your review, I hope that you will come to us again and everything will be fine, I apologize for the towel, you could have just told the reception that they forgot to put new ones in the room.
Tamara H.
15.03.2024
Positives
The location of the sanatorium is excellent, a beautiful building. The restaurant staff is very polite, friendly and always ready to help. The young girl at the reception desk is always ready to help and very friendlyNegatives
In 5 days the room was not cleaned even once. Towels were not changed. Very uncomfortable beds, cheap foam mattress. The pillow... is something flimsy consisting of separate lumps. The pool is designed for 1 person...the woman at the reception desk is rude. I didn't want to ask her anything. Personally, I most likely will not return to this resort.Answer from Spa Hotel Cajkovskij
Thank you for your review, our rooms are cleaned every day, didn’t you think it was better to tell the reception right at the hotel and decide, the towel is also changed, just like they do in your room, that’s what it says in the rooms and a pillow can also be added, unfortunately , that you didn’t like it and you didn’t tell us anything.
Vladimir G.
13.03.2024
Positives
The location of the hotel is convenient. Very cordial staff, many thanks to Monica. We felt at home. Treatment, all in one building, no need to wait long for the elevator, convenient. Not a very big hotel. The nurses are very friendly, everyone. The room was cleaned, bed linen, bathrobe and towels were changed, everything was fine. We stayed for 10 nights. Food - everything was enough. The girls tried very hard, the tables were always clean. Huge gratitude to them. Transfer - super! All liked it. We'll come again.Negatives
The location of the hotel is good, but the walk to the hotel is uphill. But this is a small minus. Taking your time is fine. No negativity.
Svetlana F.
11.03.2024
Positives
Compact hotel. Well-wisher Nice atmosphere. Good specialists (except for the massage therapist). Good location. Overall, the holiday was good. For unpretentious clientsNegatives
There were many clients to the doctor, maybe that’s why the consultation was so quick and superficial. Due to the workload of the staff, it was problematic to distribute the procedures as convenient for us. The rooms have heating, but no climate control (as indicated on the website).
Michelle S.
07.03.2024
Positives
Everyone is polite. The girl Monica gave all the necessary information, very nice and competent.
Olga D.
04.03.2024
Positives
Friendly staffNegatives
Room cleaning (or rather lack thereof) Reduced procedure time (only 3 nurses for all procedures) Doesn't deserve four stars at all. Savings on absolutely everything...
Ekaterina G.
03.03.2024
Positives
The transfer from Germany to the resort was very well organized: on time and quickly. Thanks to the driver.Negatives
The transfer from the sanatorium was very poorly organized: it took twice as long to get there than to the Czech Republic. This is unacceptable. The quality and quantity of prepared food in the sanatorium is unsatisfactory. This is the first time such an experience has taken place in Karlovy Vary sanatoriums.
Lilia M.
02.03.2024
Positives
Friendly staffNegatives
In the evening there is no possibility to sit in the lobby, the bar is poorly constructed. In addition to rrceptoin small space takes inviting
Alexander N.
29.02.2024
Positives
Super, I liked everything. We'll definitely come again.
Anna N.
29.02.2024
Positives
This is not the first time we have been relaxing in this sanatorium, now the medical base has, of course, become smaller, but only slightly, there are no Kneipp baths, the rest remains and is very pleasing.
Andrey G.
26.02.2024
Negatives
The heating in the room was often turned off completely. It was cold.
Denis H.
25.02.2024
Negatives
Breakfast and dinner was a disaster, the food wasn't warm enough, dinner started to be cleaned up at 7 p.m., even though the restaurant was open until 8 p.m. When I arrive around 7 p.m. everything has been eaten and there will be no more supplies.
Tatjana M.
25.02.2024
Positives
Staff is very friendly and helpful. Very good quality of food and organization of all meals. The treatments are qualitative. I will recommend this hotel.
Olga C.
25.02.2024
Positives
Responsive, sociable staff!Negatives
The food does not correspond to the level of a four-star hotel! The lack of staff in the treatment rooms leads to the fact that procedures are not performed properly! Although the staff tries to respond to comments! It was cold in the hotel during the daytime, the heating is turned off, there is a possibility of hypothermia after swimming in the pool. The entrance to the pool is located opposite the entrance to the hotel, which is also not very comfortable, especially in the cold season! I really regret that I ignored the negative reviews and chose this hotel!
Ольга К.
24.02.2024
Positives
Thank you for your attentive attitude, for your politeness and comfort, for the everyday smile of the girls at the reception, for the professionalism of the medical staff, for the service in the restaurant and high-quality room cleaning
Oleksandra T.
24.02.2024