references
Tatiana Strizhachenko
12.09.2019
Positives
The attitude of the staff is beyond praise, a well-planned schedule for procedures, thanks to which everything is always on time and without queues, and entertainment programs. I'll definitely be back!Negatives
I don’t pay attention to the little things, because I came to rest and recover.
Olga Kartasheva
10.09.2019
Positives
Beautiful place. Accommodation and service are very good. The room is comfortable and has everything you need. Behind the sanatorium there is a large promenade along the river with a beautiful view. The town itself is not big for a quiet, unhurried holiday.
Елена Фирсова
27.08.2019
Positives
The excellent location of the sanatorium, magnificent views of the Neman, walks along the Zverinkius Forest are magnificent. The procedures are carried out without queues and on time, the staff is polite.Negatives
Insufficiently developed service. At the very beginning, at the reception they could not resolve the issue with a 500 euro bill, since their machine could not recognize its authenticity, I had to be nervous, run to the supermarket and change it, which I should not have done. The formal attitude of doctors when prescribing treatment, not all employees perform procedures competently, there are a lot of young people who should learn. In the dining room, I often came across poorly washed dishes.
Валентина Шафранавичене
20.08.2019
Positives
Thank you very much, my husband and I really enjoyed it. The treatment helped us a lot. The service staff is very attentive and excellent in communication. We'll come again.
Leonid Eck
10.08.2019
Positives
I literally liked everything. The staff, the location, the attitude, the food, the nature, the procedures, a lot, seven days a week. The staff is friendly, cultural and responsive. Pleasant.Negatives
several times in the “mud” baths there was not enough of this same dirt. Well, about a meter and a half maximum.\According to the advertisement in the canteen, it clearly shows exactly how much and how to “smear” a person.\And therefore not everything was as it should actually be.
Viktor Kimbel
08.08.2019
Positives
It exceeded all my expectations. We would like to come again.
Елена Тарасенко
08.08.2019
Positives
I really liked the sanatorium. Convenient location: near the park, the Neman River, there is something to do in your free time. Polite staff, excellent food. Quality treatment. The room has a comfortable wide bed, a kettle and dishes. The food is beyond praise: a wide variety of dishes. Very tasty pastries, fresh fruit, various drinks. I am very pleased with the treatment and rest. Thanks everyone.Negatives
Nothing
Елена Казанская
06.08.2019
Positives
Thanks a lot! Wonderful sanatorium! Wonderful doctor! Amazing bubble baths with lavender! Very positive activities in the pool!
ALEKSANDR LEBEDEV
31.07.2019
Positives
Competent medical staff, especially massage therapists and kinesiotherapists. The staff of the mud baths and medicinal baths are attentive and helpful. The reception staff are very attentive to all the requests of vacationers. The organization of catering and cooking in the restaurant is at the highest level.
Дарья Батырова
25.07.2019
Positives
Accommodation 5+ Food 5+ Spa area 5+ Liked the amber sauna (for an additional fee of 9 euros per person)Negatives
I didn’t like the manual massage; my husband and I were disappointed. They pet you for 15 minutes and that’s it, you didn’t get any therapeutic effect from the massage. Maybe not all massage therapists in the Egle Sanatorium are like this, but we didn’t like the ones we saw. I heard how at the reception of the hospital people were indignant about the massage! I wanted to get the Ocean facial treatment. The price on the website does not match the price that was quoted to me at the SPA reception. When asked why the prices were different (I showed the price on the official website on my phone), the answer was: “I can’t comment.” It wasn't pleasant. On the Website the price is 45 euros for vacationers (we had 3 meals a day + 5 procedures per day), and at the reception they announced 52 euros. She refused on principle.
ирина рындина
22.07.2019
Positives
Very good treatment. responsive and attentive staff. Thanks to everyone!!!
Galina Dneprov
20.07.2019
Positives
Excellent location of the sanatorium in a pine forest on the banks of the Neman! Lots of flower beds, wonderful air, silence! The forest park has well-equipped children's playgrounds and exercise equipment nearby! Everything is made with love, the sculptures in the park are amazing! Everything in the sanatorium is thought out, comfortable, the rooms have everything you need for a comfortable stay! The food is good, everyone can find a dish to their liking. The procedures are prescribed by the doctor in accordance with the diagnosis, the treatment is very intensive! If one procedure is not suitable, you can change it to another one at the doctor or hospital. I would especially like to note the professionalism of the young massage therapist Mindaugasa Buinauskasa! All the physiotherapists and trainers were very attentive and polite! The same can be said about all the employees of the sanatorium! The maids did their job efficiently, often changing towels, bathrobes and bed linen! Who wants to receive professional treatment, enjoy the silence and clean healing air of pristine pine forests, I recommend the Egle Comfort sanatorium in Birštonas (Lithuania)Negatives
Unreasonably expensive transfer from Kaunas airport to the Egle comfort sanatorium
Владимир Третьяков
15.07.2019
Positives
A modern sanatorium, attentive, responsive staff (I would like to mention the receptionist Ruta), well located for a relaxing holiday in nature. Procedures are available seven days a week and begin on the day of arrival. Emerging issues are resolved flexibly, incl. on the composition and time of procedures.
Larissa Volkova
14.07.2019
Positives
Nice sanatorium...I liked everything.Negatives
The disgusting attitude of hairdressers towards vacationers, you just need to update the team so as not to spoil the impression of your vacation.
Ekaterina Druzhnyaeva
07.07.2019
Positives
Good location - pine forest and the Neman River, along which there is a "promenade". An area that is pleasant to walk around. Near the sanatorium there is a rental point for bicycles and electric scooters, as well as a supermarket with a pharmacy. There are many playgrounds in the area. I really liked the pool and sauna area. Very good attitude from the staff of building B, where the foot bath procedures are carried out. In general, all the sanatorium staff performing the prescribed procedures were attentive and friendly. I especially want to note Simone’s work (kinesiotherapy) not only for her professionalism, but also for her personal human qualities. A big plus is the opportunity to “officially” take fruit with you from the dining room on the way out (apples, apricots, nectarines, etc.) I really liked the room with the “dead sea air”. Never seen anything like this before. The positive effect is felt from the first sessions. The managers at the reception in Medical Building C are generally friendly, responsive and always try to help.Negatives
1. Disgusting room cleaning. For several days, the room may not only not be cleaned, but even the garbage may not be removed from it. For three weeks, the balcony and window sills were not cleaned categorically (they swept the balcony once during the entire period of stay)! 2. Rehabilitation doctors generally made an extremely negative impression with their attitude towards residents and their reluctance to choose the right course of treatment. At one of the consultations, I was told that “you are not my patient and I will not deal with you.” At another consultation, I was openly rude, I even had to waste my time (skip procedures) and meet with a representative of the Sanatorium Administration on this occasion. The issue was eventually resolved, but with my nerves and time! If you suddenly become ill at the Sanatorium, you should not count on help from doctors. 3. An absolute mess in the system of paying for accommodation and services, as well as providing information on the website Sanatoriums.com Initially, the number of procedures for a child was indicated incorrectly - after the doctor prescribed them, they turned out to be significantly less (a difference of 20 procedures in 3 weeks). Also, there were problems with paying for additional procedures by charging “to the room” when leaving the Sanatorium. A “consultation” was held at the reception of building A and spent a whole hour sorting out this issue. 4. We had a separate and important request - the day before departure, I came to the reception with a request to fully calculate all financial issues (I paid for accommodation and food earlier), regarding any additional expenses. After the “hour-long consultation” I was paid, I paid the specified amount and was told that there were no more debts and tomorrow (on the day of departure) I would only need to hand over the keys to the room. As a result, when handing over the keys the next day, I was informed that I had a debt of 436.5 euros for my stay and needed to pay it urgently! I had to stay late once again to find out the details (the car was already waiting), and most importantly, I specifically planned my budget and the balance of funds for departure. This situation is unprofessional and completely unacceptable from my point of view! 5. In the first week of our arrival, the dishes in the dining room were disgustingly dirty! Lots of fatty and overcooked/oversalted foods. There are “two extremes” in food - either fried and fatty, or boiled and absolutely tasteless. In the Egle+ Sanatorium in Druskininkai (with the same diet), the quality of food preparation is much better and tastier. At the same time, the choice of dishes was still present. 6. The salt room is the worst we've ever been to. It’s very stuffy, you can’t feel the salt. The rooms are not ventilated; sessions take place every half hour without a “technical break.”Answer from Spa Hotel Egle Comfort
Добрый день, Мы приносим свои извинения за ваш неприятный опыт в санатории и за то, что не оправдали ваши ожидания. Спасибо за ваш комментарий, мы ценим его как помощь в улучшении качества предоставляемых услуг.
Нина Алексеевна Трехова
03.07.2019
Positives
Very nice resort; friendly, smiling staff; good nutrition - a lot of vegetables and fruits. The work of treatment rooms is clearly organized.Negatives
Single rooms are cramped, and since the sanatorium class is “comfort”, it would be necessary to put an armchair in the room. The air conditioner has not yet been adjusted.
Елизавета Хаимская
01.07.2019
Positives
A wonderful place on the banks of the Neman River. Beautiful, modern building, air-conditioned rooms. But most importantly, very nice staff. All procedures are carried out by excellent specialists. Very warm and attentive attitude from absolutely all the employees of the sanatorium.Negatives
The only negative is that during the evening concerts everything happens in Lithuanian and no one translates into Russian, although at least 60% of vacationers speak Russian.
Вадим Ершов
23.06.2019
Positives
Magnificent nature, cleanliness, food, polite staff, special thanks to the therapist in room B248.Negatives
I would like more information upon arrival (I was unable to sign up for physical education classes or excursions).
ALLA SMIRNOVA
18.06.2019
Positives
Nature is beautiful. Forest, river, birds and air - heaven on earth. The accommodation is good, the room is clean, everything you need is there. The treatment is top notch, better than in Karlovy Vary, the procedures are worthy and really necessary, on Saturday and Sunday all the procedures were performed, but not all the doctors speak Russian. The quality of the products, the variety of dishes is excellent, the chef cooks better than in many 5* hotels. The staff is kind and helpful. The sanatorium is of high European quality.
Zinaida Elman
12.06.2019
Positives
Everything was very good, the procedures were all good, we hope to come to you for treatment again.
Petr Kazachenko
10.06.2019
Positives
Everything is great, we plan to come next yearNegatives
no cons
Алексей Машевский
03.06.2019
Positives
Amazing quality of relaxation and treatment.Negatives
Perhaps it would be worth making a more flexible pricing policy depending on the number of procedures per day. The price includes 5 procedures per day - this is a serious burden for the body. It may be necessary to give patients the opportunity to choose the number of procedures themselves (from 3 to 5), and, depending on this, set the cost of treatment.
Irina Brening
02.06.2019
Positives
Beautiful design of the sanatorium and treatment rooms. Polite and attentive staff. You feel at home, very cozy, there are beautifully decorated bouquets of flowers and ekibans everywhere, even in the treatment rooms. Very cozy in the cafe. The pool pleases with a variety of saunas. It was very convenient that everywhere They gave you a towel and you didn’t have to carry it with you. The territory of the sanatorium is very well-groomed, there are flowers everywhere.Negatives
The only negative was that upon arrival (we arrived at 2 am) at the sanatorium we were offered to spend the night in a single room, although the double room had been booked half a year in advance. And check-in to the room was from 13.00, and we arrived at night and one day it completely disappeared from us. In return, they offered a bonus: daily use of the pool. Although our mood was darkened upon arrival, we didn’t think about it later. There are such difficulties when it is necessary to accommodate athletes in athletics, probably there were no other options
Galina Rubinshteyn
01.06.2019
Positives
We had a very good time, got some treatment, breathed some fresh air and were very pleased! The treatment is effective, all rooms are clean, the staff is very responsive. Any wish is fulfilled within 10 minutes.Negatives
It was a little noisy and uncomfortable when athletics competitions took place with athletes staying on the territory of the sanatorium.
Gennadiy Iskra
27.05.2019
Negatives
Doctors don't listen to patients. For example, I have bad knees and am prescribed inhalation, etc. There are 110 procedures in the package that they don’t want or can’t change anything. I had to buy additional procedures. The beds are hard, there are no nets on the windows to prevent mosquitoes and other insects. The rooms are poorly cleaned. Bathrobes are the same size (for fat, short people), etc.
Ирина Скляр
23.05.2019
Positives
I’m very glad to share my impressions! We stayed at the sanatorium for 2 weeks and were very pleased! Everything was at the highest level! Every detail was thought out for the convenience of vacationers! A wonderful sanatorium, in a wonderful location, excellent staff, very high-quality treatment and modern equipment, a huge selection of procedures. The rooms are spacious and clean, towels changed every day, cleaning, open seven days a week! And treatments every day too! Wonderful pool, free access in the morning and evening. The only negative I can say is that the food is too good and varied))) It’s impossible not to gain weight! Everything is very tasty! In general, well done! If you want to relax your soul and body, then this is the place for you! We plan to come again and will definitely recommend it to friends and family!Negatives
No cons!
Iraida Kozlova
20.05.2019