references
Positives
We stayed for 2 weeks and were very pleased with our choice of hotel. The location is very convenient, every day we walked to the colonnade and enjoyed the beauty of Karlovy Vary. The procedures were carried out efficiently, the schedule was drawn up very conveniently
Answer from Hotel Bristol
Dear Elena, thank you for your feedback. Hotel Bristol is indeed very conveniently located - close to sources and attractions, and at the same time, in a quiet place. Colleagues at the spa will welcome your comments about the procedures and schedule. Our staff is always ready to help our guests in any matter to ensure that our stay is enjoyable and of high quality. We wish you good health and hope to see you again! Best regards, Sales Manager, Bristol Group
Positives
Dear hotel staff and administration! Thank you for the warm welcome and magical holiday. In all respects the rating is excellent! The rooms, the service, the helpfulness of the staff, the food and the cleaning - everything was perfect!Answer from Hotel Bristol
Good afternoon, thank you for your words. We are very pleased that you were satisfied with your stay with us. Your words are a huge motivation for our entire team, thank you! We wish you good health and will be glad to see you again in our hotels! Best regards, Sales Manager, Bristol Group
Positives
Everything is fine! We arrived with back pain, and after 3 procedural days my back was in excellent condition. We love Karlovy Vary very much for the opportunity to relax both body and soul, and the Bristol Hotel greatly contributes to this!Answer from Hotel Bristol
Good afternoon, thank you for your feedback and nice words. We are glad that Karlovy Vary and Bristol contributed to the improvement of your physical condition and you were satisfied with your vacation. We wish you good health and look forward to your visit again! Best regards, Sales Manager, Bristol Group
Positives
I can’t rate the Bristol Main Building Sanatorium. The reservation was there, but they put me in the Royal Villa. Probably a review about her. Many thanks to Yulia, who cleans the rooms, cleaning every day, changing towels, always asking questions: what do you need? . Room service is 5+. I can’t say anything about the treatment, I won’t take it. But my neighbor at the dinner table says it’s great. Food: I read the comments, I went through the horror of feeding at a 4 star hotel last year. The chefs have changed after the latest reviews, inside information. Breakfast is standard as everywhere else. Vegetables, fruits, a lot of cold cuts. Porridge . Who needs what? The choice is large. I only have breakfast and dinner, I can’t rate lunch. The dinners are simply amazing. Soup and main course. Today we brought a new menu to order. Rassolnik and peppers stuffed with meat. Very homemade food. Everything is very tasty. I decided to live in Vary for another month. Stayed in Bristol. Wonderful staff at the reception and in the dining room.Negatives
No. Everything is great!Answer from Hotel Bristol
Уважаемая Ирина, благодарим Вас за Ваш отзыв. Мы очень рады, что Вы довольны Вашим отдыхом в нашем комплексе. В данный момент, все наши отели Bristol Palace, Královská Vila, Georgy House, Tereza, Bristol взаимосвязаны, поэтому отзывы гостей мы применяем на весь комплекс. Юля, действительно, отличный сотрудник - ее обрадуют Ваши слова. Ваш отзыв мотивирует продолжать в том же духе - работать дальше над нашими услугами и улучшать сервис. Благодарим и желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Negatives
The procedures are prescribed without examination by a doctor and are very simple, most importantly cheap, just tick the box. And this is very disappointing, there are no procedures that in other hotels you get as part of a package, but in Bristol for an additional fee. And in general, without a doctor’s examination at the resort, this is very bad. Yes, the food is also not brilliant, the fish was 2 times in 3 weeks and then it was meager. The cleaning of the rooms and the change of bed linen was bad until I complained about the reception, then it got betterAnswer from Hotel Bristol
Добрый день, благодарим за Ваш отзыв. Как мы информируем в ответах на предыдущие комментарии - мы предлагаем 2 вида пакетов процедур: пакет с назначением процедур на основе медицинского осмотра с индивидуально назначенными процедурами, и light пакет без осмотра врача с фиксированными процедурами, который вы заказали. Этот паке был составлен в соответствии с тем, чтобы включеные простенькие процедуры не навредили гостям. Процедуры более тяжелого характера напр. парафанго, газовые уколы или грязевые процедуры может назначить только врач по состоянию здоровья гостей. В данный момент, мы завершаем подготовку нового предложения в нашем ресторане - верим, что наши гости останутся довольны результатом. Желаем Вам крепкого здоровья! Sales Manager, Bristol Group
Positives
The staff is friendly, the pool is large, the hotel location is convenient.Negatives
The procedures offered in the advertisement are not available. Underground passages - labyrinths from the main building to others and in the opposite direction must be overcome with a navigator! The kitchen is disgusting!!!!!Answer from Hotel Bristol
Добрый день, благодарим за Ваш отзыв. Хотим проинформировать Вас, что в данный момент мы интенсивно работаем над новым предложением нашего ресторана, чтобы мы могли порадовать наших гостей вкусным и разнообразным меню. Будем благодарны, если Вы пришлете нам более развернутый комментарий насчет питания в нашем ресторане. Желаем Вам крепкого здоровья! Sales Manager, Bristol Group
Positives
Everything was quick and greatAnswer from Hotel Bristol
Guten Tag, vielen Dank für Ihre Bewertung. Es freut uns, dass Sie mit unseren Leistungen zufrieden waren, und wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Sales Manager, Bristol Group.
Positives
The location is great, the staff is very friendly and accommodating, speaks sufficient German and Russian. We were only there for a week, we found the spa treatments allocated to us sufficient, very well organized, the rooms are excellent, modern equipment, the treatment times are adhered to. The paths between the room, restaurant and balneo are a bit long and confusing but manageable. Each room has a balcony, which is not common for Karlovy Vary. Large swimming pool, whirlpool and 2 saunas - completely fine.Negatives
The hotel is very large, contains several houses, the arrival address at Sadova 19 does not correspond to the address with reception and parking spaces, which immediately leads to confusion. Spa treatments are assigned without taking individual needs into account, which is actually not bad for a week. Breakfast monotonous, the same every day but sufficient, dinner a disaster: you choose from the menu on the first evening what you want to eat for the whole week; There isn't a large selection, the translation of the dishes is confusing, you don't really know what you'll be served the next evening, and the food doesn't taste good at all. No fish on offer. I'm not usually fussy when it comes to food, but that's absolutely not possible! For a 4 star hotel only 2 salads and 1 type of cake I find really sporty :( So because of the cuisine the hotel is not recommended.Answer from Hotel Bristol
Guten Tag, vielen Dank für Ihre Bewertung. Wir bieten unseren Gästen 2 Arten von Paketen an - ein Paket ohne ärztliche Untersuchung mit festen Prozeduren dieses haben Sie bestellt und ein Paket mit einer Verordnung von Prozeduren auf der Grundlage einer ärztlichen Untersuchung individuell vorgeschriebene Verfahren. Wir werden die Angebotsbeschreibung korrigieren. Wir möchten Sie darüber informieren, dass wir bereits an der Vielfalt und Qualität des Angebots in unserem Hotelrestaurant arbeiten.Wir möchten unsere Dienstleistungen zu verbessern, damit unsere Gäste zufrieden sind. Mit freundlichen Grüßen Sales Manager, Bristol Group.
Negatives
Very little choice at breakfast. Dinner was a disaster, there was hardly any choice at a la card. Food comes to the table lukewarm.Answer from Hotel Bristol
Guten Tag, vielen Dank für Ihren Kommentar. Wir möchten Sie darüber informieren, dass wir bereits an der Vielfalt und Qualität des Angebots in unserem Hotelrestaurant arbeiten. Unser Team arbeitet ständig daran, unsere Dienstleistungen zu verbessern, damit unsere Gäste zufrieden sind. Mit freundlichen Grüßen Sales Manager, Bristol Group.
Positives
If you know how to relax, then this is the place for you; if you have a little experience in traveling, then here you will also see what the work of staff in the hotel business should be like. I recommend you will not regret it. With respect to all employees of the Bristol company, NikolayNegatives
It could have been better, but nowhere better, in a good sense, everything corresponds to how it should be.Answer from Hotel Bristol
Уважаемый Николай, благодарим за Ваш отзыв. Мы очень рады, что Вы остались довольны отдыхом в нашем отеле. Ваши слова - большая мотивация для целого коллектива Bristol Royal! Желаем Вам крепкого здоровья и ждем Вас снова в гости! Bristol Group, Sales Manager
Negatives
We forgot that the drinking cure was included in the price. Wasn't offered to us either. Vegetarian dishes were missing.Positives
A very, very nice, clean hotel pretty central.Negatives
The first thing I have to complain about is the food is very primitive and tasteless. Something as long as the plate is full. I would skip the lunch and dinner offer entirely if you wanted to save money. And secondly, we were charged €40 when checking out. Since we were already outside we noticed that there were 40€ parking fees and we didn't even have a car. So we went back. The unfriendly receptionist refunded us the money and didn't even apologize.Positives
Perfect location of the hotel. Friendly and helpful staff. Clean hotelNegatives
The key cards didn't always work in the elevator and some doorsPositives
Was very positively surprised, couldn't imagine a better weekend, nice staff, professionally carried out treatments, just greatPositives
They brought us from the airport for free, a room near the forest with a beautiful panorama of the city, clean air, silence, warmth. The Russian-speaking staff are responsive, sociable, I remember the trainer, tall and beautiful Tatyana, who showed me the way to the procedures that are located in other buildings (to wander the corridors in search of procedures you need a GPS, just a joke). I liked the procedures: paraffin for hands, hydroxer, lymphatic drainage for legs. 5 minutes. walk to the watering hole. There is a fitness club, a swimming pool with a sauna.Negatives
There are problems with the restaurant or the crisis is affecting it (due to the Covid fascists) or it’s probably necessary to change the director or those behind the director or it’s all to blame... there are no fish dishes on the menu (and the hotel is a 4-star hotel), after a week of discussions with the service support and reception began to give me fish instead of meat, and even then not all the days. At first they gave me this salad: cucumbers with tomatoes without sauce, but I found olive oil and Modena vinegar in the hall, which I shook in a small jar and this way I got the sauce. For me, the salad had more leaves, then they started adding more leaves. At the reception they told me that I had 2 meals a day, and I showed them in the contract 3 meals a day and they agreed. On the sanatoriums website you can’t see the menu and you can’t see all the procedures described in detail, my advice to you is to agree on the procedures and menu in advance through a contract, or refuse lunch and dinner, and eat in other places where it’s cheaper and tastier. My room needs cosmetic repairs and cleaning or replacing the armchair and chair. When I asked why the telephone in the room did not work, they offered me to change the room :) Masseuses should not stroke and press, they should massage by rubbing, I can stroke myself Well, that’s how they were taught. Maybe I'll come back if they improve their services. Overall there are more pros than cons.Positives
I liked it very much, polite and very kind staff. Excellent very clean hotel. I would like to visit again.Negatives
No complaints.Positives
We rate the hotel with the highest points. We had a good vacation, had a good rest and really improved our health!Positives
very good hotel staff very nice and helpful we didn't like it we will definitely come backPositives
Liked everything,. There will be an opportunity to come again.Answer from Hotel Bristol
Спасибо за ваш отзыв,будем рады снова видеть Вас в нашем отеле.
Positives
Everything was wonderful. Thank you for the positive emotions received during your vacationAnswer from Hotel Bristol
Спасибо за Ваш отзыв, надеемся Вы снова посетите наш отель.
Positives
Kitchen staff work.Negatives
I'll start with the main thing. Initially I reserved the Colonada Hotel, but they called from Sanatoriums and said that there were problems there and suggested Bristol. I had to agree, since there were never any complaints about their work. This was the main mistake. I won’t describe running through the corridors and the distances to the procedures and the restaurant; with my condition it was a bit difficult, but I want to talk about something else. The attitude of the owner and management towards clients is, to put it mildly, disgusting. The nights are cold, the heating is turned off, turned on after 7 am and turned off again after 12. After DAILY calls to the reception, they turn their faces away and make it clear that they are tired of hearing the same thing. Saving on residents is not only dishonest, but also immoral. If you charge money for a service, you are obliged to provide it; this is an agreement between the client and you. If one party does not fulfill its obligations, then this is fraud, which is criminally punishable. This also applies to nutrition. Breakfast is the same every day. The cuisine is only Czech; for a person not accustomed to such food, there is no alternative. The choice from the menu is meager, which again speaks of a disregard for the client. This is not my first time in Karlovy Vary, but I have never had such restorative treatment before. You should be very ashamed, because you destroyed the reputation as a wonderful resort city. Greed, rudeness and disregard for clients on the part of the Bristol hotel complexes are clear confirmation of this.Positives
Heartfelt thanks to ALL the staff of the hotel. I especially want to say words of gratitude to the director, Mr. Daniel Vasicek, for his kindness, attention and care in the difficult situation in which we all found ourselves.Negatives
CORONOVIRUS!!!!!Positives
Top hotel, with particularly delicious food and very friendly service. The whole atmosphere is very pleasant and we will definitely not be there for the last time. Highly recommendedNegatives
Not easy to find the treatment rooms, especially right from the startAnswer from Hotel Bristol
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie bei uns mit dem Hotel zufrieden waren.Was die Weite des Komplexes betrifft, wir entschuldigen uns sehr für die Übergangsprobleme. Unsere Ergänzung ist groß, Flure ermöglichen es den Kunden, sich zwischen Gegenständen in ihrer Kleidung zu bewegen. Unsere Kunden sind jedoch in der Lage, sich zu orientieren und immer wieder anzureisen, was vor allem an der Qualität der Behandlung liegt. Wir laden Sie auch zu einem Kuraufenthalt in unserer Anlage ein. Wir freuen uns sehr auf Ihren nächsten Aufenthalt im Hotel BRISTOL.
Negatives
All procedures were excellent, but there is a comment about the massages. It’s written for 30 minutes, but they do it in no more than 15(Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Прежде всего очень извиняемся за проблемы с массажистом. Ваше комментарии передам на Отдел лечения и верим, все будет хорошо при Вашем следующем посещении. Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
We really liked your sanatorium. Attentive, polite attitude of everyone with whom I had to communicate. No language problems. The quality of treatment is very good. The food is at a high level. Excellent accommodation (better than expected). High-quality cleaning and polite staff. Thank you all very much!Negatives
Scattering of procedures across different buildings. At first it was difficult to navigate the location of these buildings along the passages, until they remembered.Answer from Hotel Bristol
Добрый день,позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Мы очень извиняемся за проблемы с переходами. Наш комплекс большой, kоридоры позволяют клиентам перемещаться между объектами в их одежде. Но следующий раз бы уже будете все знать. Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
Good location Delicious foodNegatives
Swimming pool - unpleasant smellAnswer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Прежде всего очень извиняемся за проблемы с запахом в бассейне. Мы все проверим и верим, что к Вашему следующему приезду все будет хорошо. Будем рады видеть Вас снова в нашем отеле BRISTOL!
Positives
I liked everything, it’s not far to the springs, the procedures are in different hotels, but this is not critical, there are convenient transitions everywhere, this makes you move more. Meals: buffet breakfast, a little boring of the same thing, lunch and dinner a la carte, everything is delicious, there is both meat and fish, the portions are quite enough. Not a bad pool. I'm ready to come back here again.Negatives
The only thing that was very surprising was that upon departure, at the reception we were told to pay for a prescription from the doctor. It turns out that prescribing one medicine costs 80 crowns (about 240 rubles). We prescribed 4. The doctor didn’t tell us about this at the appointment, I went to Marianske Lazne for many years, writing out a prescription was always free. But in Karlovy Vary it turned out to be paid. Strange....Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вам у нас понравилось. Что касается рецепта, так рецепты у нас к сожалению платные. Мы будем рады видеть Вас снова в нашем отеле BRISTOL!
Positives
This is my second time in this hotel compared to others where I have been, I will not call it much better and I think 'Bristol' is in the top three sanatoriums in Karlovy VaryNegatives
In general, we have no negativityAnswer from Hotel Bristol
Добрый день,позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось.Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
Of all the service staff, I liked 2 masseuses Miroslava and NatalyaNegatives
A huge number of minuses, the driver who met me on the 23rd at 9:00 pm from Prague airport spoke on the phone all the way and wrote a message while driving, very low qualifications of doctors, 1 doctor saw me sick in a mask and said don’t worry, I already have the flu goes away when I switched to another doctor, he couldn’t even advise me on which source of water to drink, he said that it doesn’t depend on anything and didn’t ask what diseases I have, the doctor’s name is Alexander, he works on the ground floor in the first room, knowledge of Russian The doctors’ language is terrible, they can’t explain anything, during my stay the most important sources number one and number 15 were closed, I think this is a huge minus, you need to warn about the closure of sources in advance, the food in the restaurant does not stand up to criticism, there is no choice of products, no Even coffee is freely available, I don’t see any point in writing further downsides, there are a huge number of them, I wouldn’t recommend anyone to relax at the Bristol sanatoriumAnswer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв.мы посмотрим на комментарии.
Positives
Variety of procedures. A nice place. Delicious air. Wonderful water. Happy shopping.Negatives
The procedures are scattered in different places, making it difficult to navigate at first. Room cleaning leaves much to be desired.Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв.Мы очень рады, что Вам у нас понравилось. Мы с нетерпением ждем вашего следующего визита в отель BRISTOL!