references
Positives
Good afternoon. We have been vacationing in Karlovy Vary for 10 years already. After getting to know the Sanatoriums company, our vacation became much more comfortable. A small example - checking at passport control took about 3 hours. We were nervous about the transfer. The driver waited for us and was impeccably polite and attentive. This applies to all company services. Thanks a lot. We recommend it to all our friends.Negatives
I would like to wish more efficient work at Prague Airport.
Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв.Мы очень рады, что Вам у нас понравилось. Мы с нетерпением ждем вашего следующего визита в отель BRISTOL!
Positives
Wide range of treatments. Very friendly staff.Negatives
No negativity.Answer from Hotel Bristol
Добрый день,большое спасибо за ваш отзыв. Мы с нетерпением ждем вашего следующего визита в отель BRISTOL!
Positives
I liked everything very much. We will be glad to come again.Answer from Hotel Bristol
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. Приглашаем Вас снова на санаторное лечение в наш отель BRISTOL!
Negatives
They charge money for treatment separately, in the rooms themselves where the procedures are performed. If you are a couple of minutes late, treatment is denied. And there are no kettles in the rooms. Analyzes are paid.Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Мы ценим ваши комментарии относительно лечения, мы будем расследовать и верим, что все будет хорошо при Вашем следующем посещении. Всегда рады видеть Вас в нашем отеле Bristol
Positives
We vacationed with a friend in April 2019. First time at the Bristol Hotel. Previously, we constantly went to the nearby Krivan. I really liked “Bristol” for its atmosphere, convenience and comfort, as well as the presence of its own park and a wonderful swimming pool. The food is cooked very tasty and served with pleasure in the restaurant. Linen and towels are changed frequently as needed, and cleaning is done daily. Conveniently located in the city center, there is an elevator from the park to the springs. there is quite a large parking lot. The Russian Orthodox Church is nearby. The sanatorium has very professional doctors and medical staff, and they are very friendly. Everything was just perfect. I remember the taste of coffee in the Bristol Palace bar and the snow-white tables in the restaurant halls, dinners accompanied by leisurely jazz compositions performed live. Wonderful! I recommend everyone to try relaxing at the Bristol SPA Hotel.Negatives
There is only one contraindication: if you are disabled and cannot walk a lot (from building to building along passages and parks), I recommend looking for another hotel, perhaps in the same group of Bristol (hotels Colonada, Pavlova). Tatyana, Russia.Answer from Hotel Bristol
Добрый день. Позвольте поблагодарить Вас за отзыв. Мы очень ради, что Вам у нас понравилос и мы ценим вашу похвалу. Мы с нетерпением ждем вашего следующего визита.
Positives
I liked everything, I had a very good rest, I already want to repeat itAnswer from Hotel Bristol
Добрый день,большое спасибо за ваш отзыв. Обязательно учтем Ваши пожелания! Приглашаем Вас снова на санаторное лечение в отель Bristol.
Positives
All liked it. I'll come next year. Wait. I will book through sanatoriums.com. A very successful service.Answer from Hotel Bristol
Добрый день. Позвольте поблагодарить Вас за отзыв. Мы очень ради, что Вам у нас понравилос и приглашаем Вас снова в отель Bristol.
Negatives
I’m surprised that the sanatorium doctors write prescriptions for medications for a feeAnswer from Hotel Bristol
Добрый день, большое спасибо за Ваш отзыв. Платные рецепты принадлежить к нашим правилам.Но мы надеемся, что Вы будете вопреки тому доволен во время Вашего следующего визита в отеле Bristol.
Positives
I stayed in the Bristol building in apartments. From February 7 to February 19. I really liked the room, comfortable bed. Two rooms. I liked the treatment. The staff is friendly. There weren't many people, there was no need to wait in lines. Breakfast is very good, large selection of cold and hot snacks. For lunch and dinner, made-to-order dishes. The kitchen is decent. I would especially like to mention the masseuse Veronica, but unfortunately it is not common practice for the entire course to be taught by one masseur. The brilliant osteopath Pavel helped a lot. But this comes at an additional cost. Asklepaeon has a huge selection of cosmetic procedures and hardware. Expensive, but effective.Negatives
I didn’t like it - The doctor was not at all competent, did not conduct an examination. She prescribed what I myself suggested. And the final appointment was scheduled for 3 pm. I arrived at 2 o'clock and she was already gone. Bristol Group is a very large hotel connected by corridors and floors, this creates a certain inconvenience. A lot of time is spent walking through corridors and labyrinths. The procedures are scattered across different hotels.Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вы были довольны нашим лечением и проживанием. Мы очень извиняемся за проблемы возникшие при встречах с врачом, мы будем это решить и надеемся, что Вы останетесь довольна при следующем пребывании. Мы всегда рады видеть Вас в нашем отеле Bristol. С уважением,
Positives
All positives reflected in the left column consisting of five points. I would like to supplement the feedback about the work of the personnel. They lived in numbers 2305 from 04.02.19 - 15.02.19, the work and benevolence of the mountaineer and more praise from everyone. We have already received positive emotions from the work of the two restaurant waitresses serving our table No. 7. I am asking, if you are presenting such opportunities, to inform the administration about their wonderful attitude towards the residents. Thank you.Negatives
The pool's working hours may change on request, but it is only available from 13:00 to 16:00. According to the facts, what I have: for 40 minutes until breakfast, we don't have to go to the indicated return procedure, after breakfast, after breakfast somewhere until 13.00 the indicated return procedure. You can't go to the pool until 11:00 a.m., but from 11:00 a.m. to 12:00 p.m., water gymnastics is recommended for women.Positives
Thanks a lot. Everything was great. And procedures, and food, and rooms!Positives
Good treatment, excellent food, I would like to thank the waitress Zhenya Shestopalova for the excellent service, she is very diligent and polite. I also want to thank the maid. from the 3rd floor. I liked the pool, I would like to return to this hotel. I am grateful to Sanatoriums.com. for booking and transfer.Negatives
No negativityPositives
excellent resort, excellent treatmentNegatives
the staff of the sanatorium changes very quickly and this time the service was much worse than in previous times, please pay attention when selecting staff, the food in previous times was better and more varied, also please pay attention, especially the buffet, very small choicePositives
Wonderful swimming pool with sauna and free entryNegatives
The only negative for older clients is the placement of treatment rooms, meals and accommodation in different buildings and floors, but you quickly get used to it.Positives
Pros. The most important thing is that hotels and sanatoriums reduce prices in the off-season and it becomes possible to visit this group of hotels. Other advantages. Excellent location of the hotel, comfortable room, decent food, long-standing and, to my surprise, preserved traditions of high-quality treatment in the hotels of the Bristol group, very competent head physician Vladimir Wurm, good work of the entire hotel staff, free transfer to (from) Prague airport from the sanatoriums. I really liked the massage and Charcot shower, which were done from the heart by female nurses. The pool pleased with its work and lack of people. Having your own laboratory and the opportunity to take tests for free as part of the service package is simply wonderful, although the cost without the package is somewhat high. I want to return to this hotel. Everything suited me.Negatives
There was no negativity. The only thing that’s a little disappointing is that it’s not so easy to get good prices for hotels in this chain. Overall, I was lucky this time. Good luck to the Bristol Hotel Group and the booking site Sanatoriums.com.Positives
Good location. Thank you for fulfilling my request and giving me a room on a high floor and the quietest! I'm happy with my vacation. Thanks for a wonderful vacationPositives
No complaints to anyone or anything! We had a wonderful time! The attending physician, a top-class professional, who served us at the Bristol on the 1st floor - I'm afraid to spoil the name of the male doctor, excuse me... excellent waiters, excellent cooks! The medical staff is exceptionally selected - thank you to everyone without exception! We look forward to meeting you next year with great joy - Happy New Year!Positives
Liked everything.Negatives
There are no cons.Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Мы ценим вашу похвалу. Всегда рады видеть Вас в нашем отеле Bristol .
Positives
Everything is great...very happy with my choice...I will definitely come to the Bristol group more than once...Negatives
There was nothing negative for me...Answer from Hotel Bristol
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. С нетерпением будем ждать Вас снова Bristol .
Positives
I liked it, everything is good! This is not my first time - so everything is great!Answer from Hotel Bristol
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Всегда рады видеть Вас в нашем отеле Bristol .
Positives
Magnificent kitchen!! I was there in March, compared to this period, it was significantly better!! Cooking meat dishes at its best!! The variety of fruits is great! Very friendly staff, most speak Russian!!Negatives
The table lamps in the room are not of the best quality in appearance!! So why was ice cream moved to breakfast and not lunch (as it was before!) ??? Well, who eats ice cream for breakfast?!?!Positives
Thanks for the rest. All was good. Nice pool, excellent food.Negatives
The rooms urgently require renovation, there is a persistent smell in the rooms and on the floors, sometimes early in the morning there is noise from the renovation of the neighboring hotel.Positives
Karlovy Vary has a unique atmosphere. Friendly staff at the reception. Good parking.Negatives
1. Construction site opposite the hotel and room. Construction noise from early morning until late evening, including weekends. 2. Low level of service in the restaurant: dishes are not cleared from the tables, despite the fact that they are obviously not busy (they stand nearby and chat). Difficulties with seating for vacationers - constant figuring out where to sit. If there were enough staff working efficiently in the hall, there would be enough space for everyone and there would be mountains of dirty dishes on the tables. 3. Check your bills! Staff can make serious mistakes. Errors are corrected promptly, but still.Positives
Good afternoon. We, a couple of pensioners, booked a vacation for the first time in our lives not with the help of a tour. agent directly through sanatoriums. And even without prepayment. We were terribly worried that the transfer would not arrive (we lost our luggage at the airport in Prague and the driver waited for 2 hours). We thought that there would be no available hotel rooms, etc. Everything turned out to be at the highest level. All the employees are very knowledgeable and friendly. Recommended to everyone we know. And it's also 20 percent cheaper. From now on we are always with you. Thanks a lot.Negatives
There is construction going on opposite the hotel and it was a little noisy.Negatives
The location of the treatment facilities is extremely inconvenient. You spend a week studying the location of the treatment facilities. Most of the time is spent walking through elevators, floors and passages. 20-minute procedures are like a poultice for the deadAnswer from Hotel Bristol
Господин Golub, добрый день, позвольте поблагодарить Вас за отзыв. Прежде всего очень извиняемся за проблемы с интернетом. Санаторно- курортный комплекс BRISTOLRoyal очень обширна и процедуры расположены во всех корпусах, поэтому иногда бывает сложнее переходить от процедуры к процедуре. Проверим Ваши претензии и на следующий раз наверно будет все в порядке. Приглашаем Вас снова на санаторное лечение в отель BRISTOL.
Negatives
The renovation of facades on Sadovaya Street has been underway for the second year, and there is incredible noise and construction dust all day long. It is impossible to open the window or balcony. It was possible to breathe fresh air away from Sadovaya Street. The food in the restaurant is poor and monotonous.Answer from Hotel Bristol
Госпожа Ryazantseva, добрый день. Большое спасибо за ваш отзыв. К сожалению в другых гостиницах на Садовой улице происходила реконструкция и на это невозможно повлиять. Что касается питания, в ближайшие дни будет абсолютно другое меню. Мы с нетерпением ждем вашего следующего визита в отель BRISTOL!
Negatives
Staying in the room is constantly accompanied by the roar of construction. Weak WI FI.Answer from Hotel Bristol
Господин Rozenblyum, добрый день. Большое спасибо за ваш отзыв. К сожалению в другых гостиницах на Садовой улице происходила реконструкция и на это невозможно повлиять. Мы очень извиняемся за проблем с интернетом. Абсолютно все номера и помещения общего пользования покрыты сигналом Wi-FI. Wi-Fi подключение можна выбрать бесплатное с базовой скоростью или платное с высокой скоростью. Мы с нетерпением ждем вашего следующего визита в отель BRISTOL!