references
Ралемска Валентина
31.08.2019
Positives
We express our sincere gratitude to the entire team of the Eliška Hotel. From the first day of our stay at the hotel, which we stayed for 3 weeks, we felt at home. The rooms are clean, warm, very nice interior. Sharka is always friendly and responsive, the linen is always changed on time. It was a great convenience that you could drink tea at any time in the restaurant or in your room. The hotel administrator Ruzenna and Zdena were always very friendly and attentive; you could get any information at any time. We especially want to thank the chefs Anna and Irina for their delicious and varied food. The restaurant waitresses were always friendly and welcoming. We would like to especially note that everything we got here was thanks to the good organization of the hotel director Olga Viktorovna, who managed to select such a good team. Keep it up! Thank you! Thank you! Thank you! Valentina Ralemska, Alexander Shvets, Germany.
Руцкая Наталия
30.08.2019
Positives
Many thanks to all the staff of the Eliška Hotel. Especially Bozhena - she is a person in the right place, friendly, quickly solves problems that arise, thank you very much to her. I would like to note the medical staff for their well-coordinated work and friendliness, always with a smile on their faces, their great patience, there are all kinds of patients. Many thanks to chef Irina, the dishes are always delicious and served as in a restaurant. I would like to wish everyone health, happiness and good luck.
Dolgich Larisa
29.08.2019
Positives
Many thanks to all the staff of the Eliška Hotel for the warm welcome and friendly atmosphere. We felt at home. Special thanks to cosmetologist Elena for her willingness to help with all questions that arise and for scheduling procedures at a time convenient for us. Thanks to the restaurant staff for the delicious food and service. We will be happy to come next time (we have already been to Karlovy Vary 8 times in different hotels), but Eliška is the most sincere. Dolgich Larisa, Shparlo Vasily
Jan Szymkiewicz
28.07.2019
Positives
We received the entire treatment very well. Food also good, plentiful and tasty. These are the positive impressions.Negatives
Far too little for a four-star hotel. No German language. Upholstered furniture stained, bathroom partly moldy. Because of language problems, I rate the administrative department as bad. Who understands the doctor?
Kirill Cherevchuk
27.07.2019
Positives
Delicious varied food with a dietary twist. Responsive staff. Very good price for the hotel and its location + free parking.Negatives
The time and quality of procedures, towels and bathrobes, and... other little things are inconsistent... The hotel is slowly slipping into 3*. Tighter management control is needed.
Olga Vorslava
27.07.2019
Positives
Great. Thank you all so much. We had a lot of fun and positivity. It’s a pity we didn’t have much time, it was only a week. We need at least 10 days. I already want to come back again... Tell the staff a huge thank you. I would especially like to note the work of the director Olga Stavraty. - THANK YOU. We will come to your hotel. You Olga are a master of your craft. We were glad to meet you. THANK YOU SO MUCH....Negatives
NO CONS...................................Answer from Spa-Hotel Eliska
Viacheslav i Svetlana Спасибо Вам за отзыв Вячеслав и Светлана Медведевы.! Мы Вас помним. Наш коллектив прилагает усилия и добросердечность,что нашим гостям было у нас хорошо. Но, хотелось бы отметить стоимость в нашем отеле тоже очень экономичная для наших гостей, учитывая курсовую разницу. Будем поднимать цены и тогда стоимость будет другой,,.это логично . Спасибо Вам, за совет. Всего доброго и надеюсь, в следующий раз Вы будете удивлены разнообразием. Best regards, Director Olga Stavratiy
Ludmila Jagrine
27.07.2019
Negatives
We were not served by a doctor on the first day of our stay. I didn’t ask the problem in detail or carefully. In the second week, one procedure took place in 3 hours. That is, an inconvenience for personal plans in the afternoonAnswer from Spa-Hotel Eliska
Уважаемая, Людмила! спасибо Вам за отзыв. Хочу отметить, что приехали Вы 7/7 в воскресение и наш доктор имел выходной день и она не была в Карловых Варах, поэтому Вас не приняли. По субботам и воскресениям доктора не работают в Чешской республике. Обычно, наш доктор может придти в любое время, если наши гости в этом нуждаются. Наш медперсонал старается, чтобы отдых был комфортным и прием процедур расписывают до 15.00, но если отель полный иногда приходится назначать процедуры в 15.00.Так что извините, что так с Вами получилось. Все процедуры, какие Вам должны были сделать Вам были сделаны. В любом случае, мы учтем ваши замечания. Best regards, Director Olga Stavratiy
Тамара Новак
19.07.2019
Positives
Jana was the best. (nurse) Thank you very much for the transport services. On time and with high quality.Negatives
Treatment is a bad attitude towards vacationers. The procedure time is shortened. The treatment rooms are very uncomfortable.Answer from Spa-Hotel Eliska
ТАМАРА, Спасибо Вам за ваши добрые слова в адрес нашего персонала, в адрес Яны.Очень приятно, что Вы заметили ее добросердечность. По поводу укорачивания процедур- есть гости организованные и не опаздывают на процедуры а есть кто опаздывает на процедуры и это понятно люди приезжают к нам отдыхать и расслабляются.Наши сотрудники в балнео хотят для всех наших гостей сделать хорошо, так как все хотят пройти процедуры до 15.00.Поэтому ,если перед Вами гость опоздал на 5 мин, у него уже процедура длится 15 мин а если Вы пришли во время Вам приходится ждать.К сожалению так... Мы просим наших гостей не опаздывать на процедуры, чтобы не сбивался график и никогда не отказываем и делаем все процедуры ,какие назначены.Даже если гости едут на экскурсии ,процедуры в этот день не пропадают .Мы их переносим на другой день. Извините, если что то для вас было не так...Если бы Вы подошли к медперсоналу или к директору отеля, Ваш вопрос был бы решен. Будем стараться улучшить сервис . Best regards, Director Olga Stavratiy
Nazhmudin Mutaliev
07.07.2019
Positives
Everything was at the highest level....I have very good memories....Thanks to all the staff!!!
Alevtina Ustinova
07.07.2019
Positives
We rested for 2 weeks, everything was wonderful: treatment, food, attitude of the staff.Negatives
It was hot and there was no air conditioning in the room.
Инна Братко
25.06.2019
Positives
I liked everything: varied and tasty food, they accommodated me in a larger room than booked, excellent staff work, quiet and cozy atmosphere, no noise and fuss, a great free excursion to PragueNegatives
no negative impressions or emotions
Валентина Seniukova
25.06.2019
Positives
Very beautiful, quiet place, near the cathedral, shady, green street, good comfortable roomsNegatives
The food is very economical, the cheapest products, cut fruits, a very budget option, this does not correspond to the level of 4 stars, as the hotel claims to be...
Ирина Туленты
24.06.2019
Positives
Many thanks to all the staff at Sanatoriums.com. Everything is perfectly organized. And booking, and transfer, and excursions! Thank you! Elishka rested at the hotel from 06/2/19 to 06/23/19. She did not take treatment. I was completely satisfied with the accommodation and food. The cook cooks very tasty food. The most important thing for me was Eliška's location next to the forest. Eliška's location next to an Orthodox church also created a bright mood. I only went down to the city to the springs. I plan to stay in Eliška again in 2020. The atmosphere in the hotel is homely. All hotel staff are very friendly. Thank them very much!
EKATERINA DEMINA
20.06.2019
Positives
A normal hotel, the rooms were clean and well-maintained. The food is varied, the fish is cooked deliciously. It is in a good location, the birds are singing. The treatment is normal.Negatives
Wooden dressing gowns. The smell in the hotel is specific. We forgot several times during procedures.
Надежда Макарова
17.06.2019
Positives
The hotel’s excellent location: forest, lake, it’s nice to hear birdsong and breathe the cleanest air. Next to the hotel there is an Orthodox church, which undoubtedly speaks of the excellent location of the sanatorium. It’s 10-15 minutes to the springs. The treatment is carried out by qualified staff. Wonderful massage. Thanks to Yana and Joseph. There are enough procedures. With Elena you can always resolve the issue of replacing or rescheduling procedures. The accommodation service is always ready to help if problems arise. Many thanks to everyone for their efforts, care, friendliness and responsiveness. In this hotel you feel at home among friends, in this Credit goes to director Olga for recruiting staff.Negatives
There are no cons. The only thing I would like to add to dinner is pastries or sliced food, in a word, something to add to tea, after all, Hotel 4.
Людмила Локшина
17.06.2019
Positives
The hotel met all my expectations: good location, beautiful view from the windows, cozy room, family atmosphere. I liked that the procedures were carried out professionally, efficiently and did not take a long time. Many thanks to Lena, Jana and Josef. The food is no frills, but deliciously prepared, I would say, home-style, it was enough for me. The staff is friendly and responsive. I was glad that during the cold snap in early May the hotel was warm.Negatives
It was a little annoying that dinner ends quite early at 18-30. It would be good to increase or shift the dinner time by at least an hour. One more wish to the drivers providing transfer to the Eliska Hotel. Please inform guests arriving at this hotel that there is a staff call button at the door on the parking lot side, so as not to have to walk up the stairs with suitcases to the main entrance of the hotel. They didn’t tell me or my tablemates at the restaurant about this.
Svetlana Reichardt
12.06.2019
Positives
I really liked it, it was the first time, but now it won’t be the last! Thanks to the staff for their warm attitude and care.Negatives
I would advise you to diversify your kitchen a little. More choice in vegetables and fruits, gravy and sauce for hot dishes and slightly larger portions.
Galina Paskar
07.06.2019
Positives
There are only positive emotions from staying at the hotel. The location is wonderful. The work of the staff deserves respect and praise. The staff of the medical department, Yana and Jozef, are excellent professionals and sensitive, sincere people. The restaurant has relaxed, attentive service and excellent quality food. Friendly staff at the reception. There is an opportunity to communicate with management if desired. Thank you everyone for the vacation. With pleasure, if possible, I will come to this hotel through the Sanatorium.
Анна Киселева
30.05.2019
Positives
I thank the hotel staff for a great stay! Everyone tries very hard to make the guests' stay as comfortable as possible. Nurses Yana and Lena work professionally in the spa department; Yana gives gas injections that don’t hurt at all and is also a good masseuse. And the massage therapist Joseph is beyond all praise! The food is modest, but you won't go hungry.Negatives
No cons
Liudmila Afonina
25.05.2019
Positives
The location of the hotel is good for the high season: near the forest, on a beautiful street, away from the flow of tourists. Greenery, birdsong and silence. Friendly, helpful staff, promptly responding to requests. Spacious single room with balcony and beautiful view. Quietness in the hotel, no fuss or crowds. The procedures are time-based, the staff tries to make them compact. Quite tasty food, dietary.Negatives
For custom-made dishes, it is advisable to have the opportunity to choose the side dish yourself: pasta and potatoes are not suitable for everyone’s diet. And clean the rooms more thoroughly.
Виталий Бесан
12.05.2019
Positives
We rested in this wonderful Eliska hotel in April 2019. The food and treatment are excellent, the hotel staff creates a homely feeling, both in the room, the dining room and during the procedures. The hotel has a wonderful location, next to an Orthodox church, a forest and all the streets and hotels are surrounded by greenery, singing birds day and night, and going for water to mineral springs along these green and clean sidewalks turns into a therapeutic procedure. We had a wonderful time.
Marina Solovova
10.05.2019
Positives
The hotel is located on a hill, near a pond, a park area, and an Orthodox church. The hotel staff are very friendly. The procedures were carried out at a good level.Negatives
Food is poor. Breakfast is monotonous. If you don’t come at the start of breakfast, lunch or dinner, then you risk not getting cheese, pastries, fruit... custom-made dishes are prepared well, but there is a lack of aesthetics in serving the dishes... The doctor comes at the beginning of the new guest’s arrival, does not delve into the problems patient, prescribes something that will not harm, and not something that can solve the guest’s problem, the appointment lasts 5 minutes, and the price of the voucher includes an examination and consultation with a doctor. I was forced to turn to a paid doctor at the clinic for advice. The free excursion to Prague was carried out disgustingly both in terms of the organization of the trip and in terms of the information received from the guide.Answer from Spa-Hotel Eliska
Уважаемая Marina Solovova! Спасибо Вам за хорошие слова в адрес нашего отеля. Будем рады видеть Вас еще в нашем отеле. Мы будем работать над улучшением качества питания и лечения. Спасибо Вам за все замечания. Надеюсь,когда вы к нам приедите еще раз.Будете приятно удивлены.
Larisa Zelnina
30.04.2019
Positives
My common-law husband and I liked the location of the Eliska sanatorium, the attitude of the staff was very friendly. We would especially like to note the male massage therapist, a very good and high-quality massage, a very professional approach of the doctor, who did the initial examination and prescribed procedures, as well as the procedures provided by the nurse Olga. Very good and attentive service from the administrator of Zdenka. Good food, we especially want to mention the waitress Ruslana, a young girl from Ukraine, very polite and caring, we felt as if we were eating in our own family. Thanks to all the staff who provided our rest and treatment at the sanatorium.Negatives
We were not entirely satisfied with the work of the administrator Svetlana, she did not contact us very promptly, did not inform us when our cards with procedures appeared on our shelf, did not even call and explain to us that we ourselves should be interested in what information was on the shelf, nothing, numbers, etc. As a result, we missed one procedure in the evening. This begs the question, why then sit at the counter just to give out the key? In addition, she suggested that we call another sanatorium ourselves and agree on a free excursion to Prague, which was a bonus from Sanatoriums.com, we were unable to get through and had to convince her to call so that we could not miss this excursion, since she happens only once a week on Thursdays. We believe that the head of the sanatorium needs to pay attention to working with personnel.Answer from Spa-Hotel Eliska
Добрый день, уважаемая Larisa Zelnina! Благодарим Вас за оставленный отзыв, нам очень приятно, что пребывание в нашем отеле оставило приятное впечатление. Что касается кадров, мы проведем беседу с персоналом и будем работать над улучшением сервиса. Будем рады видеть Вас снова в нашем отеле!
Natallya Chumachenko
29.04.2019
Positives
I expressed the advantages with my assessments. I would especially like to thank the medical staff, maids, and waitress RuslanaNegatives
The equipment in the balneo is old and its entire arrangement is poor. A good, friendly staff saves the day. It’s time to replace the worn-out (soon to holes) covering, and it wouldn’t hurt to renew the rest.
Andrey Privalov
23.04.2019
Positives
The hotel's excellent location is on the outskirts of the city, next to the forest, and at the same time close to the springs. Free car parking. A convenient regimen of medical procedures; the entire day complex can be completed within one hour. Very friendly and highly professional medical staff (Josef, Jana, Elena and doctor Olga). Delicious and varied menu in the restaurant. Many thanks to the cook and assistants! Nice and cozy hotel complex - only 25 rooms, guests know each other by sight. This creates a family atmosphere, which has a very beneficial effect on your stay at the hotel. Very nice and friendly director Irina. She is ready to accept the requests and wishes of each guest and competently resolves any issues that arise.Negatives
No kettle in the room. The fish disappeared from the aquarium in the restaurant - they decorated the interior and created coziness. Excessive irritability of the Czech woman at the reception desk (day shift). Whatever you ask, you get an almost rude answer. In the bathroom of the room the shower does not stay on the stand (I had to hold it myself - in one hand).Answer from Spa-Hotel Eliska
Уважаемый,Андрей! Спасибо Вам за хорошие слова в адрес нашего отеля. Будем рады видеть Вас еще в нашем отеле. Старый аквариум мы убрали и готовимся сделать новый ,рыбок мы тоже любим и они ,как правильно Вы заметили украшали наш ресторан. По поводу дамы на рецепшин-обязательно отреагируем.И я ,как директор поговорю с ней.Раздражительность недопустима в нашей работе. Душ уже держится ,мы поставили новую подставку. Спасибо Вам за все замечания. Надеюсь,когда вы к нам приедите еще раз.Будете приятно удивлены. С уважением,Ольга директор отеля Элишка
Сергей Еремеев
21.03.2019
Positives
We booked the Eliska Hotel, and upon arrival we were accommodated in the Star Hotel. Therefore, we cannot write a review about the Eliska Spa Hotel, and as for the Star Hotel, there are not many advantages. One of the advantages is new, cozy rooms, excellent bathroom. Not a bad location to the springs.Negatives
Horrible procedure. The medical department is very small, or rather there is none at all. Several small rooms on the second floor are allocated for the treatment department. Some procedures are performed on chairs in the corridor. The staff who perform the procedures are rude and not friendly. Safety precautions are not observed during procedures. More than once, the staff simply forgot who was doing what procedures. After completing the procedures, vacationers had to wait 30-40 minutes for the staff to arrive. Gas injections are terrible, very, very painful. After them, my entire back is covered in bruises and bruises. Many vacationers simply refuse to do them, since it is impossible to endure this torment. The dining room is very small, if there are more than 10 people in hotels, then you will no longer have room. You will have to eat either standing or coming later. The menu is monotonous and for me it was not tasty, but this is of course a matter of taste. If you don't want to ruin your vacation, don't book this hotel.Answer from Spa-Hotel Eliska
Добрый день, уважаемый Сергей Еремеев! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили.
Tatjana Keisers
04.01.2019
Positives
Beautiful quiet location, spacious roomsNegatives
Hands off! By no means 4 stars, but 2.5 or 3. A hotel for those who enjoy dining in a restaurant!!! listen to songs on TV by Garik Sukachev and similar dregs. For me, 4 stars is Richmond, where trained staff do not start unnecessary conversations, but do their job. During the procedures, the massage therapists work incessantly, so much so that you need to leave for an hour. Don't set foot there again!Answer from Spa-Hotel Eliska
Уважаемая Tatjana Keisers, Спасибо вам за отзыв.Учтем все ваши замечания по массажистам. Но,по поводу Гарика Сукачева -слишком больно.Такого никогда нет в нашем отеле. На Новый год приезжают и каждый год в течении 5 лет, замечательные интеллигентные семьи и отношение со стороны сотрудников к нашим гостям доброжелательное и внимательное. И никогда такую музыку мы не включаем,у нас исполняет песни музыкант с хорошим вкусом. Но,спасибо и всем людям спасибо за добрые слова в адрес нашего отеля. С уважением,директор
Алибек Кулбаев
26.12.2018
Positives
Beautiful cityNegatives
The attitude towards tourists is more than cold.
ALLA PRISEAJNIUC
17.12.2018