references
Tair S.
12.09.2022
Negatives
Some rooms in the hotel are located in a very noisy side, for example 402. The manager said that this noise is from another building nearby and we cannot help, although they offered another room, but after a week
Maria B.
12.09.2022
Positives
We were there to get to know each other. Everyone is thrilled! Good treatment, nice team, good food. Spa area was very good. Definitely come again! Changing treatments wasn't a problem either.Negatives
We received the pickup date for the next day very late and were surprised. It's a shame that it wasn't possible to exchange money on site (in the hotel).
Roza B.
25.08.2022
Positives
Overall everything is goodNegatives
Unfortunately, the quality of food preparation is worse than it was before compared to 2019, especially the preparation of fish dishes, although there is more variety. We need to pay more attention to the taste quality of the prepared dishes.
Swetlana K.
22.08.2022
Positives
The sanatorium is clean and bright. The rooms are large, cleaned every day, clean towels. The robe was changed as needed. I really liked the procedures. Good selection of food. Every day there was fish, beef, pork, chicken and even on some days additionally duck, rabbit and turkey. For breakfast we made fresh omelets, porridge, pancakes, etc. We were 2 minutes from the snake source. The place is optimal for people with leg problems. Everything is close, both the park and the city center. We were very pleased.Negatives
There are no negativity or complaints about the sanatorium. There is some dissatisfaction with the transfer. There was an excellent driver in that direction, he drove attentively, politely, did not get distracted by his phone, and helped with the suitcases. The return is just terrible. Arrived with a fume. He drove all the way like crazy, blinking at cars to let him pass. There were 7 passengers in the car. I changed lanes without turn signals, I was on my phone all the time on Tik Tok and more. He ate and drank while driving and was completely distracted. Everyone prayed not to crash. We didn’t get home about 100 km, we got out with the first passenger, she sheltered us until my husband picked us up. There was no longer any strength or desire to go with this man. I was worried about the child who was traveling with me. I think there will be more than one complaint about this driver. The condition after such a road is simply ruined.
Nadya B.
18.08.2022
Positives
This is our third time at this resort and we are very pleased. I would like to thank all the staff of this sanatorium for the excellent attitude, service and positivity that they give to vacationers. Thank you very much again.
Anatoli G.
14.08.2022
Positives
Excellent, clean, beautiful hotel. Attentive, responsive staff, no one had to ask twice, everything was done quietly, promptly. Nice spacious rooms. In the spa procedures, the service was also at the highest level: everything was on time, no delays or tardiness. Patients are treated with respect and consideration. The mattresses are really hard, but it’s pleasant to sleep on them; if someone couldn’t sleep, it wasn’t because of the mattress. First time we used the services of the sanatoriums website, we were satisfied. Everything promised was fulfilled, no complaintsNegatives
The food was quite varied but the execution was not always up to par, often too salty, sometimes undercooked (moussaka). Some soups had a strange unusual taste (something sweet and sour), there was not enough fresh cabbage salad, I saw it once in 2 weeks. There were cases in the morning that the sausages smelled sour.
Svetlana K.
09.08.2022
Positives
Nice hotel, excellent food, all the staff are very friendly, upon arrival at the hotel you receive a coupon for one glass of champagne at the bar for free. My children also had treatments and liked the massage and bath. Live music on Fridays. The rooms are clean, towels are changed. There are 3 saunas open from 2 o'clock in the afternoon, a swimming pool and a jacuzzi from 10. I highly recommend this Hotel. Well, we will come again.Negatives
On the second day at the hotel, the children spilled chips; unfortunately, the floor was not vacuumed for all 6 days, and the floor in the bathroom was not washed either.
Gari H.
25.07.2022
Positives
Wonderful staff, polite, sensitive, friendly. I would like to note the professionalism of the massage therapist Ian, Eva, the manager Sveta, Monika (dining room), the efficient work of the transfer serviceNegatives
I didn’t like it: the package of non-stop procedures leaves much to be desired. The schedule of procedures was drawn up without taking into account the time for lunch and drinking regime. The lack of staff created chaos, the girls ran from office to office, trying to serve everyone on time, which on the last day led (in my case) to the side effect of severe pain in the legs, which still does not go away
Valentina P.
25.07.2022
Positives
1- Very warm welcome. 2- The staff is very friendly 3- Doctor excellent 4- treatment couldn't be better 5- Very very clean 6- The food has always been sooo delicious 7TH THANK YOU SANATORIUMS .COM . FOR THIS OFFER, Always looking forward to new offers in this hotel.
Lev K.
30.06.2022
Positives
Very friendly, helpful staff, always ready to help. Almost all the staff speaks Russian. I am pleased with the cleanliness and neatness of the hotel itself.Negatives
The food, especially dinners, could have been more varied and of higher quality. Even the appearance was not pleasing to the eye
Alla O.
24.06.2022
Positives
I want to thank sanatoriums.com for the good organization of the holiday and transfer. I have been using your services for several years and everything is always organized perfectly. Thank you all so much! I vacationed at the Royal Regent Hotel. The hotel is conveniently located relative to the springs. The entire hotel staff works great! Medical care is at a good professional level. Excellent food and service in the restaurant, many thanks to the entire kitchen team and especially the chef. Thank you all so much for a wonderful holiday!!!Negatives
There are no downsides to the Roal Regent sanatorium
Natalie G.
14.06.2022
Positives
This was our first vacation in Karlovy Vary. There are only positive impressions left! The excellent location of the hotel allows you to quickly reach any source. There are many shops nearby to suit every taste. Very friendly staff. We would like to express special gratitude to the team and personally to the Chef of the hotel restaurant. Every day there is a different selection and everything is perfectly prepared!Negatives
I would like to note the absence of any activities for children. On the hotel page it is written that there are various events for children, for example, the very popular children's evenings, during which children themselves can cook something delicious with the help of our chef. Several times we asked at the Reception whether there was anything, but they were
Максим Б.
10.06.2022
Positives
The hotel, staff, spa, food were all at the highest level
Larisa M.
09.06.2022
Positives
The best hotel, the best service!
Irina L.
08.05.2022
Positives
This relatively new and modern hotel is located very close to the colonnade, almost in the center of Karlovy Vary, very convenient, literally across the street from 15 and 12 springs. Spacious and perfectly clean rooms, good quality of service, friendly spa staff, nurse Petra is simply wonderful. The procedures are carried out efficiently and on time. We took 3 meals a day, the food was normal, varied, quite a large selection of dishes and drinks. Regulars of this hotel noted a decrease in the level of food and a reduction in choice, but it was just right for us, since we came to lose a couple of kilos and not gain, baked apples for breakfast were especially tasty. Overall, we had a great rest and improved our health. We will definitely return to St. Joseph Royal Regent.Negatives
No view from the window (it’s better not to look out), the inability to adjust the thermostat (it was hot in the room), no kettle in the room and a terribly hard mattress that was not helped to become comfortable by a thin and narrow orthopedic mattress provided by the hotel at my request.
Pauline R.
24.04.2022
Positives
My daughter and I spent one week at a hotel. As soon as we crossed the threshold of the hotel, the rest began. Despite the fact that it was Sunday, Easter and 17:00 in the evening, the doctor Tatyana received us very politely and attentively. Nurse Olga, with special diligence, drew up a plan of procedures taking into account our wishes. The kitchen/restaurant left no wishes at all. Everything is to our taste, a variety of vegetables in different versions is my weakness. Baked apples are simply a miracle, but it’s impossible to describe everything. Thanks to all the kitchen staff and waiters. Our procedures were wonderful, the replacement was also done without any problems. All honey the staff is polite and diligent. The Superior room is large, bright and clean. Thanks to the cleaning girls, they are trying very hard. The swimming pool, saunas, and jacuzzi were visited every day. In general, I really liked everything. We will definitely come to you again. We took advantage of the offered transfer. Here the opinion is twofold: it all depends on the driver. Nikolai was driving us home, an excellent professional, the man speaks Russian with humor - this is very important on a long road. Helped carry the suitcases. I stopped often and without any problems announced immediately how we were going where when, etc. I really wish there were more drivers like this. This pleasant journey home seemed to complete the positive emotions of our stay. With uv. PaulineNegatives
There were no such things in the hotel. But during the transfer, the road there was unpleasant and difficult. The driver was either angry or in a bad mood, and it’s not even that he spoke Russian very poorly and didn’t speak German at all. He didn’t even think about picking up his suitcases, and he also stopped with a dissatisfied face. The route I chose was by no means optimal, through mountains, villages, and a turn at a turn. It was a long drive; it would have been faster if we had taken the highway. The entire bus, which is designed for 8 passengers, was full, I was another woman sitting in front next to the driver, it was very crowded. We grew together like Siamese twins in 4.5 hours. I would like, as before, to write in advance how we will go so that we know how to get ready.
Tatyana W.
21.04.2022
Positives
There were 2 weeks. The hotel is located 5 minutes from the colonnade, almost in the center of Karlovy Vary, very convenient. High quality service, staff are friendly, responsive and caring. The procedures are carried out efficiently. We took 2 meals a day, the food was delicious, varied, large selection of dishes and drinks. We will definitely return to St. Joseph Royal Regent. Many thanks to all the hotel staff for their impeccable work.Negatives
From the window you can only see the walls of another building; for me personally, the mattress was hard. In principle, if you don’t strain, you can survive all this.
Rosa F.
09.04.2022
Positives
Very nice modern hotel. Rooms are very large and clean. Staff very nice. Applications very versatile and professional. Large swimming pool with terrace.Negatives
There were always only two brewed teas in the pots when we ate. Too bad, no other choice. It would be nice to offer different teas in bags for breakfast. I missed chamomile tea.
Larissa H.
08.04.2022
Positives
Everything was great and I can only recommend itNegatives
No parking facility
Tetyana J.
15.03.2022
Positives
I am very pleased, in one week I rested and improved my health, many thanks to all the staff, success and prosperity to you!❤️🌹
Tatjana L.
14.03.2022
Positives
The spa hotel is very nice, clean, friendly, great location. The rooms are large, the bed is huge, it was cleaned every day. The condition is very nice and friendly. The food was always delicious, varied and a lot. I am also thrilled with the treatments; my wishes were always met. I can only recommend it. We would definitely like to come back.Negatives
too few parking spaces
Natalya H.
27.02.2022
Positives
This is our third time at this hotel. The hotel is very beautiful and cozy, located close to the springs. Therapeutic procedures are flawless. There is everything, massage, any baths, mud, gas injections and many others. We really enjoyed the reflex massage. The food, as always, is delicious and beautifully presented. The bed linen is simply magnificent, snow-white and very pleasant. The staff is always polite, cleaning every day. There are three saunas and a swimming pool.Negatives
There is only one negative thing, the view from the window. View of another hotel, window to window. But we were in the room very little, so it didn’t annoy us.
Viktor B.
20.02.2022
Positives
We would like to especially thank the driver Alexey, unfortunately we did not remember his last name; on February 19 he drove us to the city of Lahr, Germany. Thanks a lot .
Helene G.
06.02.2022
Positives
The journey was very good. Professional and friendly. We felt very safe. We especially think of the driver Alexei. Great hotel, we would love to come back.
Victor L.
28.12.2021
Positives
I was pleasantly surprised that the doctor worked on Saturday and the procedures were carried out on the weekend. And what’s very good is that there was always a choice of vegetarian dishes.
Helena R.
27.12.2021