references
Arkady Abramovich
30.11.2022
Positives
Very good sanatorium!!! Friendly and friendly staff. Good treatment and great food!!! A little lacking in entertainment!!! Musical evenings held on Fridays could be held more often. And in the downstairs bar, make a small disco!!!
Olga Sekotihin
29.11.2022
Positives
Wonderful hotel, great staff. Only positive emotions. We will definitely visit again!
Maria Leiker
20.11.2022
Positives
We liked everything very much, despite some nuancesNegatives
Upon arrival at the sanatorium, doctors impose paid procedures, not allowing you to think and decide for yourself, and if you refuse, they become unfriendly. Whirlpool for only 4-6 people is turned on only every half hour with so many people
Tatjana Bozko
03.11.2022
Positives
A wonderful hotel in the very center, close to mineral springs and at the same time in a quiet place, clean, we are glad that we settled in this hotel. Everything was at the highest level. The entire hotel staff works great! Medical care is at a good professional level, a large selection of procedures. Excellent food and service in the restaurant, many thanks to the entire kitchen team. Thank you all so much for a wonderful holiday!!! Everything was wonderful!Negatives
Everyone is happy!
Natali Henkel
02.11.2022
Positives
We are very satisfied with our stay at the spa hotel. We are being treated here twice. My husband is much fitter after his stroke and comes home much fitter. We received very good treatment. Medical staff, especially our doctor Irina is nice and professional. The room was always clean. The food was prepared with love and tasted delicious. We plan to come here again for treatment. Thank you very much. Married Natalie and Valerius Henkel.
Elena Sharafutdinova
31.10.2022
Positives
MoodNegatives
The food is at the level of 3 stars, the massage in room N8 (Katya) is not professional, there are extractors or air conditioners in the pool, this made me catch a cold and get sick, no musical performances and it’s very boring after dinner. I do not advise.
Galina Semjonova
29.10.2022
Positives
I would like to note the excellent work of both the medical and service staff, as well as special thanks to the waiters - everything was always cleaned on time and beautifully served.Negatives
I really wanted the sanatorium to have at least one channel, for example, with films or entertainment programs in Russian. Since, unfortunately, we only know Latvian and Russian, the TV in the room was simply a useless item for us
Albert Walth
25.10.2022
Positives
Modern, clean hotel with a very nice and courteous staff. Everyone makes an effort to please the guests and has a smile on their face. The concierge is very helpful. The treatments are well chosen and contribute to the guest's relaxation and well-being. 12 treatments per guest and per week are sufficient. Additional treatments can be booked. The prices are reasonable and affordable. The rooms are well equipped, only the beds are very hard and the pillows uncomfortable. But after a week you get used to it :-) The cleaning staff are very accommodating and respond to the guests' wishes. Are very polite. The food, which many guests don't take into account, is designed for healthy eating/diet. This is also what it says in the treatment slip/routing slip. There was always fish and meat, but also meatless dishes, salads, soup and dessert. We were very satisfied and always left full. The staff in the restaurant always greeted us with a smile, which made the evening pleasantly sweeter. The dishes were also cleared away immediately. I would really like to mention the hotel bar. Nice girls, Marina and Viktoria, special thanks for the great, delicious cocktails and coffee. We also recommended the bar to friends who were in Karlovy Vary. It's a shame that it's not known that the bar is open to everyone. Please promote it more. The spa area is a dream: a great viewing terrace with a view over Karlovy Vary. Water in the swimming pool at a pleasant 28°C, whirlpool, 1 sauna and 2 steam baths. There is also a well-equipped fitness room. We will definitely recommend the hotel and would be happy to come back.Negatives
The only negative point is the strong smell from the kitchen in room 521. The smell was present in the room early in the morning, from the moment breakfast was prepared until dinner. It's not nice to be woken up with that. I can imagine it being worse in the summer than in the fall. The windows are constantly open. Maybe you should think about a better filter system.
Natalie Wischnewski
21.10.2022
Positives
Hotel was good. I liked everything.Negatives
The organization of the trip by SANATORIUMS.COM was MISERABLE. ALL of our wishes were ignored, so we DIDN'T RIDE ON A BUS!!!! In addition, one bus was packed and others still had seats available. But the drivers themselves were good.
Sergii Stelmakh
14.10.2022
Positives
We vacationed with the whole family in October 2022. We really enjoyed our vacation! Great staff! Very tasty food! Nice clean rooms and treatment rooms. Everything is very punctual. Good location of the resort. In general, everything is great! We are delighted! We'll come again!Negatives
No.
Elena Vinogradov
14.10.2022
Positives
Everything was as stated, all procedures were completed, the staff was polite and smiling. The only thing missing was a kettle in the room.Negatives
Transfer to the airport was very late at 2 pm and the plane at 6 pm, we arrived at the stop and had a very long ride, about 2 hours. It is very uncomfortable.
Sergej Schefer
09.10.2022
Positives
We liked everything but some people from the staff do not behave very well
Miri Indych
09.10.2022
Positives
Good new equipment for procedures, of which there is a very large selection. Attentive and polite staff, ready to solve all problems. If you take half pension, you can change lunch and dinner at your discretionNegatives
Very hard mattresses. Those who do not live in the main block had to wait a long time for the elevator, because there is only one elevator for 8 floors
ANATOLY GENDLER
05.10.2022
Positives
Very pleased with the treatment and the work of the staff.
Ida Holz
28.09.2022
Positives
Food was very good. Treatments were good. Nice personelNegatives
Treatments a little too short (in terms of time), few animations. 1 time a week
Tamara Sazhin
25.09.2022
Positives
Very nice staff. Treatment is very good.Negatives
Very hard mattresses. No kettle in the room. It is not possible to issue the hotel invoice in German.
Alexsander Shkolnikov
20.09.2022
Positives
We came 2 times everything was very good❤️Negatives
The food could have been better in the first years, it was much better and overall everything was fine❤️
Tair Suleymanov
12.09.2022
Negatives
Some rooms in the hotel are located in a very noisy side, for example 402. The manager said that this noise is from another building nearby and we cannot help, although they offered another room, but after a week
Maria Borbus
12.09.2022
Positives
We were there to get to know each other. Everyone is thrilled! Good treatment, nice team, good food. Spa area was very good. Definitely come again! Changing treatments wasn't a problem either.Negatives
We received the pickup date for the next day very late and were surprised. It's a shame that it wasn't possible to exchange money on site (in the hotel).
Roza Bababekova
25.08.2022
Positives
Overall everything is goodNegatives
Unfortunately, the quality of food preparation is worse than it was before compared to 2019, especially the preparation of fish dishes, although there is more variety. We need to pay more attention to the taste quality of the prepared dishes.
Swetlana Kalinowskij
22.08.2022
Positives
The sanatorium is clean and bright. The rooms are large, cleaned every day, clean towels. The robe was changed as needed. I really liked the procedures. Good selection of food. Every day there was fish, beef, pork, chicken and even on some days additionally duck, rabbit and turkey. For breakfast we made fresh omelets, porridge, pancakes, etc. We were 2 minutes from the snake source. The place is optimal for people with leg problems. Everything is close, both the park and the city center. We were very pleased.Negatives
There are no negativity or complaints about the sanatorium. There is some dissatisfaction with the transfer. There was an excellent driver in that direction, he drove attentively, politely, did not get distracted by his phone, and helped with the suitcases. The return is just terrible. Arrived with a fume. He drove all the way like crazy, blinking at cars to let him pass. There were 7 passengers in the car. I changed lanes without turn signals, I was on my phone all the time on Tik Tok and more. He ate and drank while driving and was completely distracted. Everyone prayed not to crash. We didn’t get home about 100 km, we got out with the first passenger, she sheltered us until my husband picked us up. There was no longer any strength or desire to go with this man. I was worried about the child who was traveling with me. I think there will be more than one complaint about this driver. The condition after such a road is simply ruined.
Nadya Braylovskiy
18.08.2022
Positives
This is our third time at this resort and we are very pleased. I would like to thank all the staff of this sanatorium for the excellent attitude, service and positivity that they give to vacationers. Thank you very much again.
Anatoli Gustus
14.08.2022
Positives
Excellent, clean, beautiful hotel. Attentive, responsive staff, no one had to ask twice, everything was done quietly, promptly. Nice spacious rooms. In the spa procedures, the service was also at the highest level: everything was on time, no delays or tardiness. Patients are treated with respect and consideration. The mattresses are really hard, but it’s pleasant to sleep on them; if someone couldn’t sleep, it wasn’t because of the mattress. First time we used the services of the sanatoriums website, we were satisfied. Everything promised was fulfilled, no complaintsNegatives
The food was quite varied but the execution was not always up to par, often too salty, sometimes undercooked (moussaka). Some soups had a strange unusual taste (something sweet and sour), there was not enough fresh cabbage salad, I saw it once in 2 weeks. There were cases in the morning that the sausages smelled sour.
Svetlana Kaehm
09.08.2022
Positives
Nice hotel, excellent food, all the staff are very friendly, upon arrival at the hotel you receive a coupon for one glass of champagne at the bar for free. My children also had treatments and liked the massage and bath. Live music on Fridays. The rooms are clean, towels are changed. There are 3 saunas open from 2 o'clock in the afternoon, a swimming pool and a jacuzzi from 10. I highly recommend this Hotel. Well, we will come again.Negatives
On the second day at the hotel, the children spilled chips; unfortunately, the floor was not vacuumed for all 6 days, and the floor in the bathroom was not washed either.
Gari Hahamov
25.07.2022
Positives
Wonderful staff, polite, sensitive, friendly. I would like to note the professionalism of the massage therapist Ian, Eva, the manager Sveta, Monika (dining room), the efficient work of the transfer serviceNegatives
I didn’t like it: the package of non-stop procedures leaves much to be desired. The schedule of procedures was drawn up without taking into account the time for lunch and drinking regime. The lack of staff created chaos, the girls ran from office to office, trying to serve everyone on time, which on the last day led (in my case) to the side effect of severe pain in the legs, which still does not go away
Valentina Peter
25.07.2022
Positives
1- Very warm welcome. 2- The staff is very friendly 3- Doctor excellent 4- treatment couldn't be better 5- Very very clean 6- The food has always been sooo delicious 7TH THANK YOU SANATORIUMS .COM . FOR THIS OFFER, Always looking forward to new offers in this hotel.
Lev Kranc
30.06.2022
Positives
Very friendly, helpful staff, always ready to help. Almost all the staff speaks Russian. I am pleased with the cleanliness and neatness of the hotel itself.Negatives
The food, especially dinners, could have been more varied and of higher quality. Even the appearance was not pleasing to the eye
Alla Ostrovska
24.06.2022
Positives
I want to thank sanatoriums.com for the good organization of the holiday and transfer. I have been using your services for several years and everything is always organized perfectly. Thank you all so much! I vacationed at the Royal Regent Hotel. The hotel is conveniently located relative to the springs. The entire hotel staff works great! Medical care is at a good professional level. Excellent food and service in the restaurant, many thanks to the entire kitchen team and especially the chef. Thank you all so much for a wonderful holiday!!!Negatives
There are no downsides to the Roal Regent sanatorium
Natalie Günter
14.06.2022