references
Tatiana B.
30.11.2021
Positives
Very good SPA and wellness area with swimming pool, steam rooms, jacuzzi.Negatives
No massage - “gentle stroking”. On the day of departure, any interest in the client is lost (if you have questions, then it is better to ask them during your stay, and not on the day of departure. Otherwise, they will answer you, but through gritted teeth, doing a favor).
Natalie A.
29.11.2021
Negatives
When you buy a weekly voucher, you buy 12 procedures. You receive on site only those procedures that have a minimum cost, i.e. For procedures such as massage, lymphatic drainage, mud wrap, you have to pay extra. The view on one side of the hotel faces a blank wall, no sun, no light.
Ekaterina B.
23.11.2021
Positives
Excellent hotel! Comfortable, New, spacious rooms, excellent service! I'll be happy to return. Not far from the colonnade, there is a swimming pool, jacuzzi, saunas, and a restaurant with helpful staff. Our holiday there was just wonderful!Negatives
If you are used to drinking tea in your room, be prepared that there is no kettle or coffee machine in the room.
Svetlana M.
14.11.2021
Positives
#1 Extremely friendly, helpful staff #2 Cleanliness throughout the entire house, always in compliance with Corona conditions #3 Top organizational discipline in the process of the treatments (zero waiting time!) #4 Medical "intake interview" and thoughtful suggestions for the treatments #5 Karlovy Vary is worth a trip! In summary: an all-round feel-good packageNegatives
Smoking is prohibited in the house. Unfortunately, this is not taken into account by undisciplined guests. Recommendation: Smoking on balconies and windows should also not be tolerated. It obviously tempts you to smoke in the room too. You don't see any smoking guests in the house. But you can smell them.
Galina S.
14.11.2021
Positives
My husband and I were very pleased with literally everything. We were received by Dr. Tatyana. A very attentive and highly qualified doctor who suggested which procedures to take and which ones it is better not to use due to health conditions. The women working on the procedures are attentive and friendly! The cleaning staff and waiters in the restaurant are also excellent. And food for all tastes and diets. I have had a big problem with my stomach for a long time and was very afraid of how restaurant food would affect it. But there was such a choice - porridge, boiled vegetables, meat products, dairy products - that no problems arose. Low bow to the chef and kitchen staff. We will definitely come back for treatment again! We also recommend it to our friends.Negatives
There is no negativity!
Lyudmyla G.
02.11.2021
Positives
Everything was good. Good location. Friendly staff. Service in the restaurant was very good, food was also okay. Room was clean.Negatives
Problems with parking. Not enough space in underground car park.
Nataliya M.
31.08.2021
Positives
I liked everything, even the child was pleased that the food, the attitude of the staff, everything was at the highest level. The child was happy with the Internet in the rooms, just super.Negatives
no negativity
Polina S.
01.08.2021
Positives
I hesitated for a long time and chose a hotel. After checking several sites, I was convinced that St. Joseph royal regent has good reviews everywhere and, despite the fact that there was nothing written about parking, I booked this hotel. I have never regretted it. I left the car in the city parking lot (40 euros per week, underground parking with the ability to enter and leave many times throughout the week, cameras and security guard 24 hours a day), 15 minutes walk from the hotel. Although later, already at the hotel, I found out that the hotel also has parking (not three spaces, as it is written everywhere - but many spaces), payment is daily. I had a lot of procedures and it was my first time in Karlovy Vary, so I wouldn’t need a car anyway. a huge plus is the friendly staff and all procedures on the same floor. There are many different procedures, not all are included with the basic treatment package when booking, but for an (acceptable, in my opinion) price you can additionally take, for example, lymphatic drainage sessions or hyperbaric chambers. I had full meals - but breakfast and dinner would also be enough. The food is good and varied. Many thanks to all the service staff for their work during this time of pandemic and masks - their patience, kindness and willingness to help. The entire staff speaks several languages, which is also an incredible plus. 5-10 minutes to the springs, go out - and you are in the center. There are sun loungers outside on the top floor, in the same place as the pool and saunas (great saunas!), so you can also sunbathe between all your activities. for a birthday in the evening they bring out a cake with fireworks, also all the surprises organized by the family from afar were a 100% success with the full cooperation of the staff. On my next visit to Karlovy Vary I will not even look at other hotels - only at st.joseph.Negatives
all the disadvantages that I had were resolved instantly. There is no airconditioner - but they provide fans instantly as soon as you ask. the robe was not large enough in size - they immediately brought a larger one, and not even on my initiative, but the doctor advised me to ask (I thought XL was the largest and with my extra weight I had already learned to adapt everywhere) it was a bit hard to sleep - you can ask at the reception for an additional pillow and extra mattress. in general, there are no shortcomings as such. On my next visit to Karlovy Vary I will not even look at other hotels - only at st.joseph.
Ирма Р.
22.07.2021
Positives
There is absolutely nothing to complain about. Everything was wonderful! The reception always smiles and tells you, it’s close to the springs, the room is nice, bright with large windows and a beautiful view. Cleaning was done daily, not a speck of dust remained. The cooks created magic in the kitchen, we couldn’t help ourselves and returned home +4 kg. Sunny weather, a swimming pool and a cozy atmosphere made our holiday unforgettable. Now we look forward to coming back to you next summer!
Константин К.
19.07.2021
Positives
Modern hotel with quality service and friendly staff. The medical base is at a fairly high level. A variety of medical procedures are offered, which are carried out by competent specialists. Special thanks to the chefs for the delicious food!
Ludmila L.
18.07.2021
Positives
We are pleased to thank the hotel staff for the warm welcome, quality service, delicious food and highly qualified procedures. We really liked the treatment, the location and of course the pools. It truly has everything you could need during your stay. Great location - right at the source
Ольга К.
11.11.2019
Positives
This is not the first time we have vacationed in this sanatorium. As always, I really enjoyed everything. Dr. Bazaeva Tatyana is very attentive, we asked for help several times - she always listens and prescribes treatment. I really liked the Czech evenings in the restaurant, very tasty!Negatives
There is a construction site nearby, but it didn't bother us. Open hours from 9 to 18, closed on weekends.
Sergey M.
04.09.2019
Negatives
The temperature in the pool and jacuzzi does not meet the standards, they spare gas for heating. THE WATER IS COLD
Victor L.
06.06.2019
Positives
Everything is always top notch, the hotel is great, I go not the first year, the food is excellent, the rooms are comfortable, everything is thought out.
Елена С.
31.05.2019
Positives
Everything is very decent, we liked it very much, we stayed at the hotel for the second time and we will definitely come back again!!!
Alina S.
06.05.2019
Positives
1. Treatment at 5+: quickly, efficiently, always with understanding, with a smile and you can joke. Very nice. 2. The room was excellent, we got what we asked for: a nice, bright room with a balcony (THANK YOU). 3 The food is very tasty and varied for me. Very friendly girls, they work quickly. 4. The hotel staff is helpful and friendly. We always found a solution to any request - Thank you very much to everyone. 5. The hotel is located in a very convenient location for walking, excursions and shopping. Even the construction site nearby did not interfere with being in the room. Everything is very worthy. THANK YOU FOR A GOOD REST AND TREATMENTNegatives
NO
Турганкулова С.
01.05.2019
Positives
I can’t help but share my pleasant and kindest impressions of the Royal Regent Hotel! This is an excellent, high-quality treatment; wonderful cuisine; high service culture everywhere and in everything; cleanliness and comfort! We have been guests of this hotel for several years! And I am sure that we will never change him, because, as they say, good is not sought from good! Everything is wonderful ! We are always welcome, we are welcome; We recharge well and improve our health during our desired stay in our favorite hotel! Success, good luck and prosperity to you, dear hotel employees! 👍👏👏🙏🙏
Анна Г.
18.04.2019
Positives
The staff found another room for me, though only after a tense conversation. I had to pay a little extra for a new room. In any case, the problem was solved.Negatives
I got a room with a view of the wall and some kind of huge pipe! The sky was not visible, let alone anything beautiful and pleasant! And it was expensive! I think that such numbers should be sold at discounts! I was upset... Without a tip, no one really tries... And quite demonstratively! On the eve of departure, my room was simply not cleaned at all! As long as I've been traveling, this has never happened before!Answer from Spa Hotel St. Joseph Royal Regent
Добрый день, уважаемая Анна Гаврилина! Спасибо за оставленный отзыв. Вами был заказан номер категории ДБЛ Супериор в корпусе А, который мы и предложили. Наш отель находится между зданиями, номера Супериор просторные, с различными видами из окна и оборудованием (с ванной или душ-кабиной, с балконом или без,...). Менеджер сразу встретилась с Вами и предложила единственную возможность- двухкомнатный номер Сюите в корпусе В, за доп. доплату. Поскольку Вы наш постоянный гость, Вам предлагался бонус - билеты в театр дня 12.4.2019, как бонус для уважаемых гостей отеля. Нам очень жаль, что Вы в этот раз остались недовольны своим проживанием, надеемся, что будем иметь опять возможность снова Вас встретить в нашем отеле.
Irina B.
04.04.2019
Positives
I have already vacationed in this sanatorium several times, and every year it gets better. Good, highly qualified staff ensures a GREAT stay at the sanatorium.Negatives
Finish construction as quickly as possible.
Ala G.
09.03.2019
Positives
Wonderful hotel ! Thank you all! And the food....ooooooo.... is wonderful ! I recommend it to everyone! Already my friends are going ! Tomorrow they will start to enjoy!
Alexander M.
14.02.2019
Positives
A hotel you want to come back toNegatives
Don't have
Zoia K.
11.02.2019
Positives
I liked it very much, great location, delicious food, positive staff.
Владимир К.
06.02.2019