references
Positives
We were moved to Hotel Hvezda. It was an absolute pleasure, the treatment, food, accommodation and courtesy of the staff were all at the highest level. Many thanks to the staff!!!!!!
Positives
What I liked most was the location of the hotel and the water treatments. I really liked the work of the staff working in the pool.Negatives
If you didn’t like the food, you should either send the cook to a cook course or hire a new one. Even ordinary dishes were prepared from ordinary ingredients that were not tasty. Very few staff speak English, and they are not very friendly towards Americans at the hotel. Train your employees to be friendly and attentive to patients.Positives
Very good location, excellent treatment, everything was on time, without delay. Ability to travel extensively on weekends and weekday afternoons. Decent food. Sufficient choice for every taste. I liked everything very much.Negatives
The only thing that left an unpleasant aftertaste was the quality of the towels in the pool, all washed out and of a strange color. For a hotel of this level, I think this is unacceptable. And of course it is necessary to update the robes and towels in the rooms. Everything else is great.Positives
I liked everything very much, beautiful interiors, spacious room, cleanliness, the staff is extremely polite and professional, the cuisine is beyond praise Individual approach to treatment, the staff tried to find a convenient time for the procedures Delighted with the city of Marianske Lazne and the surrounding areaNegatives
there is no air conditioning, and on stuffy nights you cannot close the window early in the morning around 5-6 am we were woken up by trucks with garbage and unloading food right under the windowPositives
Liked everything. Treatment, attitude of the staff, the hotel itself. I'll try to come again.Negatives
No.Positives
An excellent doctor Ruzhena Vankova and a wonderful nurse Tanya Piklova and a wonderful masseuse Pavlina Novakova. The spa treatment is generally good.Negatives
Careless cleaning of the rooms (during three weeks of stay, the room was almost never vacuumed, old dust covered the carpets under the bed and sofa, sinks and toilets were not washed, long periods of changing bed linen, woodlice in the bathroom.). Half-dead flies that are not cleaned for a long time even in the Dining Room, not to mention the living quarters. The elevators did not work well; on the third floor one of the elevators did not open.Answer from Grand Hotel Pacifik
Уважаемые гости, Спасибо за Вашу рецензию. Уборка номера проводится каждый день во всех описанных Вами пунктах. Единственное что необходимо, это то, чтобы комната для горничной была доступная. У Вас не было таблички «не беспокоить» на двери, но комнату, когда Вы в ней находились, Вы всегда закрывали на замок, и поэтому горничная во время Вашего пребывания имела плохой доступ к номеру. Когда она стучала, Вы не реагировали. С одним лифтом у нас имеются некоторые проблемы, которые мы сейчас исправляем. Мы ждем новое программное обеспечение. С мухами проблема была не только у нас. Мы безпрерывно их ликвидировали и убирали, но они появлялись снова. Сейчас ситуация с мухами, которая была по целой Чехии, исчезла. Менеджмент отеля
Positives
Acceptable price-quality ratioNegatives
They didn’t feed me 10 minutes after the restaurant closed and didn’t offer anything in return They gave me fewer treatments from the pre-paid package The pool didn’t work for one day The usual story with a massage - not a massage, but stroking The diet is meager: almost only chicken is the only meatAnswer from Grand Hotel Pacifik
Уважаемая Lidia Budarina, Спасибо за вашу рецензию. С удовольствием ответим Вам на Ваши пожелания. Если гость наперед даст знать, что не успеет на ужин (Вы пришли уже после закрытия, раут уже убран), можно получить холодный ужин или сух пай. Это надо решать наперед. Ваш доктор помнит Вас. Вы сами обратили внимание на ваши проблемы со здоровьем и отказались от многих предложенных Вам процедур. Главврач Вам приписала базовые процедуры и попросила, чтобы Вы пришли на контроль, чтобы знать как на Вас действуют процедуры, как Вы себя чувствует, чтобы потом дополнить Вам расписание, смотря на Ваше состояние здоровья. На контроль Вы, к сожалению, не пришли. Бассейн не работал один день с причин санитарной чистки (обработки), которую мы должны сделать по закону. В санитарный день гостям предложен бесплатный вход в какой-либо другой бассейн в один из отелей нашей компании. Достаточно на рецепции сказать, что хотите поплавать и мы позвоним и спросим если есть свободные места (обращаю внимание на то, что именно в день проведение санитарных работ). Что касается массажа, на месте мы не получили ни одной жалости. Это одна из лучших массажисток нашего отеля. Если гость обеспокоен своим массажистом, надо прежде всего это решать на месте, а мы с удовольствием по желанию гостя поменяем массажиста. Это делается без проблем. На ужин у нас есть всегда выбор из 5 блюд (белое мясо, вегетарианское, свинное, говяжое и рыба). На обед с января месяца предлагается шведский стол с выбором из 3 блюд и одно из них вегетарианское. Не каждый день курица, всегда есть рыба и какой-то вид мяса. С уважением, Ostap Makarchuk, Менеджмент отеля
Positives
Excellent treatment, beautiful nature, the opportunity to get acquainted with the culture of other countries (Germany, Hungary, Slovakia, France, Italy, etc.)Positives
Many thanks to the head physician Mrs. Ruzhena, cat. attentive, friendly, competent, as well as all the excellent medical staff. The room is clean and comfortable, the maids are friendly. We were very pleased with our stay at the Grand Pacific Hotel. We'll try to come next year. Thank you.Negatives
The only one who darkened our stay at the hotel was the bartender Tomas, who treated Russian speakers with great disdain and even rudeness, and behaved in a humiliatingly ingratiating manner in front of the Germans. We tried to ask what caused it, but received no answer. If it’s a political question, then he didn’t even know what country we were from. So this is not even some kind of civil position. In any case, it was uncivilized. We hope someone can explain to him the unworthiness of such behavior. The other 2 guys in the same bar gave good service.Answer from Grand Hotel Pacifik
Уважаемый Леонид Крючков, Спасибо за вашу рецензию. С работником лобби бара будет проведена воспитательная беседа. С уважением, Ostap Makarchuk, Менеджмент отеля
Positives
An extraordinary, memorable resort with excellent European quality of treatment and accommodation. Many thanks to everyone who organizes all the necessary events. Personal thanks to the doctor - Ruzhena Vankova. I hope to come again.Positives
Convenient to accept procedures. Close, convenient, compact. Very polite staff. Almost everyone at the reception speaks Russian. I would like to thank Ostap. Very polite and competent worker. He always helped us and answered all our questions.Negatives
They wanted to place us in a room that did not at all correspond to the suite category. I had to sort things out. Replaced with the appropriate one. It was unpleasant. The hotel is filled with elderly Germans who do not shower when visiting the pool. I had to avoid going to the pool often. The room was not always vacuumed well. There is no normal soap. It would be possible to provide tea and coffee bags in the suite.Positives
Great hotel, great treatment, super pool, great water, great park, I recommend taking breakfast and dinner, the food is quite enough, I will definitely come againPositives
Wonderful and helpful staff. Very good location 5 minutes from the springs. Good medical base. The presence of saunas and a swimming pool makes staying in this sanatorium even more attractive.Negatives
I didn't really like the change with lunch. Previously, the second course was made to order. Therefore, lunch was more varied. The medical staff working in the sauna is not very friendly. Sometimes the attitude is as if we came to their personal sauna without an invitation.Positives
I liked the work of the staff (the quality and friendliness of the procedures). Everything is according to the schedule, which is compiled taking into account personal wishes.Negatives
The big minus is the quality of preparation and the monotony of the dishes. When I read about this in reviews, I didn’t believe it, I thought that people were being picky. But in reality it turned out to be even worse. Every day it’s the same thing, and it’s not tasty! In addition, lunch and dinner do not include drinks (only cold water!).Positives
This is our second year coming to this hotel. Very friendly attitude of all the staff.Negatives
There was no written confirmation about the return transfer at the receptionPositives
My parents stayed in the sanatorium from March 28 to April 12! They liked everything. To be honest, after reading the reviews we expected problems with food, but the parents were delighted! From breakfasts, lunches and dinners!!!! The choice was so varied, the dishes were delicious, that two weeks was not enough to enjoy everything :-) They really liked the friendly service, especially noting one young employee who very scrupulously answered all questions and helped with the choice of excursions. Kohuntengent sanatorium: mostly Germans, Ukrainians and Russians, as it turned out from all over the country: Kamchatka, Irkutsk, Khabarovsk, Moscow. Everyone is friendly and sociable. As expected, parents were given 48 procedures for each, minute by minute. Among them: massage, mineral baths, gas injections, mud, paraffin therapy, drinking course. The location of the hotel is beyond praise. Water is nearby, walking streets filled with vegetation, restaurants of all kinds are also nearby. Open-air museum. Service related to transfers - minute by minute. Overall, we are delighted! I don’t regret at all that my parents celebrated my mother’s 60th birthday in Mariinsky Lazne. It was a good gift.Negatives
I can’t speak at all about the cons. Even taking into account the fact that everything didn’t cost three kopecks, we were happy with everything.Positives
The holiday was wonderful. The attitude and professionalism of the staff is at a high level. Thanks everyone!Positives
A sanatorium with an excellent location, a leisurely 5-minute walk to the source. The treatment is excellent, there are quite a lot of different procedures. The staff who perform the procedures are very responsive and friendly. The doctor is beyond praise. The rooms are quite spacious and comfortable. In the restaurant, the waitresses are always ready to help, the menu is quite varied, with the exception of breakfast, there are dishes for every taste, including dietary ones. I will definitely come back here and recommend it to others.Negatives
There are no downsides.Positives
Everything that is written on the site is fulfilled in full.Positives
The impressions are very good. I have been visiting Marianske Lazne for many years. I like everything there. The Pacific hotel is located in a very convenient location, very clean, cozy, good quality of service. Thank you to everyone.Positives
I’ve been coming to Marianske Lazne for 7 years now and all these years I’ve booked directly with the sanatoriums - N. and C. Lazne for 4 years, Pacific and Imperial for 1 year each. And this year I booked the Grand Hotel PACIFIK through Sanatoriums.com and was very pleased, I simply filled out the form and immediately received confirmation - no phone calls or expenses. I recommended this travel agency to everyone in the resort. I’ll start with my arrival, the doctor was very attentive, friendly and prescribed all the necessary procedures. The medical staff working on the procedures deserves nothing but praise. Also, the location of the sanatorium is very convenient - close to the colonnade. The room was comfortable, clean and the maids worked well. The only request for the restaurant is to offer more vegetables and herbs for breakfast. If I decide to come next year, then only PACIFIC and Sanatoriums.com. Thank you!Positives
I had a good time in terms of relaxation and the procedures received. After 2 weeks you feel a surge of strength.Negatives
There are no toilets in the colonnade area, there is only one and it is quite expensive (0.5 euros - one visit). Visitors came specifically to drink water and, accordingly, the water needs to be constantly released.Positives
Excellent staff, both medical and service. Excellent location of the resort. High-quality and varied food.Positives
close to the water gallery; nice spacious rooms; there is a good children's corner next to the canteen; normal environment for a wheelchair user.Negatives
formal housekeeping; feeding - bad; The pool is just for swimming.Answer from Grand Hotel Pacifik
Спасибо за вашу рецензию и хорошие слова о нашим отеле. Что относится к еде, если у Вас есть какие-то желания, мы поможем Вам составить специальное меню. Отель — это историческое здание, поэтому такие размеры бассейна. (14м). Менеджмент отеля
Negatives
We have been coming to the sanatorium for several years, and this time we were unpleasantly surprised by the behavior of the new spa administrator named Iva, who makes boorish remarks about patients.Answer from Grand Hotel Pacifik
Спасибо за Вашу рецензию. Администратора Спа рецепции Иву мы потренируем в общении с клиентом. Менеджмент отеля
Positives
Everything in this sanatorium (SPA HOTEL) is beyond praise: the rooms, the work of the staff, the food, and the treatment. But, most importantly, an incredibly friendly and even tender, caring attitude towards the residents. In a word, absolutely everything was truly magnificent. I would especially like to note both the hotel management and administrative team. Super, super, super!!!!!!!!!!!!!!Positives
Very friendly and professional staff. Attentive doctor. Good foodNegatives
Good food, but monotonous, especially for those who eat a lot of vegetables and fruits.Positives
The location is great - near a spring and a park. I have a single seater. Overlooking the courtyard, onto another building, but it’s quiet, there’s a cozy pool, you can swim all day long, it works so conveniently, the baths have real mineral water, unlike, for example, the Belvedere, where they pour plain hot water, as vacationers told me. The doctor prescribed everything I needed. The water is wonderful, I feel better after 18 days. Cheaper than in Novi Lazne, with the same treatment.Negatives
Some were unhappy with the food, I would remove the cream mousses, this is a medical institution. I had enough; I just avoided sweets and baked goods. Pork every day, turkey would be healthier. A kettle is needed in the room; I personally find it expensive to buy tea in cash every day.Answer from Grand Hotel Pacifik
Спасибо за Ваш позитивный отзыв. С радостью хотим Вам сообщить, что от декабря 2017 электрочайники есть в каждом номере отеля. Десерты — это часть нашего предложения, и только Вам решать употреблять их или нет. На каждый буфет у Вас есть на выбор говядина, свинина, белое мясо и 1 вегетаринское блюдо. Если вы недовольны предложением ресторана, у Вас диета или какое-то другое желание,- скажите менеджеру ресторана. Мы стараемся максимально удовлетворить наших гостей.