references
Елена Афанасьева
12.04.2019
Positives
I am very pleased with my stay at the resort. Thank you, E.E.
Анна Ветошкина
31.03.2019
Positives
Everything is wonderful, treatment and nutrition.Negatives
It's very boring in the evening, there is no leisure. You can watch TV and read a book at home. Huge minus!!Answer from Spa Hotel Splendid Grand
Добрый день, уважаемая Анна Ветошкина! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы провести беседу с нашим персоналом и сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Irina Gorelkin
15.03.2019
Positives
I really like being here, I would like the quality of food to improve, other than that everything is good
Emmilia Alehno
10.03.2019
Positives
Everything is wonderful. The service staff is simply excellent, tactful, conscientious, and respectful. Everywhere is clean and simply in maritime order. Very tasty in the restaurant and fresh and homemade dishes every day. The procedures are like clockwork, everything is so well planned... room cleaning is at the highest level. The pools and sauna are also just super! And another very important fact: Silence... indoors, in the park... this is so important for a city dweller - just lie down in warm mineral water and let everything go, work, the bustle of the city... just relax, gain strength... elevators , like a watch, it works without delay. All staff speaks 4 languages. Information signs are the same... I really liked it... we will vacation on Kupelny Island every year.... Thanks to everyone!Negatives
There is no negativity. There is gratitude to everyone.
Nikolay Timoshenko
04.03.2019
Positives
Excellent medical base. We went to Marianske Lazne for many years and really liked the resorts, but you can’t compare the quality of treatment, it’s much better here. I’d like to express my gratitude to Veronica for her attentiveness and help in all issues that arise.Negatives
We have already come to the Piaštany resorts 3 times, to the Balnea Ralas sanatorium and have had one complaint all three times, poor cleaning of the rooms and other premises (cobwebs, dust, garbage). A very modest menu, by the end of 2 weeks you no longer want to go to the restaurant. There are no signs in Russian in the restaurant.Answer from Spa Hotel Splendid Grand
Уважаемый господин Тимошенко, разрешите нам поблагодарить Вас за Ваше посещение Словацкого лечебного курорта Пиештяны. Ваши мнения и критика очень важны для нас, потому что только таким образом могут улучшатся наши услуги. Нам очень жаль, что Вы остались недовольны с нашими услугами в уборке номера. Я тщательно проверила Вашу жалобу, проконтролировала книгу горничных, и проинформировала их и фирму по уборке, об их недостатках в этом направлении. Я ввела новые внутренние правила для сотрудников по уборке и ответственным лицам понизила финансовое оценение. Надеемся, что при следующем посещении курорта Пиештяны, Вы останетесь довольным. Рады Вас снова поприветствуем на курорте Пиештяны и надеемся, что оцените продвижение в нами предлагаемых услугах. С уважением, Даша Дзурова Начальник гостиничного размещения Health Spa resort Esplanade**** Spa Hotel Grand Splendid***
NATALIIA LIAUTER
28.02.2019
Positives
Very responsive manager Veronica. Helped with all questions that arose. Good holiday organization. Thank you.
Андрей Носырев
09.01.2019
Positives
Friendly staff. The time of visit for treatment indicated in the resort card is strictly observed. Great location!Negatives
The quality of classical and reflex massage greatly depends on the staff.
Dina Gorbenko
06.01.2019
Negatives
The rooms are poorly cleaned. Dusty. Toilets are not treated with special products designed to remove bacteria and, accordingly, odor. And so every year.
NATALIA SUKHOVA
04.01.2019
Positives
This is my 5th time visiting the Piestany resort. I would like to say a big thank you to the Sanatoriums.com team for the excellent organization of my vacation and treatment. All at the highest level. Many thanks to your representative Veronica for her attention, care and resolution of all organizational issues. She is friendly and ready to help at any time of the day. Treatment at the sanatorium is organized at the highest level. The entire staff, starting with the reception desk, and then the attending physician (I had Mikulska Nadezhda) and honey. The staff during the procedures are friendly and attentive. The rooms are cozy and clean. Cleaning is carried out every day, including weekends. Snow-white bed linen was changed regularly, and 3 towels were changed daily. Beds with excellent mattresses and the softest weightless blankets and pillows. Since I was checked into the Esplanade sanatorium instead of the Grand sanatorium, I rate the quality of the accommodation as excellent, although the Grand is almost as good in accommodation as the Esplanade (smaller room and TV). The food is excellent, because... in the Esplanade there is a full buffet, and in the Grande the food is more modest, which corresponds to 3*. Many thanks to the site for selecting such a magnificent resort and sanatoriums. I want to come back again in a year, as treatment and relaxation in a calm and friendly atmosphere brings results.
Tatiana Kirichenko
24.12.2018
Positives
I was very lucky, the Grand was under repairs and they replaced me with the Esplanade; in December there were young holidaymakers, so there were no expectations for procedures or seeing a doctor. I rate my stay at the sanatorium (in all respects) as excellent 👏👏👏Negatives
I didn’t see any cons
Владимир Зубков
16.12.2018
Negatives
The Grand Hotel does not have a sauna in the pool
NIKOLAY ARALKIN
09.12.2018
Positives
Due to the end of the season, I was offered accommodation in the Esplanade for the same price. It's nice. Good treatment as always. The food is up to par. Pleasant atmosphere at the reception and in the hotel lobby. I'll come next year! Especially if there is also a discount...(I'm a pensioner).Negatives
Unfortunately, I only found out about the change of hotel from the Grand to the Esplanade when I arrived in the Grand... You could have notified me by email... Sometimes you came across clean, but old (worn out) sheets... The first week it was not very warm swimming pool (Water World)... But overall I'm happy...
Oleksandr Buravchenko
05.12.2018
Positives
I would like to leave a positive review about the work of sanatoriums.com We spent 8 days at the Grand SPLENDID hotel. The treatment facilities are amazing. Excellent logistics. All procedures were scheduled perfectly in time. Accommodation at the hotel was normal. Not a super renovation, but everything was reasonably sufficient. The food is sufficient. The staff is attentive and caring. The holiday was a success, thank you!
Валерий Разувай
07.11.2018
Positives
Our stay exceeded all our expectations. Treatment at the highest level, just what we needed. The entire staff starting from the nurse, receptionist. Cleaners, junior medical staff and ending with the attending physician work on the sick. Which is very very cool. We are delighted. We're going again in April. Sincerely, Lyudmila, Valery.
Тамара Воскобойникова
01.10.2018
Positives
A very strong medical base, attentive and qualified doctors and nurses, good and attentive support from representatives of sanatoriums.com, cozy and clean rooms, a large beautiful park. Opportunity to go on excursions to Vienna, Bratislava, Budapest. The reception staff easily understand Russian and are always very polite and friendly.Negatives
There is no tea for dinner and lunch, and there is no kettle in the room.
галина соколова
23.09.2018
Positives
nice room, excellent beds. mattresses, magnificent park, clean air.. The treatment is very good, except for massage. The male masseurs do their job well, but the two girls are very bad. They themselves are thin, thin fingers, no strength in their hands. Well, which ones they are masseuses. And each session costs 22 euros, by the way.Negatives
The food is very tasteless. You have to try very hard to cook good food so disgustingly! Holidaymakers from America even “raised a riot on the ship.” But there’s no point!! Even in Soviet canteens they managed to cook something more edible from something.Answer from Spa Hotel Splendid Grand
Уважаемая Галина Соколова. Спасибо за Ваш отзыв. Питание предоставленное нашей гостиницей является здоровым,оптимально сбалансированным и приготовленное по назначенным рецептурам. Каждый клиент имеет возможность, во время своего пребывания, посетить ассистента питания и договориться на изменениях в своём меню. Thank you for your cooperation, Best regards Michaela Uhrínová
ELENA KHARLAMPIEVA
10.09.2018
Positives
Very nice, friendly people, a lot of procedures, a cozy large room, the island itself is amazing. We left at 11-30, but they offered us lunch, it was amazing, I’ve never seen anything like this.Negatives
Some massage therapists are no good, my husband only had a normal massage once, but I was lucky, I had a massage therapist Irena, golden hands, God bless her
Victor Izbitskiy
08.09.2018
Positives
Many thanks to the Sanatoriums.com team. Full support from the beginning of the booking, taking care of confirming the booking, taking care of the meeting and arrival (our transfer was controlled by Ninel Pryshenko Transfer manager). The doctor (doctor) of the Grand Drlickova Viera sanatorium listened carefully, looked at all the x-rays, carefully read the conclusions of the attending physicians, the results of previous examinations, conducted an examination, checked joint mobility, measured pressure and more, spending a total of more than one hour on the examination. She competently suggested and prescribed the procedures we needed. All procedures began at 07.00 am and ended before 12.00. The afternoon was free for excursions and/or swimming in the outdoor pool on the territory of the resort. Massage master David Stredansky, it’s rare that someone can do the right massage like that. There are very responsive young people working at the registration desk; I remember Dushek speaks Russian; they are ready to help on all issues, including renting a car. They helped rent a car Martin Majesky - AutoCity<veduci@autocity.sk> three times cheaper than it would be at the airport in Vienna. A wonderful, wonderful place for relaxation and treatment. Air, greenery, nature, river, park. Walking, procedures, nutrition, drinking course definitely give results, minus 4 kg per week. We plan to come again and again, we have met many people who are coming for treatment for the 8th and even 13th time, and specifically to the Grand sanatorium. Large and bright rooms, each room has a bath and tub! Breakfast from 33 items, dinner a la carte to suit your taste.Negatives
There is no negativity. I read negative reviews from other customers. They probably haven’t been to sanatoriums in the territory of the former USSR, Crimea, for example, where at check-in in a 5* hotel, you are greeted by a large woman in a white robe (they wore these in factory canteens) and upon arrival asks: “Should you be given toilet paper or will you Did you come with yours?"
Aleksandra Chechik
18.08.2018
Positives
- organization of the treatment process - quality of service in the treatment process - kind staff, medical and in the restaurant - excellent, well-groomed, huge area - quantity and variety of water treatments and swimming pools Thank you!Negatives
- food (not bad, but can be improved): no yogurt, no tea/coffee, no compote at lunch and dinner - lack of information about alternatives to airport/hotel transfer (we found a tour company for 88 euros from hotel to airport, this is a little cheaper than proposed transfer, there may be other options)
LEONID ADAMOV
05.08.2018
Positives
On the eve of the day of departure, I tried to get a packed ration (Vienna restaurant), since departure to Vienna airport was scheduled for 6-00 in the morning. The restaurant staff spoke to me rudely, did not help me, and as a result, I only received the dish I ordered for dinner. This incident completely spoiled the impression of the generally good sanatorium and cast doubt on the repeated ordering of complex treatment and accommodation in the “Grand” sanatorium. I hope that such unfortunate incidents will not happen again. Best regards, Leonid Adamov.
yekaterina shorinova
30.07.2018
Positives
The treatment is good and necessary. helped a lot. quiet peaceful place to recoverNegatives
the hotel does not deserve 3 stars. The salads in the dining room are not fresh. Everywhere they extort - heating - extra money so that the staff starts moving and doing their job. Sorry, I was hoping I was going to Europe!!! And I ended up in Rashka in the 90s
Lidia Rodova
23.07.2018
Positives
The staff of the hotels and the medical center are always polite, attentive, trying to satisfy the client’s requests. The territory is well-groomed, pleasing to the eye, the food is normal, no frills, but there is no weight gain. The treatment is excellent!Negatives
I was unpleasantly surprised by the innovation of paid visits to a doctor in case of complications arising during treatment. Unreasonable visits (like: it’s too much to ask) should certainly be paid for by the client, but in the case of allergic reactions or specific complaints, there should be a possibility of contact with the doctor. This can be considered a control inspection. It would be beneficial for everyone.Answer from Spa Hotel Splendid Grand
Благодарим клиентке за отзыв и оценку наших услуг и комментарий. Нам жалко, что мы не смогли оправдать ее ожидания. Необоснованные посещения врача является платным в соответствии с прайс-листом действующим в 2018 г. Гость может попросить свою страховую компанию, что бы ему деньги за такое посещение врача вернула.
Elena Braito
20.07.2018
Positives
The hotel staff is pleasant and competent. Our intermediary, Veronika, was very dedicated and friendly. A lot of medical care, quality. The nursing staff is also pleasant and competent. The hotel has a good location, the environment very nice. Good value for money, do not expect a 5 star restaurant, it's a good canteen to a medical establishment. We will come back with pleasure. The hotel staff is pleasant and competent. Our intermediary, Veronika, was very dedicated and friendly. Lots of quality care. The nursing staff are also pleasant and competent. The hotel is well located, the environment very pleasant. Good value for money, don't expect a 5 star restaurant, it's a good canteen for a medical establishment. We will come back with pleasure.Negatives
For western Europeans, the lack of smiles and the austerity of the building are a bit startling at first, but we get used to it quickly. Towards the end, noisy neighbors, we realized that the soundproofing of the rooms is not very good. For a service of two beers in room, we were told over the phone that we would have an extra charge of € 6 !!! to pay for the room service. The toilets are very small.Answer from Spa Hotel Splendid Grand
Благодарим клиентке за отзыв и оценку наших услуг, особенно мы благодарны за положительные высказывания. Будем ради если вы к нам приедете опять.
Valentina Kuksova
03.07.2018
Positives
Wonderful location, magnificent nature, excellent treatment.Negatives
An additional charge of 5€ per measurement of art. pressure (for each measurement) There is no boiling water for lunch and dinner, and when asked to bring it, the answer is often that it is prohibited, but there is no kettle in the room.Answer from Spa Hotel Splendid Grand
Уважаемая Valentina Kuksova, Разрешите поблагодарить вам за посещение нашего курорта- Пьештяны, отеля Health Spa Resort Esplanade и заполнение анкетного бланка и за ваше замечания. Мы стремимся выполнять требования наших клиентов и на их основе и вместе с жалобами мы меняем выбор блюд в наших ресторанах. Во время обеда и ужина не подается кипяток, но возможно купить кафе или чай. Кипяток подается только в случае если его назначает врач. Цены напитков соответствуют ценам в нашем регионе. Цена за измерение давления соответствует действующему Прайс-листу и не является услугой включенной в пакет лечения. С уважением, Michaela Uhrínová, Resident Manager
Галина Ромашева
24.06.2018
Positives
We were at the resort for the first time. The overall impression is very positive from the place, from the procedures, and from the work of the medical staff and hotel staff. Special thanks to Veronica for her constant support and willingness to help.Negatives
Request: Before departure, I would like to receive information not only about the number of procedures, but also about what procedures are included in the proposed package, since some procedures are included in the basic procedures, and it is quite difficult to replace them (for example, various exercises that can be done without going to a specialized resort).Answer from Spa Hotel Splendid Grand
Уважаемая Галина Ромашева, B вашем пакете КОМПЛЕКСНАЯ КУРОРТНАЯ ПУТЁВКА есть лечебные процедуры: индивидуальная лечебная программа включает 24 процедуры в неделю (7 суток). Врач назначает 20 процедур на основании состояния здоровья клиента и рекомендует какой-либо вид активной реабилитации или фитнесс тренировки с тренером (4 посещения в неделю). Любые изменения в процедурах нужно проконсультироваться с врачом. Врачи назначают в случае комплексных курортных путевок ежедневно некоторые из процедур: местные грязевые обертывания, грязевой бассейн, индивидуальные термальные минеральные ванны, индивидуальные жемчужные ванны, индивидуальные углекислые термальные ванны, вытяжки в воде, пелоидокинезиотерапия, гидротерапия, аппликации Парафанго. B форме индивидуальной и групповой реабилитации: - массажи – всего вплоть до 5 массажей в неделю, реабилитационные водные процедуры, тракция, лечебная физкультура в группах, индивидуальные занятия лечебной физкультурой, эрготерапия, прочие процедуры: электротерапия, ультразвуковая терапия, Фототерапия, гидротерапия, парафиновые аппликации, cухие углекислые ванны, газовые инъекции, разовая волна, ингаляции, фитнес. С уважением,
Изабела Арутюнова
18.06.2018
Positives
1. Good medical base. 2. Operational logistics. 3. Favorable language and information environment in several languages. 4. Both service and medical personnel are at a fairly high level.Negatives
1. The food is monotonous and very far from dietary. And the absence of drinks on the lunch and dinner menu, clearly designed to force patients to incur additional costs, I think is simply cynical. Coolers with hot and cold water in the residential area have long been a mandatory condition for hotels of the European level. 2. There is a very commercial approach to the formation of programs - the more procedures, the cheaper the program, but there is a lot of bureaucracy in the selection of procedures within the program.
Raisa Shtofmakher
17.06.2018
Positives
I would like to thank Dr. Kozych Susanna for her attentive attitude and medical examination at the B.Grand Hotel. Many thanks to the medical staff and physical therapy. Nurse Katerina. Thanks to the nurses who provided services - Spinal traction in water, Baths - Therapy, Mud treatment nurses. I would like to Thank the Super Professional Massage Therapist Lucas office -20! Women massage therapists should be more attentive and learn from the massage therapist Lucas. Good luck to you Lucas!Negatives
The Director or Manager should pay attention to the correct schedule of the Resort Card! Often you have to redo what the doctor prescribed! ask for more time and have lunch! and run to the procedures! The transfer must be from the hotel - where the Driver's Name is indicated - and upon delivery receive - resit. Pay attention to the restaurant service - somehow make it more cultural! We kindly request! - We kindly request ____ put a TANK with tea (like _last time). Regarding the Dry Rations, the Mananger must manage and issue dry rations according to the hour of preparation because it is summer! and everyone should have the same packed lunch! I am only writing about myself, where on June 1, at 7:30 pm, in a plate covered with foil, there was boiled morning white sausage, already half-eaten, in the morning! Wet tomatoes spilled onto the bread! Not everyone had such rations!!! -I want to ASK the Manager. They didn’t even give me a bottle of plain water!!!! - the answer was no water! Please uv. Menanger Please note Be under control when distributing dry rations! where the date and time should be indicated and a small bottle for the road Thank you! It's Summer and a warning to poisoning! Please accept our comment. With respect to you Raisa Sh. room 318 All moisture and good work. Thank youAnswer from Spa Hotel Splendid Grand
Благодарим клиентке за отзыв и оценку наших услуг и комментарий. Нам жалко, что мы не смогли оправдать ее ожидания. В нашей гостиницы Spa Hotel Grand Splendid***получают клиента бесплатно питевую воду после каждой еды. На завтрак еще кроме того получают бесплатно и сок. Остальные напитки и минеральную воду можно заказать у официанта или в кафе за отдельную плату.
Ольга Чигарева
06.06.2018
Positives
Everything is good, we can say excellentNegatives
Safety precautions were not followed. It was not a pleasant situation when my husband slipped after exercise therapy and we were taken to the local hospital. Having paid for a taxi and arriving at the hospital to take a picture, we were asked to stand in the general queue, which sits for several hours. After spending about 40 minutes, we left Poorly secured plastic stairs in the baths. Not attentive male staff in the baths. And it’s not clear why the doctor sent us without calling the local doctor. We just had to put a stamp. Why use a taxi? And an expensive transfer.
Людмила Плотникова
01.05.2018
Positives
Wonderful staff, very good treatment. There is an opportunity to purchase additional medical procedures. Vacation of procedures without queues, everything is on time. Beautiful nature!Negatives
No
Татьяна Векшина
30.04.2018