references
Roman Chistov
27.10.2021
Positives
EVERYTHING GREATNegatives
Bed too soft for orthopedic patients
Andzelika Partanen
16.10.2021
Positives
Very good treatment. Food too. There was always something to choose from. The beds are new and very comfortable. The staff is friendly and attentiveNegatives
Too tasty sweet!
Alexander Gulkarov
21.09.2021
Positives
A clear schedule of procedures. Qualified personnel.Negatives
In the era of COVID, it is advisable to collect samples on site from clients and arrange for delivery of samples to the laboratory. The food range needs to be varied.
Rainer Schmidt
03.08.2020
Positives
We were rebooked in Esplanade because of Corona. We really liked the hotel. Food was very varied and very plentiful. We also liked that vegetarian and vegan dishes were also on offer. The treatments and medical care exceeded our expectations. The entire staff is very friendly and competent.
Mikhail Lavrentyev
15.03.2020
Positives
Everything was perfectly organized, including transfer, accommodation, treatment and food. We are very grateful to our doctor Natalya Kovchar, to whom we have been assigned for the second year in a row. The food was very good. Thanks to the cooks and waiters, I especially want to mention Miriam (Vienna) for her sincere attitude towards people. Mobility problems did not allow us to take advantage of the excursions this year, but the representative of sanatoriums.com Veronica Kluchowska was always in touch and immediately answered all questions in good faith, and also organized an excellent transfer for us. We had problems with the Internet in our room for a couple of days, but after contacting Guest Relationship, everything immediately improved. The very organized and responsible manager of this service personally checked everything and also helped us quickly solve other organizational problems. We encourage everyone with any problems to contact Guest Relationship rather than Reception.
Олег Бобров
12.03.2020
Positives
Comfortable, convenient. Nice staff. We were very pleased with the pools, especially the ones outside.Negatives
There is no negativity. The only thing is that we came for a small number of days.Answer from Spa Hotel Splendid Grand
Уважаемый господин Олег Бобров, cпасибо за посещение нашей гостинице и время, которые вы пожертвовали для оценки наших услуг. С нетерпением ждем вашего следующего посещения нашей гостинице Splendid Ensana Health Spa Hotel. Желаем вам крепкого здоровья, с уважением Менеджер отеля.
Michail Napadensky
08.03.2020
Positives
The food was excellent. There was variety on the table every day!Answer from Spa Hotel Splendid Grand
Уважаемый господин Michail Napadensky, cпасибо, что вы решили провести время в нашем спа-отеле Splendid Ensana Health Spa Hotel. Оцениваем, что вы потратили время для оценки наших услуг. C нетерпением ждем вашего следующего посещения нашего курорта. С уважением, менеджер отеля...
Konstantin Iankevich
01.03.2020
Positives
Overall a favorable environment for relaxation and treatmentNegatives
When checking out, I waited almost 30 minutes to pay. The massage was very bad, especially for my wife. Once only the first massage was normal. There is no separate dietary menu for people with diabetes. The smell is unpleasant in the closets in the room. The rooms are not cleaned well enough. Under the bed there was trash and a cigarette from previous guests lying there all the time.Answer from Spa Hotel Splendid Grand
Уважаемый господин Konstantin Iankevich,cпасибо за посещение нашей гостинице и время, которые вы пожертвовали для оценки наших услуг. Нам жалко, что побывание в нашей гостиницы не оправдали ваше ожидания. Приносим искренние извинения за возникнутые неудобства. С нетерпением ждем вашего следующего посещения нашего курорта. С уважением Менеджер отеля.
Larisa Bankovskaya
04.02.2020
Positives
Thank you ! I liked everything very much, I’m going to come to you again, Please send me a price list in English or German, Thank you in advance, Bankovskaya LarisaAnswer from Spa Hotel Splendid Grand
Уважаемый господин/госпожаLarisa Bankovskaya, cпасибо за посещение нашей гостинице и время, которые вы пожертвовали для оценки наших услуг. С нетерпением ждем вашего следующего посещения нашей гостинице Splendid Ensana Health Spa Hotel. Желаем вам крепкого здоровья, с уважением Менеджер отеля.
Valeri Kisterev
30.01.2020
Positives
Hello. Everything was wonderful!!! Thank you! Great job!!!Answer from Spa Hotel Splendid Grand
Уважаемый господин Valeri Kisterev, cпасибо за посещение нашей гостинице и время, которые вы пожертвовали для оценки наших услуг. С нетерпением ждем вашего следующего посещения нашей гостинице Splendid Ensana Health Spa Hotel. Желаем вам крепкого здоровья, с уважением Менеджер отеля.
Ирина Гуральская
28.01.2020
Positives
Many thanks to our representative and guide Veronica Kluchovskaya for her kindness, attention and accuracy.
Татьяна Богатырева
27.01.2020
Positives
Everything is wonderful !!!Negatives
Unfortunately, it was not possible to book a room for May, because... The reservation department was closed on Sunday.
Вера Макеева
12.01.2020
Positives
Treatment is organized at a truly high organizational levelNegatives
Room service, in my opinion, is not well organized. The bed linen is torn. They changed the linen upon persistent request after a week of staying at the hotel. The robe was not changed for 2 weeks. Trying to change towels every day has no logical basis, because... Every day the client takes water treatments and practically does not use them (towels) in the room. Meals made to order generally do not raise any questions, but the portions (second course) are very large.
Dina Gorbenko
04.01.2020
Positives
As always, wonderful treatment, friendly staff. Normal, varied diet. This year the restaurant added good coffee for breakfast.Negatives
As always, terrible cleaning. We checked into a room where you could paint pictures on the furniture. The plumbing is antediluvian, the toilets smell bad. Cleaners wearing rubber gloves first clean the toilet and bathroom, and then use the same gloves to change your after-cleaning. Well, in general, a DISASTER with cleaning.
Olga Sokolova
17.12.2019
Positives
Clean air, walks in the park.Negatives
Service and quality at all food outlets are at a very low level.
NIKOLAY ARALKIN
08.12.2019
Positives
I have been going to Piestany for a long time, since 1989. I have been to all hotels, the level is always good. Food, treatment - everything meets the standards. Grand is also good.Negatives
The massage level is average... The paraffin is sometimes not very hot... The mud is sometimes too hot... The fitness included in the package is practically not visited by anyone... It would be nice to have a mud-mineral pool, like in Irma...
Александра Никитина
03.12.2019
Positives
My advantages: QUALITY OF TREATMENT, where the qualifications of the staff come first; I determined my rating of the staff's work: * reflexive neck massage. Masseurs - Lubosh and Elena; * all procedures were carried out conscientiously and efficiently: classic massage (Yarmila); group physical education (4 trainers); thermal mineral pool; mud pack; parafango; biolamp; laser; mechanotherapy. EVERYONE - EVERYONE - EVERYONE - my big THANK YOU! QUALITY OF ACCOMMODATION: the room for accommodation is equipped with everything necessary; The maid always cleaned and changed linen. THANK YOU! FOOD QUALITY: I thank all the employees of the VIENNA restaurant for the high-quality, varied, very tasty, healthy food. Thanks to all the chefs who cooked delicious food for us. And a special thank you for your attention, caring and kind attitude to the restaurant waiters: Miriam and Maria. STAFF WORK: all the staff of the Balnea Splendid Grand Sanatorium are attentive, respectful, caring. Separately, I would like to note the citizens of SLOVAKIA living in the sanatorium, who were also attentive: with care, help, and understanding. Leaving back to Bratislava airport, I saw beautiful nature, many green coniferous trees; Kupelny Island surrounded by foothills. In general, the location of the sanatorium is in a very beautiful, good place. The sanatorium is surrounded by a large park area for walking. I REALLY LIKED EVERYTHING. I do not rule out the possibility of repeating my treatment. Once again a huge THANK YOU to everyone!Negatives
I would like to wish: whoever gave me a classic massage for an additional fee (11/23/19, Saturday, at 17.30, room No. 16) treated himself, first of all, and his work more demandingly, professionally and efficiently.
Tatiana Ermolenko
23.11.2019
Positives
I have already lived and received treatment in this Sanatorium. I am glad that the quality of treatment has remained at the same level - high! Very friendly attitude. My doctor Nadya is a doctor with a capital D, she is very attentive, she is ready to help if the procedure does not give results. Overall, I liked everything and am glad that the administration of the Kupelny Island Complex is working on services for patients.Negatives
Last year, I would have written about the quality of food. This year the food concept has been revised. Tea is freely available for lunch and dinner, which is good news; last year hot drinks were not provided free of charge for lunch and dinner. I don’t like that sanatoriums.com now includes the transfer in the price of the voucher and for 2020 the vouchers have become more expensive and significantly!
irina shireykina
19.11.2019
Positives
Convenient location. Excellent medical base. The organization of the procedures is excellent, everything is on time. A beautiful park for walking.Negatives
Tasteless food in the restaurant. Unfriendly staff at the reception. We have been contacted several times to replace the robe with a larger size. They boorishly replied that there were few such robes and there was no point in eating so much. Poor room cleaning. Until the dust was pointed out, it was not wiped off. All cleaning consisted of throwing out garbage.
Надежда Кралько
23.10.2019
Positives
We really liked the sanatorium, all the structures work clearly and harmoniously, all the procedures are of high quality. The food is excellent. At first it seemed to us that the portions were very large, then we got used to it. A beautiful park, we enjoyed walking in the evenings.Negatives
The rooms are in need of renovation, water was leaking from under the bathtub.
Елена Ковалева
21.10.2019
Positives
I would like to say a big thank you to doctor Nadya for her help in treatment, I had already arrived with a cold and if it weren’t for doctor Nadya, who promptly prescribed treatment not for the main profile, then I would have ended up in the hospital. 🙏THANK YOU
TATIANA VEKSHINA
19.10.2019
Positives
The opportunity to receive balanced treatment, including a drinking course. Excellent location for the resort.
Виталий Иванчиков
19.10.2019
Positives
The positive thing is that I plan to come again in six months.Negatives
Lack of a detailed list of procedures included in the treatment package when booking rooms. As a result, you have to buy the ones you need and ignore the useless ones. For example, a wretched, uninteresting “aquabike”.
Инесса Шапошник
18.10.2019
Positives
I am very pleased with my stay at the sanatorium. I hope the treatment helps. I am planning my visit in May.
Nina Rivna
12.10.2019
Positives
The sanatorium is located in a quiet, cozy place. Good treatment, friendly staff.Negatives
I would like more variety in food.
Victor Izbitskiy
07.08.2019
Positives
Firstly, the care of the support service of the Sanatoriums.com team, both in the person of Mrs. Svetlana Fedorovich and her colleagues, deserves the highest praise: reservation, confirmation, cancellation of reservation, provision of transfer, willingness to prompt, advise, send to the sanatorium, for example, a voucher, which I I forgot to print it. Not a single request was left unanswered. Secondly, the assessment of the work of the sanatorium staff is excellent. The sanatorium staff puts a lot of effort and effort into working, of course, in old buildings and on old equipment, not to mention the fact that they have to work with guests of a different mentality, customs and faith. While maintaining equanimity.Negatives
At the meal, at the neighboring tables, there were guests from the Middle East. Frankly, it was very unpleasant, and my wife and I tried to choose different meal times and come later. They laid out the remains of food from the plates on the tablecloth, looking rather unkempt, wearing hats (baseball caps), and the same clothes (T-shirts and sweatpants with white stripes). Every year there are more and more guests of the sanatorium in this category, it is likely that the client base will soon change.
Nina Korover
26.07.2019
Positives
Friendly, caring staff, high-quality and professional treatment.Negatives
The food is very monotonous, and the choice of buffets is minimal. Fish dishes, and I chose them mostly, were often tasteless. Quality can be improved by slightly increasing the price.
Елена Харлампиева
16.07.2019
Positives
We visited for the second time, I really liked everything, I was pleasantly surprised by tea for lunch and dinner - I’ve never seen this anywhere before, thank you very much! Special thanks to Veronica for her help with tickets! I really hope to come back again.Negatives
The cleaning of the rooms leaves much to be desired; not all massage therapists do massage well.
RAISA KHRAMTSOVA
18.06.2019
Positives
Thank you very much! Everything: treatment, doctors, nursing and service personnel, organization of treatment, recreation, cleanliness in the sanatorium, food - at a high level. We'll come again!Negatives
It was hot in the rooms, I would have liked air conditioning in the standard rooms.
Nadezhda Kuznetsova
13.05.2019