references
Svetlana Scerbacova
16.12.2021
Positives
spacibo bolchoe za lechenie i projivavanie v vachem otele.Mi ostalis vsem dovolni.
Artem Golenev
10.08.2021
Positives
Good day to all! What can I say? Yes, I liked the sanatorium itself (it should be said here, however, that it was my first time at the sanatorium, and not just on vacation). The room (147, on the second floor) was clean and comfortable, the plumbing worked properly, the windows opened and closed, thanks to double-glazed windows and solid walls, the room was quiet and the sleep was good, they came to clean it regularly - I liked everything here. The staff is also polite and positive. Many even understand Russian. I have no complaints about the food - everything was fresh and tasty. There was always a choice of dishes. Yes, indeed, before the trip I read a fair amount of negativity in the comments about the food at the hotel, but personally I was satisfied with the food (I don’t know, either the hotel management took some measures on this issue, or these comments are simply written by overly spoiled guests - I can’t imagine judge) . Tables are also cleaned promptly.Negatives
What can be said about the disadvantages?.. Well, first of all: payment via the Internet. For those who are far from this, this is somewhat problematic and inconvenient. It would be wise to consider other options here. Secondly: it should still be admitted that the water in the pool really smells of chlorine. Of course I understand; disinfection, coronavirus, etc., but after visiting the pool, even taking a shower will not save you from the smell of chlorine on your body. Of course, I would like to believe that visiting the pool was beneficial for me... Thirdly: the appointment of procedures. For some reason they are sold in packages (I found out about this before leaving Beethoven) and are not prescribed on the spot by a doctor who, in fact, certainly knows better how and how much to treat the patient. But how can I, an amateur, know in advance how many of these procedures I need? Yes, the doctor examined and listened to me carefully and obviously with knowledge of the matter. But did I have enough of these procedures? To be honest, after visiting the sanatorium, my rheumatoid arthritis (for which I came to Beethoven) didn’t really go anywhere - yes, my fingers hurt less, but the pain remained. And fourthly: massage. Anyone who has been to Thailand or Vietnam will understand me. There is no such massage in Beethoven to feel every bone. There is not even a similarity (taking into account the fact that before the massage you are also steamed for half an hour in a warm bath as a separate procedure). So listen to good advice - if you are suddenly prescribed a massage, it is better to ask to change it to another procedure that can bring you real benefits. That's probably all. Good health to everyone!Answer from Spa Hotel Beethoven
Уважаемый гость, большое спасибо за Ваше мнение. Разрешите только сказать несколько слов к дезинфекции в бассейне. В бассейне используется термальная минеральная вода прямо из източника, ее температура при поступлении из источника в бассейн 40 градусов. Микробиология воды в бассейне соответсвует самым требовательным гигиеническим нормам. По закону номер 238/2011 Сб. мы проводим периодические анализы один раз за две недели, все анализы в абсолютном порядке их можно посмотреть у директора санатория. Состав свободного хлора находится в норме и в соответствии с действующим законом: Бассейн 1 0,7 -1,0 mg/l Бассейн 2 0,5-0,8 mg/l Охладительный бассейн 0,3-0,6 mg/l Колличество хлора не может быть ниже этого лимита и концентрацию понизить не возможно. Связанный хлор в соответствии с действующим законодательством держится под лимитом 0,3 mg/l. Термалиум начало работать в конце 2018 года. Были использованы самые современные технологии. Дезинфекция производится прямо на месте при помощи технологии MIOX. С уважением, Курорт Теплице в Чехии.
Marina Korzon-Chardon
24.08.2020
Positives
My husband and I were treated for the 3rd time at the *Beethoven* sanatorium. Sufficient number of procedures. Lovely pool. The sanatorium is located in the city centerNegatives
Compared to my previous stay at the sanatorium, a lot has changed and not for the better. Even the atmosphere in the sanatorium is not friendly, the clients are only Czechs, often aggressive and angry. There was a conflict in the restaurant during dinner, our seats were taken because one couple wanted to sit at the table with another couple, we were left without a seat, we spent a long time looking for another free table, the mood was ruined. Also, regarding the pool, if earlier access to the pool was unlimited, now it is limited to 1 hour, entrance is via an electronic board, exit is the same. This is used by workers at the entrance. First they deceived me, they said that I was 1.5 minutes late getting out and now had to pay 50 CZK, then they also deceived my husband. Moreover, my husband has never been in the pool for more than 20 minutes. You can’t prove anything, they point at the computer, they don’t speak either Russian or English. On the first day of arrival, we were given a card to visit the pool in the evening, the worker at the entrance to the pool also did not explain anything and charged us 200 CZK for 30 minutes of staying in the pool. The nurses who perform the procedures are mostly friendly. One girl in office No. 2, for some unknown reason, was in a very aggressive mood, silently threw the thermal bag on her back, she threw it, not put it down, then she also silently took it off and left, it was very unpleasant, and she let all the Czechs go ahead, I was the only Russian, I I went last. It seems that I came to her house without an invitation and asked her to do something for me for free. It should be noted that during the entire 2 weeks of our stay in the sanatorium, a completely friendly nurse worked in room No. 2, this aggressive one was only on 08/21/20 for the last thermotherapy procedure. I would also like to note that we ordered a comfort room, we were given a completely different room, which has nothing to do with the comfort series. Cleaning in the room was carried out only in the bathroom and consisted of replacing towels and throwing out garbage, with the exception of 1 time when the bed was changed, and this was for 2 weeks of stay. I don’t think that we will ever return to this sanatorium, and I will not recommend it to my friends and acquaintances either in Russia or in France
Larissa Hamm
28.07.2020
Negatives
I was surprised that in the dining room during the period of restrictions due to coronavirus, strangers are seated at tiny tables for 4 people. What's the point of wearing masks in the hallways if you're sitting side by side without a mask with different people in the dining room?! I think tables should be reserved for one family/room.Answer from Spa Hotel Beethoven
Здравствуйте, в период ограничений в связи с коронавирусом, мы строго следили за соблюдением санитарных правил, в соответствии с действующим законодательством Правительсва Чехии и гигиеническими нормативами. Ограничение один человек в номере и у стола в ресторане было снято Правительством Чехии 25 мая 2020 года. С уважением Podzimkova Lucie, Курорт Теплице в Чехии
Елена Синюкова
24.02.2020
Positives
The sanatorium is wonderful, I lived in a comfort room, very cozy and spacious enough even for two. Excellent treatment, very friendly staff. I also liked the breakfast, varied and tasty. The sanatorium is trying to diversify the leisure time of vacationers; in the evenings there were quite good concerts with the participation of young people and little-known artists. I was pleasantly surprised by the provision of free passes to a symphony orchestra concert at a local cultural center. It was unforgettable. The location of the hotel is excellent, next to a huge park with swans and many beautiful buildings, this can be called the historical center of the city.Negatives
I didn’t like the food at the sanatorium a little, namely lunch and dinner. All this must be chosen from the proposed list of 5 dishes, sometimes the order must be made 3-4 days in advance and you get lost as to what you ordered when. This list of choices is not very informative, it is not very clear what is offered, sometimes even in Czech.
Oleg Gutarev
30.01.2020
Negatives
I was unhappy with being charged 200 CZK per day for parking near Beethoven. A person comes to you from another country in his car and you cover him with paid parking. It is not right.
Christa Schneider
12.01.2020
Positives
The breakfast was very good . The modern, large thermal pool is wonderful.Negatives
We had booked 3 nights at the Beethoven because of the thermal baths. Unfortunately, we could only book with half board (€294 for 2 people). You couldn't be at all satisfied with the dinner (except the salad buffet). Most of the time it was only half warm and, for example, the Pastries not baked through. If half of them are not edible, there is no reaction from the staff. Although the assigned, relatively small table was expressly only for the two of us, two other guests were seated there without asking. We also find it negative that as a hotel guest you have to pay just as much for the thermal bath as the guests from the street. The coal gases around the object were also very unpleasant. The staff at the reception didn't speak any German and didn't provide any information about meal times or WiFi.
Светлана Пугачёва
20.12.2019
Positives
Everything is fine: treatment, accommodation, food. Everything is fine.Negatives
There is no negativity.
Liubov Averyanova
07.12.2019
Positives
I have been treated 5 times already. Everything is at a high level as always. Professionalism and precision of the staff in everything. The treatment is high quality. The food is varied. The leisure time of vacationers has been thought out. Interesting excursions around the Czech Republic and Germany are offered.Negatives
The new healing pool was disappointing. With its opening, the sanatorium became uncomfortable due to the constant (from 1 pm to 9 pm) circulation of visitors from the city (not vacationers). Everyone walks around the first residential floor in street clothes and shoes, and they also wear the same to the swimming pool changing room. Due to the strictly regulated time of stay, people jump out into the corridor of the sanatorium, wet and even in swimsuits. They dress right there on the chairs opposite the rooms. Then they walk around the sanatorium in search of a toilet, also so as not to waste time in the pool room. They talk loudly and this is all until 21.30. Since these are “random visitors,” they are careless about equipment and order. And the most unpleasant thing is that children from 3 years old are allowed into the therapeutic pool. Girls and girls with long flowing hair are constantly diving, playing and jumping. Noise, screams like in a water park. In general, we waited a long time for the update, but it turned out “as always”
Heinz Dottermusch
02.12.2019
Positives
The treatments were intensive and adapted to the needs. Nothing negative can be said about it. The food was sufficient, tasted good and the salads on offer were excellent.Negatives
A negative point to note is that hardly any information could be provided with German-speaking staff. The room was spacious, but the heaters barely warmed the room, so we couldn't sit in the room in the evenings without an additional blanket.
IRINA SUSLOVA
28.11.2019
Positives
The town of Teplice, where the sanatorium is located, is very beautiful and quiet, with many flowering plants even in November. The Sanatorium has a wonderful spa center. For Beethoven's clients, 1 entry per day is allowed for 1 hour; if you are late for even a minute, you will be fined. Be careful!Negatives
You will receive more or less high-quality treatment if, before going to the sanatorium, you study the list of procedures and determine in advance with your doctor what you need. At a meeting with a sanatorium doctor, the approach is formal, say your knee hurts - get procedures on your knee and no one will understand the causes of your pain, watch and study your examinations done at home. In my case, the doctor was English-speaking and all Russian people who did not know English communicated with him on their fingers. The doctor was unable to look at the disks with my examinations, citing his computer as unsuitable for this task. The staff during the procedures is not very helpful, speaks little Russian or does not speak Russian at all. The youth staff doesn’t know English well; they are probably more focused on Germans, of whom there are about 80% in the sanatorium.
Tatiana Kirichenko
26.11.2019
Positives
Good, high-quality treatment, now I will hope and wait for a good result 😄 big big S P A S I B O to everyone 🙏🙋♀️😍Negatives
The new pool is good!!! But... a lot of people come from the street, although I understand that there is no such pool in the city, so we have to share 😞. The quality of food was good, except that I did not have enough fish 😏
Igor Morozov
24.11.2019
Positives
Do you have problems with the musculoskeletal system? That way.
Werner Rolf
23.11.2019
Negatives
I am very dissatisfied. Despite contacting you several times, we received a twin room with 2 separate beds on the first day. I booked a double room with you, similar to room 130 last year. Only after a conversation with management on November 7th. We got room 128 with 2 beds put together.Answer from Spa Hotel Beethoven
Sehr geehrter Herr Rolf, es ist nicht möglich genaue Zimmernummer vor der Anreise zu garantieren oder zu reservieren. Wir haben in der Bestellung von Sanatoriums.com leider keine Notiz zum Zimmernummerwunsch erhalten, deswegen konnten wir es nicht berücksichtigen. Podzimkova Lucie, Lazne Teplice
Виталина Котляр
22.11.2019
Positives
Nice, clean city greenhouse. Near Prague and Dresden. Very friendly staff from reception, medicine and maids, all conscientious and friendly. Good location of the hotel. Hassle-free parkingNegatives
At breakfasts, the dishes were removed from the tables slowly and not always neatly, so when you arrived, you sometimes had to sit at a table with dirty dishes or poorly wiped down after visitors had eaten. (breakfast buffet)
Andreas Kiese
17.11.2019
Positives
Got great treatments. Well tailored to my complaints. Baths, massages and also exercise were prescribed. We were very satisfied. Always happy to come to this spa hotel.
Нелли Реутова
15.11.2019
Positives
The location is wonderful. Between parks and shopping centers. The room has everything you need, or you can get it for an additional fee.Negatives
Very tasteless cooked food. There is a good choice for breakfast, but for dinner there is only one dish to choose from and it is often tasteless. As a result, you leave hungry. Poor staff work in the dining room. At breakfast they don’t clean the dirty tables, and in the end there is nowhere to sit - they ate everywhere and it’s dirty. The staff, both in the dining room and the reception desk, do not speak English or Russian. And those who think that they speak Russian are so bad that it’s the same as not speaking. The staff doesn't try to be helpful. I only found out on day 5 that you can get a robe for the pool. I was not offered this upon check-in. And there are other examples. Other people do too.Answer from Spa Hotel Beethoven
- У нас очень разная интернациональная клиентура и мы пытаемся удовлетворить всех. Относительно еды, это естественно всегда субъективная точка зрения, каждому наравится что-то другое. Мы предлагаем выбор из пяти основных блюд + суп к обеду и салатный шведский стол. Мы считаем, что питание разнообразное и выбор большой. Тем не менее будем пытаться постоянно повышать качество. Наши официантки постоянно контролируют и убирают столовую, но вместительность столовой 200 человек и может случиться, что в определенное время стол еще не будет готов. Подавляющее большинство наших сотрудников говорит хоть на одном мировом языке немецкий, русский, английский, в случае потребности всегда можно договориться. При заселении гость получает большое множество информции плюс у каждого гостя есть еще специфические вопросы или просьбы, как например халат в бассейне. Наш персонал всегда готов ответить на все вопросы гостей. Podzimková Lucie, Lazne Teplice
Elena Feshchenko
10.11.2019
Positives
Thermal pool Mostly helpful staffNegatives
Wi-Fi not available in all rooms
Татьяна Медведева
23.10.2019
Positives
Pool!!! Great job by the maidsNegatives
Not all medical staff are conscientious about their work; more attention needs to be paid to patientsAnswer from Spa Hotel Beethoven
Мы верим, что зто было исключение. Большинство наших хостей очень довольно лечащим персоналом и оставляет нам множество похвал и пожеланий. Podzimkova Lucie, Lazne Teplice
Aliaksandr Liubimau
17.10.2019
Positives
Nice change to the Thermalium pool. This includes finishing, placement of auxiliary rooms, massage jets in water. Visiting the sanatorium for the fourth time. The signs for treatment rooms and rooms have been changed, as previously proposed. Now they have become clearer.Negatives
The issue of nutrition remains at the same level as for 4 years. Due to the increase in the number of visitors to the pool from Teplice, they have a problem maintaining the microbiology of the water. They solve it the Soviet way, by increasing the hypochlorite in the water. There is a clear excess, which affects the reviews of visitors who have an allergic reaction to chlorine. Probably, it is not additionally taken into account that at temperatures above 35 degrees. Hypochlorous acid, in the presence of an alkaline medium, increases decomposition, releasing 2 chlorine atoms. He goes into the air. In addition, the air pressure in the thermalium is higher than in a residential corridor. Chlorine enters residential premises, which are also disinfected with chlorine-containing preparations. Chlorine has an irritating and suffocating effect, affecting mucous membranes and eyes. I met with the Chief Physician on this topic. They noted that the water samples were normal. The presence of gas sampling from the air for chlorine analysis remained unknown. The next day there was no smell of chlorine, the next day everything returned to its original state. There is no visual information about the water temperature in the pool. She is changing. Perhaps the negativity was formed due to engineering miscalculations during construction. I don’t want to look for the answer in the economic component. I really want to continue visiting the sanatorium to improve my health. Problems with disinfection and ventilation can be eliminated. Good luck to you, friendly team!Answer from Spa Hotel Beethoven
Микробиология воды в бассейне соответсвует самым требовательным гигиеническим нормам. По закону номер 238/2011 Сб. мы проводим периодические анализы один раз за две недели, все анализы в абсолютном порядке их можно посмотреть у директора санатория. Состав свободного хлора находится в норме и в соответствии с действующим законом: Бассейн 1 0,7 -1,0 mg/l Бассейн 2 0,5-0,8 mg/l Охладительный бассейн 0,3-0,6 mg/l Колличество хлора не может быть ниже этого лимита и концентрацию понизить не возможно. Связанный хлор в соответствии с действующим законодательством держится под лимитом 0,3 mg/l. Термалиум начало работать в конце 2018 года. Были использованы самые современные технологии. Дезинфекция производится прямо на месте при помощи технологии MIOX. Температура воды в бассейне не изменяется, она поддерживается постоянно системой рециркуляции в установленных параметрах. Podzimkova Lucie, референт коммерческого отдела Курорта Теплице
Elena Pesina
02.09.2019
Positives
Everything is excellent, there is not a single reason to complain. Everything is 100%. Even (the only remark) - the unpretentious dinners at Beethoven turned out to be only a plus in general!! Because we ate moderately and didn’t bring home any extra pounds. Thank you and good luck!!
Rau Elsa
18.08.2019
Positives
The mineral water in the swimming pool heals the joints - you can feel it. The staff is friendly, the students are helpful.Negatives
There are some helpful treatments, but you don't get them. The treatments have been replaced on request. The food is one-sided, no melon and that in August. Only a few Arabs who eat here get a special dessert, and then everything is taken away. Why You don't do it like in Cesarski Lasni, where there are pastries for everyone.Answer from Spa Hotel Beethoven
Курорт Теплице посещают ежегодно гости из 70 стран мира и мы стараемся удовлетворить все специальные требования относително питания по мере возможности. Большинство наших гостей питанием довольно, как качеством, так ассортиментом. Тем не менее мы стараемся держать или повышать качество предоставляемых услуг. Podzimkova Lucie, референт Курорта Теплице
Elena Kamskova
16.08.2019
Positives
A wonderful chief doctor, he prescribes the procedures that are really needed for this diagnosis. Procedures can be replaced or rescheduled for another time. Magnificent thermalium!!! The staff is very friendly.Negatives
Didn't really like the food.
Ирина Ильина
06.08.2019
Positives
Everything can be summed up in one word: great! Absolutely wonderful, clean, comfortable rooms, daily wet cleaning, change of towels. Very friendly staff - they will prompt, guide, explain. Attentive doctors - will listen, examine, advise. You don’t even have to talk about the location: san. “Beethoven” is located in a wonderful park area.. there are fountains, and alleys, and a forest, and squirrels.. and a pond with ducks and fish.. Food - for every taste.. a small minus - large portions.. but that’s what anyone cares about .. This didn’t really upset us - after straining ourselves, we ate everything! We were very pleased with the treatment - a serious approach, and, most importantly, the result is obvious! Thanks to everyone who created such comfortable conditions during our entire stay in Teplice! We are not saying goodbye, we will definitely meet next year!
Рожкова Лариса
17.06.2019
Positives
The most positive emotions remained from the trip to the sanatorium. Everything is fast, high quality and without problems. I am very satisfied with the treatment.Negatives
No
Svetlana Smirnova
14.06.2019
Positives
Excellent organization of your stay at the sanatorium, helpful staff, good treatment. I liked everything very much.
Елена Руденкова
03.06.2019
Positives
Very good thermal pool. Above all praise.Negatives
We were very surprised by the poor organization of catering. The only thing that was more or less pleasing about the food was the breakfast. For dinner only “like tea” - slightly colored water. Before dinner has time to start, everything is cleared away and turned off. A very "poor" dinner, as well as lunches. There are no soups at all.Answer from Spa Hotel Beethoven
Курорт Теплице посещают ежегодно гости из 70 стран мира и мы стараемся удовлетворить все специальные требования относително питания по мере возможности. Большинство наших гостей питанием довольно, как качеством, так ассортиментом. Тем не менее мы стараемся держать или повышать качество предоставляемых услуг. Podzimkova Lucie, референт Курорта Теплице
Natalia Dydareva
28.05.2019
Positives
Everything is fine! I really liked it, excellent organization of treatment! Wonderful pool! I will definitely use your services. Thank you very much for organizing the transfer, my worries were in vain.Negatives
The only thing that upset me was that upon leaving the sanatorium I was charged 56 euros for procedures that I did not undergo. I have problems with bones in my foot and I asked the doctor to prescribe an additional paid massage for my feet, 5 procedures for 14 euros. Total 70 euros. But I paid for 1 procedure. I wanted to see how it would touch my bone and whether I would like the massage. When paying, I warned that I was paying for 1 procedure, and if I liked it, then for all the others. But after the procedure, I decided not to take them anymore, since it did not affect the bones, I warned about this when paying. I didn’t pay and didn’t go to the procedures anymore. When leaving the sanatorium, they asked me to pay 70 euros, but then they figured out that I had paid for 1 procedure and demanded to pay 56 euros. I showed the sanatorium-resort card that I had no marks for 4 procedures, but it was all useless. Therefore, this is the only thing that upset me, since the planned finances were running out.Answer from Spa Hotel Beethoven
Добрый день! Благодарим Вас за оставленный отзыв и высокую оценку нашего отеля. Насчет процедур у нас в отеле действует правило, если клиент заказал процедуры, а затем решил не принимать их, необходимо было отменить заранее в кабинете расписания прoцедур. Недостаточно сказать в кoнце , что клиент не был на процедурах. Все заказанные процедуры, которые не были отменены из графика, должны быть оплачены клиентом в конце пребывания.