references
Olena D.
13.09.2022
Positives
excellent location of the hotel - exactly in the middle of the city. slightly on a hill. everything is nearby: springs, forest, and park. The sound insulation in the hotel is just super, cleanliness, very pleasant service, everyone understands or speaks Russian. I'm delighted, for 6 days I gained strength, rested, healed - yes, 6 days was enough. If you have the opportunity, come for a longer time. There is something to do in the city, something to see. I can write a lot about how I liked it. I know for sure, I will come more than once. Most likely the same hotelNegatives
nothing negative was observed.
Yelena A.
12.09.2022
Positives
We were in Karlovy Vary for the first time and were very pleased that the road to the springs went down the mountain, which I can even rate as a plus, we walked almost 10,000 steps every day, which is very important for full treatment with mineral watersNegatives
The transfer to the hotel was terrible, instead of 13:00 we left at 14:30 and stayed on the road for 5 hours, instead of 2.5-3, and I assumed that there would be a small bus with 7-8 seats, which by the way was on the way back and we got home perfectly . But on the way to Karlovy Vary there was a rather large bus with 19 seats, the bus was very cramped and uncomfortable. We got the last seats, the backs of which did not recline; it was so dark and it was already difficult to breathe. A
Виктор .
06.09.2022
Positives
The fact is that my wife and I had a very short stay, only five overnight stays. Treatment requires at least two weeks. So, see you later!
Olga S.
04.09.2022
Positives
The staff is friendly.Negatives
Room 101 has very poor internet. the balcony was not cleaned at all and was not cleaned during my stay. The doctor came running and prescribed treatment in three minutes.
Yuliia S.
29.08.2022
Positives
Friendly staff, close to colonnades with medicinal water, medical procedures are in the premises of the sanatorium, daily cleaning of roomsNegatives
Average food
Inna F.
29.08.2022
Positives
We really liked the location of the hotel, with daily walking - a great workout for the cardiovascular system.
Ivan M.
29.08.2022
Positives
Nice and very comfortable hotel, in a quiet location, away from the hustle and bustle. Liked the rooms and food. Our wishes for the preparation of dietary dishes were taken into account, which was especially pleasing! A truly individual approach to each guest
Alla G.
29.08.2022
Positives
Great vacation! We were satisfied with the treatment, especially water procedures. Thanks to the staff, everything was great!
Ярослава В.
28.08.2022
Positives
The location of the hotel in a quiet area, the pleasant attitude of the medical staff and service staffNegatives
it is dirty, they put us in a room where there was 1 cm of dust on the wardrobe, the dining room is brought in aluminum pans (which is forbidden!), the salads are sour since the previous day only with the addition of some other product, they do not give fruit for lunch or dinner, slices of oranges for breakfast This is all that happened during my 10-day stay! It seems that there are no fruit trees in the Czech Republic: apple trees, pears, plums, etc. Many treatment rooms do not work, such as the Sharko shower, etc.
Tatiana K.
23.08.2022
Positives
Nurse Michaela and her team are wonderful people and professionals. We enjoyed our stay at the resort.
Larisa P.
22.08.2022
Positives
I was very pleased, I will go to this hotel again, the treatment, food and staff are at a good level, Thank you for the warm welcome
Roman S.
22.08.2022
Positives
Very polite staff, good food, good advice and good treatment procedures. I really liked the hotel.Negatives
I don't see any downsides. The hotel lives up to its stars.
Светлана О.
19.08.2022
Positives
All liked it.Negatives
Excursion to Prague - everything was fine, except for the bus, in which the air conditioning did not work.....
Natalia G.
15.08.2022
Positives
I liked everything very much, everything was at the highest level. Thank you!!Negatives
There are no cons at all.Answer from Spa Hotel Cajkovskij
Спасибо Вам Natalia, до встречи у нас.
Volodymyr K.
13.08.2022
Positives
I liked everything: accommodation, daily change of towels, room cleaning. There is a lot of different food, from dietary to classic. Everyone is waiting for the procedures when you arrive, you didn’t have to wait anywhere, everything was scheduled on time. And of course, evening relaxation: a swimming pool with cool water and a sauna. After such a day, you fall asleep and rest until the morning.Negatives
No negative was found.
Юрий Л.
08.08.2022
Negatives
The doctor didn’t explain anything during the appointment. She didn’t even ask if I was eating or not during the tests. The massage is also no good. The specialist looks like she’s about to fall asleep. Everything else is great.
Olga S.
24.07.2022
Negatives
Dear employees of Sanatoriums.com, we kindly request you to update the commercials for the Tchaikovsky sanatorium. Your video regarding services and food is not 100 percent true. We were honestly shocked by the quality of the food, if it can be called food at all, especially with regard to dinner. During our week of stay, we couldn’t talk about any variety, once we were given 30 gram cutlets, and when my husband asked for two, he was simply refused for the reason that there wasn’t enough for everyone, salads are loudly said, tomatoes and cucumbers are also in limited quantities, fruit - only watermelon and not fresh, but there’s a special word for baking, one evening they put out ice cream, but that evening there was no baking for tea, and also if someone didn’t come right away for dinner, people didn’t even have enough food. In general, to say bad is to say nothing. And at the last breakfast there was generally rotten carbasa. As for the services, thanks to the sisters, the procedures are carried out, but also not all of them, and only they saved our stay in Tchaikovsky, and even if you want to get something additional, these procedures may simply not be available. Therefore, there is no point in buying the full package. The rooms were clean and cleaning was done every day; nothing bad can be said. Unfortunately, I can no longer recommend this hotel. And one more thing, there is no connection with the main building, since Tchaikovsky Palast has been closed for 2 years, we also only found out on the spot.Answer from Spa Hotel Cajkovskij
Ответ от компании Санаториумс: Уважаемая Ольга, благодарим Вас за отзыв и пожелания, они помогают нам работать над улучшением работы нашего портала! Ваши замечания были переданы ответственным менеджерам в отель, и была проведена работа по улучшению сервиса. Ответ от Санаторий Cajkovskij: Спасибо за отзыв. Mеню ужина уже изменено, в связи с изменением количества гостей отеля, чтобы у каждого был широкий выбор блюд и их достаточное количество. Также увеличили и разнообразили предложение салатов или овощей. Мы уверены, что теперь все гости будут довольны!Касаемо лечения - можно выбрать лечебный пакет с процедурами: "Полный курс" лечения или "Легкий", количество предлагаемых процедур в отеле всегда соблюдается. Прохода и входа в здание Палас нет, все выходы к бассейну и колоннадам с фонтанами - со стороны гостиницы Чайковский, с Садовой улицы. Еще раз благодарим за Ваш отзыв, мы стараемся для Вас!
Otto S.
24.07.2022
Positives
We really enjoyed. Everything is very beautifulNegatives
Little variety in food
Vassiliy S.
07.06.2022
Positives
I liked everything, I rested with my wife from May 30 to June 5, 2022. The room is great, clean. The staff is friendly, we decided with parking. I recommend this hotel!
Irina D.
21.05.2022
Positives
I am very pleased that I chose the Tchaikovsky sanatorium, everything was fine and next time I will choose this hotel.
Olga N.
30.03.2022
Positives
A wonderful sanatorium, I like it more and more each time
Elena S.
20.02.2022
Positives
A very attentive and friendly hotel staff! The food is delicious and varied! Ideally clean! A good hotel location. Very affordable prices! It is recommended to use the services of the Cajkovskij Spa Hotel!
Tatiana B.
14.02.2022
Positives
Despite the fact that there were very few vacationers at the hotel, the service staff worked with full dedication. The room was cleaned every day, towels and robe were changed upon request. The girls at the reception and procedures were always friendly and helpful if any issue needed to be resolved. The food suited me, the only thing I was missing was cottage cheese and kefir, which were not on the menu. Thank you all very much for the holiday, if there is an opportunity I will definitely come with friends.Negatives
When checking in I was disappointed because... It turned out that the pool was closed for maintenance, and the source supplied to the hotel was also not working. Therefore, every morning I had to run to the source to drink water, which is 0.5 km one way. Not all procedures worked, there was no dry carbon dioxide bath, lymphatic drainage, magnetic therapy, they are probably located in the Tchaikovsky Palace, which was closed. But it is advisable to warn about this when booking. All this was compensated to some extent by the excellent attitude of the hotel staff.Answer from Spa Hotel Cajkovskij
Спасибо за отзыв и за то, что Вам у нас понравилось и опять приедете. Бассейн у нас к сожалению в ремонте до конце февраля и мы так не планировали . Источник подведен до рецепцие Палаце и он сейчас закрыт. Процедуры все внизу в отеле Чайковский и магнитотерапие и сухые углекисловые ванны есть работник заболел, лимфодренаж платная. Надеемся до встречи с Вами и все уже будет в порядке.
Liudmila P.
04.02.2022
Positives
It was our first time and we were pleased with almost everything. Transfer, hotel staff, treatment, food - everything is included in the concept of “liked it.” If we come a second time (we would like to see other resorts), we will use the services of the Sanatorium. Good luckNegatives
I think that they should have warned us about: the renovation of the hotel pool (it was sorely lacking), about the low season (many cafes and shops were closed and did not open before our departure). The absence of people and everyday life was disconcerting. Perhaps we could move up the treatment date.
Axel M.
16.01.2022
Positives
Friendly staff in the treatment department, quick response to our complaints.Negatives
Not all treatments that were advertised were offered. Check-out was at 10 a.m. (instead of 12 p.m. according to the description). The swimming pool was unheated: the water was too cold for swimming. The younger receptionist was very attentive, while the older one was unfriendly to the guests.Answer from Spa Hotel Cajkovskij
Danke Ihnen für Ihre Bewertung. Alle Information über check out und Behandlungen haben wir schon korrigiert und das Schwimmbad haben wir reparieren lassen in dem neuen Jahr.