references
Positives
Beautiful hotel, friendly, helpful staff, delicious, varied food, excellent relaxation area in the Spa. I had a very good rest thanks to the good people who work at the hotel, they did everything, did their job well, responded immediately and solved the problem if there was one.
Positives
Everything is fine! Wonderful vacation!!! No complaints!!! Everything is a plus!!!@Positives
The price (important for me), the quality of treatment, the number of procedures, food, service corresponds to an excellent rating. The hotel deserves 4 stars, I recommend it, next time I will stay here againNegatives
There is no negative according to my requests and price.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you very much for sharing your such a positive review of our Hotel Terme Venezia. We are pleased to know that your stay at our hotel met your expectations in terms of price, quality of service, availability of treatments and food. Your rating makes us proud and inspires us to further improve our service to offer our guests an even better experience. We are glad that you recommend our four star hotel and look forward to seeing you again next time. Come soon to relive the wellness experience at the SPA, enjoy the unique tastes of our gourmet cuisine and take a dip in the breathtaking pools and vast green areas of our private park. Sincerely, Guest Relations Manager
Positives
We liked everything, this is not the first time we have stayed at this hotel! We will definitely come back!Positives
Dear sirs, I am very grateful for your help in choosing a sanatorium, they helped me a lot, but I need to continue the cycle of treatment. I want to come in October. This time together with my adult daughter for 20 days with 2 meals a day, a room with 2 beds and 6 basic procedures (mud-hydrotherapy and massage). Please send your proposal.Negatives
In the treatment package, Sanotoriums set the massage time to 15 minutes, which does not correspond to medical standards. At the Venice Spa Hotel, therapeutic massage 25 minutes. I had to pay extra. I was sure that the purchased package took into account everything. Not fatal, but inconvenient, especially during the massage, when you are informed about the end of the procedure.Answer from Spa Hotel Terme Venezia
Dear Guest, We sincerely thank you for your feedback and are glad that you enjoyed your stay with us and the service we provided. We take your concerns regarding massage treatment times very seriously and are very sorry if you were not informed in advance of possible additional charges. At Hotel Terme Venezia we constantly work to provide first class service and our goal is to always meet our guests' expectations in every situation. Our staff is always ready to help you, and we thank you for giving us the opportunity to serve you again. We look forward to your arrival in October for a new wellness experience at the Hotel Terme Venezia. Best wishes, Guest Relations Manager
Positives
I liked the work of the waiters in the restaurant. Special thanks to Loretta.Positives
The procedural department works professionally. There is no great dedication and diligence in performing the procedures, but they do the basics. The mud, medicinal baths and Himalayan salt room, as well as the grottoes, seem to have a healing effect.Negatives
The Sanatorium employee must explain that procedures must be booked in advance. Otherwise, upon arrival, the best time before breakfast has already been sorted out. Procedures remain at inconvenient times, or you need to sacrifice breakfast or lunch. The Technology Gel bed is uncomfortable and doesn't breathe at all. Beds with a regular mattress are good. The first massage therapist just stroked it a little in 25 minutes. Then they actually removed him.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for choosing our Hotel Terme Venezia for your stay and for taking the time to share your experience. We are glad to know that you enjoyed our therapeutic mud and Himalayan salt baths. We appreciate your comments regarding the booking process and bed comfort. Your feedback is very important to our improvement and providing our guests with an increasingly enjoyable experience. We are working to improve the pre-booking process and your feedback will help us communicate this issue more closely to our guests. Thank you again for your feedback. We hope to welcome you back to our hotel in the near future. Best wishes, Guest Relations Manager
Positives
Very good price performanceNegatives
The heating in the rooms is also turned off for more than 18 hours in winter, certainly for cost reasons.Answer from Spa Hotel Terme Venezia
Dear Guest, We are pleased that you appreciated the value for money at Hotel Terme Venezia. However, we apologize if our heating system did not meet your expectations. Your comfort is very important to us and we work to ensure optimal comfort conditions in all seasons. We hope you had the opportunity to enjoy our thermal facilities and swimming pools for a holistic wellness experience. Your review is extremely valuable to us in improving our offer. Thank you for sharing your experience and we hope to have the opportunity to welcome you back soon. Best regards, Guest Relations Manager
Positives
Good kitchen! Attentive treatment nurses Lydia, masseur Luli, waitress AriannaNegatives
The hotel is located far from Venice and Padua. It was difficult to find a store to buy drinking water for the room.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for your wonderful review of our food and friendly staff. We are glad that you enjoyed the service provided by Lydia, Luli and Arianna. Additionally, we would like to clarify that our hotel provides drinking water on site for your future convenience. We are just 20 minutes by car from Padua and 45 minutes from Venice, and just 200 meters walk from the pedestrian area of Abano. We are always ready to arrange a taxi for your excursions to make your stay as comfortable as possible. We hope that your stay was overall enjoyable and that you took advantage of our amazing healing properties of the mud and waters. Thank you again for choosing Hotel Terme Venezia for your wellness holiday and we look forward to welcoming you again in the future. Sincerely, Guest Relations Manager
Positives
Rest and treatment at the highest level. The hotel is clean, we got a large room with two sections. They cleaned every day, changed bed and towels often. Unfortunately, the bathrobes were not changed even once during the week. The food is amazing. Varied menu, rich selection of seafood, fruits, sweets. Arianna served us well - energetic, friendly, friendly. The treatment consisted of 3 proposed procedures - mud therapy, oxygen baths and massage. Thanks to Lydia, Silvana and Isabella for their very attentive service. I would especially like to mention the female coordinator of the treatment unit, Ramona. She always responded sensitively to all our requests. We are grateful to everyone and, first of all, sanatorium.com for our excellent vacation. We advise everyone who wants to organize their vacation and treatment hassle-free to do it with the help of sanatorium.com.Negatives
Among the unpleasant moments: the hotel did not provide accessories for shoe care, and slippers were not provided. Drinking water must be purchased; it is not provided free of charge at all. In the therapeutic part, the massage therapists worked very poorly, with the exception of Luli.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for taking the time to share your positive experience at Hotel Terme Venezia. We are glad that our commitment to providing high-quality service was appreciated. Your praise for our cleanliness, delicious food and excellent staff service means a lot to us. We will take note of your feedback regarding bathrobes and the need for shoe care accessories and slippers. We apologize if this caused any inconvenience during your stay. We also appreciate your comment about the massage therapists and will pass it on to our thermal services team to further improve our service. Your satisfaction is our priority and your comments are very important to achieving our service goal. We invite you to return to us for another wellness experience in the heart of Abano. Sincerely, Guest Relations Manager
Positives
We had been planning to go to this resort for a long time, but gave preference to Heviz. Having an Italian visa, we decided to improve our health in Abano Terme and were right. Wonderful hotel Venice - we liked everything. Attentive attitude towards guests in the wellness center. Thank you all very much. The massage gives a different impression (from professional to stroking). Nice swimming pools, salt room and aroma room. About the food, I want to say that this is the first hotel with such a high-quality and varied menu. The guest is assigned a table for the entire period of their stay, this is very convenient. Near the hotel there is a bus stop to Padua, Venice, including the airport (the bus arrived on schedule). Thanks to sanatoriums.com for your help in choosing a hotel and for your constant communication with us. Please, since the lunches and dinners are very tasty and varied, include half board in the price of the tour and your choice.Negatives
This is not a negative thing, but you need to be prepared that on Fridays and weekends there will be a lot of people in the pools and you won’t have enough sun loungers.Answer from Spa Hotel Terme Venezia
Dear Guest, We thank you for your positive feedback about your stay at our Hotel Terme Venezia. We are pleased to learn that your experience at our thermal center met your expectations and that you especially appreciated our attention to our guests. We are also pleased to see your positive feedback on our facilities, including swimming pools and special rooms such as salt and aroma, as well as our gourmet cuisine, which has been able to please your taste with its variety and quality. Finally, we thank you for choosing our hotel for your visit to Abano Terme, and we hope to see you again in the future. Best wishes, Guest Relations Manager
Positives
Well done everyone, thank youNegatives
Quality of room cleaningAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for taking the time to evaluate our structure. We greatly appreciate your feedback and apologize if the standard of room cleaning did not meet your expectations. Your comment has been carefully considered and we will do everything we can to improve this aspect of our service. We look forward to welcoming you again in the future to the Hotel Terme Venezia for a more enjoyable stay. Best wishes, Guest Relations Manager
Positives
The price-performance ratio is right every time. A beautiful hotel with good service, I can only recommend it.Negatives
You could really do without the massages that are included in the package. They are carried out without enthusiasm and last 10 minutes.Answer from Spa Hotel Terme Venezia
Dear Guests, We would like to thank you for sharing your opinion about Hotel Terme Venezia with us and other travelers. We are pleased to read that you enjoyed your stay at our hotel, the service and the facilities we offer. Our thermal baths are one of the main attractions and we are happy to hear that the value for money was reasonable for your entire stay. We will continue to work to provide our guests with the utmost comfort and well-being. Thank you for your recommendation and we look forward to welcoming you back in the future. Best regards, Guest Relations Manager
Positives
It feels like you are cared for. You don’t think about anything, complete peace and relaxation.Negatives
The smoking area is too close to the pool. The smoke is unpleasant, cigarette butts are lying around.Answer from Spa Hotel Terme Venezia
Dear Guest, We would like to thank you for taking the time to rate our Hotel Terme Venezia. We are glad that you enjoyed our care for our guests and our commitment to providing an experience of true relaxation. We take your feedback regarding the smoking area next to the pool seriously and will try to find a solution to improve this situation. Thanks again for your valuable comment. Sincerely, Guest Relations Manager
Positives
Guests are welcome here, the staff are without exception courteous and attentive, small attentions are taken care of without being asked, especially when it comes to food. The dishes are beautifully presented and varied. The cleanliness throughout the hotel is very high. Very good hotel.Negatives
Room a bit noisy.Answer from Spa Hotel Terme Venezia
Dear guests, We would like to thank you for your kind feedback about our Hotel Terme Venezia. We are very pleased to hear that you appreciated our dedication to welcoming guests and the little touches we provide. We are also grateful for your positive comments about our cuisine and the cleanliness of our premises. We have taken note of your comment about the rooms and would like to invite you next time to try our Elegance room, which is soundproofed to make your stay even more pleasant. We hope to welcome you back soon. Best regards, Guest Relations Manager
Positives
I am very pleased with the services, the quality of treatment is excellent and the staff is friendly.Positives
very good treatments and very nice staff. the food was excellent. Helpful staff at the reception and service. THANK YOUNegatives
Dogs are welcome, even at the thermal baths... Pets are not allowed in the wellness spa hotel!!Answer from Spa Hotel Terme Venezia
Dear guests, Thank you very much for sharing your experience at our Hotel Terme Venezia. We are happy to hear that you enjoyed our treatments, our food and the friendliness of the team. As for the presence of dogs, we assure you that according to our rules, animals are not allowed to access the common areas of our thermal spa. We are sorry that a violation occurred during your stay. Thank you for letting us know, as you rightly mention, the well-being of our guests is very important to us. We thank you again for your feedback and we would be happy to welcome you back to Hotel Terme Venezia. Best regards, Guest Relations Manager
Positives
The hotel is very badly located. Excellent pools with warm terminal water. Mud therapy. Great food and service.Positives
This is the third time I’ve visited this hotel. I’ve been vacationing with sanatoriums.com for the fifth time. I can only say good things about both the company and the hotel. Seoviz is fast, convenient, reliable, the price is also reasonable. I like everything about the hotel. I wanted to stay in some other hotel, but I’m very happy with the price-quality ratio. Why look for something good if you’ve already found an excellent one. The food at the hotel this year has become even better, they took into account my wishes from last year (last October there was a lot of salt in the food, but this year there was not a single over-salted dish👍) In general, even if I want to find negative things, I won’t be able to.. Thank you for that The thermal grotto was renovated and there was less smoking near the pool... Special thanks to Lydia and Manola. Thanks to the guys from the company for the transfer. The taxi picked me up after all...Negatives
You can still work with the transport company and improve the service. The price is of course lower than that of an official taxi, but when even at 6 am there is no information about what time the taxi will arrive, you automatically start to get nervous. After all, the departure time is at 7 am at the latest, but we must pay tribute to the answer on the website even in the evening. Special thanks for this 🤲Answer from Spa Hotel Terme Venezia
Dear Guest, We thank you for your renewed confidence in Hotel Terme Venezia and it is always a pleasure to read such flattering comments. We are glad that you enjoyed our service, the hospitality of our staff, especially Lidia and Manolo, as well as our improved menu and newly renovated thermal grotto. We take note of your comment about the transport company and will work to improve the service. Your satisfaction is our success. We hope to welcome you again for an additional wellness holiday at the Terme Venezia Hotel. Best wishes, Guest Relations Manager
Positives
We had a large and clean room on the 3rd floor with a balcony. The hotel is located next to the park. There was a large selection of food for breakfast. I really liked the cosmetic facial cleansing procedure. The cosmetologist was very knowledgeable and experienced, who performed a wonderful procedure, despite the language barrier.Negatives
This hotel is designed for elderly Italians and Germans 70+ who have been going to the same place for ten years. Most staff speak only Italian and German. All information about the hotel, restaurant as well as procedures is available in only 2 languages. Almost no one speaks English. The food, especially the dinners, is designed for the tastes of German pensioners and does not match the quality of excellent Italian cuisine. Among the procedures, we took inhalation for 8 € (on the last day we learned that we need to take inhalation of the nose and mouth separately). Also had a massage which was absolutely disgusting, same as the massage therapist.Answer from Spa Hotel Terme Venezia
Dear Guest, We are very pleased to hear that your stay at Hotel Terme Venezia was pleasant and that you appreciated the cleanliness and spaciousness of your room, our secluded location and the variety of breakfast. We are pleased that our facial treatment performed by our competent esthetician was appreciated. Your feedback helps us improve our services. Thank you for sharing your experience and we look forward to welcoming you again to Hotel Terme Venezia. Best wishes, Guest Relations Manager
Positives
The location of the hotel is located next to a park and a pedestrian street with many boutiques and shops. Bus stops to Padua are near the hotel. You can go to Padua on your own, take a walk and see the sights, drink coffee in the famous Pedrocci. The SPA center staff are very responsive and if you are going on an excursion, they can change or reschedule your procedures to another day and time. Transfer airport-hotel-airport is organized well!Negatives
Breakfast, you won’t leave hungry, but I would like to diversify the menu, especially the porridge, for the entire stay of 15 days, the porridge was the same and tasteless oatmeal. Suggestion for the hotel: even if there is only one type of porridge, then at least every day there is a different rice, semolina, buckwheat, etc. Keep in mind that there is a charge for water for lunch or dinner! And in the prescribed treatment packages, a drinking course of mineral water is written - there is none at all! There are no pump rooms either in the city or in the hotel. Suggestion to the sanatoriums website - update some information on your website TV there are no Russian channels and no English ones either, only in Italian and a couple of channels in German. At the reception and in the SPA center of the hotel, the employees speak and understand English very poorly.Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for taking the time to leave a review of our Hotel Terme Venezia. We are glad that you enjoyed our privileged location, the availability of our spa staff and our transportation arrangements. We greatly appreciate your valuable feedback. We are sorry to learn that the variety of our menu did not meet your expectations. We will take your comments into account to improve and offer more choice. We thank you for choosing us and look forward to welcoming you again to our hotel, where we hope to satisfy all your needs. Best wishes, Guest Relations Manager
Positives
Everything is fine. By the way, we met in Abano. I already wrote you a review and gratitude to the hotel.Positives
Good food. Large rooms. Nice staff.Negatives
This year they started using a lot of chlorine in swimming pools.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for sharing your impressions of your stay at our Hotel Terme Venezia. We are glad that you enjoyed our delicious cuisine, spacious rooms and friendly staff. We appreciate your comment regarding the use of chlorine in swimming pools. Z The health and safety of our guests is our priority and the use of chlorine is necessary to ensure hygiene in the pool. However, we understand your concerns and are constantly working to optimize our processes. We hope to welcome you again soon for another wellness holiday at the Terme Venezia Hotel. Sincerely, Guest Relations Manager
Positives
The staff is attentive, responsive to any requests. Everything is clean, the hotel is after a major renovation. Everyone is friendly, smiling, trying to help. The rooms are clean, the staff is trying.Negatives
NoAnswer from Spa Hotel Terme Venezia
Dear guest, We would like to express our sincere gratitude to you for taking the time to review your recent stay at the Terme Venezia Hotel. We are delighted to read your kind words about our attentive and helpful staff. Your rating is a source of pride and motivation for us to continue to provide high quality service. We look forward to welcoming you again for a new wellness experience at our hotel. Best wishes, Guest Relations Manager
Positives
I was on vacation in May! The food, treatment and service are all excellent and a lot is written about this. I want to write that I looked for information everywhere but couldn’t find it! 1) there is no kettle in the room. 2) they don’t speak Russian. 3) animation 2 times a weekNegatives
4) no excursions, only the outlet is offered very intrusively 5) excellent transferAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for sharing your experience at Hotel Terme Venezia this spring season. We are glad to know that you enjoyed the food, treatment and service. We remain at your service for any additional requests and hope to see you again among our valued guests. Best wishes, Guest Relations Manager
Positives
Clean, cozy and fresh. The workers are all friendly. The hospital is very good and the spa services are excellent. The quality of massage varies depending on the massage therapist. The pools are clean and close at 23:00, making it possible to swim even late in the evening. Dinner is varied and there are options to choose from.Negatives
Breakfast is monotonous, a lot of baked goods and few vegetables. The staff speaks almost no English. Only at the reception there are girls who speak Russian and English.Answer from Spa Hotel Terme Venezia
Dear Guest, We sincerely thank you for choosing Hotel Terme Venezia and for your positive feedback. We are glad that you enjoyed the quality of our thermal spa, the friendly service of our staff and the excellent food options. We will take note of your suggestion to expand the vegetable selection at breakfast and will do our best to improve our staff's language skills to offer you an even richer experience. We look forward to welcoming you back to our health oasis, thank you once again for your words and valuable feedback. Best wishes Guest Relations Manager
Positives
Very high quality food, the pools are kept in perfect order and cleanliness, the staff is attentiveNegatives
few vegetarian dishes, lots of fish, lots of meat.... as a vegan you are not adequately and well looked after in terms of foodAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for your review of our Hotel Terme Venezia and for your valuable feedback. We are sorry for the limited choice of vegetarian options in our culinary offer. Your comments are very valuable and will help us to improve. We hope to welcome you back soon as our guest for a wellness experience immersed in our world-famous thermal center with the healing properties of mud wraps and water. Best regards, Guest Relations Manager
Positives
It is a nice hotel! The location is excellent. It is located in the center of Abano Terme. The food was delicious, the staff was friendly. The swimming pool is amazing! I am very satisfied and don't have any complains whatsoever.Positives
We were given a room of a higher category than what we ordered. The mattress is high and comfortable. The restaurant has very tasty and varied food. There is porridge for breakfast. A varied sweet table. Serving additional dishes is the highest praise.Negatives
In the spa complex, in the outdoor pool, there was dirty water. Tiles in the pool, both outdoor and indoors with a dirty coating. I could feel the sand under my feet. There are no handrails in the hydromassage compartments, and each step into the bubbling water is a struggle with the flow under the pressure jets. The spa complex was open until 10 pm, not 11 pm as stated. Only on the day of departure they installed drinking water in the sauna room, and if you want to drink, make an order at the pool bar. Hair conditioner is not provided in the room, and the hairdryer is weak and ineffective. No kettle. The bathrobe and spa towel were not changed during the entire stay (7 days/6 nights).Answer from Spa Hotel Terme Venezia
Dear guest, Thank you for choosing Hotel Terme Venezia for your recent stay and for sharing your valuable comments with us. We are pleased to hear that you enjoyed the comfort of your upgraded room, the gastronomic treats in our restaurant and the variety of additional dishes. We carefully welcome your comments regarding the cleanliness and care of our spa complex and room amenities. We always strive to provide every guest with a relaxing and healthy stay and we are sorry that some aspects did not live up to expectations. We assure you that we are taking steps to improve these aspects. Thank you again for your feedback, which helps us continually improve our service. We hope to welcome you again in the near future. Sincerely, Guest Relations Manager