references
Positives
The only thing that makes the hotel stand out is the staff. Very nice people.Negatives
The hotel does not deserve more than 3 stars. Very small sauna. At a high price of 7 euros per person for an hour. It was not heated above 60 degrees. The food is good, but the coffee is not tasty. There is nothing at all on the buffet for coffee and tea. Vegetables and fruits minimum i.e. almost never happens. Minimum choice of procedures. There is a long queue for injections, where a crowd of people gathers. TV channels are the most unnecessary, most of them are in Czech.
Answer from Spa-Hotel Panorama
Уважаемая Алина! Благодарим Вас за отзыв и Ваши пожелания. Мы обязательно учтём их и по возможности скорректируем нашу работу и меню. Мы всегда готовы меняться в лучшую сторону и повышать качество нашего сервиса!
Positives
Nice view of the city from the window, large room. Friendly staff, delicious, although very simple food (thanks to the chef).Negatives
Outdated renovation in the room. Some procedures listed on the sanotoriums website are only available for a fee, for example, underwater shower massage is not included in the treatment program, they offer to do it for a fee. And of course the location, going to drink water 3 times a day is very problematic even for a healthy person.Answer from Spa-Hotel Panorama
Уважаемый Дмитрий! Спасибо за обратную связь. Мы обязательно учтём Ваши рекомендации и сделаем всё, что зависит от нас, чтобы Вам было комфортно в нашем отеле. Всегда будем рады видеть Вас снова!
Positives
Thanks to all the staff for their attention and care. I liked everything: a variety of treatments, massages, and food (thanks to the girls in the restaurant). Good luck to everyone and see you soon.Negatives
NOAnswer from Spa-Hotel Panorama
Уважаемая Елена! Спасибо за Ваш отзыв и добрые слова! Обязательно приезжайте к нам ещё!
Positives
Very nice and attentive staff.Answer from Spa-Hotel Panorama
Уважаемый Вячеслав! Спасибо, что остановили свой выбор на нашем отеле! Мы будем счастливы увидеть Вас снова!
Positives
Cozy compact hotel. Located near the springs, on the mountain, this was a plus for us. The procedures are carried out well. Great massage. Various procedures. Very helpful staff. Upon request, dinner can be left in the room.Negatives
Monotonous food. A nurse who performs procedures needs an assistant.Answer from Spa-Hotel Panorama
Уважаемый Владислав! Большое спасибо за отзыв! Мы рады, что Вам понравилось у нас отдыхать. Мы обязательно учтём все Ваши пожелания в дальнейшей работе.
Positives
I would really like to note the work of the administrator Ekaterina. She is a sunny, friendly girl who treats hotel guests very carefully and quickly resolves all issues that arise. It seems that you are a dear and welcome guest for her, she surrounds the hotel guests with such attention and care. Prosperity and implementation of the most daring projects to the Hotel and Ekaterina personally.Negatives
Many people complained about the location of the hotel, but that’s why we chose it, to walk more, for us this is more of a plus than a minus.Answer from Spa-Hotel Panorama
Уважаемый Владислав! Благодарим за Ваш отзыв, тёплые слова и добрые пожелания! Обязательно приезжайте к нам ещё!
Positives
Nice staff. Room cleaning every day. Positive attitude of staff towards visitors.Answer from Spa-Hotel Panorama
Уважаемый Георгий! Большое спасибо за обратную связь, мы рады, что Вам понравился отдых в нашем отеле. Надеемся увидеть Вас снова!
Positives
I would like to express my gratitude to the entire team of the Panorama spa hotel for creating such a beneficial atmosphere for vacationers. Ekaterina for her sweet smile and desire to help in any matter. Nurse Lenochka, despite such a heavy workload, lovingly and carefully caring for patients. Chef Malaz for his desire to feed us delicious, dietary and low-calorie dishes. Lyubasha, for her concern so that we do not go hungry. Massage therapist Yuri for his professionalism, willingness to give his best and sharp humor. Thanks to all the other employees whom I did not name. I would like to convey special words of gratitude to the management for their ability to create such a sincere and disciplined team.!!! I was very lucky with my neighbors, mostly German residents, for their warmth and respect for others. I really want to come back to you again!Negatives
No.Answer from Spa-Hotel Panorama
Уважаемая Галина! Благодарим за Ваши теплые слова, нам очень приятно! Мы рады, что отдых в нашем отеле оставил у Вас хорошие впечатления. Будем счастливы видеть Вас ещё!
Positives
I’m very pleased, the staff is friendly, ready to help at any time and answer all questions. Rooms are cleaned every day, clean, homely atmosphere. If you are late for dinner, it will be brought to your room. The guys try very hard to create a comfortable environment. Katya is smart, she organized an excursion for hotel guests to a spa on the border with Germany, we had a wonderful time. The cheerful Georgian cook and the waitress girls are warm and friendly. You will not see here the splendor of luxury and hundreds of dishes to choose from, which the reality in which I have lived for many years has taught me, but you will be surrounded by attention and warmth. The hotel is small and at a distance from the central source, about 8-10 minutes to run down and up the mountain, that’s why I chose it to shake off what I absorbed 3 times a day, and the view from the window is wonderful, the whole city is in front of you.Negatives
For older people it is problematic to go down and up 3 times a day, although the bus is next to the hotel.Answer from Spa-Hotel Panorama
Уважаемая Ольга! Благодарим Вас за выбор нашего отеля и за Ваш отзыв! Мы рады, что Вам понравилось отдыхать у нас. Будем надеяться, что Вы к нам ещё вернётесь!
Positives
Wonderful relaxation and treatment. Many thanks to all the staff of the sanatorium for the understanding and responsiveness that they showed to us and, as far as we saw, to other people. Excellent room service, polite and smiling receptionists, wonderful, professional medical staff. Special thanks to the massage therapist Yura and nurse Lena for their ability to lift my spirits for the whole day. We would especially like to thank chef Malkhaz Davidovich for the delicious dishes and for his care for each of the vacationers. Next time - just go there!Negatives
NO consAnswer from Spa-Hotel Panorama
Уважаемая Наталья! Благодарим Вас за отзыв и добрые слова! Мы непременно передадим их каждому из сотрудников. Будем рады видеть Вас в нашем отеле снова!
Positives
We are very pleased with the accommodation conditions, the attitude of the staff, the quantity and quality of food, medical care... Especially many thanks to chef Malkhaz Davidovich for his efforts!!! My wife and I are very pleased!Negatives
Time flew by very quickly!..Answer from Spa-Hotel Panorama
Уважаемый Альберт! Большое спасибо за Ваш отзыв! Мы рады, что Вы остановили свой выбор на нашем отеле, и нам очень приятно, что Вам понравилось здесь отдыхать. Мы сделаем всё возможное, чтобы Ваш следующий отпуск у нас был ещё лучше!
Positives
Very friendly staff. Regular room cleaning. Good breakfast.Negatives
Dinner is not tasty, the choice is small. If you come for breakfast later than 8 o'clock, you may end up hungry.Answer from Spa-Hotel Panorama
Уважаемый Андрей! Спасибо Вам за отзыв. Мы непременно постараемся учесть все Ваши пожелания. Мы готовы постоянно развиваться и повышать качество сервиса, чтобы сделать отдых наших гостей максимально комфортным.
Positives
The staff tries to make vacationers feel comfortable, despite the fact that they work in abnormal conditions.Negatives
I would not recommend anyone to go to this hotel. It seems like you were going to a European resort, but you end up...still on the same rake... The hotel policy is abnormal: everything is for the owners (not Czechs) and their visiting guests, and vacationers are shown complete disrespect on their part. Up to profanity addressed to us. Many things surprised and outraged me. The last straw was the announcement that due to a private event, the hotel restaurant will be closed for lunch and dinner... food will be brought to your room... There are many decent hotels in Karlovy Vary that you want to return to... Hotel "Panorama" is not one of them.Answer from Spa-Hotel Panorama
Уважаемая Марина! Благодарим Вас за обратную связь. Мы приносим свои извинения за те недоразумения, с которыми Вам пришлось столкнуться во время Вашего отдыха. Мы обязательно учтём Ваши замечания и сделаем всё, что в наших силах, чтобы у наших гостей оставались хорошие впечатления.
Positives
Excellent place! The attitude of the staff, the general atmosphere and approach to service are beyond praise. Special thanks to the wonderful chef and medical staff.Negatives
The only difficulty can be considered the rather difficult ascent and descent from the sanatorium to the city center, which can be difficult for elderly people or those with musculoskeletal problems.Answer from Spa-Hotel Panorama
Уважаемый Григорий! Благодарим Вас за выбор нашего отеля и за обратную связь. Мы рады, что Вам понравилось отдыхать у нас. Будем ждать Вас снова!
Positives
Staff: Katerina is a very smart and sincere person. The cook was a great person and a great person.Negatives
The administrator at the reception desk needs to be replaced and Katerina installed as a smart girl...Answer from Spa-Hotel Panorama
Уважаемый Алексей! Благодарим Вас за обратную связь. Мы передали Ваши тёплые слова нашим сотрудникам, им очень приятно! Приезжайте к нам ещё!
Positives
1. Employees in balneo center very well organized, friendly. Excellent!!!! 2. Very good diet for people with gastrointestinal diseases. 3. Large rooms. 4. Clean. 5. PrizeNegatives
1. No elevator. 2. The furniture is damaged. 3. Strange classic massage (after 1 I got a hematoma and a bruise). I didn't allow anything more. 4 no German language. 5. The hotel does not correspond to 4 stars. 6. It's a pity that only diet food.Answer from Spa-Hotel Panorama
Lieber Henrietta, Vielen Dank für Ihr feedback. Wir gehen gerne auf Ihre Wünsche ein. Und wir lernen Deutsch! :
Positives
I would like to immediately note that the administration of the sanatorium takes care of the selection of personnel at the highest level. All the staff are polite, caring, and know their stuff. Particularly noteworthy is the very caring and patient girl Lena, who is envious of the procedures, who carries out every procedure so that I never wanted to miss them. The food in the dining room is quite good. It was important for me that there was a lot of fresh vegetables and fruits. The dining room staff always maintained a clean and comfortable environment. The chef not only cooked superbly but also made every effort to please every guest. Many thanks to him. The rooms are quite comfortable. I always slept well on the beds. The rooms are cleaned and cleaned every day. The windows offer a magnificent view of the city; I took photos that looked like a postcard. Overall, I had a very good impression of the sanatorium.Negatives
Of the minuses, the first thing that comes is the small number of sockets. There was no outlet near the bed in my room. My daughters had an outlet in their room near the bed, but only on one side. Of course, the location of the hotel is also twofold. Although there is a magnificent view of the city from above, going down and up to it every day is certainly not for everyone. It wasn't really a problem for me.Answer from Spa-Hotel Panorama
Уважаемый Роберт! Благодарим Вас за Ваш отзыв и тёплые слова о нашем отеле и персонале. Нам очень приятно, что Вы хорошо провели время у нас. Мы стараемся решить вопрос с розетками, насколько это в наших силах.
Positives
Staying at the Panorama Hotel is a positive experience. Many thanks to everyone who works at this hotel. I liked everything very much. We will definitely come back to you again. For those who have not yet decided on the choice of hotel, I recommend the Panorama Hotel, you will not regret it. And the fact that the hotel is located on a hill is only a plus for those who want to improve their health. Once again many thanks to all the hotel staff. You made our vacation unforgettable.Negatives
no consAnswer from Spa-Hotel Panorama
Уважаемая Валентина! Благодарим за Ваш отзыв и тёплые слова! Будем счастливы видеть Вас в нашем отеле снова!
Positives
Responsive, friendly staff. Pleasant impressions from the hotel. Comfortable hotel. The room is cleaned every day, no complaints. Everything is clean, neat, comfortable. Great view of the city. The food is very tasty. level treatment. The package includes many procedures and they are all of decent quality.Answer from Spa-Hotel Panorama
Уважаемая Людмила! Большое спасибо за Ваш отзыв! Нам очень приятно, что Вам понравилось отдыхать у нас. Будем рады видеть Вас снова!
Positives
Excellent duplex room with city viewNegatives
The climb was too steep, I had to buy a bus pass. Walking is difficult even for young people. There is no variety in food choices, the same thing for breakfast every day. No elevatorAnswer from Spa-Hotel Panorama
Уважаемая Мария! Благодарим за обратную связь. Спасибо, что озвучили пожелания, мы постоянно корректируем меню, чтобы наши гости получали максимальное удовольствие от отдыха.
Positives
The staff of the sanatorium was very friendly, it felt like we were in the same family, where everyone living was cozy and warm. Thanks to all the staff, the wonderful massage therapist, the very nice nurse. The treatment was carried out at the highest level. I really liked the room, large, spacious, it was convenient accommodation. If you need to miss dinner, it was kindly brought to your room. Thank you all very much!Negatives
What was difficult to overcome was walking to the springs, and with sore legs and shortness of breath, it was almost impossible. I had to take a travel ticket. The location of the sanatorium is not very favorable, but this no longer depends on the work of the staff. The same problem arose when using stairs, no elevator, this was unexpected. But the staff, noticing this, offered to report the problem on the next visit so that a room could be allocated on the 1st floor. I think it was nice of them.Answer from Spa-Hotel Panorama
Уважаемая Лидия! Благодарим за обратную связь. Мы рады, что Вам понравилось отдыхать у нас. Будем надеяться, что Вы ещё приедете в наш отель, мы всегда будем счастливы Вас видеть!
Positives
The sanatorium is located on a hill from the springs, a couple of times we went down on foot, but then we bought a pass for the N2 bus and rode on it, it was very convenient, and we walked and drank some water in the center. I would like to note the excellent work of the staff! The girls at the reception are sociable and professional, very respectful and know their stuff! It was very pleasant to be in the sanatorium, beautiful corridors and stunning views from the window! The first day turned out to be the most memorable, because the surprise was that I checked into a room with a view of the city and they made a vegetarian menu for me; upon request, the food was delicious and beautiful throughout my stay! When we left for Excursions, dinner was waiting for us in our room upon arrival!!! I am very pleased with the sanatorium!Negatives
The only misunderstanding I had to face was consulting a doctor! Before my trip to Karlovy Vary, I consulted with a doctor on your website; with my diagnosis, all medical procedures in the sanatorium are contraindicated for me! I went to discuss this directly at the sanatorium with the doctor, she said that I couldn’t do anything, the doctor didn’t measure my blood pressure or pulse))), didn’t do anything, didn’t prescribe anything, I paid 1900 CZK for it!Answer from Spa-Hotel Panorama
Уважаемая Анна! Благодарим Вас за отзыв и тёплые слова! Приносим извинения за недопонимание в ситуации с врачебной консультацией, и сделаем всё возможное, чтобы это исправить. Мы стремимся к тому, чтобы отдых и оздоровление в нашем отеле были максимально комфортными для Вас!
Positives
We spent several unforgettable days at Panorama, where we were greeted with love and attention, starting literally from the reception! It was a late check-in, but they took care of us and brought dinner to our room! The room was provided with a view of the gorgeous city, you wake up and the birds are singing! I’m surprised, but the price-quality ratio has been maintained for many years, thanks to the attentive and professional approach to her favorite hotel by the administration in the person of Alexandra! Thank you for your attentive service. With love to you - your regular guests.Negatives
No;Answer from Spa-Hotel Panorama
Уважаемая Ляззат! Благодарим Вас за отзыв, а также за постоянство. Двери нашего отеля всегда открыты для Вас!
Positives
Everything is fine. Well done AnyaNegatives
Everything is fine, only robes with torn straps, but this is not very importantAnswer from Spa-Hotel Panorama
Уважаемый Евгений! Благодарим за оставленный отзыв. Мы уже обновили халаты, так что приезжайте к нам ещё!
Positives
I rested at the hotel from May 7 to May 16, from the moment I checked in I realized that I was not mistaken in choosing the hotel, I informed the hotel that I didn’t have time for dinner, and it was very pleasant when dinner was waiting for me in the room, the girls at the reception were very polite, Ksyusha and Katya you are great, the hotel manager Olya was always ready to help, Anechka and Yura are doing a great job, there are no queues in the treatment department, everything is on schedule, this is a big plus and comfort, It was very nice when the hotel staff congratulated you on your anniversary, I really liked the food, the cook was great , tried to please everyone, the breakfasts were hearty, there was enough of everything, I especially liked the cheesecake, the view from the hotel is simply fantastic, the rooms are clean, comfortable, the guys cleaned well, the towels and bathrobes were clean, they were always changed at will, for me it was a plus that there was linoleum and not carpet, I really liked the sauna, I liked that the treatment department offered detox with lemon and mint, the price-quality ratio is excellent, thank youNegatives
I wasn’t looking for flaws, I came to restAnswer from Spa-Hotel Panorama
Уважаемая Елена! Благодарим Вас за обратную связь. Для нас большой честью было разделить с Вами Ваш праздник. Рады, что Вам понравилось в нашем отеле, приезжайте ещё!
Positives
I really liked the attitude of the staff. They greeted us like family. They always helped solve any problem and gave useful advice. Special thanks to the rehabilitation specialist Anechka. Smart girl. Ideal location of the hotel. Stunning view from the window. Very cozyNegatives
I liked the food. Everything is delicious. But there weren’t enough fresh vegetable salads (there was only cabbage)Answer from Spa-Hotel Panorama
Уважаемая Наталья! Большое спасибо за Ваш отзыв. Мы рады, что Вам понравился отдых. Спасибо, что озвучили свои пожелания, мы их обязательно учтём.
Positives
We stayed at the hotel from May 5 to May 11, everything was just great! Excellent food and treatment. The staff is very responsive and friendly. I would especially like to note the work of the waitress Maria and the cook Sergei. Dessert was always with a twist! Literally and figuratively...Negatives
I didn’t like that the coffee came from a thermos and was almost always lukewarm. But for a small fee you could order a Cappuccino or Latte.Answer from Spa-Hotel Panorama
Уважаемая Марина! Благодарим за отзыв о нашем отеле. Мы обязательно учтём Ваши пожелания и будем надеяться увидеть Вас в нашем отеле снова.
Positives
Special thanks to the girls from Ukraine for medical care, the hotel is very clean and well maintainedNegatives
A huge request for the hotel management, you have 4 stars but the range of food is not even worthy of 2 stars, horror! there is nothing to eat, especially for dinner, there are no fruits and desserts at all, is this greed? Everyone living in the hotel is in shock......Answer from Spa-Hotel Panorama
Уважаемая, Оксана Постольник. Благодарим Вас за высокую оценку нашего отеля и оставленные комментарии. Обязательно передадим Ваши слова нашим сотрудникам и исправим все недостатки, связанные с питанием!