references
Elena Gabelko
30.04.2019
Positives
All at the highest level. Treatment, nutrition (light, dietary), maintenance. I thank all the hotel staff for creating a comfortable, cozy and warm atmosphere.Negatives
I would like to take an excursion to Prague on a day off.
SVETLANA SHIROKOVA
29.04.2019
Positives
The hotel is clean, comfortable. Very beautiful view from the window. Friendly staff. Attentive nurses. Rooms are cleaned every day, bed linen is changed every other day.Negatives
The food just sucks. As for fruits, there are only apples and that, not everyone gets it for breakfast. Vegetables are only tomatoes and cucumbers in the morning, and for dinner on a salad every day there is cabbage, which is simply impossible to chew. The portions are so large that guests have to go to a cafe for dinner in the city. For a woman these portions are small, but what can we say about men. It’s a pity we can’t post photos of our dinners here! I have always vacationed in three-star hotels that I found on your website, everything was very great! I decided to increase the star rating. I don’t know how this hotel can be given 4 stars, it’s not even worthy of 3! For dinner every day, a piece of dry porridge with such a piece of meat or fish that you can’t even see the rubbery cabbage salad on the plate. And this is for two weeks. Yes, there is something for tea only for breakfast (pie and croissants from the supermarket, which not everyone gets either!) Maybe the owner of the sanatorium just changed and that’s why the food became so bad! I definitely won’t go to this sanatorium again, and I don’t recommend it to others. Well, perhaps for those who want to remember their childhood pioneer camp, when they really want to eat in the evening. And they paid a lot of money for food! Running uphill and downhill 3 times a day for water is also not easy, even for young people.Answer from Spa-Hotel Panorama
Добрый день, уважаемая Светлана! Благодарим Вас за отзыв. Все замечания мы передадим ответственным сотрудникам, особенно менеджеру по питанию
Маргарита Струкова
28.04.2019
Positives
The hotel staff is very friendly and professional.Negatives
The food does not correspond to 4 stars, it feels like the management is saving on vacationers
Larisa Kartavshchikova
26.04.2019
Positives
The staff work is very good. All the girls and boys are great. Beautiful view from the window, silence, homely feeling. The rooms are large.Negatives
Very poor food. Of course, we didn’t go hungry, but there were no vegetables or greens at all. And the quality of cooking leaves much to be desired. It’s probably not the chef’s fault; it’s just difficult to cook a masterpiece from pangasius and mackerel.Answer from Spa-Hotel Panorama
Благодарим за ваш отзыв Хотим добавить, что уже усовершенствовали меню и увеличили выбор блюд.
SERGEY AFANASYEV
21.04.2019
Positives
The location of the sanatorium is EXCELLENT: it’s not far from the colonnades, the walks are pleasant and useful!!! The food is decent, sufficient... True, if you come for breakfast after 9, you may not get fruit or a piece of pie, but porridge, omelet, sausages are always available. Request: I would like to have a cooler with hot drinking water on the floor. The service staff is polite, friendly and efficient. I would like to thank OLGA (RESCEPTION)!!! The quality of treatment is good.Negatives
Quality of accommodation - why the rating is "bad": Dear Sirs, the reservation number -121603619 assumed accommodation of 2 people in a double room with a view of the city. I, Irina Afanasyeva, arrived at the hotel after a 2-hour flight delay and 2-hour standing in line at passport control in Prague on April 7 at about 1 am. We managed to enter the hotel after 15 minutes of ringing and knocking on the door - in fact, it was already so late that they were not expecting anyone. I arrived alone and did not have your booking confirmation with specific conditions. They put me in room 27 (overlooking the road), I was so tired that I was glad to get to the shower and bed. However, the next night I practically did not sleep, listening to the sounds of passing cars until 1 am and at 5:48 am I was awakened by the sounds of the first cars. I went down to the reception and asked KSENIYA to change the room, knowing that my husband could not book a room with a view of the road. At first I was categorically refused, citing the hotel's full capacity. I asked to connect me with the manager, said that I would write about everything... and suddenly, having returned after the procedures, they offered me to immediately move to a room on my own floor, to room 22. WONDERFUL ROOM WITH A VIEW OF THE CITY!!! And the mood is already ruined... I also contacted the reception (to Ksenia) with a question that my husband would arrive later, could I use some of the procedures included in the paid package for him before his arrival... I was DENIED. By the way, about the free excursion to Prague included in the package of services: there was NO INFORMATION at the reception! And, of course, I haven’t visited Prague... Sincerely, Irina Afanasyeva.
Ирина Крылосова
07.04.2019
Positives
We visited in February 2019. We were lucky with the weather. I really liked the hotel too. Located in a luxurious location overlooking the most beautiful part of Karlovy Vary. Directly from the window you can see the Diana observation deck, the Grand Hotel Pup and other beautiful buildings. The most beautiful photos can be taken on the way to the hotel along the hiking trail, which is not entirely steep, even your legs don’t get tired, even though the hotel is located on a mountain. Everything in the hotel is family-like, very cozy, you are treated like family. We took 3 meals a day. I think it's quite. The portions are large, but the food is monotonous (but this is not a minus). You won’t go hungry. For breakfast there is a very large selection of products (porridge, yogurt, sausages, pancakes, etc.). Lunch and dinner with a choice of two courses. The treatment is not bad. But since the hotel is small, the medical facilities are also small. The procedures are performed with high quality. They make concessions if you need to change the time. We enjoyed our stay at this hotel and did not regret our choice at all. We'll definitely be backNegatives
The downside is the lack of an elevator. Therefore, when choosing a room, I think this will need to be taken into account by those who have problems with their legs
Диана Вахрушева
05.04.2019
Positives
The hotel is small, cozy, very clean. There are no queues for procedures. I really liked the work of nurse Irina.Negatives
I booked a room with a view of the city, and they put me in a room of a better category, but partly with a view of the road. Therefore, it was a bit noisy, because... There is quite a lot of traffic on the road.
Zhanna Kolbanovskaya
29.03.2019
Positives
Clean, comfortable hotel, friendly staff.Negatives
Poor nutrition: lack of food, poor diet
Zhanna Kolbanovskaya
27.03.2019
Positives
I chose the hotel based on its location (I often vacation in KV, everything is familiar), but I didn’t calculate my strength - the road to the hotel is a bit difficult and the climb is steep. I liked the hotel itself, it’s clean, comfortable, but there is no elevator (it’s also difficult to get to the 3rd and 4th floors with suitcases, but the hotel staff helps). There are no complaints about the room. The TV did not show the Russian channel, it was replaced.Negatives
The food, frankly speaking, is unimportant. Breakfast: Small assortment and, most importantly, lack of products - you will arrive 10 minutes later and will be filled with bread and tea. Dinner order: the choice of 2 dishes is such that there is nothing to choose from. I remind the reader that I was going for treatment, drink water and eat the right food, diet should be of choice. In a word, food is a minus of the hotel. The staff is friendly.
Маргарита Арзуманова
24.03.2019
Positives
Overall I liked it. We like to walk a lot uphill, from the mountain, so we specifically chose a hotel on a hill. It only takes 8 minutes to go down to the source. The room is clean, comfortable, spacious, although there are some cracks in places, but they are not particularly noticeable. Very polite staff, they try their best. The doctor was very attentive, listened to us and prescribed treatment. We were also lucky with the nurses, they did everything carefully and were always helpful. The food was delicious, although there was not enough dietary food, but you could ask not to add garlic or sauces. Thank God, we have minor problems with the gastrointestinal tract.Negatives
We do not recommend this hotel for those who have serious problems with the gastrointestinal tract; they will not be able to follow a strict diet. The main negative comes from the owners. Although they are probably somewhere in the Maldives and they don’t care about anyone. Where, one might ask, does such greed and stinginess come from? They save on staff, there is not enough manpower, and employees have to get out of their way to satisfy all clients. There are not enough dishes. How can you save on dishes!!! You only need to purchase once!!! As a result, you have to wait for clean dishes and fresh food to arrive. Nurses are also torn. There are not enough sockets in the room, it is inconvenient to charge the phone. I already mentioned the cracks in the room. I ask the owners to think about all this!Answer from Spa-Hotel Panorama
Уважаемая Маргарита Арзуманова! Благодарим Вас за оставленный отзыв. Рады, что у Вас остались положительные впечатления от пребывания в отеле Панорама. Мы учли все Ваши замечания и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!
ivan chyzhyk
21.03.2019
Positives
Thank you, I liked everything very much. Professional approach to treatment, high-quality food. cleanliness, the staff is very attentive. Thank you.
Татьяна Трубина
17.03.2019
Positives
Pros: large room, beautiful view, large bed, excellent room cleaning, helpful staff.Negatives
Horrible food - coffee in a tea-colored thermos, no cottage cheese, one type of eggs and cheap sausages. Porridge in the form of milk soup, rare grains float, every day. For dinner for 2 weeks, cabbage salad and a meager main course. The treatment department is old. There is no hairdryer at the reception; the one in the room overheats and you have to wait 15 minutes for it to cool down. Drying your hair becomes a nightmare. The dressing gowns are rags, full of holes. There are no slippers, if you want, buy them for 170 CZK. Savings on everything. The staff tries their best, but alas. This is not 4 stars or even 3. Don’t ruin your vacation, it’s better to pay extra and choose another hotel.Answer from Spa-Hotel Panorama
Добрый день, уважаемая Татьяна Трубина! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили.
Ekaterina Sobakinskikh
12.03.2019
Positives
Nice room with city view. Wooden floor, not carpet. A bathtub, not a shower stall.Negatives
The food is not great. The porridge is very sweet, the desserts are very sweet, the yoghurts are sweet - not natural. Too many potatoes: as a side dish in all types, in every soup. Lots of carbohydrates, little protein.Answer from Spa-Hotel Panorama
Добрый день! У каждого клиента свое мнения и вкусовые предпочтения. Меню в отеле разнообразное, картошка не во всех гарнирах. Единственное, что могу добавить для информации другим гостям, добавили мы на завтрак к сладким и несладкие йогурты.
Galina Kanunnikova
01.03.2019
Positives
I really liked the hotel. The wonderful atmosphere created by the owners and staff of the hotel! Thank you very much!
TAMARA SAPINA
16.02.2019
Positives
I would like to thank Dr. Irina for the treatment and professional experience. The hotel staff are very friendly.
Galina Zatsepina
29.01.2019
Positives
We had a great rest, gained strength, vigor, positivity and a great mood! I want to come again!!!!
Natalia Churkina
27.01.2019
Positives
Calm, comfortable hotel, friendly staffNegatives
The main disadvantage (but perhaps a plus for some) is the location at the top of Gorka, so sometimes I didn’t have the fortitude to go to the source
Sergiy Staruk Kazakov
24.01.2019
Positives
Very responsive staff! Special thanks to manager Olga, nurse Irina and massage therapist Yuri! The hotel is cozy and warm. Rooms are cleaned regularly. Procedures are carried out on time. Thank you for a good stay!Negatives
The food is not bad, but lacks variety. .
Konstantin Dietrich
23.01.2019
Positives
We really enjoyed it, good food, friendly staff.
Светлана Егорова
09.01.2019
Positives
We vacationed with friends at the PANORAMA Spa Hotel in August 2018! I really liked it! Cozy home environment. beautiful view of the whole city. We specifically chose a hotel further from the center so that we could walk more. For those who have this problem, it is better to consider other hotels. The price-quality ratio is all right. Thanks to the staff for the kind and pleasant homely atmosphere. We had enough food, we had breakfast and lunch, and for dinner we went to different local restaurants. We will definitely return to this magical city and this is a hotel!!!Negatives
Yes, there was a minus that simply shocked me: bats flew into the room at night. They flew into the window that we left open for fresh air.
Александр Гарт
07.01.2019
Positives
Excellent price-quality ratio. The sanatorium is located in the center, you only need to go down the hill, which did not bother us at all. Responsive staff helps resolve any issues. Comfortable, spacious and warm rooms are cleaned daily. The food is quite dietary, beautifully presented dishes. Attentive support of procedures. We will definitely come back again.
наталья Трубицына
03.01.2019
Positives
I liked everything: cozy, clean, excellent procedures: huge thanks to Irina, who carries out the procedures professionally.
Liliia Shafikova
17.12.2018
Positives
Very cozy small hotel. Clean, warm and comfortable room. Polite, responsible staff. The hotel is located on a hill, overlooking the city and colonnades. There is a bus stop next to the hotel, you can go to the modern part of the city or go down to the colonnades. .Very good, hearty breakfasts. Great baked goods.Negatives
For dinner I would like a more dietary menu... Steamed vegetables, fish, meat.
Тураева Ольга
10.12.2018
Positives
We really enjoyed our stay at the Panorama Hotel. Very cozy, clean, warm. Friendly and friendly owners, wonderful Natasha, who helped us with everything, very good staff. The location of the hotel is simply ideal for us, 500 steps down and up to the springs, helps us stay in good shape. Delicious breakfasts, cozy outdoor seating area. We hope to come see you again!
Nikolai Murylev
31.10.2018
Positives
Great holiday and time well spent. Thank you very much to all the hotel staff. The location of the hotel is not a minus of the hotel, but a plus. The food was delicious and beautiful, the portions were large. If you live without physical activity with such a diet, the consequences will not only be on the face. And if it’s hard to climb uphill, then you can take the lower road. When leaving the hotel, go down the road and turn left behind the path where the houses end. There the road to the springs is flatter. A wonderful excursion to Prague added positivity and satisfaction from the holiday. The guide Lena told a lot and interesting things. .Thank you SanatoriumsNegatives
Bathroom. There was always a puddle on the floor after taking a shower
Andreas Kehl
07.10.2018
Positives
Delicious food, close to the forestNegatives
Not always clean towels and blankets in treatment rooms
Arkadiy Yagodzinsky
01.10.2018
Positives
The weather was great. The air is fresh. Everything around is green. Purely! The room was cleaned every day. The attitude towards visitors is very good with a smile. We rested for 2 weeks. The first week the food was simply excellent, but in the 2nd week the cook changed. The food was like home! The meat is hard to chew. The potatoes are undercooked.Negatives
I didn't like that there was no clock on the wall in the room. It is difficult to go down to the springs. Those who suffer from high blood pressure have nothing to do in Karlovy Vary. The city is in the lowlands. We were placed on the 3rd floor. You have to go down to the power supply and for procedures, that is, it’s 4 floors. After the procedure, you need to get up and change clothes and then go down for breakfast or lunch. At our age it's hard. We came to relax, not to run around the floors.
Regina Vichornov
25.09.2018
Positives
We liked our stay at the hotel. The staff is friendly, the manager Olga immediately solves all problems that arise. We thank her for this. The room is beautiful, overlooking the city, cleaned every day. There are no complaints about the cleaning, they clean in good faith. The food is good, there is always a choice, we had 3 meals a day, we are satisfied. The procedures are carried out competently. We recommend this hotel.Negatives
We would like to draw the attention of those who are thinking of booking hotels. This applies to all hotels located on a hill! In fact, it’s not easy for untrained people (regardless of age) to climb a hill 3 times a day for water. This information is indicated, it is not hidden. Then why book a hotel and give a negative review on this basis? After all, the employees do everything to make us like it.
Galina Koltsova
02.09.2018