references
Юрий Васильев
16.08.2018
Positives
The main advantage of the hotel is its location to the Mill Colonnade, although the city center is so small that, in principle, many hotels give this advantage. The reception staff speaks several languages, which removes the barrier for those who, in addition to their native language, do not know a foreign language. The work of the staff is coordinated and harmonious, the maids clean the room quite well. The main advantage of the resort is mineral water, and rehabilitation procedures are an addition. The hotel has a small base for therapeutic activities, not very diverse, but basic procedures are available.Negatives
I rarely write bad reviews, but I believe that this can help tourists when choosing, and hotel managers when revising approaches. 1. One of the problems of the hotel is the elevator, the operation of which is often disrupted, including when there is a passenger in it. It works slowly and it’s very stuffy inside 2. The doctor... it’s clear that at a resort no one expects miracles of healing from the hotel doctor, but the attitude is rather formal. No one asked for medical records, they measured my blood pressure, and after a brief history taking, procedures were prescribed. Unfortunately, the resort widely uses treatment methods with unproven effectiveness, namely magnetic therapy (for those interested, in 2002 the National Science Foundation recognized this method as unscientific). At the same time, the doctor prescribes this event, and if the vacationer does not like it, then the nurse can easily replace it with something else. Question: If a nurse can so easily cancel a doctor's order, then the intervention is not as valuable or not effective at all. Also, the doctor will most likely agree to prescribe you the usual regimen that you previously received at similar resorts. I didn’t notice any imposition of any services. 3. Despite the fact that this is a 4**** hotel, it feels like a good three ruble a) except for the provided robe/slippers and liquid hygiene products nailed to the wall, there were no other related products. It’s not that I need a toothbrush/comb/soap/paste, but usually already in 4 stars this is present. b) the sockets are very crookedly located: one is somewhere in the corner, the second is further than arm's length. c) the room was noisy due to the rattling of the refrigerator and electrical panels: I had to adjust them myself several times. d) there is no minibar in the room. The food deserves special criticism, because... beautiful pictures on the site and reality are two different things. Oddly enough, of the breakfast-dinner combination, the morning meal was richer in variety. Breakfast is more or less standard: sausages, scrambled eggs, cheeses, sausages, yoghurts (not the canned version), cereal, dessert. The dinners were meager and I never saw the original cuisine that was promised in the video message. Apparently this applies to the hotel restaurant, but not the dining room for guests. Very salty soups, boiled fish, steamed vegetables (often hard), chicken, couscous, one type of salad. Unfortunately, sometimes we came across poorly washed plates. As the great Russian physiologist Bekhterev once wisely said, “thought is material” - only at the end of the stay did at least fruits to choose from, some kind of dessert appeared. The tea doesn't brew well and you have to wait a long time. d) very dim lighting in the bathroom. And finally the final touch. The hotel description said "Free excursion to Prague." It’s not that I need it, but the fact itself is that no one during my entire stay offered this service or clarified whether it was needed.
Boris Parfentiev
12.08.2018
Positives
We would like to express our gratitude to all the staff of the Rouge Spa Hotel: the attendants, the doctor and the medical staff. nurses, employees who monitor cleanliness, restaurant workers for their attentive, friendly attitude and professionalism. Special thanks to the chef, Mr. Martin. He surprised us with perfectly prepared meat and especially fish dishes. We would like to emphasize that this sanatorium also serves dietary dishes, so it makes sense for those who need dietary nutrition to come here as well. We would like to wish all employees health, prosperity, and the chief manager Elena Romanova - prosperity and prosperity of the company. Alla and Boris Parfentiev, Chisinau, Moldova.
Petr Bezborodov
07.07.2018
Positives
Excellent location for a drinking course. Purity.Negatives
When staying at a hotel without treatment, access to the pool is not included; this must be included in the accommodation program.
Natalia Fomenko
27.06.2018
Positives
Center of the resort, cleanliness, friendly staff, availability of own parking spaces next to the hotel, good cuisine.Negatives
There's no such thing.
Yulia Voskoboynikova
22.05.2018
Positives
Nice hotel with convenient locationNegatives
Same breakfast every day
Игорь Оленин
19.05.2018
Positives
I've been going to Karlovy Vary for 10 years. This is the best hotel in its price category! The attitude of the staff is beyond praise! A complete positive from our 3 week stay! Absolutely all hotel services are excellent!
Majina Zirjakova
03.05.2018
Positives
Second time in Rouge, I liked everything, we will come again. Thanks to your site, it helps a lot when choosing a hotel, good luck to you.
NINA TERENTEVA
24.04.2018
Positives
Excellent location of the hotel, excellent treatment, excellent food, long time intervals for meals, excellent work of all staff, daily cleaning of the room including weekendsNegatives
There is really no kettle in the room.
michael rosenke
13.04.2018
Positives
We are satisfied with our stay at the hotel and the treatment, the excellent room and the very attentive attitude of the staff had a pleasant effect on our well-being, we will recommend the hotel to our friends and family. We are grateful to the representatives of "Sanatoriums comp."
Нина Андреева
01.04.2018
Positives
This is my second time at the Rouge Hotel, I like its location, very friendly staff, cleanliness, the condition of the rooms, the Internet worked great, excellent telephony and TV. The treatment was very good, the procedures were performed on time and with high quality.Negatives
The food this time was a little monotonous; last year there was a larger selection of dishes, salads and desserts, although overall everything was good.
Maya Nemtseva
01.04.2018
Positives
I really liked it, it was my first time with my husband.Negatives
Few procedures, I would like more
OLEG UPERENKO
27.03.2018
Positives
The biggest plus is the location of this spa hotel, 150-200 m from the main sources, the presence of a parking lot, or rather, parking spaces assigned to the hotel on the adjacent street. When ordering through the website, I indicated the need for parking, to which I received the answer that they could not guarantee, but would make every effort, which was done. Nearby is a city bus stop, a shopping center and a tour bus stop. Excursions for every taste, direction and preference. We rate the quality of treatment as excellent. A very highly professional doctor who understands your medical problems perfectly and speaks Russian well, together with his assistant. Three treatment procedures per working day, which are included in the price of the tour, are quite enough and not excessive to enjoy your stay in Karlovy Vary, at the same time receive treatment and go on excursions. The quality of the procedures themselves is very high, the specialists are not only friendly and friendly, but also highly professional. The 3-course buffet deserves the highest praise. During the two weeks of our stay, the dishes were almost never repeated (except for breakfast, which is natural), and they were also very tasty. The rooms were cleaned regularly, everything you needed was available, and the presence of elevators made life much easier. The fact that some procedures are carried out in the neighboring hotel "Malta" does not bother us at all, because it is literally 30 meters away. For lovers, there is also a restaurant on the ground floor. This obviously explains the high quality of food at the buffet. The front desk staff deserve the highest praise.Negatives
I didn’t really want to write, but it would be desirable for the staff who remove used dishes to do it somehow more delicately, and not place a tray with dirty dishes on the edge of the table, where you have not yet finished eating, and take them away from you with their other hand. used dishes under your nose. Maybe it would be more convenient to use carts on wheels?
VLADIMIR MATVEEV
12.03.2018
Positives
The positive is given in the questionnaireNegatives
The driver was at the Ruze Hotel at 4:50. He got out of the car and watched benevolently as my wife and I brought our things to the open trunk. We did this not without effort: I am 83, my wife is 69. During the first half of the journey, the driver stopped at a gas station and refilled the tank. I was surprised that the car left for the flight unprepared, i.e. without the required amount of fuel, as well as the fact that during refueling passengers were not asked to get out of the car. We arrived at the airport when a significant number of passengers had been checked in. Passengers did not receive receipts for payment for the transfer.
Peter Pausch
12.03.2018
Positives
Cozy, centrally located hotel. The staff is very polite, both in the dining room and at the reception and the cleaning team. The medical staff is responsive and polite. 👍👍👍Negatives
My husband and I lived in a double room, the beds were separated and it was not possible to connect them. 😕👎
Людмила Панкратова
05.03.2018
Positives
I stayed at Ruze for a week from February 25th to March 4th. The hotel is wonderful, the staff is excellent, everyone is polite and attentive. The food was excellent, I would especially like to mention the cook - a young woman, she cooked simply superbly, she had very good energy and the waiter, unfortunately I don’t know his name, entered the restaurant only with a smile on his face and wishing everyone a good morning and bon appetit, he asked me why I didn’t eat duck. This speaks of his attention and good, conscientious attitude towards his work. I would also like to note the good work at the reception - Elena and two women - Czechs, unfortunately I don’t know their names. Their sensitivity and attentiveness, goodwill and desire to help on any issue. Yarka is grateful for the good and conscientious cleaning of the room, attentiveness and kindness. I have something to compare with - I previously stayed at the Krivan and Purkune hotels. Next time I will only stay at Ruze!!!Negatives
NO cons!!!
Galina Fedorova
05.03.2018
Positives
Convenient location of the hotel. Good, well-coordinated work of the staff. The rooms are cleaned every day, bed linen and towels are changed regularly. Dietary dishes are always available.Negatives
The room was cold. With two batteries turned on at full power, sometimes I had to sleep in a robe. It blows strongly against the windows.
TATIANA LYUBEZNOVA
26.02.2018
Positives
Thank you! I liked everything very much. We will visit the sanatorium again and recommend it to friends.
EKATERINA LAMBUTSKAYA
11.02.2018
Positives
Polite staff Good treatment Nice atmosphere
Olga Vagina
07.02.2018
Positives
All liked it . We ordered half board (breakfast and dinner). I liked that there was always soup for dinner.. the food was good.. there was always a choice of hot dishes for dinner (dietary fish, chicken and some kind of meat). There was always fruit for dinner (apples, pears, tangerines , oranges, bananas, even fresh pineapple twice a week).. The treatment is standard, as everywhere else in Karlovy Vary. The doctor is very attentive.. the procedures were prescribed at will.. The staff at the balneo is very friendly.. procedures can be carried out as desired without any problems.. The massage was done by massage therapist Rosa.. very competently.. we were satisfied.. I am grateful to all the hotel staff for the vacation.. Well, and the most important thing is the proximity to the source.. Some procedures are done at the Malta Hotel.. but this did not spoil the vacationNegatives
We rested and didn't look for any negatives...
михаил миронов
07.01.2018
Positives
Convenient location, quality treatment, friendly staffNegatives
No negativity
Кристина Клименко
14.12.2017
Positives
I really liked the medical staff: calm, friendly, attentive people, including the head nurse and doctor. The room fully corresponds to the description, including bathrobes and slippers. The food is monotonous, but there is always something to choose from. For example, I was not bothered by eating fish every day for dinner, steamed and not fried, because... There were definitely other meat dishes. In the end, for me, it was a very comfortable sanatorium, especially based on the location. I can say that I would come again and again)))Negatives
At the reception there is a very unpleasant lady with dark hair, who always answers any questions dismissively, unlike her shift worker Katarina. The restaurant staff is also unpleasant, they can sing, talk loudly to each other, they are very, very unhappy if the guests do not leave the restaurant at 9.50, although breakfast is until 10.00, while loudly collecting dishes and changing tablecloths, and are very, very, very unhappy , if you are still in the hall at 19.50, and dinner is until 20.00!!! There is always already prepared tea for dinner, which cannot be called tea, it is barely colored water!!! I had to take a bag of tea for dinner at breakfast, and if I forgot to take care of this, I was left without tea)) And of course, the carpet in the hotel and in the rooms needs to be replaced!! This issue is being tracked across many reviews. In the end, all these disadvantages will not affect my desire to come here again; for me specifically they are not critical)).
Александр Доморацкий
13.12.2017
Positives
I don’t know what the criteria are for rating “excellent”; I tell everyone I know that everything was “very good”. My husband and I came to this hotel to relax for the fourth time in a row. We are satisfied. 1. Quality of treatment - three procedures a day, treatment ends before lunch and there is “free time” after lunch. 2. Quality of accommodation - worn floor coverings do not annoy us, we are comfortable that the hotel is in good condition. in the very center, everything is nearby. The hotel has a quiet, calm, “homely” atmosphere. 3. The food is varied and very tasty. Buffet breakfast, lunch and dinner, i.e. there is always a choice. 4. There are no complaints about the work of the staff. We had a good rest and received some treatment. We hope that we will come there next year.Negatives
There is only one negative - gained weight
Алла Бекназарова
07.12.2017
Positives
Good afternoon. I won’t write long and tediously. I’ll say briefly that I liked everything and if we decide to visit Karlovy Vary again, it will be the Ruže Hotel! Thanks to everyone who provided us with such a wonderful vacation and treatment!
michael rosenke
03.12.2017
Positives
Friendly staff of balneology, electroprocedural, dept. and a dining room.Negatives
The room is very small, the carpet floor in the room and corridors is worn out and stained, and they could not achieve relocation to a standard room, as had been paid for, despite repeated requests.
Tatjana Jurov
03.12.2017
Positives
Everything is fine, everyone is happy!! Special thanks to the massage therapists!!
Светлана Крашенинникова
20.11.2017
Positives
View from window 402, competent doctor, good medical staff, friendly staffNegatives
Bad service from the waiter, rude, drops everything, snatches dishes, just rude, bad smell in the dining room, poor food quality - kebab with sausage, a lot of fast food
Grugoriy Dodik
01.10.2017
Positives
Dear Sirs, we liked everything, especially the delicious food in the restaurant. Good room cleaning. Friendly staff. Sincerely, G. DodikNegatives
A note to only one worker in the “Whirlpool baths for feet” department. She didn't change the towels after the previous visitor. After the remark was made, she simply removed the towel and did not give another. This procedure had to be abandoned.
Shakhbaz Muradov
07.09.2017
Positives
Samy tsentr resort!Negatives
Mnoqo meropriyatiy, therefore sumno bilo! Eda ne ocen raznoobraznaya!
Эльвира Кочурова
17.06.2017