references
Positives
Attentive staff in the hotel's medical center, staff at the reception and in the restaurant are always ready to help. All residents have access to the pool throughout the day. The water from the tap was drinkable; there was absolutely no scale in the kettle. The hotel is not located on the very central street, which created additional comfort due to the lack of noiseNegatives
Water in the room is provided only on the day of arrival; then you need to take care of bottled water yourself. Although the staff assured us that the tap water was safe to drink. The kettle was provided only on the third day, although a room with a kettle was booked. Sometimes there wasn’t enough dark bread for dinner
Answer from Spa Hotel Ulrika
Good afternoon, dear Olga, thank you for your feedback and your high assessment of the work of the hotel staff. Bottled water is provided only on the day of arrival, and can then be purchased at the hotel reception. There are no kettles in the comfort rooms, we provide them only upon request of the guest free of charge. Unfortunately, there was no such request from you in advance and the staff provided it to you as soon as possible. Sincerely Alla Motsova Reservations department
Positives
I liked the treatment, but it’s a pity that there was no dirt like it was shown in the picture. The food was very good except that there were no juices for lunch Overall we were pleasedAnswer from Spa Hotel Ulrika
Good afternoon dear Maria, we are glad that you liked it and had a good holiday. We only serve juices for breakfast. We hope you will want to visit us again. Sincerely Alla Motsova Reservations department
Positives
The advantages are as follows: 1. the location is very convenient, 2. modern medical facilities, 3. good food preparation, 4. large spa area, 5. good internet. Responsive staff, ready to help. I would like to express special gratitude to Rana, Vika and Irene for their support and help.Negatives
Cons: 1. Marquette administrator is very rude, doesn’t know Russian well and doesn’t know English. Without listening to the question, he immediately answers no. Because of the question about the extra pillow, I made a big problem. 2. The hotel does not have a vanity set and sewing kit upon guest's request. 3. The room was very small. For one person it's ok if it's warm outside. 4. Long queues for coffee in the morning. Can you install a second coffee machine?Answer from Spa Hotel Ulrika
Good afternoon, dear Bakhyt, thank you for your review and rating of the hotel and its staff. We are sorry that the room did not meet your expectations, but its exact description is on the website where you made the reservation and everything contained in it was provided to you. If the room seems small to you - it is primarily a single room - there is always the opportunity to book a double room for 1 person. We do not provide either a vanity set or a sewing kit. Sincerely Alla Motsova Reservation Department.
Positives
Beautiful design. Good location. The reception staff are nice. Cleaning is goodNegatives
If you came for treatment, you have the wrong address. Colossal... The doctor is a complete unprofessional. He said - if you think you will be treated better here than in Switzerland, then you are mistaken... I was an hour late for the appointment, and then I saw two people at a time, just to wave it off. All treatment is poorly organized. Everywhere you have to wait for a long time. Offices (numbering) are not indicated. Chaos. The medical staff is constantly dissatisfied and irritated. Not all of them, of course.. The head nurse is very nice and the young girl on the wax tried very hard.. The young boy massage therapist is so sweet. I have already visited almost all of Karl’s sanatoriums. Var and I think that this sanatorium offers the worst treatment. The second disappointment is the dining room!!!! I have never experienced such humiliation before. 2 hours are allocated for dinner. Those who didn’t have time are late... Then they simply kick you out in an unpleasant manner... Without even finishing your tea. I'm not used to eating at such a speed. The food is not bad for those who eat meat, but it is not prepared with love. The fish is just like in prison, hard as a shoe, no taste. During the week of my stay I didn’t have a single tasty meal. The waiter boys were helpful. It’s a shame that the manager didn’t add a few details for success to such a beautiful hotel. There were a lot of dissatisfied visitors, but apparently no one was interested. I didn't enjoy my stay. It's a pityAnswer from Spa Hotel Ulrika
Good afternoon dear Elena, thank you for your review and we are sorry that you did not like your stay with us. Sincerely Alla Motsova Reservations department.
Positives
It was a lovely time in Karlovy Vary. The location of the house is very central. The room was very good. The medical department was very good.Negatives
Unfortunately, the excursion to Prague that was included in the package didn't happen for us. According to the booking confirmation, 1 room, 2 people, excursion to Prague. On the day of arrival, I contacted them by email because there was no message about this at reception. Irina kindly told us the location and departure time but didn't tell us that we had to book again. So we weren't on the list and weren't taken. We weren't the only ones with this problem that morning. Several guests left disappointed. We were all looking forward to the excursion.Answer from Spa Hotel Ulrika
Good day dear Karin, Thank you for your review of the hotel. Regarding the excursion to Prague - the hotel does not offer this service, so this review does not apply to the hotel and does not evaluate the hotel's services. Please contact the organizer of the excursion. best regards Alla Mocova Reservation department hotel Ulrika
Positives
We were overwhelmed because we hadn't expected such perfection. The treatment and the timing were so well coordinated that we had the opportunity to see the beauty of the area every day. We had a great time. Thank you!Answer from Spa Hotel Ulrika
Good day dear Lieselotte, We would also like to thank you for the great review of our hotel and look forward to seeing you again Best regards Alla Mocova Reservations department
Positives
The hotel was very nice. Everything you need was there. We were very happy with it.Negatives
Staff, especially at reception, could be nicer. The kitchen is a bit too simple.Answer from Spa Hotel Ulrika
Good day dear Elena, Thank you very much and we hope that you will come back to us despite minor defects. Best regards Alla Mocova Reservations Department
Positives
Generally helpful, friendly and skilled medical staff.Negatives
Our wish to the kitchen team is more attention to aesthetic design prepared dishes and improve the taste of lunches.Answer from Spa Hotel Ulrika
Good afternoon, dear Larisa Efimovna, thank you for your feedback and we will definitely pass on your wishes to the kitchen team and we will try to correct the shortcomings. Sincerely Alla Motsova Reservations department.
Positives
Friendly staff, very good food. Good wellness area.Negatives
Toilet lid openings much too large. Communication in German.Answer from Spa Hotel Ulrika
Good day dear Helmut, thank you for your review and I hope that these small problems did not spoil your holiday in our hotel. Unfortunately, retrofitting is not possible. Best regards Alla Mocová Reservation department of the Hotel Ulrika
Positives
We really like this hotel, everything is great 👍Answer from Spa Hotel Ulrika
Good afternoon, dear Alexander, thank you, we are glad that you like it with us and we hope to see you again. Until next time Sincerely Alla Motsova hotel reservation department Ulrika
Positives
Overall, our week was not bad. It’s a beautiful city, the sanatorium is very clean, but comparing the medical facilities with the Latvian ones we were a little disappointed. Not such a large selection of procedures.Negatives
When making an order with you, we chose a room with a balcony with the appropriate payment. But unfortunately, you booked a room without a balcony for us without informing us additionally.Answer from Spa Hotel Ulrika
Good afternoon dear Lyudmila, thank you for your feedback. Our hotel presents all the procedures that are provided in the Karlovy Vary resort. Only some rooms have a balcony and we cannot guarantee its provision, especially since you have not received any clarifications or wishes. We hope that despite this you were satisfied with your stay and we will be glad if you come to us again. Sincerely, Alla Motsova hotel reservation department Ulrika
Negatives
Transfer from the airport to the hotel was very unpleasant! We had to wait 2.5 hours at the airport for one person! That was the first time we have worked with you! We don't think that's good 👎Answer from Spa Hotel Ulrika
Good day dear Leonid, The transfer you wrote about is not provided by Hotel Ulrika, but by the travel agency where you booked your stay. Our hotel does not take any responsibility for this and this review absolutely does not refer to the services of Hotel Ulrika. Thank you for your understanding. Best regards Alla Mocova Reservation department of Hotel Ulrika
Positives
The sanatorium is wonderful!!! Many thanks to ALL the staff!!! We were very pleased. We will definitely come again and more than once... We will recommend it to all our friends and relatives in Germany and Kazakhstan!!! Don't lose your brand!!!!!!Answer from Spa Hotel Ulrika
Good afternoon, dear Sergey, thank you for your kind words, we will try to justify your trust and hope that you will come to us again, we will be glad to see you and your friends and relatives from Germany and Kazakhstan!!! Sincerely Alla Motsova Ulrika Hotel Reservation Department
Positives
Thank you very much for everything. We were very satisfied. We would be happy to come back.Answer from Spa Hotel Ulrika
Good day dear Vira, We are pleased that you were satisfied and look forward to your next visit. Best regards Alla Mocova Reservation department
Positives
Hello, we are completely satisfied. Hotel is completely renovated and really very nice. We were particularly happy with our two rooms. Pool and sauna area are also great. All devices for the applications are also top notch. Staff very friendly and well trained. Special thanks to Monika, Lenka, Jarka, Tomas and Mirka - great work. We will be happy to be with you again. Kohan familyAnswer from Spa Hotel Ulrika
Good day, dear Kohan family, Thank you for your positive review of our services. I have forwarded your great review to the Medical Center staff and look forward to your next visit. We look forward to welcoming you back to our hotel. Best regards Alla Mocova Reservation department
Positives
Great again and again.Answer from Spa Hotel Ulrika
Good day, Thank you and we hope you had a great experience and look forward to your next visit. Best regards Alla Mocova Reservations Department
Positives
As always everything was fine. The staff is very nice and friendly. We would especially like to note the work of the team from the restaurant where Vika works. Very good team. When they changed, everything was at the highest level. Thank them very much. And of course Anya, she’s great as always.Answer from Spa Hotel Ulrika
Good afternoon dear Paul, thank you for your kind words, we are glad to see you again in our hotel. And of course we will pass on your feedback to Anechka and Vika and everyone else. See you. Sincerely Alla Motsova Reservations department.
Positives
All liked it. After the renovation everything is clean and beautiful. The room is wonderful. Comfortable beds. I especially want to mention the swimming pools and fitness. Thank you for the quality rest and treatment. We hope to return to you again.Negatives
Lack of parking.Answer from Spa Hotel Ulrika
Good afternoon, dear Vladimir, thank you for your feedback and we will be glad if you come to visit us again on vacation. Unfortunately, we do not have our own parking, this is a problem for many hotels located right in the center of the resort area.. Sincerely Alla Motsova Reservations department.
Positives
We were there in January 2024. We were happy with everything!Answer from Spa Hotel Ulrika
Good afternoon, dear Irina, thank you for your review and we are glad that you liked our stay and had a good vacation. Sincerely Alla Motsova Reservations Department
Positives
Hotel is very clean, everything looks very well maintained and newly renovated. Medical staff very nice and helpful.Negatives
Food, they really have to work there. It's a real shame for such a nice hotel. There needs to be more choice. That's the only drawback and I hope it gets better. Because we would like to come back.Answer from Spa Hotel Ulrika
Good afternoon dear Ms. Lilia, thank you for your feedback, we are constantly striving to improve our services and would be happy if you come back to us. Best regards Reservations Department Alla Mocova
Positives
Saunas, swimming pools👏👍Negatives
Lack of parking spaces.Answer from Spa Hotel Ulrika
Good afternoon dear Helene, thank you for your feedback and we will be glad if you come to visit us again on vacation. Unfortunately, we do not have our own parking, this is a problem for many hotels located right in the center of the resort area.. Sincerely Alla Motsova Reservations department.
Positives
The procedures are excellent The hotel itself is very well maintained and clean Hotel in the very centerNegatives
There is no possibility to sit somewhere in the hotel after 21.00 Food, little choice and not always tasty If you came for breakfast at 9.00, then they didn’t report anything. There was a damp smell in the room, I said the recipe three times, but nothing was donePositives
Staff responsible for procedures are always friendly and helpful. Everything runs smoothly and without stress. Procedures can always be postponed and the team is well-coordinated. Ms. Sestra Denni, who is responsible for electrotherapy, is well organized and always in a good mood.Negatives
The food could be a little better. Example of fish dishes, the same fish comes here again and again. Dessert, very tasty and something different almost every evening.Answer from Spa Hotel Ulrika
Hello dear Mr. Robert, thank you for your feedback, we are constantly striving to improve our services and would be happy if you came back to us. Best regards, reservation department Alla Mocová
Negatives
Room 503 was smaller than 504; between them there was a door that was closed and everything could be heard. This confused us. We asked to change the room but we were refused. Everything else was great.Positives
Everything is fine. The place is quiet. Treatment and services are superb.Answer from Spa Hotel Ulrika
Good afternoon, thank you for your feedback and we hope that you will visit us again. Alla Motsova Reservations Department