references
Positives
The rooms are after renovation. The staff is polite. The treatment is good.Negatives
The water in the pool was cold.
Answer from Spa Hotel Ulrika
Good afternoon dear Volodymyr, thank you for your feedback. We have 2 swimming pools in our hotel, I don’t know which one you mean, one of them is a swimming pool, it is cooler than the pool in the Spa center, but in any case, the water temperature corresponds to the standards established by the Hygiene authorities in the Czech Republic and is regulated automatically, regardless of us. Let's hope to see you again Sincerely Alla Motsova Reservations Department
Positives
We were very pleased, and it was definitely not the last time we were there.Answer from Spa Hotel Ulrika
Good afternoon dear Michael, thank you and we are very glad that you liked it and want to come to us again. See you. Sincerely Alla Motsova Reservations Department
Positives
A very nicely renovated hotel, great staff, nice atmosphere.Negatives
The hotel does not have parking spaces, but there are parking garages in the areaPositives
We were there for a week. Completely satisfied. Would love to come back.Answer from Spa Hotel Ulrika
Good day, Thank you and we hope to see you again Best regards Alla Mocova Reservations Department
Positives
Everything is fine!Answer from Spa Hotel Ulrika
Thank you, dear Valery, for your feedback and we look forward to visiting you again! Sincerely Alla Motsova Reservations Department
Positives
The location of the resort is very goodNegatives
We were not satisfied with the food, it was semi-finished food, everything ran out very quickly, without even having time to try it, also there were simply not enough teas, basic tea leaves for everyone, when asked, please bring teas, every time the same answer “ran out”Positives
I really enjoyed my stay and treatment! First, a detailed initial conversation with the doctor, I found out all my “weak” points, and procedures were prescribed accordingly. The nurses are attentive, humorous, and always in a good mood! The girls in the restaurant are also very nice! Wonderful area with swimming pools, jacuzzi and saunas! All sources are located near the sanatorium, as well as the busy central street. If you wish, you can visit a lot of observation platforms and interesting places, the main thing is that the weather cooperates. The historical part of the city is simply a masterpiece, you can admire every building, not a single one is alike! In short, my husband and I were very pleased with our stay at the resort! Thanks to everyone at the ULRIKA sanatorium!Negatives
Upon arrival at the sanatorium, for some reason we were not provided with at least a dry dinner. I had to urgently look for a nearby restaurant, thanks to the passers-by who suggested the direction! It was already late, we barely made it before closing.Answer from Spa Hotel Ulrika
Good afternoon, dear Marina, thank you for your feedback and we will be glad if you want to relax in our hotel again. We apologize to you that a cold dinner was not prepared for you in your room on the day of arrival; unfortunately, we did not have any information about the time of your arrival. We always, when we receive information that guests will arrive late and may not have time for dinner, leave a set or cold dinner in the room in accordance with hygienic requirements. Therefore, do not judge strictly for this nuisance on your vacation. All the best to you in the New Year 2024! Sincerely Alla Motsova Reservations Department
Positives
We liked everything.Negatives
On the first day, an error was discovered: instead of three meals a day, we were told that we had two meals a day, but then everything turned out to be a manager’s mistake. Advice. Update the video, it shows the buffet three times. And at lunch it turned out that you had to choose from the menu in advance. Sincerely. V. JustusPositives
I really liked the hotel, clean, cozy, beautiful, delicious and varied breakfasts and dinners, attentive and polite staff. Good range of treatment proceduresAnswer from Spa Hotel Ulrika
Good afternoon dear Ruslan, thank you for your kind words and we hope that you will come to us again. Sincerely Alla Motsova Reservations Department
Positives
Thank you very much for another relaxing week at the Hotel Ulrika.Negatives
The water in the large pool was a bit too cold and I would like to see a water dispenser in the spa area.Answer from Spa Hotel Ulrika
Good afternoon dear Sergey, thank you very much, we are pleased that you spent a relaxing and pleasant week with us. The water temperature in the large pool is automatically regulated and meets the hygienic requirements for the water temperature in the swimming pool. The water temperature in the relaxation pool in the spa center is higher and corresponds to the water temperature requirements for wellness pools. Alla mocova Sales Department
Positives
Thank you very much, everything was wonderful.Answer from Spa Hotel Ulrika
Good afternoon dear Veronica, thank you for your positive feedback and we will be glad to see you again. Sincerely Alla Motsova Reservations Department
Positives
Very nice rooms. Friendly chambermaids. A great wellness area. The selection at breakfast is too smallNegatives
It would be nice if there was a parking space for guestsAnswer from Spa Hotel Ulrika
Good afternoon dear Tatjana, Thank you for your review and we are pleased that you enjoyed your stay with us. The hotel does not have its own parking lot and does not provide parking spaces. Alla Mocová Sales department
Positives
All very good!Answer from Spa Hotel Ulrika
Good afternoon dear Leonid, thank you very much and we look forward to seeing you. Alla Mocova Reservations Department
Positives
The culinary experiences at the hotel were truly delicious and varied. The food gets even better every year. The restaurant staff is always friendly and quick. The medical center is really top and the treatments are good (many thanks to all the staff). Jana at reception is quick and helpful, check-in went smoothly. Our cozy room with kettle and balcony made the time between treatments particularly pleasant. The spa area with the saunas is really nice and big enough even when there are a lot of guests. The location of the hotel near the springs is perfect. Overall, our stay at the spa hotel was completely positive and we would happily recommend it to others.Answer from Spa Hotel Ulrika
Good afternoon dear Jana, Thank you for the high rating of our services. We are pleased that you are our regular guest and look forward to seeing you again. Alla Mocova Reservations Department
Positives
I liked everything very muchAnswer from Spa Hotel Ulrika
Добрый день уважаемый Вальдемар, нам очень приятно, что вы остались довольны отдыхом в нашем отеле и надеемся, что снова к нам приедете. С уважением Алла Моцова Отдел бронирования
Positives
We were at the Ulrika Spa Hotel for the first time. Nice and clean hotel. We felt very comfortable there. The staff are nice, friendly and helpful. The food was good and varied. The apps were also very good. We would love to return.Negatives
The only thing was that there was a young girl at the reception, unfortunately she didn't speak German or Russian, unfortunately she couldn't help us anymore :(Answer from Spa Hotel Ulrika
Good afternoon dear Oksana, thank you for your feedback and we hope that you will return to us. We have 5 people working at the reception, who change and even during the day.. They all speak different languages and if it doesn’t work out with one employee, you can later contact another. Sincerely Alla Motsova Reservations Department
Negatives
The cook is terribleAnswer from Spa Hotel Ulrika
Добрый день, уважаемая Диана, спасибо за ваш отзыв и нам очень жаль что Вас не удовлетворила еда в нашем ресторане. С уважением Алла Моцова Отдел бронирования
Positives
A wonderful hotel with wonderful staff. Many thanks to the hospitable waitresses - Iryna, Viktorija, Olinka, Marika. Special thanks to the medical staff: Pavlina, Indra, Maria, Vera, Anna. Thanks to the lovely receptionist Jana. We will definitely come to this hotel again.Answer from Spa Hotel Ulrika
Good afternoon dear Leonid, thank you for your kind words and we look forward to your visit. Until we meet again, Sincerely Alla Motsova Reservations Department
Positives
You can really see the right investments in the renovation of the hotel in 2018. Cozy room, comfortable beds with good mattresses. Spacious shower, large TV, modern furnished interior. Fitness and saunas with swimming pools have excellent opening hours. The guy gives a good massage. The medical staff and restaurant are friendly. At the reception, special thanks to the girl who solved our problem quite quickly and professionally. In the evening, the lights went out in our room and in our neighbors’. After futile attempts to find the correct fuse, an electrician was called and within half an hour we had power. Thank you very much again.Answer from Spa Hotel Ulrika
Добрый день уважаемый Валдемар, благодарим Вас за высокую оценку нашего отеля и его работников, надеемся, что снова к нам приедете и будем ждать встречи с Вами. С уважением Алла Моцова Отдел бронирования
Positives
We were very satisfied with the hotel. Nice staff, everything was well organized, very clean, the food was always fresh and varied. The hotel is a few minutes walk from the center and the colonnade. The hotel is only recommended. LG LianaAnswer from Spa Hotel Ulrika
Guten Tag liebe Liana, Wir danken Ihnen für die hohe Bewertung unserer Leistungen und freuen uns, Sie wieder bei uns begrüßen zu dürfen. Beste grüße Alla Mocova Reservierungsabteilung
Positives
It was our first time in Karlovy Vary and in the Hotel Ulrika. We really liked the treatment, the staff, the location. But …Negatives
But the food wasn't good at all. We take breakfast out. You can't go wrong, but dinner wasn't appetizing. We had the feeling that it would be cooked without much desire. We went out to eat a few times because we couldn't stand the food anymore. Dear chef, take more time and feel for food. Try to “conjure up” something special from simple foods, maybe YOU should use a little more or different spices. Despite our dissatisfaction with the food, we will come back to you!Answer from Spa Hotel Ulrika
Hallo lieber Alexandre, Vielen Dank für Ihre Bewertung, es tut uns leid, dass Ihnen das Essen in unserem Restaurant nicht geschmeckt hat und wir werden Ihre Anmerkungen an das Personal weiterleiten. Und doch freuen wir uns, dass Sie uns wieder besuchen möchten, vielleicht schmeckt Ihnen das Essen in Zukunft noch besser. Beste grüße Alla Mocova Reservierungsabteilung
Positives
Excellent hotel, I liked everything very much, the location is excellent.Negatives
Parking problemAnswer from Spa Hotel Ulrika
Добрый день, уважаемый Сергей, спасибо за Вашо отзыв, мы рады,что Вам у нас понравилось и будем рады, если к нам снова приедете. С уважением Алла Моцова Отдел бронирования
Positives
Very good location of the Hotel, great Wellness (Saunas, Swimming Pool, Rooms) good mattresses and furniture!!!!!Negatives
There were no fresh buns or bread.Answer from Spa Hotel Ulrika
Добрый деньуважаемый господин Едуард, спасибо за Ваш отзыв и мы рады, что Вам у нас понравилось. Свежие хлебобулочные изделия в отель завозят каждый день в 05.00 утром. С уважением Алла Моцова Отдел бронирования
Positives
Good location, renovated room, varied and tasty food, friendly staff, Wi-Fi throughout the spa, possibility of changing treatments, 2 swimming pools, sauna. I enjoyed my vacation. I enjoyed my stay and recommend it.Negatives
Lack of a kettle in the room, fee of 200 CZK for a prescription from a doctor. Bed linen was not changed in 2 weeks.Answer from Spa Hotel Ulrika
Добрый день, спасибо за ваш отзыв. Чайники есть во всех номерах кат.Супериор, остальные - можно взять на рецепции бесплатно. Постельное белье меняется каждые 4 ночи проживания.. С уважением Алла моцова Отдел бронирования
Positives
Nice rooms, friendly staff and good location. Good applications.Negatives
Many meat and fish dishes were too dry.Positives
Visited Ulrika for the second time, very happy with everything. Great hotel, very nice team.Answer from Spa Hotel Ulrika
Guten Tag, Sehr geehrte Frau Romanová, vielen Dank für Ihre Bewertung und wir hoffen, Sie wiederzusehen. Beste grüße Reservierungsabteilung Alla Mocová
Positives
We stayed in comfort room for 21 days. Hotel is great, completely remodelled, modern style, whole hotel sterile clean, big thanks to cleaning staff. Great staff, everyone very helpful. Food is buffet style, enough to choose from, meat dishes and soups are VERY delicious. But if you’re fish only person that place is not for you. Fish was every evening, but not eatable for my taste, otherwise food was very good. Great medical centre, very modern! 2 large pools, one with resistance flow, 4 saunas, all free to use. I would definitely recommend this hotel.Negatives
HUGE disadvantage- no rubber mats anywhere in the pool areas or in the shower, VERY slippery, accidents waiting to happen. Would be nice to have towels in the pool area, you have only 2 in the room. Would be nice to have camomile tea instead of berries ones ( berries tea are very sour, not good for digestive disorders). And according to everyone I talked to, please have some music during dinner time. An expected charge in the hotel is something like city tax, for 21 days around $85. Booking though sanatorium.com is very easy and helpful, but not mentioned on the website which of the procedures you have to pay extraAnswer from Spa Hotel Ulrika
Good morning dear Mrs. Kofman, thank you for your review and we are glad that you spent wonderful 21 days in our hotel. The hotel does not have any rubber slippers available, only terry slippers in the rooms. We provide towels and sheets only in the room and it is not a problem to change them if you need it, but we do not have them at the pools, mainly for hygienic reasons. The city tax is not a part of the price for the stay you ordered with sanatoriums.com and is always paid at the hotel reception in particular, and is currently 50,-CZK per person/night, the above fee is set by the municipality of Karlovy Vary, not the hotel. After all, everything is governed by the internal order of the hotel, which is available on our website. Best regards Alla Mocova Reservation department
Positives
Beautiful roomNegatives
The procedures are carried out late, we waited a very long time to see the doctorAnswer from Spa Hotel Ulrika
Good afternoon dear Tatjana, Thanks for your review. We are sorry that you had to wait for the procedure and medical consultation, but we cannot rule it out. The hotel and the program were fully booked at the time of your stay. Alla Mocova Sales department