references
PINKHAS SHMAEV
28.07.2019
Positives
BRAND NEW HOTEL, EXCELLENT SERVICE, NO MINUSES - I RECOMMEND!
Татьяна Свиридова
22.07.2019
Positives
The location of the sanatorium is excellent, not far from the springs. Beautiful rooms with all amenities, modern furniture, swimming pools and saunas. The service staff is friendly!!!! Good medical base. The food is varied, always fresh fruits, vegetables, salads.Negatives
One situation made our stay less than 100 percent great. This is a problem with our documents and the actions of the hotel director. It’s a pity that the director didn’t give us time for the person to calmly bring our documents. We were forced to immediately send the driver back to Germany and he had to return before 20.00 on the same day (this is 1000 km). Otherwise, the director wanted to evict the mother and two children from the hotel in the evening. Everyone was stressed, including the hotel administration staff (who checked us in) and, of course, us. Although everything could have been settled calmly. There is a human factor that should not be forgotten, we are all human and everyone can forget something! Moreover, there was a copy of the passport and nothing terrible would have happened if the originals had been provided the next day, especially since the hotel was paid for immediately in cash for the entire stay. In general, this attitude left a bad feeling in my soul.
Михаил Мезенцев
15.05.2019
Positives
Everything is fine !!! I would like to visit the Ulrika sanatorium again! Thank you for your hospitality!
YUZEFA PRYMAK
29.04.2019
Positives
Good afternoon This was our first time at this hotel and we really enjoyed it! The friendly attitude of the staff / medical and maintenance staff / Very clean and well-maintained hotel is impressive! Varied and tasty food. We will be happy to come here next year!Negatives
The disadvantages /in my opinion/ include: Fees for writing prescriptions and taking tests /must be warned or immediately included in the cost of the voucher/. There are no flowers or reproduction paintings in the rooms; at the reception you must have scales or a device for weighing luggage. Perhaps this is all that, in my opinion, can be changed.
Лилия Другаченок
28.04.2019
Positives
Very good staff: helpful, attentive Excellent swimming pool The hotel is very clean, beautiful,Negatives
Having two swimming pools there is no charging Insufficient information on prices for paid procedures
Лариса Сабурова
26.04.2019
Positives
I really liked the comfort of the room, excellent kitchen, excellent equipment for all types of procedures, the staff is wonderful - friendly, attentive.Negatives
1. There is no information on the site about the separation of procedures. Upon arrival, we learned that the treatment package included only classic procedures, and all the new and interesting ones that we wanted to try, and which we were guided by when choosing a hotel, it turned out that we had to purchase for an additional fee. I think that correct information about this should be given in advance, and not after you arrive. 2. There is no motivation to purchase additional procedures, for example, a system of discounts for purchasing more procedures. 3. There is no coat hanger in the room. The situation is especially tense after rain.
Aleksandr Durakov
01.04.2019
Positives
After renovation, a very pleasant Hotel. Most of the staff continued to work and were as kind and helpful as ever. The medical equipment is new and of a high level.Negatives
The procedure for choosing food is poorly organized; it is necessary to choose dishes for free distribution. With maximum occupancy there will definitely be a long queue and many complaints. The hotel also needs to decide on a price range before the price is clearly too high.
Mark Frenkel
01.04.2019
Positives
Very pleased! The hotel looks great after renovation! The staff is polite and friendly. Good dietary food. The new pool and spa with sauna are impressive. We will be happy to repeat.Negatives
No comments.
Алла Пимонова
28.03.2019
Positives
I would like to express my gratitude to the entire staff of the sanatorium! Although I would rather call it a boutique hotel! Everything is so well thought out. Each person receives an individual approach, both in treatment and nutrition. Wide range of treatment procedures. The latest medical equipment. Great location. I want to come back again!
MIKHAIL LUKOSHKOV
17.03.2019
Negatives
there was no excursion to Prague promised on the websiteAnswer from Spa Hotel Ulrika
Добрый день, уважаемый Михаил Лукошкин! Спасибо Вам за оставленный отзыв, мы рады, что пребывание в нашем санатории Вас устроило, отправляем Вам ответ наших партнеров Sanatoriums.com. Каждый четверг у нас на бесплатную экскурсию в Прагу едет 3-4 автобуса. Записываем всех клиентов, которые пишут на мою электронную почту, либо звонят на мой телефон ( есть и вайбер и ватсап). Если- бы клиент обратился ко мне или к моей коллеге Елене, мы бы обязательно записали. Эта информация есть в подтверждении о бронировании: Если желаете воспользоваться бесплатной экскурсией в Прагу, пожалуйста, запишитесь на нее по приезду в отель. Записаться можно по электронной почте irena@sanatoriums.com или позвонив по телефону +420 604 704 121 (WhatsApp, Viber). Запись производится с понедельника по пятницу с 9:00 до 18:00 (суббота и воскресенье – выходные). Экскурсия «Прага классическая» проводится только по четвергам..Запись заканчивается во вторник в 17:00.Данную экскурсию невозможно заменить какой-либо другой! Для гостей Карловых Вар выезд от отеля «Pavlov» (I.P.Pavlova 71/9) в 11:00; для гостей Марианских Лазней – от информационного центра «Cup Vital» (Masarykova 626/1) в 9:50. При себе нужно иметь паспорт и медицинскую страховку! Программа тура: обзорная пешеходная экскурсия по старому городу (2,5 часа), после которой дается 2 часа свободного времени. Прибытие в Карловы Вары около 21:00;в Марианские Лазне – около 22:00. Всё очень доступно написано. С уважением, Ирена.
Петр Скворцов
19.01.2017
Positives
A decent hotel that we will definitely return to after its renovation. We hope everything will be even better. Best regards, Peter and Irina.
Sergey Zinovuk
17.01.2017
Negatives
The heating in the room did not work for several days. But an electric heater was provided. Some procedures included in the course of treatment are performed differently than for a separate fee.
Марина Макарова
05.12.2016
Positives
We came to Ulrika for the third time, thank you for the good rest, treatment, food, and friendly attitude of the staff. Let's hope to see you next year after the renovation with the same lineup.
Оксана Фойерштайн
02.11.2016
Positives
-Very cozy and pleasant atmosphere of the hotel - polite and attentive staff - delicious food - well-organized treatment, everything is nearby. No need to wait long - nice pool and sauna, there is even tea for visitorsNegatives
- slightly outdated renovation
Alexander Polyakov
16.10.2016
Positives
Very good quality pitanieNegatives
Room 415 needed sewer repair as there was a smell in the bathroom
Роман Ситюк
17.09.2016
Positives
Overall I liked the sanatorium, everything was decent. Good staff, competent doctor, non-formal prescription of procedures. The SPA center left a good impression. I plan to return.Negatives
The restaurant is open until 20-00 - this is not convenient in terms of excursions.
Ольга Ситюк
16.09.2016
Positives
Today we returned from the Ulrika sanatorium. A good sanatorium with very good medical facilities and an excellent Spa center. Very warm and friendly attitude of the staff, competent head physician, attentive attitude! Prescribes procedures competently and not formally. The food was delicious...Quality! Juice, tea, coffee, cocoa are always available. Very good location... Many people come again... I'll probably come too!Negatives
Of the minuses... The procedures are not distributed correctly... As a result, despite the fact that we were treated for 2 weeks, the main procedures were not received enough... (maybe we were just unlucky) The second drawback is that the Restaurant is open in the evening until 20-00, and in 10 minutes before this time, they turn off the lights and demonstratively clean everything... Therefore, excursions after lunch were not available to us, because they end at 20-00. I think it is urgently necessary to talk to the general manager about this discrepancy!!!
Mazhit Akhmeldinov
29.08.2016
Positives
Subjective: For me personally, the treatment prescribed was what was necessary. Along the way, it was possible to change something. The nurses in the treatment rooms are pros. Rating 5+ out of 5. Daily room cleaning, etc. We have stayed at this hotel 10 times. (10 years) Dr. Dmitry is fine. Nurse Yana has been at her best for many years, respect to them!Negatives
To be objective, you should notice that the nutrition has gotten worse, meaning cooking. There’s enough of everything, you’re full from the belly, but knowing how it was before. There may be some temporary problems.
Yury Goryachev
16.08.2016
Positives
I booked a single room, but was offered a double room for the same price. The sanatorium is located very well: on a quiet street, but at the same time close to the springs. Exceptionally friendly staff. The food is tasty and varied.
Aleftina Pulikova
01.08.2016
Positives
Very friendly staff, cozy clean rooms, regular linen change. The staff is very attentive during all procedures. As for food, the restaurant's menu is very extensive, beautifully presented and delicious. Thank you all so much!! I really liked the hotel.Negatives
No cons
Dmitry Popov
30.07.2016
Positives
Excellent location of the sanatorium: a minute’s walk to the garden colonnade and spring; a quiet, beautiful street along which you can walk up towards the Orthodox church and further towards the modern city center, or down towards the promenade, colonnades with springs and the tourist center. A good selection of medical procedures and very friendly and caring staff, as well as a wonderful restaurant: an excellent menu from which it is not easy to choose, as everything is very tasty.Negatives
N/A
Alla Troitski
24.07.2016
Positives
I really liked it. I had a lot of fun. good attitude. delicious food. nice people. unforgettable vacation. I recommend it to everyone. you will not regret
Edouard Vassiliev
21.07.2016
Positives
A very good sanatorium, extremely professional and friendly staff, food beyond all praise, treatment is effective, well organized and no queues, the location is ideal. I recommend everyone to go only to Ulrika, you will never regret it. We have been to Karlovy Vary several times and to expensive sanatoriums, but now it’s only Ulrika.Negatives
No negativity, only positivity!
Talan Urazgaleev
17.07.2016
Negatives
At the reception - in the rain, issuing umbrellas is a whole problem, on record, they warn you not to lose, apparently very valuable ones. In the pool - they don’t turn on the water flow, the slide - you can’t stand under it for some reason. There was a football championship - the TV in the room was small, the quality of the show was poor, they didn’t allow me to ask to watch it in the bar, they would close it very early and that’s all. I lived in a superior room, the price was appropriate, but there was no difference from the standard one, I didn’t understand what the extra charge was for. At the same time, the hotel was half empty. On the day of departure, the request to stay in the room for 3-4 hours was still ignored, so we had to go to Prague and while away the time before the plane there. Thank you
Taisiia Dolgova
01.07.2016
Positives
Good afternoon I express my deep gratitude to the SANATORIUM website. COM and personally Vladislav Storm for the work!!!! I received treatment at the ULRIKA sanatorium from February 28 to March 16, 2016 and I will recommend it to everyone. Wonderful homely environment. The work of all the sanatorium workers is 5+. The restaurant is great! Great small pool and 3 saunas. Everything corresponds to what is indicated in the video on the website. Only it cannot convey the friendliness and warmth of the staff!!! Medical care is at a decent level. Thanks everyone!!! Best regards, Taisiya.Negatives
There are no cons!!! There is a wish - to extend the operation of the pool by 1 hour.
Lena Gurman
27.06.2016