references
Josef Preinesberger
10.09.2019
Positives
- great hotel, which has been recently modernized. - nice, courteous staff - competent medical staff - very good cuisine! - very good location, everything within walking distance - WE WILL BE BACK!!!!
Jakob Brinster
03.09.2019
Positives
Really nice hotel, can only be recommended. I will gladly come again
Aleksandr Fedotov
23.08.2019
Positives
From August 2 to 12 of this year, my husband and I vacationed in Karlovy Vary at the Ulrika Hotel. I want to share my impressions. The holiday was organized at the highest level, first of all: a wonderful hotel, cleanliness, smiling faces all around, starting with the staff at the reception, in the restaurant, in the pool, etc. The maids kept it clean, changed towels and bed regularly. We tried to do all this unnoticed, without tiring the vacationers (while we were not in the room). Delicious food, very good cook, huge portions, we didn’t eat everything, so we felt awkward. There were fruits for breakfast, lunch and dinner: pineapples, kiwis, nectarines, oranges, watermelons, melons... you can’t list everything. Four types of delicious ice cream for lunch and dinner. Coffee, tea and juices 3 times a day. The stay in the room was extended until the evening free of charge as a gift from the hotel. It was a pleasure! We were greeted upon arrival with gifts from the hotel too! Next year in 2020 we plan to vacation only in Ulrika. And we recommend this wonderful hotel to everyone with such friendly, smiling people working in this hotel! We would like to wish all employees and managers good health, happiness and always remain at the highest level!!! With great respect, the Fedotov family from Samara.Answer from Spa Hotel Ulrika
уважаемый александр, Я бы хотела поблагодарить вас, что нашли время и оставили такой замечательный отзыв! Искренне рады, что размещение в нашем отеле порадовало Вас комфортом и удобством. Спасибо, что оценили работу персонала, а также за подробное описание о плюсах отеля комфорти,СПА и лечебное отделение . Отзывы, подобные Вашему, придают нам уверенности и сил для создания максимально комфортных условий для наших гостей! Будем рады видеть Вас снова! Если в дальнейшем мы чем-либо еще сможем быть вас полезны, пожалуйста дайте нам знать. Lenka Leibeltová Front Office Manager of Spa Hotel Ulrika
OLHA NACHYCHKO
16.08.2019
Positives
An excellent wellness center (there are already 2 of them) with saunas open from 08.00 for different tastes. The rooms are very clean, comfortable, with everything in working order. Well, great respect to sanatoriums.com for the well-organized work on booking both a hotel room and a transfer from the hotel to the airport. Well done team! Keep it up! Thanks a lot.Negatives
During meals, two men from the hotel staff walk around the restaurant, just like two guards. It’s as if they give you food, but it’s as if they regret giving you food. It's not pleasant to eat under supervision. But this is my personal impression, perhaps they have such an attitude. When checking in, the maid did not put 2 large bath towels in the room. Maybe only ours (No. 508) had a heated radiator that had a very low temperature (even when adjusted to maximum). It is not possible to print your boarding pass for the plane at the reception desk (the computer is only for service).
Наталья Аширова
03.08.2019
Positives
Excellent hotel, I liked everything, very attentive and friendly staff. Comfortable rooms, tasty, high-quality and varied food.Answer from Spa Hotel Ulrika
Уважаемая Наталья, Спасибо за то что, нашли время поделиться отзывом о проживании в нашем отеле. Нам бесконечно приятно получать максимально высокие оценки. Теплые отзывы гостей как дополнительный стимул быть еще лучше для Вас! Надеемся на скорейшую встречу в КВ. С уважением, Lenka Leibeltová Front Office Manager of Spa Hotel Ulrika
Daniyar Ashirov
01.08.2019
Negatives
The quality of service could have been better. Lack of a good bar in the hotel.
SERGEY SUVOROV
30.07.2019
Positives
EVERYTHING IS SUPER!!! WE STAYED IN ULRIKA FOR THE FIRST TIME, THE CONDITIONS EXCEEDED ALL EXPECTATIONS. WHO LOVES COMFORT, CLEANNESS, BEAUTY, A POOL, A SAUNA - YOU COME HERE! PROFESSIONAL MASSAGE, JAN DOES - I RECOMMEND!Negatives
NO NEGATIVITY AT ALL, LOTS OF POSITIVE!!!
PINKHAS SHMAEV
28.07.2019
Positives
BRAND NEW HOTEL, EXCELLENT SERVICE, NO MINUSES - I RECOMMEND!
Татьяна Свиридова
22.07.2019
Positives
The location of the sanatorium is excellent, not far from the springs. Beautiful rooms with all amenities, modern furniture, swimming pools and saunas. The service staff is friendly!!!! Good medical base. The food is varied, always fresh fruits, vegetables, salads.Negatives
One situation made our stay less than 100 percent great. This is a problem with our documents and the actions of the hotel director. It’s a pity that the director didn’t give us time for the person to calmly bring our documents. We were forced to immediately send the driver back to Germany and he had to return before 20.00 on the same day (this is 1000 km). Otherwise, the director wanted to evict the mother and two children from the hotel in the evening. Everyone was stressed, including the hotel administration staff (who checked us in) and, of course, us. Although everything could have been settled calmly. There is a human factor that should not be forgotten, we are all human and everyone can forget something! Moreover, there was a copy of the passport and nothing terrible would have happened if the originals had been provided the next day, especially since the hotel was paid for immediately in cash for the entire stay. In general, this attitude left a bad feeling in my soul.
Михаил Мезенцев
15.05.2019
Positives
Everything is fine !!! I would like to visit the Ulrika sanatorium again! Thank you for your hospitality!
YUZEFA PRYMAK
29.04.2019
Positives
Good afternoon This was our first time at this hotel and we really enjoyed it! The friendly attitude of the staff / medical and maintenance staff / Very clean and well-maintained hotel is impressive! Varied and tasty food. We will be happy to come here next year!Negatives
The disadvantages /in my opinion/ include: Fees for writing prescriptions and taking tests /must be warned or immediately included in the cost of the voucher/. There are no flowers or reproduction paintings in the rooms; at the reception you must have scales or a device for weighing luggage. Perhaps this is all that, in my opinion, can be changed.
Лилия Другаченок
28.04.2019
Positives
Very good staff: helpful, attentive Excellent swimming pool The hotel is very clean, beautiful,Negatives
Having two swimming pools there is no charging Insufficient information on prices for paid procedures
Лариса Сабурова
26.04.2019
Positives
I really liked the comfort of the room, excellent kitchen, excellent equipment for all types of procedures, the staff is wonderful - friendly, attentive.Negatives
1. There is no information on the site about the separation of procedures. Upon arrival, we learned that the treatment package included only classic procedures, and all the new and interesting ones that we wanted to try, and which we were guided by when choosing a hotel, it turned out that we had to purchase for an additional fee. I think that correct information about this should be given in advance, and not after you arrive. 2. There is no motivation to purchase additional procedures, for example, a system of discounts for purchasing more procedures. 3. There is no coat hanger in the room. The situation is especially tense after rain.
Aleksandr Durakov
01.04.2019
Positives
After renovation, a very pleasant Hotel. Most of the staff continued to work and were as kind and helpful as ever. The medical equipment is new and of a high level.Negatives
The procedure for choosing food is poorly organized; it is necessary to choose dishes for free distribution. With maximum occupancy there will definitely be a long queue and many complaints. The hotel also needs to decide on a price range before the price is clearly too high.
Mark Frenkel
01.04.2019
Positives
Very pleased! The hotel looks great after renovation! The staff is polite and friendly. Good dietary food. The new pool and spa with sauna are impressive. We will be happy to repeat.Negatives
No comments.
Алла Пимонова
28.03.2019
Positives
I would like to express my gratitude to the entire staff of the sanatorium! Although I would rather call it a boutique hotel! Everything is so well thought out. Each person receives an individual approach, both in treatment and nutrition. Wide range of treatment procedures. The latest medical equipment. Great location. I want to come back again!
MIKHAIL LUKOSHKOV
17.03.2019
Negatives
there was no excursion to Prague promised on the websiteAnswer from Spa Hotel Ulrika
Добрый день, уважаемый Михаил Лукошкин! Спасибо Вам за оставленный отзыв, мы рады, что пребывание в нашем санатории Вас устроило, отправляем Вам ответ наших партнеров Sanatoriums.com. Каждый четверг у нас на бесплатную экскурсию в Прагу едет 3-4 автобуса. Записываем всех клиентов, которые пишут на мою электронную почту, либо звонят на мой телефон ( есть и вайбер и ватсап). Если- бы клиент обратился ко мне или к моей коллеге Елене, мы бы обязательно записали. Эта информация есть в подтверждении о бронировании: Если желаете воспользоваться бесплатной экскурсией в Прагу, пожалуйста, запишитесь на нее по приезду в отель. Записаться можно по электронной почте irena@sanatoriums.com или позвонив по телефону +420 604 704 121 (WhatsApp, Viber). Запись производится с понедельника по пятницу с 9:00 до 18:00 (суббота и воскресенье – выходные). Экскурсия «Прага классическая» проводится только по четвергам..Запись заканчивается во вторник в 17:00.Данную экскурсию невозможно заменить какой-либо другой! Для гостей Карловых Вар выезд от отеля «Pavlov» (I.P.Pavlova 71/9) в 11:00; для гостей Марианских Лазней – от информационного центра «Cup Vital» (Masarykova 626/1) в 9:50. При себе нужно иметь паспорт и медицинскую страховку! Программа тура: обзорная пешеходная экскурсия по старому городу (2,5 часа), после которой дается 2 часа свободного времени. Прибытие в Карловы Вары около 21:00;в Марианские Лазне – около 22:00. Всё очень доступно написано. С уважением, Ирена.
Петр Скворцов
19.01.2017
Positives
A decent hotel that we will definitely return to after its renovation. We hope everything will be even better. Best regards, Peter and Irina.
Sergey Zinovuk
17.01.2017
Negatives
The heating in the room did not work for several days. But an electric heater was provided. Some procedures included in the course of treatment are performed differently than for a separate fee.
Марина Макарова
05.12.2016
Positives
We came to Ulrika for the third time, thank you for the good rest, treatment, food, and friendly attitude of the staff. Let's hope to see you next year after the renovation with the same lineup.
Оксана Фойерштайн
02.11.2016
Positives
-Very cozy and pleasant atmosphere of the hotel - polite and attentive staff - delicious food - well-organized treatment, everything is nearby. No need to wait long - nice pool and sauna, there is even tea for visitorsNegatives
- slightly outdated renovation
Alexander Polyakov
16.10.2016
Positives
Very good quality pitanieNegatives
Room 415 needed sewer repair as there was a smell in the bathroom
Роман Ситюк
17.09.2016
Positives
Overall I liked the sanatorium, everything was decent. Good staff, competent doctor, non-formal prescription of procedures. The SPA center left a good impression. I plan to return.Negatives
The restaurant is open until 20-00 - this is not convenient in terms of excursions.
Ольга Ситюк
16.09.2016
Positives
Today we returned from the Ulrika sanatorium. A good sanatorium with very good medical facilities and an excellent Spa center. Very warm and friendly attitude of the staff, competent head physician, attentive attitude! Prescribes procedures competently and not formally. The food was delicious...Quality! Juice, tea, coffee, cocoa are always available. Very good location... Many people come again... I'll probably come too!Negatives
Of the minuses... The procedures are not distributed correctly... As a result, despite the fact that we were treated for 2 weeks, the main procedures were not received enough... (maybe we were just unlucky) The second drawback is that the Restaurant is open in the evening until 20-00, and in 10 minutes before this time, they turn off the lights and demonstratively clean everything... Therefore, excursions after lunch were not available to us, because they end at 20-00. I think it is urgently necessary to talk to the general manager about this discrepancy!!!
Mazhit Akhmeldinov
29.08.2016
Positives
Subjective: For me personally, the treatment prescribed was what was necessary. Along the way, it was possible to change something. The nurses in the treatment rooms are pros. Rating 5+ out of 5. Daily room cleaning, etc. We have stayed at this hotel 10 times. (10 years) Dr. Dmitry is fine. Nurse Yana has been at her best for many years, respect to them!Negatives
To be objective, you should notice that the nutrition has gotten worse, meaning cooking. There’s enough of everything, you’re full from the belly, but knowing how it was before. There may be some temporary problems.
Yury Goryachev
16.08.2016