references
Positives
Good location, renovated room, varied and tasty food, friendly staff, Wi-Fi throughout the spa, possibility of changing treatments, 2 swimming pools, sauna. I enjoyed my vacation. I enjoyed my stay and recommend it.Negatives
Lack of a kettle in the room, fee of 200 CZK for a prescription from a doctor. Bed linen was not changed in 2 weeks.
Answer from Spa Hotel Ulrika
Добрый день, спасибо за ваш отзыв. Чайники есть во всех номерах кат.Супериор, остальные - можно взять на рецепции бесплатно. Постельное белье меняется каждые 4 ночи проживания.. С уважением Алла моцова Отдел бронирования
Positives
Nice rooms, friendly staff and good location. Good applications.Negatives
Many meat and fish dishes were too dry.Positives
Visited Ulrika for the second time, very happy with everything. Great hotel, very nice team.Answer from Spa Hotel Ulrika
Guten Tag, Sehr geehrte Frau Romanová, vielen Dank für Ihre Bewertung und wir hoffen, Sie wiederzusehen. Beste grüße Reservierungsabteilung Alla Mocová
Positives
We stayed in comfort room for 21 days. Hotel is great, completely remodelled, modern style, whole hotel sterile clean, big thanks to cleaning staff. Great staff, everyone very helpful. Food is buffet style, enough to choose from, meat dishes and soups are VERY delicious. But if you’re fish only person that place is not for you. Fish was every evening, but not eatable for my taste, otherwise food was very good. Great medical centre, very modern! 2 large pools, one with resistance flow, 4 saunas, all free to use. I would definitely recommend this hotel.Negatives
HUGE disadvantage- no rubber mats anywhere in the pool areas or in the shower, VERY slippery, accidents waiting to happen. Would be nice to have towels in the pool area, you have only 2 in the room. Would be nice to have camomile tea instead of berries ones ( berries tea are very sour, not good for digestive disorders). And according to everyone I talked to, please have some music during dinner time. An expected charge in the hotel is something like city tax, for 21 days around $85. Booking though sanatorium.com is very easy and helpful, but not mentioned on the website which of the procedures you have to pay extraAnswer from Spa Hotel Ulrika
Good morning dear Mrs. Kofman, thank you for your review and we are glad that you spent wonderful 21 days in our hotel. The hotel does not have any rubber slippers available, only terry slippers in the rooms. We provide towels and sheets only in the room and it is not a problem to change them if you need it, but we do not have them at the pools, mainly for hygienic reasons. The city tax is not a part of the price for the stay you ordered with sanatoriums.com and is always paid at the hotel reception in particular, and is currently 50,-CZK per person/night, the above fee is set by the municipality of Karlovy Vary, not the hotel. After all, everything is governed by the internal order of the hotel, which is available on our website. Best regards Alla Mocova Reservation department
Positives
Beautiful roomNegatives
The procedures are carried out late, we waited a very long time to see the doctorAnswer from Spa Hotel Ulrika
Good afternoon dear Tatjana, Thanks for your review. We are sorry that you had to wait for the procedure and medical consultation, but we cannot rule it out. The hotel and the program were fully booked at the time of your stay. Alla Mocova Sales department
Positives
The room is good, the pool is excellentNegatives
The procedures are carried out closer to lunch, the time gap is largeAnswer from Spa Hotel Ulrika
Добрый день, благодарим за ваш отзыв, расписание процедур составляется не только с учетом пожеланий гостей, но также исходя из возможностей медицинского центра, который открыт от 09.00 до 17.00. С уважением Алла Моцова Отдел бронирования
Positives
Good food, poolNegatives
Procedures lateAnswer from Spa Hotel Ulrika
Добрый день, благодарим за ваш отзыв, расписание процедур составляется не только с учетом пожеланий гостей, но также исходя из возможностей медицинского центра, который открыт от 09.00 до 17.00. С уважением Алла Моцова Отдел бронирования
Positives
The location is excellentNegatives
In this hotel, treatment is still prescribed for lunch; after lunch, people cannot go on excursions andAnswer from Spa Hotel Ulrika
Добрый день, благодарим за ваш отзыв, расписание процедур составляется не только с учетом пожеланий гостей, но также исходя из возможностей медицинского центра, который открыт от 09.00 до 17.00. С уважением Алла Моцова Отдел бронирования
Positives
We really enjoyed our stay. The treatments were very good, we felt very comfortable and were treated very friendly and kindly by the staff. We can recommend the “Ulrika” sanatorium.Answer from Spa Hotel Ulrika
Guten Tag lieber Andrey, Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und mit unseren Leistungen zufrieden waren. Wir glauben, dass Sie zu uns zurückkommen werden und freuen uns auf Ihren Besuch. Reservierungsabteilung Alla Mocova
Positives
Everything great !!!Negatives
Trip to Prague was not a success!!! Food: Regarding lunch, you don't need it according to my calculationsAnswer from Spa Hotel Ulrika
Guten Tag lieber Vladislav, Wir freuen uns sehr, dass Ihnen unsere Unterkunft gefallen hat und Ihre Erwartungen erfüllt wurden. Die Reise nach Prag wird von dem Reisebüro organisiert, bei dem Sie sie gebucht haben, und es tut uns leid, dass sie für Sie nicht gut verlaufen ist. Wir hoffen jedoch, dass Sie es beim nächsten Mal noch einmal versuchen und die Schönheit Prags genießen Alla Mocová Reservierungsabteilung Hotel Ulrika
Negatives
The food was terribly not tasty! The room air conditioner did not work. They changed the room three days later and did not give me the comfort of a room that I paid for. The cook in the kitchen was disgusting. In the dining room you had to beg to turn on the air conditioning! Horror!Positives
We had nice weather and used the roof terrace every day and that is a huge advantage of this hotel!!!!!Negatives
Neg. It was that in the sauna area we were missing the loungers :(. There is a young lady working at the reception who unfortunately doesn't speak German or Russian and unfortunately we don't speak English or Czech :(Answer from Spa Hotel Ulrika
Guten Tag, vielen Dank und wir glauben, dass diese kleinen Mängel Ihre allgemeine Zufriedenheit mit unserem Hotel nicht beeinträchtigt haben. Reservierungsabteilung Alla Mocová
Positives
Everything was just wonderful. And food, and treatment, and accommodation. This is my third time staying at this hotel, everything is great. Thank you Sanatoriums, you are the best.Negatives
NoAnswer from Spa Hotel Ulrika
Добрый день, уважаемая Гулаим, благодарим за Ваш отзыв и надеемся Вас увидеть снова. Алла Моцова Отдел бронирования
Positives
Modern stylish hotel, friendly staff, good organization of procedures always on time. Food at a good level. Happy with your vacationNegatives
There is only one chair in the room for two people. You have to take turns drinking tea or coffee. It is advisable that there is a hanger for outerwear in the hallway. This is necessary in rainy weather.Answer from Spa Hotel Ulrika
Добрый ден, спасибо за ваш отзыв. В номерах расположен стандартный набор мебели. Учитывая современную реконструкцию в кридорах находятся большие встроенные шкафы ,предназначенные в том числе и для верхней одежды. И никаких изменений в этих наших старндартах мы не предполагаем. С уважением Алла Моцова Отдел бронирования отеля Ульрика
Positives
Convenient location, updated rooms, multilingual staff, modern new medical equipment, quickly responding employees at the reception desk, the best massage therapist Pavlina, maids and staff in the restaurant from Ukraine - friendly and do their job perfectly. Ms. Miroslava from the bathroom department is attentive, well-mannered and punctual. It is necessary to note the spa center, two swimming pools, baths, jacuzzi.Negatives
Not all medical workers do their work willingly, some massage therapists perform the procedure for a tick, the rooms lack information about the opening hours of the restaurant, the swimming pool, as well as announcements of events and concerts in Karlovy Vary. It is advisable to adjust the showers in the spa center, firstly to save water.Positives
Very polite and tactful staff, wonderful wellness center, wonderful hotel interior, excellent quality of treatments. Overall, the best price-quality ratio on all counts.Negatives
The food is monotonous, although prepared quite well.Answer from Spa Hotel Ulrika
Добрый день, уважаемая Татьяна, спасибо за Ваш отзыв и надеемся, что вернетесь к нам снова. С уважением Алла Моцова Отдел бронирования отеь Ульрика
Positives
We really liked it, we will definitely come back!Answer from Spa Hotel Ulrika
Guten Tag vielen Dank liebe Irina und wir freuen uns auf ein Wiedersehen Ulrikas Reservierungsabteilung Alla Mocova
Positives
Everything is really great.Answer from Spa Hotel Ulrika
Guten Tag, vielen Dank und wir hoffen, dass Sie zu uns zurückkommen. Reservierungsabteilung des Hotel Ulrika Alla Mocova
Positives
Good afternoon Hotel Ulrika. We were at the hotel from 07/10/23-07/17/23 and were satisfied. I have been to Karlovy Vary many times already and this time I was not mistaken in choosing the Hotel Ulrika. All procedures were followed on time. Many thanks to Anna, massage therapist David, Miroslava and everyone else......! As mentioned in other reviews, regarding the restaurant, everything was enough for us. This did not depend on the hotel, but on the time that is currently passing. Thank you to all the reception staff, Yana and others. We were satisfied. We will definitely come to this hotel.Negatives
There was nothing negative.Answer from Spa Hotel Ulrika
Добрый день, спасибо за ваш отзыв и мы будем рады вашему возвращению в наш отель. Ала Моцова Отдел бронирования Ульрика
Positives
This spa hotel pleasantly surprised us. During our stay we felt as if we were staying with a wealthy and hospitable host. The room was well equipped, clean and bright. Breakfast and dinner are modest, but tasty and sufficient. The staff was very friendly and helpful.Answer from Spa Hotel Ulrika
Guten Tag liebe Alexander, Vielen Dank und wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns auf ein Wiedersehen. Alla Mocova. Reservierungsabteilung
Positives
Everything great. Can only recommend.Answer from Spa Hotel Ulrika
Guten Tag liebe Alexander, Vielen Dank und wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns auf ein Wiedersehen. Alla Mocova. Reservierungsabteilung
Positives
Beautiful hotel, very clean, wonderful caring staffAnswer from Spa Hotel Ulrika
Добрый день уважаемая Виктория, спасибо за Ваш отзыв и надеемся, что снова к нам приедете. С уважением Алла Моцова Отдел бронирования
Positives
Very good location close to the colonnade. Very nice hotel atmosphere and very courteous staff.Negatives
Didn't have a negative experienceAnswer from Spa Hotel Ulrika
Guten Tag, Vielen Dank für Ihre Bewertung unserer Leistungen, wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns auf Ihren nächsten Besuch Alla Mocova Reservierungsabteilung
Positives
Friendly Staff, Great Location , Very Clean , Great food , wish we could have more days !Negatives
Coffee should be included Lunch and DinnerAnswer from Spa Hotel Ulrika
Hello, thank you for your evaluation of our services and we look forward to seeing you again. Alla Mocová Sales department
Positives
We were together with my husband for 10 days at the hotel. Everything was excellent: the room, the food, the treatment! The hotel is after repair . And it is spotless and modern. The stuff is friendly and make everything you feel like a VIP. Strongly recommend!Negatives
Nothing!Answer from Spa Hotel Ulrika
Hello, thank you for your evaluation of our services and we look forward to seeing you again Alla Mocová Sales department
Positives
A nice, well-kept and clean hotel. The hotel was recommended to me by a colleague. I'm very satisfied. And will definitely come back.Answer from Spa Hotel Ulrika
Guten Tag, Vielen Dank für die hohe Bewertung unserer Leistungen, wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns, Sie wieder bei uns begrüßen zu dürfen Reservierungsabteilung Alla Mocová
Positives
The staff is friendly, everything is clean, very good saunas and swimming poolsNegatives
The food for a 4-star hotel wants to be better, and lunch time is very inconvenient, only one hour from 12 to 13... in almost all the hotels where we have been, lunch is until 15.00, for those who do not have dinner, this is very convenientPositives
We are very satisfied and would like to come back.Answer from Spa Hotel Ulrika
Guten Tag, Vielen Dank und wir freuen uns darauf, Sie kennenzulernen Alla Mocová Sales department
Positives
We stayed at the Ulrika hotel from 04/12/2023 -04/21/2023. Good location of the hotel in the city center. The hotel is very beautiful and clean. The room is cozy, bedding and bathrobes were changed upon request. The procedures were performed in the first half of the day, which is very convenient!! All the staff are very polite and friendly!!!!! We will be happy to come again for relaxation and health prevention!! Many thanks to all the hotel staff for their hospitality!!!!Negatives
There was a shortage of staff everywhere. The food was good, but I would have liked more variety. There are few Russian television channels. Only tea was left in the room (I would like to drink coffee sometimes). Among the hygiene products, there were no cotton swabs, cotton swabs, or hair conditioner. I also needed a needle and thread: it wasn’t even available at the reception desk. I would like to extend the opening hours of the bars, swimming pools, bathhouses and billiards until 21.00.Answer from Spa Hotel Ulrika
Добрый день, спасибо за Ваш отзыв , мы будем рады если к нам снова приедете. Алла Моцова Отдел бронирования отеля.