references
Valentina palchevsaya
24.10.2019
Positives
Professional and friendly service from medical staff. Excellent room, high-quality cleaning.Negatives
Not very good staff service in the cafe. The food is good.
Answer from Spa-Hotel Devin
Уважаемая Valentina Palchevskaya. Спасибо за ваши отзывы и комментарии. Mы рады, что вы остались довольны услугами отеля. Мы постараемся улучшить услуги в кафе чтобы также другие гости остались довольны услугами. C уважением Hedvika Stehlíková
Laryssa Koziol
21.10.2019
Positives
I would like to thank the staff at Hotel Devin. The restaurant staff was professional, quick and friendly, the food was delicious. Many thanks to the cleaning lady, everything was great. Unfortunately I can't say that about the medical department. Although the doctor, the masseuses and the workers during the water procedures were really nice, friendly, hardworking and professional. Unfortunately I can't say anything about other nurses. I wish you all good health and much success.
Manfred Reinhardt
20.10.2019
Negatives
Room service not good (beds poorly made, no used cups and glasses replaced or cleaned.
Evgenia Adamenko
12.10.2019
Positives
Good afternoon, we were in the sanatorium for the 2nd time, the vacation was great!!! Thanks to all the staff who are trying to do everything for this!!! It means a lot!!! Dear head nurse Yana, who makes a very smart schedule and always! He responds to the requests and wishes of vacationers to make them feel comfortable! We love you very much! Lyubochka who gives massages and injections is simply wonderful! Girls, other masseuses, a new young nurse and a woman in the baths - thank you all for your great work and all this with a smile on your face every day!!! In general, the attitude of the medical staff is at least 200 percent!!! Thanks to the girls in the dining room who, in addition to their work, know how to create a mood!!! and to the staff at the reception desk, attention!!! We will definitely come again!!! Your hotel is so positive that it makes us want to come again and bring our relatives and friends with us, as we did this time and who also really liked it!!! It seems to me that the splendor of the town would not be so cool if it were not for all the splendor and professionalism of the staff!!!Negatives
The food this year was much more varied with salads and pastries, but unfortunately not always tasty, variety is a big plus, but the wish is not much tastier to cook! And thanks to you anyway!Answer from Spa-Hotel Devin
Уважаемая Evgenia Adamenko. Большое спасибо за ваш отзыв о нашем отеле. Мы очень рады, что вам понравилось ваше пребывание здесь.Hаши сотрудники благодарят вас за положительную оценку. Мы постараемся улучшить выбор и качество блюд. Mы с нетерпением ждем встречи с вами и в следующем году. C уважением Hedvika Stehlíková
Виктор Петрайтис
08.10.2019
Positives
Fairytale resort! Parks, forests, the town itself. I want to photograph every house. Water for every taste, for any indication. Excursions throughout Europe. Its own theater is very cozy. Free concerts in the Colonnade. Amazing museum. The hotel is small, cozy, friendly staff. Cosmetologist Yana is simply charming both as a woman and as a specialist.Negatives
There are no cons. So, little things at the everyday level.
Валентин Лобынцев
08.10.2019
Positives
The desire to make your vacation complete and the desire, despite your status (three stars), to provide a full range of services for very little money. Excellent food and service in the restaurant, the friendliness and professionalism of the nurses.Negatives
Lack of control over the maids, early visits without warning, after all, there is a telephone in the room, why not call and ask whether or not the room can be cleaned. There was no refrigerator in my room. It is better to postpone lunch by at least half an hour, since it turns out between breakfast and lunch an hour and a half interval, you don’t have time to get hungry.
Detlef Lier
23.09.2019
Positives
- friendly and nice staff - soothing massage - healthy food, which tasted very good - the parking lot is very tidy and is located directly in front of the hotel - the two entrances to the hotel - free choice of seats in the restaurantAnswer from Spa-Hotel Devin
Sehr geehrte Gäste, Ihre Bewertung hat uns sehr gefreut. Vielen Dank. Wir freuen uns sehr, dass Ihnen der Aufenthalt im Hotel gefallen hat. Wir werden Sie gerne in unserem Hotel begrüssen. Mit freudlichen Grüssen Marketa Kusdul E-commerce Coordinator Spa Hotel Devin
Виктор Гурьянов
17.09.2019
Positives
The Devin Hotel has spacious rooms, there are many shops nearbyNegatives
In the medical center it is impossible to replace one procedure with another or reschedule procedures to another time or another day
Alexander Schlothauer
15.09.2019
Positives
Service Food Procedures RoomAnswer from Spa-Hotel Devin
Уважаемые гости, большое спасибо за ваши отзывы. Nам было очень приятно. Мы очень рады, что вам в отеле понравилось. B следующем году мы будем рады снова приветствовать вас в нашем отеле. С уважением, Marketa Kusdul E-commerce Coordinator Spa Hotel Devin
Лилия Василенко
15.09.2019
Positives
Clean room with an amazing view! If desired, no problem, you can add procedures for an additional fee. Thank you for the responsiveness and friendliness of all the staff!Negatives
I was not warned about the excursion to Prague in advance, so I had to go on my own. Although upon arrival I was reminded of the pleasant bonus in the form of a trip!Answer from Spa-Hotel Devin
Ответ от Sanatoriums: Благодарим Вас, Лилия за то, что воспользовались нашим сайтом. Информация по поводу экскурсии в Прагу всегда написана в письме подтверждении, там указаны контакты представителя Ирэны, с которой Вы можете связаться в любое время, написав на whatsap, либо e-mail. Также Вы всегда можете уточнить все вопросы у наших менеджеров
Nadezda Nikulina
25.08.2019
Positives
good treatment, food, staffNegatives
NoAnswer from Spa-Hotel Devin
Уважаемые гости, большое спасибо за ваши отзывы. Mы рады, что вам в отеле понравилось. Мы хотели бы снова приветствовать вас в нашем отеле. С уважением, Marketa Kusdul E-commerce Coordinator Spa Hotel Devin
Яна Иванушко
23.08.2019
Positives
Quiet, convenient location, friendly staff, promptly responsive to requests, qualified staff in the balneology department.Negatives
Somewhat monotonous pitante. It would be nice to diversify with vegetable dishes, taking into account the season.Answer from Spa-Hotel Devin
Уважаемые гости, cпасибо за ваш отзыв. Мы рады, что вам понравилось ваше пребывание в нашем отеле. Mеню меняем, cтавим более овощные блюда. Мы будем очень рады, если вы вернетесь к нам снова. С уважением, Marketa Kusdul E-commerce Coordinator Spa Hotel Devin
Sergei Nagovitcin
17.08.2019
Positives
The only excellent thing is the room and the reception staff.Negatives
Room cleaning is poor, during the 10 days of stay they cleaned them once, and only when they had already been told. We washed the bathroom floor ourselves. Compared to last year it has gotten worse. The food is not tasty. For 10 days, 2 dinners were acceptable, breakfasts were good. The hotel director is completely indifferent to everything.
Valentina Trippel
12.08.2019
Positives
Nice personelNegatives
4 massages in 2 weeks is not enough!
Marina Devina
09.08.2019
Positives
We rested for the 2nd time, it was pleasant that the head nurse Yana remembered us and greeted us very cordially, without any problems, at our request, she changed the time of procedures when we needed to go on an excursion. The hotel director is very polite and professional, she quickly resolved our issue with changing the room. Cosmetologist Yana is simply a magician, I definitely recommend her. If you hire more qualified staff of maids and administrators, the hotel will remain the best in terms of price/quality/location.Negatives
The hotel was undergoing renovations and workers were constantly present in the corridors. The Czech staff (maids, administrators, i.e. not medical) are all new and completely unqualified: 1. Room cleaning only in the morning (early enough), if you don’t let them in, they won’t come in later. 2. They didn’t provide tea/coffee, although this is required according to the room category. At first we reminded, then we started taking tea from the restaurant. 3. There was a case when a worker entered the room without knocking and started checking the network! At the same time, he did not say hello or comment anything, although my husband was in the room. 4. The maids did not pay attention to the "do not disturb" sign and knocked on the door. 5. In the restaurant, the Czech staff also did not burden themselves with diligence; once, upon request to clear the table for breakfast, the administrator invited us to sit at a bare table stained with cups, brushing the crumbs off it with his hand. I regularly had to ask for cutlery. The Russian-speaking restaurant staff was much more customer-oriented and there were no complaints about them. One day we came for dinner at 20.15 and saw a completely cleaned empty restaurant, the Czech kitchen worker told us that they had already finished working, although dinner was until 20.30. As a result, the Russian-speaking administrator quickly organized them and prepared dinner for us. We hope that the hotel management will take our comments into account, because we would like to continue to relax in Devin.
Alexander Kutsuruba
04.08.2019
Positives
Friendly staff, comfortable room at the Davin Hotel, clean, excellent cleaning, convenient location. I liked the cozy atmosphere in the hotel. It turned out to be a great holiday in the Czech Republic, we were pleased with the whole trip.
Helga Berger
04.08.2019
Positives
The hotel is very nice. The rooms are spacious and very clean. The treatments were simply great. I have been to Mariánské Lázně many times, but the treatments were the best at DevinNegatives
Unfortunately the hotel was still under renovation and therefore there were some disruptions. For example: There were frequent power outages, the coffee machine didn't work and sometimes it was noisy due to drilling work... But we accepted everything and hope that things will get better next year.
Marianne Christmann
26.07.2019
Positives
Hello, prescriptions and food were excellent. The location of the hotel was also great. Greetings Manfred ChristmannNegatives
Hello, the renovation made it very uncomfortable and too loud during the treatment. At times we had no television, no bedside lamp and no opportunity to have a beer after dinner, which was a shame. Greetings Manfred Christmann
Victor Sheryagin
22.07.2019
Positives
Inexpensive spa hotel located on a hill. This should be kept in mind by people who have difficulty walking uphill. The treatment is good, all the nurses and masseuses are professionals in their field, the staff is friendly, I liked the food. There is parking. This was our second visit to this resort.Negatives
there was no negativity
Vyacheslav Matyash
09.07.2019
Positives
I would especially like to note the excellent work of the cook, who, throughout our stay at the hotel, prepared all the dishes perfectly and, most importantly, deliciously and every time new, as well as all the hotel staff, who, despite the renovations going on at the hotel, did everything to somehow improve living in it.Negatives
Due to the sudden renovation of the sanatorium (we booked it back in February and there was no mention of repairs), we had to shift our vacation by two weeks (instead of 7 days, we stayed for 6, because we had to go to work). The renovation continued even after our arrival on July 1, 2019 (although it should have been completed by that time) and lasted throughout our entire stay (until July 7, 2019), which is why it was noisy, dirty, and smelled of paint and glue. Many of the medical procedures that we wanted to undergo stated on the website were not done for various reasons (breakdowns and even lack of necessary equipment).
Svetlana Onuch
07.05.2019
Positives
Convenient location of the hotel, in a park area, but close to shopping outlets and the city center.
Oleg Borodin
17.04.2019
Positives
Pleasant staff, large selection of menu, very tasty coffee and convenient location. We will recommend this hotel to all our friends
Янина Омельченко
11.04.2019
Positives
The overall impression is positive. Stable internet signal, sauna, food, accommodation everything was good
Vera Sologuk
02.04.2019
Positives
First of all, I would like to note the very attentive and caring staff. the young man who met us at the reception won our hearts! Good medical facilities, I liked the treatment procedures. Many drinking springs nearby.
Tatiana Ostrozko
28.03.2019
Positives
We rested in the spring, when the weather was bad in Marianske Lazne, but the hotel was very cozy, the medical procedures were carried out very efficiently, and the location of the hotel itself is close to the main attractions, so the bad weather did not spoil our vacation at all and we were very pleased
Olga Kraus
15.01.2019
Positives
We liked everything. Only the coffee for breakfast was cold.
Irina Stang
15.01.2019
Positives
We stayed at this hotel for Christmas. Nice staff. Especially one woman named Todora. Always friendly, in a good mood, it was a pity to part with her. We liked.
Iryna Witwizkaja
05.12.2018
Positives
Calm and quiet. Fresh air. Everything that was needed in terms of everyday life was provided immediately - an extra robe, cups, an electric tee and other little things. I really liked the excursion to Prague, organized by sanatoriums.com - There are wonderful castles around with interesting exhibitions.Negatives
We took a laptop, but it was impossible to use the hotel WiFi - everything was disassembled and the speed was less than 1 megabit. The presence of Russian TV channels in the hotel helped. It took two and a half hours to complete three fifteen-minute procedures - it was possible to do the procedures one after another, but I had to wait this time in the corridor, because... I didn’t have the strength to go to each one. The time between breakfast and lunch is short, if it had been longer, we could have gone somewhere, but we had to go after lunch and many museums were already closed; we didn’t get to three castles, although we were by car.
NELLI ZINCHENKO
02.12.2018