references
Negatives
During my first conversation with the head nurse, I asked 2 clarifying questions, and in response, in a harsh tone, I heard that she had 21 people being treated and she did not have time to answer my questions. I contacted the director, but there was no reaction. The food is monotonous, if you come for dinner at 19-00 you may not get salads. I stayed in this hotel for the second time (the first time there was a different team and I liked everything), next time I’ll choose another hotel, I don’t recommend it
Answer from Spa-Hotel Devin
важаемая госпожа Бабушкина, Мы хотели бы уверить Bас, что нам было очень жаль получать Bаше письмо с жалобой. Весь персонал отеля был очень удивлен, узнав, что наши гостиничные услуги не полностью оправдали все Bаши ожидания в отношении гостеприимства, приятного отдыха во время Bашего отпуска и дружелюбного отношения. Мы Bас заверяем, что, как всегда, наши сотрудники следуют нашим стандартам и всегда работают очень профессионально. Во время Bашего первого визита наша главная медсестра Вам дала расписание и график лечения. Вам полностью объяснили эти процедуры. Вам рассказали абсолютно все об этих методах лечения. Нет сомнений, что главная медсестра ответила Bам вежливо и профессионально, потому что наша главная цель - помогать всем нашим гостям и быть дружелюбными со всеми нашими гостями. Мы всегда стараемся придерживаться высочайшего уровня стандартов, характерных для нашего бальнеоцентра, типично для нашего спа-отеля вообще. Из-за этого мы подтверждаем, что человеческое поведение медсестры всегда одинаково со всеми клиентами - нормальное, c вниманием и терпением, независимо от национальности, пола и возраста людей в кабинете врача. Все без исключения все получают одинаковый стандарт объяснений, лечения и медицинского обслуживания. Конечно, после Bашего показательного разговора с менеджером отеля, который состоялся в общественной зоне рядом со стойкой администратора, мы снова обсудили Bашу жалобу. Необходимо отметить тот факт, что на более высоком уровне громкости голоса Bашего мужа менеджер ответилa спокойно, вежливо и терпеливо. Во время разговора Вы получили квалифицированные ответы на все Bаши претензии и запросы. О вашей жалобе в связи с ужином в ресторане мы хотим напомнить, что вечером мы предлагаем нашим гостям стол в форме шведского стола с двумя основными горячими блюдами, с холодным салатом-баром и десертом. Из-за потребления салатов и десертов салат-бар и десертный буфет всегда заменяются, когда заканчивается какой-либо предлагаемый ассортимент. Mы ценим точку зрения наших гостей. Все сотрудники работают усерднее, чтобы сделать пребывание наших гостей в отеле Děvín максимально приятным. Мы уважаем наших клиентов и делаем все возможное, чтобы предложить им комфортный и успешный отдых.
Positives
We vacationed with my sister from 05-16/11/18 at the Devin Hotel and did not regret choosing the hotel at all. 23 treatment procedures were prescribed. I really liked how they massage the back and collar area. (my shoulders finally stopped hurting) Gas injections, paraffin, gas bag, baths and of course mineral waters. We were offered a forest spring. We ordered breakfast and dinner, generally beyond praise, great variety. (There is something to compare with). Standard room, large bed, bathroom with bath, TV (4 Russian programs). Special praise to the cosmetologist for her magical hands. We were very pleased with our stay, we will definitely come again after the hotel is renovated. Thanks for all.Negatives
NoPositives
Liked everything! Very attentive, polite and friendly staff. Clean rooms. Quality procedures. Delicious varied food! I wish the entire team good health, happiness, prosperity and all the best! See you soon.Negatives
NoPositives
Magnificent nature, a fabulous town, many springs. The parks are a sight to behold. And we were lucky with the weather.Positives
Small but nice treatments: punctual and friendly. The doctor made us feel like we were in good hands.Positives
Cozy sanatorium near the forest and swimming pool. Excellent work by the maid and her positive attitude towards vacationers. Very professional masseuse. We will come here again if possible.Negatives
We were positive!Positives
Thank you very much to all the employees of the DEVIN sanatorium, good health and prosperity to you in everything, I was very pleased with my stay and treatment in your sanatoriumPositives
I recommend it to everyone. We had a lot of fun. We want to come again.Negatives
It's time to change the mattresses!Positives
My family and I are very pleased with our stay at the sanatorium.Negatives
It is advisable to diversify your dietPositives
We liked everything very much, thank you very much to everyone! The location of the hotel is wonderful, the head nurse Yana is a great fellow, she is always helpful in everything, she works great, the masseuse I don’t know the name with blond hair is just great, she does a massage with soul, she has golden hands, Anna, Katya thank you for everything! We will definitely come again and only to you!Negatives
The food is tasty but not quite. Dietary, a lot of potatoes, I would like rice and buckwheat to be present too, and sometimes fish.Positives
A cozy, well-located hotel next to the forest. We stayed in this hotel last year and since we really liked it, we decided to have treatment there again. But the hotel management changed and everything turned out to be much worse. The staff from the medical department served in the restaurant; to get food you have to stand in line and come when it opens, otherwise there won’t be enough food. Sometimes the dishes were slightly undercooked, in the morning there was almost nothing left 1 hour before the end of breakfast, the coffee was cold. Only upon request did the waiter bring hot coffee. When replacing towels, there were often not enough clean ones. The staff tried their best, but little depended on them. We do not recommend this hotel at this time.Positives
I liked it very much: staff, service, food, treatmentPositives
The fact that the sanatorium is located so far from the colonnade is a plus. A good warm up before eating. excellent food and service in the restaurant. excellent procedures and medical staff, especially the head nurseNegatives
The biggest minus is the lack of refrigerators in the rooms and the work of the reception. complete indifference and indifference, especially of PaulPositives
Excellent location for families with children who love to go for walks: a playground is a 3-minute walk, Prelata Children's Park is a 30-minute walk, shopping centers are a 10-minute walk, a swimming pool is a 2-minute walk, many sources are also within walking distance. The medical staff works very harmoniously and quickly, we accepted procedures without any problems, alternating child care. It was very nice to receive a birthday bonus from the hotel administration. We had a wonderful rest and improved our health, we will definitely come to Devin again!Negatives
NoPositives
Excellent medical staff, friendly and caring management, cleanliness and order throughout.Negatives
I would like more varied and dietary food.Positives
very good hotel. We lived with children in a 2-room apartment. The bed was changed every 3 days. Good procedures. when we left, they gave us a good snack to take with us instead of lunch. For *** I liked everything very muchNegatives
Drinks at lunchtime and in the evening are paid. It's far from the water, but that's probably why the price of accommodation is low. And entry to the pool is free only once, since we went every day, we paid about 100 euros extraPositives
Nice superior room, but had to pay extra. Good maid and waitress. Beautiful view from the window and wonderful airNegatives
There is no refrigerator in the rooms. Kettle only in superior room. There is no ironing room. There is a very unfriendly lady at the reception; there is an unfriendly senior waitress in the restaurant. The cook is 3rd in the destibal system.Positives
Friendly staff. The administrators at the reception are Russian-speaking and are always ready to help and advise. Thank you very much!Negatives
It is clear that the hotel is 3 stars and you don’t expect anything more, but they promised good treatment, even if not in luxurious conditions of travel and accommodation. The doctor barely speaks or understands Russian (he can’t read Russian at all), and didn’t even recommend the mineral springs, which we also come for. I didn’t understand what the declared “Drinking Course” was at all. I found the colonade myself, read about them myself and prescribed for myself how to drink them) They don’t take the promised blood test! I felt better for the first 3 days, but then the pain began to return. And in general, everyone in the treatment department is in parallel with how the treatment is going. It is clear that not everyone has the opportunity to come for a long period, but they don’t even recommend anything to make it more effective. They're just interested in money. I myself later guessed to take additional procedures for additional money. And, by the way, the Breuss massage, stated according to the price, was in fact absent, due to the fact that the masseuse who knew this technique quit. I went through many hotels and found this massage, but only managed to do 3 procedures. The pain in my shoulders had gone away, and after the massage my lower back felt better. My leg hurt 3 days before departure and, in principle, asking and asking for something is useless. She asked me to replace the assigned partial classical massage with a general one with an additional payment, because... My leg hurt, but they said that the massage therapist was alone today and didn’t have time, so they offered to replace the back massage with a foot massage. But what does this one procedure solve! It hasn’t become much easier and, by the way, their foot massage doesn’t come from the toes, they don’t even touch the foot, they start from the ankle. Like this! The medical staff themselves are very friendly, neat, and pleasant to talk to. Always clean diapers. The senior nurse is very fluent in languages (not only Russian!). Thank you very much for the treatment, but it’s a pity that the doctor does not delve into the medical history, works according to the standard scheme and according to the principle of who gets it and who doesn’t. Well, during the treatment you need to somehow take an interest in how you are feeling, maybe things have gotten worse. In my case, I don’t even know what to blame, why did my leg hurt so much? What did you do wrong? I am not a doctor. I'm very sorry for wasting my time and money...Answer from Spa-Hotel Devin
Уважаемая госпожа Евгения Талышева, Вы забронировали проживание в 3 * отеле, размещение с пита́нием и пакетом процедур. Процедуры определяются врачом после первоначальной медицинской консультации, в любом случае это не медицинское обследование. C врачом можно говорить на русском, немецком или английском языках (к сожалению, он не носитель русского языка). Врач представляет всех клиентов с питьевым лечением. Если у гостей есть какое-либо заболева́ния суста́вов, рекомендуется также питьевoe лечение. Источники в ML рекомендуются главным образом в случаях урологических, метаболических и респираторных заболеваний. Массаж Breuss, к сожалению, не относится к базовому пакету предлагаемых услуг. Это специальная процедура, предоставляемая физиотерапевтами. В настоящее время мы не можем обеспечить этот массаж из-за долговременной болезни физиотерапевта. Поэтому покупать эту процедуру также невозможно. Запланированный частичный классический массаж, который назначается врачом, может быть заменен на другую процедуру только после предыдущeй консультации с врачом, он, к сожалению, не рекомендовал массаж ног с точки зрения вашего здоровья. Согласно по прейскуранту предоставленных процедур, гости могут купить дополнительные процедуры и услуги для измерения глюкозы, мочевой кислоты или холестерола. Мы не проводим анализы крови в нашем отеле, в этом случае вам следует обратиться в специальную лабораторию. Мы очень рады, что вы были довольны лечением и медицинским персоналом. С уважением, Anna Sedláčková, hotel manager
Positives
Thank you very much - I liked everything very much!!!!!!!!!!Positives
The 2018 season is a significant improvement compared to previous years. I especially liked the kitchen under the leadership of chef Vita (I’m afraid I’ll get the name wrong. The cleaning of the premises was done well by Russian-speaking workers. I remember the person on duty at the reception - contact and helpful. Good people in medical care.Negatives
The mood of the receptionist on May 22, 2018 was a little spoiled - she didn’t give her name. They say she quit.Answer from Spa-Hotel Devin
Уважаемый господин Jurov, Спасибо за ваш рейтинг, мы очень рады, как наши гости видят изменения, происходящие в спа-отеле Děvín. Спасибо за положительную оценку персонала кухни, уборки и мед. обслуживания. Мы будем рады приветствовать вас в будущем в нашем отеле.
Positives
An excellent place for a relaxing holiday. Very friendly staff in the dining room and in the medical building. I would like to mention the head nurse, Mrs. Yana. Always goes to meet patients.Negatives
The only unpleasant moment. They gave me a ticket to use the pool, but did not warn me when it would close for renovations. We didn't get into the pool.Answer from Spa-Hotel Devin
Уважаемая госпожа Natalia Kalinovskaia, спасибо за ваше время и оценки. Нам очень жаль, что во время вашего пребывания в Cпа отеле Děvín был городской бассейн из-за технической работы закрыт.
Positives
Director Anna very quickly, efficiently, kindly and positively resolves all issues. The team works efficiently and conscientiously.Negatives
It would be desirable to have more variety of food in the hotel's spa restaurant.Answer from Spa-Hotel Devin
Уважаемый господин Bychuch, спасибо за вашу положительную оценку. Мы очень рады, когда наши гости счастливы и расслаблены. Мы довольны каждой темой, что мы можем улучшить наши услуги. Мы с нетерпением ждем вашего следующего визита.
Positives
The balneo staff easily went through the procedures faster. If you wanted, you could walk through them in one and a half to two hours and then go about your business - take a walk or go to the pool. As residents of a double superior room, we were entitled to 3 passes to the pool for 2 hours each. This was perhaps the most positive moment of staying at Devin. Actually, this is the reason we chose it. And also because of Pavel, who works at the reception and can be considered the face of the hotel: he will tell and explain everything. It’s not like Petra, who works here, is not very friendly.Negatives
It is noticeable that the owners and management of the hotel are trying to save on everything. During the 2 weeks of our stay, the bed was changed only once, although the booklet says that every 3 days. The carbon dioxide bath in the balneo did not work. Hardware lymphatic drainage is available for an additional fee. In general, only the cheapest procedures were prescribed, if you believe the price tag. Therefore, we are unlikely to go to Devin again. Moreover, the old doctor is not very adequate, IMHO.Answer from Spa-Hotel Devin
Уважаемая госпожа Аizenberg, Спасибо за ваше время и оценки. Мы приветствуем каждый гостевой обзор, помогает нам улучшить качество наших услуг. Если какое-либо устройство в бальнео не работает, мы немедленно вызываем ремонтников. Постельное белье меняется каждые 3 дня. Eсли так во время вашего пребывания не произошла yборка персонал будем снова тренировать. Извините, пожалуйста. Мы приветствуем похвалу регистратора Павла, большое спасибо.
Positives
The need for daily walks to the Colonnade is very useful if you are not afraid of walking within half an hour and getting up early. Silence - the hotel is located far from the bustle of the resort. Proximity to a shopping center and swimming pool. The restaurant understood the need for vegetarian and dietary food. Special thanks go to the chef, Mr. Karel, and the waitresses, Mrs. Zdenka and Yana. Responsive staff at the balneo - if possible, they always rescheduled the procedures for a more convenient time. The efficiency of Mr. Frantisek's technician in the event of malfunctions. The room was cleaned thoroughly and regularly.Negatives
The restaurant does not have names of dishes in Russian. Weekly pool vouchers were not issued upon check-in. We learned about them by chance, from other guests, and were not able to fully take advantage of them. Some of the announced procedures did not work. The doctor’s approach to prescribing procedures and drinking regimen seemed insufficiently individual.Answer from Spa-Hotel Devin
Уважаемый господин Shifrin, Спасибо за ваше время и оценки нашего отеля. Мы рады, что вам понравилось расположение отеля в непосредственной близости от лесного парка. Eсли наши гости вегетарианцы или имеют специальную диету, команда шеф-поваров любит готовить желаемое блюдо. Благодарю вас за ваши предложения, которые ведут нас к дальнейшему улучшению наших услуг.
Positives
Hello. My wife and I liked everything.Negatives
It was bad with the doctor’s examination. I wrote everything that was prescribed to us, but by the time we received a card for treatment, my wife had a lot of changes. I hope this won't happen next time.Answer from Spa-Hotel Devin
Здравствуйте Юрий, Благодарим вас за ваши комментарии, и мы постараемся сделать наше обслуживание лучше для вас. С уважением, команда Děvín
Positives
Thank you very much for the perfect vacation, we will definitely be back!Positives
Very good rooms, clean, cleaned every day, bed linen changed on the third day. This is the only plus of this hotel.Negatives
The food is no good, worse than in the canteen. Sauna is also just a name. The doctor is already old and inadequate, it seemed to me. He even accepts without a white coat. Very unkempt. The hotel is located far from the colonnade.Answer from Spa-Hotel Devin
Здравствуйте Юлия, благодарю вас за посещение нашего отеля и за ваши комментарии. Мы постараемся улучшить наши ошибки. до свидания команда Děvín