references
Liudmila Sokolova
04.11.2017
Positives
This is not the first time I have been relaxing and undergoing treatment at this spa hotel. Many thanks to all the hotel staff, very friendly, polite and attentive employees, without exception: the director, reception staff, waiters and cooks in the restaurant, of course the medical staff, maids - all employees try to create comfortable conditions for relaxation. They promptly help in resolving any issues, from ordering tickets and taxis to resolving medical issues and consultations. A very convenient schedule of procedures in the first half of the day; when prescribing treatment, all the client’s wishes are taken into account. There is never a queue for procedures. The balneocenter is perfectly clean! The restaurant has a cozy atmosphere, beautiful table setting, clean tablecloths and a pleasant addition - fresh flowers that decorate the tables; the feeling of warmth and comfort is enhanced by candles during dinner. Thanks to the restaurant staff! The choice of dishes is always varied. Often for dessert there are delicious pastries, fruits and especially delicious yogurt with cherries and fruits. I hope that in the future the hotel will host evenings with live music, at least once a week, this is perhaps the only thing that the hotel lacks. A nice addition is two hours of daily free access to the swimming pool with jacuzzi and sauna, which is located a three-minute walk from the hotel. The undoubted advantage of the hotel is that it is located in a green area, quiet and quiet from the noise of the car from the main street. I lived in a standard room. The room is large, comfortable, bed linen and towels are crystal white, changed regularly, mattresses and bed linen are hypoallergenic, which is especially important for me. Thanks to the hotel director for the friendly staff and excellent organization of recreation and treatment. I wish the Devin Hotel prosperity and always grateful clients. Sokolova Lyudmila. Room 101, stay period from 10/08/2017 to 11/04/2017Negatives
No comments
Татьяна Гречухина
30.10.2017
Positives
It’s good that accommodation and treatment are all in one building. No need to wear outerwear.Negatives
It was not possible to use the massage and lymphatic drainage services.
Борис Емелин
29.10.2017
Positives
I really enjoyed my stay and treatment. The hotel is conveniently located. This is my second time on vacation. I highly recommend everyone to visit this hotel and get a good rest and treatment.Negatives
I would like more vegetables and fruits on the menu
Alexander Göbel
22.10.2017
Positives
We would like to say a word of gratitude to the service staff of the restaurant. The rooms are clean and fresh. Cleaning was done regularly.Negatives
The head nurse could have been more approachable and polite with the patients. There is little information about excursions at the reception. According to the procedure plan, there is very little time left for lunch. Having received a referral to a doctor for an interview at 9 am, the doctor did not show up at the appointed time, they said he would come at 1 pm, later they said that he would not come, so the appointment for the procedure was made by the older nurse at our choice and not on the doctor’s advice. The rest of the medical staff did their job well.
Vladimir Holzmann
22.10.2017
Negatives
We didn't like the overall impression. The doctor is a formality. The treatment is so-so. Service is a big minus. First and last time.Answer from Spa-Hotel Devin
Добрый день мы сожалеем, что не было отдыха по вашим идеям. Желаем приятного дня команда Děvín
Людмила Лучникова
22.10.2017
Positives
I liked the resort. Quiet, calm. The Devin sanatorium is not in the center, it is an additional opportunity to take a walk. The food in the restaurant was quite satisfactory. Friendly staff with whom you can communicate without any problems. The room is clean, there are tea facilities and coffee. You could order a sauna for free.Negatives
It turned out that we did not receive the procedures we were counting on, in particular mud therapy and massage, due to the illness of the medical staff.Answer from Spa-Hotel Devin
Здравствуйте Людмила, мы рады, что вы остались довольны нами и что вам понравилось расположение нашего отеля. Извинаемся за осложнения болезни медсестры. Мы надеемся, что вы снова посетите нас, и все будет уже в порядке. С уважением, команда Děvín
Андрей Смирнов
18.10.2017
Positives
We took the most expensive room and we liked it. The hotel is not very close to the springs, so we had to walk a lot during the day, I think this benefited us. On the other hand, all large supermarkets are nearby. The hotel has a good location - away from the main street, but next to the forest. That's where the positive ends.Negatives
I don’t think it’s reasonable to come to this hotel for treatment. The doctor on whom the entire course of your treatment depends is old and inadequate, I generally doubt his professionalism. He accepts patients without a gown, despite the fact that he has psoriasis on his elbows, and prescribes drinking from springs under pressure and reluctantly, when the majority came here for this. None of the staff knows when he will be taken, people sometimes wait for several days, and without him the procedure is not prescribed. The medical staff acts as if they are doing us a favor. Of the procedures that we wanted to receive, we did not receive all of them, since the nurses who performed them were sick. There were constantly changing people at the reception throughout the day. You ask one of them something, he will tell you to come later, and even set a time, you come, and there the other one has never heard anything about you. But the most interesting thing is that some of them have nothing to do with reception at all. We took a luxury room, and there are only two of them, so in the restaurant we are assigned seats where there are eight people with us, although there were free tables, as well as tables where two or four people sat. I’m not a prude, but when buying the best room, you want a little attention, at least in small things, such as a table in a restaurant, especially since they were there. They also cheat here with the number of procedures that you are entitled to, and many do not even know about it. We ourselves accidentally counted: out of 21 procedures, we were prescribed 15. And if we had not noticed, it would have remained so. If you want to seriously receive medical treatment in Marienbad, then you need to look for another hotel, but here you can only relax.
Alexander Wuckert
14.10.2017
Positives
The staff speaks Russian, but you are always helpful.Negatives
No
Anatoli Hermann
08.10.2017
Positives
Healing water, friendly people, a very calm and peaceful atmosphere, beautiful architecture, clean air.Negatives
We did not receive all the procedures; mud and massage were absent due to staff illness. The doctor is either incompetent or does not care about patients. The schedule of procedures is disgusting. Last year everything was 4+, this year it was 3-. Probably next year there will be another hotel.Answer from Spa-Hotel Devin
Добрый день мы сожалеем, что ваше пребывание осложнило болезнь медсестры. Спасибо, что посетили нас. Всево вам доброво Команда Děvín
Ольга Москвичева
26.09.2017
Positives
Magnificent park area of the resort Cleanliness and tidiness of the entire city The hotel is located on a quiet street and there is no noise from public transport Excellent accommodation in the room: the window offers a wonderful view of the city (accommodation in a room on the 2nd floor); comfortable mattresses, pillows and light and warm blankets; linen of impeccable whiteness; cleanliness of the room (daily cleaning of the room, which also removes dust from the furniture); regular (without reminding us) change of linen. Welcoming and friendly hotel staff who professionally perform their duties. A big plus is the opportunity to visit the city swimming pool!!! THANK YOU sanatoriums.com for organizing our vacation - we advise everyone we know to use your servicesNegatives
1. The organization of dinners leaves much to be desired: hot dishes run out quickly and they are replenished as follows. The cook takes out a small amount of hot food in a PLASTIC BOWL and dumps (not spreads, but dumps) it all onto the serving tray. In my opinion, this is completely unacceptable and the hotel management should pay special attention to this, because... this procedure took place every evening. 2. We booked a round trip transfer to Prague airport. We were met at the airport on time and successfully brought to the hotel. Then they left us in front of the hotel entrance (and we had to climb TWO stairs to get to the reception) and the driver drove off. Therefore, we were forced to cancel our return transfer reservation and return to the airport after the end of our stay at the resort with another company.
Leonid Brodyanskyy
19.08.2017
Positives
We are very pleased with the staff performing the treatment procedures. A big plus is the ability to use the pool.
Nataliia Ignatenko
13.08.2017
Positives
My husband and I rested at the Devin Hotel from 07/30/2017 to 08/12/2017. I liked everything very much. Bed linen was changed every 3 days, the room was cleaned every day. The food is very tasty. The staff is friendly and helpful. The Colonnade is a 20-minute walk. I recommend this hotel to everyone. We will go there again in winter.Negatives
There were no juices or tea at dinner.
Natalja Dedjuhina
02.08.2017
Positives
very friendly staff who are always ready to help. delicious food. clean and very calm. no negativity at all. were satisfied with the stay
Елена Русанова
21.07.2017
Positives
Very friendly staff, especially the nurses who performed the procedures. I was satisfied with the treatment.
Александер Шмидт
21.07.2017
Positives
I wish you successful development of your wellness course. May your goals and dreams come true. To do this, you need to organize your wellness courses and use the hours of procedures at the right time. I liked your staff. The rooms are spacious and equipped with everything you need. I liked your service area. I myself she is a positive person and I have no complaints. I radiate the energy of life myself and expect from others. A big bow to the director, I liked her as a person for the image of a healthy attitude towards my health. I will come to you again. Let everything be fine. I wish you all good health.
Tatiana Sokolova
17.07.2017
Positives
We stayed with our daughter at the Devin Spa Hotel from June 19 to July 14. We are very pleased that we chose this spa hotel. From the first minutes of our stay at the hotel we felt at home. Throughout our stay, we were surrounded by warmth, attention, care, polite attitude and positive attitude from the entire hotel staff. It was very comfortable, cozy and calm. The hotel rooms are large and comfortable. The furniture is modern, comfortable mattresses. Light music complements the pleasant atmosphere of relaxation in the hotel. We are very pleased with all the treatment procedures that were prescribed to us. The procedures went quickly, without queues or long waits. It was nice that the hotel’s medical staff was interested in our state of health during and after the procedures. At the first appointment, the doctor listened very carefully to all our health problems, gave his advice and recommendations, taking into account our wishes. I would especially like to note the work and thank the following employees Marie Pazderkova and Mila Pechackova for their friendly and attentive attitude. The food was tasty, varied and filling. Thanks to the hotel chef. The service in the hotel restaurant at breakfast, lunch and dinner is 100% excellent. All the waitresses are friendly and attentive. Beautiful table setting, everything is always clean and beautiful in a festive way. The hotel reception staff is also very nice, special thanks to Pavel, who was attentive to any of our requests. I would like to express my gratitude to the director of the spa hotel for such a friendly, beautiful, friendly and professional team. I liked the cleanliness of the hotel, the room was cleaned regularly every day. We wish the Devin Spa Hotel success, prosperity and many grateful guests! With love, respect and gratitude: Sokolova Lyudmila, Tatyana. Rooms 104, 105.
Liudmila Sokolova
17.07.2017
Positives
We stayed with my mother at the Devin Spa Hotel from June 19 to July 14. We are very pleased that we chose this spa hotel. From the first minutes of our stay at the hotel we felt at home. Throughout our stay, we were surrounded by warmth, attention, care, polite attitude and positive attitude from the entire hotel staff. It was very comfortable, cozy and calm. The hotel rooms are large and comfortable. The furniture is modern, comfortable mattresses. Light music complements the pleasant atmosphere of relaxation in the hotel. We are very pleased with all the treatment procedures that were prescribed to us. The procedures went quickly, without queues or long waits. It was nice that the hotel’s medical staff was interested in our state of health during and after the procedures. At the first appointment, the doctor listened very carefully to all our health problems, gave his advice and recommendations, taking into account our wishes. I would especially like to note the work and thank the following employees Marie Pazderkova and Mila Pechackova for their friendly and attentive attitude. The food was tasty, varied and filling. Thanks to the hotel chef. The service in the hotel restaurant at breakfast, lunch and dinner is 100% excellent. All the waitresses are friendly and attentive. Beautiful table setting, everything is always clean and beautiful in a festive way. The hotel reception staff is also very nice, special thanks to Pavel, who was attentive to any of our requests. I would like to express my gratitude to the director of the spa hotel for such a friendly, beautiful, friendly and professional team. I liked the cleanliness of the hotel, the room was cleaned regularly every day. We wish the Devin Spa Hotel success, prosperity and many grateful guests! With love, respect and gratitude: Sokolova Lyudmila, Tatyana. Rooms 104, 105.
Natallia Kuijer-Korzun
22.06.2017
Positives
Good medical facilities, helpful staff. Good value for money. Good breakfast. Comfortable room with a balcony and city views.Negatives
I didn't always like dinner. Next time I would choose to stay at this hotel with breakfast and no evening meals.
Victor Sheryagin
21.06.2017
Positives
We stayed at the sanatorium for 2 weeks. I liked everything very much. Complete correspondence between price and quality. Spacious rooms, comfortable new beds. Helpful and friendly staff. The treatment was well organized. Tasty and healthy food, there are always dishes for vegetarians. I was very pleased with the opportunity to visit the pool every day. The city of Marianske Lazne is simply charming, clean, well-groomed, you can admire any house on the main street. There is a very beautiful forest around. Many excursions are organized, you can go during your free time from procedures. We highly, highly recommend the Devin Spa Hotel. Elena and Victor. St. PetersburgNegatives
No negative findings were found.
Игорь Маркин
20.06.2017
Negatives
Two blonde waitresses were constantly rude to restaurant visitors and spoke rudely to our children. This is a serious Minus for the entire spa hotel.
olena paikina
18.06.2017
Positives
very nice clean hotel next to the forest. food is good. cooking is excellent everything is very tasty. the cleaning staff are also excellentNegatives
the doctor either doesn’t understand well or pretends the result that I wanted turned out to be paid, although I paid for 24 procedures. A shift of 2 blonde waitresses on the last day finally finished off the child. the sandwich wrapped in a napkin was taken away with lightning speed. Once again I didn’t want to get up from the table to take something - the feeling of devouring with my eyes and muttering under my nose is very unpleasant, because everything was paid for with interest. And this hotel is also not suitable for people who find it difficult to walk long distances and uphill.
татьяна нягулова
10.06.2017
Positives
wonderful hotel is in a convenient location, everything is nearby, shops, parks give two free hours from the hotel to the pool, Many thanks to the staff, they always helped if you had any questions, I really liked the treatment, special thanks to nurse Mila for her kind heart, a very responsive person, I advise you to visit the treatment on site, very beautiful the town has a place to go for a walk, the people are friendly, we received a charge of cheerfulness and positivity!!! the beds are comfortable, the food is delicious, the doctor is elderly but explains everything clearly and prescribed the correct procedures, I would like to come back againNegatives
There is not enough refrigerator and kettle in the rooms
Лариса Готфрид
09.06.2017
Positives
I really enjoyed my stay and treatment at the Spa Hotel Devin. The service staff is very friendly, attentive, and deserves the highest praise. I would especially like to note the physiotherapists, who are professionals in their field, and the attentiveness of the head nurse. I liked the location of the hotel, the opportunity to visit the pool for free 2 hours a day, and the food.
ВЯЧЕСЛАВ АНДРЕЕВ
04.06.2017
Positives
People know their stuff!!! Pavel is good at the reception and the maid. The treatment is monotonous.Negatives
People don't understand us; treatment can't be done without a hitch. Water didn't help.
Ольга Щербина
31.05.2017
Positives
Sanatorium "Devin" is located in a wonderful place, a beautiful city in which staying was reminiscent of being in a fairy tale. My husband and I went to the Devin sanatorium for the second time. After 8 months, we noticed drastic changes in the sanatorium, and not for the better:Negatives
- upon check-in, they immediately start scamming you out of money (so you have a standard room, but you deserve the best: a kettle in the room, a bathrobe and only an extra charge of 8 euros per day) they create the impression that if you buy additional services, you become a VIP person, and the fact that this amount is equal to approximately 20% of the cost of the trip is taken “weakly”... - information in Russian has disappeared, only Czech and German remain - all medical staff have been replaced (including Russian-speaking ones), the new staff is very kind, but professionalism is an order of magnitude lower - previously there was a made-to-order dinner, now there is a buffet - 2 courses, 2 side dishes, soup, "dessert" - i.e. the level of an average canteen. - - car parking has risen sharply from 2 euros per day for a stay of more than 3 days, to 5 euros per day, regardless of the period.
Валентина Щербакова
30.05.2017
Positives
Beautiful city, wonderful parks and flower beds, wonderful mineral waterNegatives
Very monotonous food...meager buffet in the mornings and evenings...dinner resembles an average quality self-service canteen, and not a restaurant, as they position themselves (by the way, our friends who were at Devin in September 2016 said, that for dinner there was a made-to-order menu and the food was really served as in a restaurant: on large plates, beautifully decorated and tasty). In principle, we are satisfied with the procedures, but the organization leaves much to be desired: there was a lot of confusion and overlaps in time and number of procedures... something always needed to be clarified and changed
Olga Aizenberg
03.05.2017