This service is only available to clients from Germany to Czech and Polish spas and includes a minibus transfer from your home, accommodation in a hotel of your choice and a subsequent transfer back home.
When performing the procedure prescribed by the doctor as “mud therapy,” the medical staff used paraffin, not mud. And besides, the paraffin sheets were not warmed up enough and were not thick enough. Therefore, they cooled down during the first 5 minutes. After contacting a doctor with a complaint about this, the situation did not change for the better.
Уважаемая госпожа Идельсон, благодарим Вас за посещение нашего отеля, а так же за Ваш отзыв. Мы связались с лечебным отделением и узнали, что Вам была назначена именно процедура "парафанго" ("parafango"), а не "грязелечение" ("slatina"). Обе процедуры представляют собой наложение пластов на кожу, чисто визуально процедуры похожи, поэтому могло возникнуть недопонимание.
В процедуре "парафанго" используется смесь торфа и парафина, которая при выходе из духовки имеет температуру от 37 до 40 градусов Цельсия. В зависимости от индивидуальной переносимости клиента (кто-то более чувствителен к температуре, кто-то менее), эта процедура может восприниматься телом немного по-разному.
Еще раз благодарим за Ваш отзыв и приносим извинения за возможное недопонимание. С уважением, Kramlová Denisa
Irina Sitnikova
03.04.2016
Positives
Good location of the hotel, friendly attitude of the hotel staff towards vacationers, the food is very tasty and varied, the treatment is decent for a spa hotel.
We were at the hotel at the beginning of March, everything was very good. Wonderful staff, the girls at the reception helped resolve all issues. The food in the hotel is at the highest level, everything is very tasty, thank you very much to the chef, lots of fruits, vegetables, tea and coffee in the morning, only tea at lunch and evening. The medical staff is very attentive, all procedures are at the highest level. The hotel has a free Finnish and Turkish bath. We will definitely return to this hotel.
We booked the English Court hotel in February 2016. I liked literally the entire location of the hotel, the treatment of the staff; We will be happy to return to this hotel!
We just returned, everything was wonderful! The staff is friendly, the food is good, everyone in the medical department is very attentive, the nurses are absolutely charming. Located near the springs and the center.
Very friendly staff. I arrived at the sanatorium an hour earlier than the scheduled time, they checked me in immediately and offered me lunch. A few hours after checking in, the doctor saw me and prescribed procedures, and it was Sunday.
Negatives
I would like to see more procedures that are offered in neighboring hotels, for example peat baths, etc.
Уважаемая Татьяна Ананьева!
Процедура торфяная ванна (на основе экстракта торфяной грязи) в нашем отеле предлагается исключительно после обследования врачом и при соответствующих показаниях к этой процедуре. Пожалуйста, при следующем посещении нашего отеля обратитесь к врачу и если Вам данная процедура не будет противопоказана, то врач её обязательно назначит. В настоящий момент в нашем отеле предлагается очень широкий выбор процедур, который можно найти в буклетах в лечебном отделении или у старшей сестры. С уважением, менеджер Kramlová Denisa
ALEXANDER SHUB
11.01.2016
Positives
This is our 3rd visit to the hotel. I wrote about all the advantages in April of this year. on that website.
Negatives
The staff had partially changed, so there was no feeling that you were welcome here as a regular customer. The service was somewhat lackluster (linen was not changed, although the rooms were cleaned well and regularly). The restaurant has also improved in assortment and service, although there are no complaints about the cook (the quality of the dishes).
We rested and received treatment in Karlovy Vary 3 times. This is the first time at this hotel; we noticed it last year. A very cozy hotel, a wonderful comfortable standard room with a balcony in a renovated building. All procedures are carried out at the highest level, correctly distributed and performed without delays! The staff, both medical and service, are very welcoming and friendly!!!! The food on the menu is very varied and very, very tasty!!!! Thanks to the chefs!!!! The location of the hotel is the best, in a quiet courtyard and at the same time close to both the springs and other objects! The price-quality ratio is 10 points. Thank you very much for the excellent stay and treatment!!!! We will definitely come to this hotel!
Negatives
There is absolutely no negativity! Of the minor shortcomings, I can only mention the creaky parquet floor under the carpet in the renovated room S, but this in no way spoiled the overall impression of the stay.
We rested at the English Court from November 20 to December 7, 2015. The hotel is located on a quiet, beautiful street. The springs are very close, the farthest first spring is a 7-minute walk. We lived in a standard room on the 4th floor. The room is clean, good bed linen, very comfortable mattress. Cleaned every day, no complaints. Towels, bed linen and bathrobes were changed in a timely manner. We arrived on Friday afternoon and had a doctor’s appointment on Sunday. We really liked the doctor Olesya Kovach. Attentive, professional examination, competent prescription of procedures. The list of medical procedures in the hotel is not very long, but they were enough to feel an improvement. We were given a massage by a pleasant young woman, Zuzana Blakhova, special thanks to her. The food was wonderful! The cook at the hotel is great! The girls serving in the restaurant are very pleasant, always friendly and pleasant. At the reception they helped with any questions. The hotel gives the impression of being very homely and cozy. Thank you for a wonderful vacation!
Negatives
No obvious shortcomings were noticed. They probably exist, but all this is compensated by the professional attitude of everyone to their work! hotel workers.
At the "English Court" for the second time this year. An ideal hotel in terms of price-quality ratio. Great location, delicious food, competent doctor, attentive nurses, friendly staff.
Negatives
If you want silence, be sure to ask for a room with windows facing the courtyard. In the morning, garbage men roar on the street, and in the afternoon, in the house opposite, construction is in full swing. And beware of the "duplex rooms". They consist of a small living room and a bedroom under the ceiling - you have to climb up a narrow wooden ladder. Running to the toilet at night is a whole story, especially for a child. And it’s stuffy to sleep, even with the window open.
Convenient location of the sanatorium, close to the springs, treatment takes place in the same building, the service staff works professionally, we have no complaints, we want to repeat our visit to this sanatorium, Many thanks to all the service staff.
My husband and I are very pleased that we chose the English Court Hotel. Excellent location: close to the springs and the city center, but away from the bustle. The hotel itself has been thoroughly renovated and the hotel is kept perfectly clean. My husband and I had a large triple room. It is very thought out for a cozy and comfortable stay. The food is simply excellent: in 2 weeks there was not a single repetition of hot dishes and soups, everything was prepared from high-quality and fresh ingredients. We went to the most recommended restaurants in KV and were convinced that the food in the hotel was at the same high level. The medical department is modern, the staff work professionally. All employees are attentive and friendly. We are definitely planning to come to KV and to this hotel.