references
Татьяна Зубкова
18.07.2017
Positives
Dear ladies and gentlemen, I express my deepest gratitude. Everything went at the highest level. The hotel itself has wonderful staff, wonderful massage therapists who give their full energy and good mood. Responsive doctor. All questions regarding procedures and treatment were completed 100 percent. The waiters in the restaurant provided top-notch service. Taking into account the illnesses of clients, they always helped. I especially want to mention Ian. He is a true professional in his field. It was my anniversary and on this day everyone in the whole hotel congratulated me and said only good and kind words. There was, of course, a surprise from the Hotel. Thank you very much for the gift!!!!!!!! Human and sincere communication is very important to us elderly people. Wonderful hotel, wonderful people!!!!Negatives
The food in the restaurant was very tasty, but when you are there for 21 days, you would like a little variety.
Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Зубкова, Не представляете, как нам приятно читать Ваши слова! Огромное Вам спасибо за прекрасыный отзыв, кажется, что кроме того, что Вам у нас понравилось, Вы отлично отдохнули и удачно лечились. Что касается разнообразия еды, мы над этим работаем, только что поменяли меню и верим, что все изменения только к лучшему. Но на следующий раз – если будут у Вас другие пожелания, рады с Вами о них поговорим и сделаем максимум, что бы Вы от нас всегда уехали доволны 😊 Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Klara Boltova
17.07.2017
Positives
We really liked the Smetana Vyshegrad Hotel. Very good service, snow-white bed linen, which is often changed, friendly, friendly waiters in the restaurant, responsive, sincere medical staff. Many thanks to all the staff. Special thanks to the receptionist - they will always help and advise you in any matter.Negatives
I wish all female massage therapists would watch the length of their nails :)
Светлана Панферова
05.07.2017
Positives
As always we were very pleased! We will definitely come again!Negatives
It would be nice to return towels to the sauna
Tatiana Gorbatkova
02.07.2017
Positives
Karlovy Vary / wonderful city.Negatives
The prescription of treatment at the sanatorium does not always meet my needsAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Горбаткова, спасибо за Ваш отзыв! Надеемся, что Вам в Карловых Варах и в нашем отеле понравилось. К Вашему комментарию по лечению – клиент в нашем отеле получает медицинские процедуры, основанные на медицинском осмотре. Если клиент недоволен процедурами, которые врач назначил, то нужно поговорить именно с ним и договориться на лечебной программе так, что бы Вам была полезна, но также приятная. Значить на следущщий раз Вас попросим, если что-то будет не так, поговорите пожалуйста с врачом. Мы всегда стараемся выйти клиентам на встречу. Спасибо и желаем Вам всего доброго! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Irina Kiseleva
02.07.2017
Positives
The location of the spa hotel is great. There is a forest nearby. It is wonderful. The need to go to sources forces us to walk and move a lot. This is useful. The atmosphere in the hotel is wonderful. Vacationers are focused on the positive, and so are the staff, who try to be attentive to everyone.Negatives
Unfortunately, I noted for myself that the massage, instead of the prescribed 20 minutes, took 15, or even 12 minutes. It's a pity. Overall the massage was good. And in the restaurant there were fruits with mold (apricot and nectarine)Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Киселева, спасибо за Ваш отзыв! В нашем отеле массаж классический частичный делается 20 минут, в случае если клиент на массаж прийдёт позднее массажист может только по договору с клиентом массаж укоротчивать. И клиенты лучше принимают такой массаж, чем потерять процедуру вообще. Но это единственный вариант, когда такая массаж делается меньше, чем 20 минут, поэтому также у наших массажистов дигитальные часы, что бы как клиент, также массажист мог проверить время. Мне очень жаль, что Вы встретились с фруктами не большого качества, я уже официантам и поварам сказала, что бы за качеством фруктов больше следили, в так горячих днях к сожалению фрукты испорчены быстрее, чем обычно. Надеюсь, что Ваш отпуск таким испорчен не был и желаю Вам всего доброго! Barbora Zemková zástupce ředitele Léčebný hotel Smetana Vyšehrad **** Krále Jiřího 7, 360 01 Karlovy Vary
Ludmila Gusakova
30.06.2017
Positives
The hotel is in a great location - next to a forest, next to a beautiful Orthodox church and surrounded by equally beautiful hotels. It’s a bit far from the springs, but for those who don’t have problems with their legs, it’s not even bad - a good opportunity to take a walk. The hotel is cozy, calm, clean. The linen in the room is amazingly white, towels are changed upon request. Food for every taste and appetite, varied and very plentiful. Very friendly and friendly staff - administrators, treatment nurses, and waiters - smiling, polite, helpful. Thanks a lot, everyone. All liked it. I rested my body and soul. If possible, I will come back to this hotel. And special thanks to the site for reliable information and for the quick response to questions that arise.
Александр Кондратов
19.06.2017
Positives
My name is Evgeniya. My family and I vacationed in the Czech Republic for the first time. Everything turned out perfectly. Everyone is happy. The food is very tasty. Everything was in abundance. The price included a swimming pool and a sauna, which made us very happy. Parking near the hotel without additional payments, which is important. The staff speaks three languages, respect!
Nikolai Kiehl
18.06.2017
Positives
A very good hotel, friendly staff (fluent in Russian) from the front door (I don’t use the word RECEPTION as a matter of principle) to room cleaning. The medical staff is qualified. You can adjust the procedures if you don’t like something. And there are no complaints about the food. Alcoholic drinks are not intrusively offered as in other hotels, which is logical - people came (flew) for treatment. Although if you order, they will bring it. The location of the hotel is in close proximity to the park. Ideal for lovers of walks and fresh air. And the sources are not so far away.
SVETLANA NAGAEVA
16.06.2017
Positives
A stay at this hotel is one of the best and most unforgettable in Karlovy Vary. Excellent location on a beautiful street next to an Orthodox church, extraordinary view of the city from the room. You can get to the springs in different ways: along Sadova Street in 10-15 minutes or directly up the stairs faster: such a walk is useful physical activity. The food is very tasty and varied. The procedures were prescribed taking into account the wishes and were performed on time and with high quality. The staff is very friendly. The hotel has a well-equipped sauna. The pool is not very large, but the recording of visits is clearly organized - almost every day I was able to swim alone. Forest hiking trails of varying degrees of difficulty begin near the hotel - many hours of walks in the forest are available. The impressions from your stay at this hotel are the most favorable. The choice of hotel for your next trip to Karlovy Vary will be clear - only Smetana Vysehrad.Negatives
No
Mikhail Feldman
11.06.2017
Positives
Good location, closed parking, beautiful view (room with balcony)Negatives
A couple of times the dinners left much to be desired in taste.
Vaceslav Freund
11.06.2017
Positives
Pleasant and polite staff. Comfortable and clean rooms. Free sauna, swimming pool and parking. Silence and great air. Behind the hotel there is a forested area.Negatives
I would like to see more vegetarian dishes, fresh vegetables and fruits on the menu.
Oleg Grimm
11.06.2017
Positives
* delicious, varied cuisine * excellent pool and sauna * friendly staff * wonderful treatments * room overlooking a dazzlingly beautiful Orthodox church.
Риттер Лариса
09.06.2017
Positives
Loved the tasteful spaNegatives
Food: could use some variety, especially regarding the salads. During the week it was the same thing. :(
Yosef Vdovets
06.06.2017
Positives
Everyone is very happy. Great staff, everyone is very attentive and friendly. All at the highest level. We will definitely come back again.
Борис Глазман
04.06.2017
Positives
My wife and I vacationed at the Smetana Vyšehrad spa hotel in the second half of May 2017. The hotel left the best impressions. Externally, this is a wonderful building, located in a beautiful place in the city, relatively close to the center. The inside of the hotel is very clean, the staff is kind and attentive, ready to immediately respond to any request of the guest. The food is varied and very tasty. Treatment procedures are carried out by friendly staff within the specified time frame. Some time has passed since our vacation ended, but now I want to return to this hotel again, I want to meet the nice people working there again. Glazman Boris, St. Petersburg
Антонина Филиппова
02.06.2017
Positives
The hotel serves drinks at breakfast, lunch and dinner (juices, tea, coffee only in the morning), which is a very nice bonus; in previous hotels only plain water was served for lunch and dinner. The pool is open from 8 am to 9 pm, which is also not possible in every hotel. It seemed to me quite reasonable that the time for visiting the pool should be agreed upon at the reception. The pool is small and five or six people swimming at the same time would be undesirable. And I didn’t have any inconvenience with the coordination, I always got the opportunity to swim at the desired time +/- half an hour, and I swam alone. The water in the pool is always at a comfortable temperature. In the sauna area there is a mini pool with hydromassage. An undoubted advantage is the moderate cost of accommodation with treatment and full board.Negatives
The hotel is located in the upper part of the city, the rise is quite significant, which can create inconvenience for people with serious musculoskeletal problems. The distance from mineral sources can also create inconvenience for those who cannot walk a lot. I’m not sure if there is a countercurrent in the pool, maybe I just never managed to turn it on.
Tamara Wilhelm
29.05.2017
Positives
The hotel was very well equipped with the addition of a swimming pool and a sauna complex. In my opinion, this hotel, with such a treatment base, is at the level of the best hotels in Karlovy Vary. The treatment was very well organized. There are no delays in any department. The staff is attentive and friendly. The hotel is very conveniently located. The fact that he is above the level only brings him benefits: clean air, no city noise and climbing stairs is good for his health. In three weeks we had the maximum pleasure.Negatives
There are no cons. Is the squeaky floor already under repair?
Anzela Mirosnikova
29.05.2017
Positives
Very nice staff, friendly, attentive. The hotel is clean, procedures are on time, without any hassles. In Smetana, the room inventory is a little outdated, there is no air conditioning, but this does not interfere. Very comfortable bed.Negatives
There are practically no downsides. a wish to equip air conditioners and slightly update the interior of the rooms; in the evenings the Internet in the rooms is weak
Романчук Светлана
28.05.2017
Positives
A pleasant feeling from the beautiful building and its location (there are many trees nearby, birds are singing), good beds, freshly renovated bathrooms, cleaning every day, bed linen changed 2 times in 10 days. The staff is friendly, quality treatments (masseur Varka, nurses Maria, Eva, Bednarova). Nice small spa and pool. There are 4 types of lunch and dinner to choose from. Many thanks to all the staff for a good holiday.Negatives
Given the location on a hill, in order to stay hydrated and have time for procedures and meals, you need to constantly walk up and down (although this turned out to be additional useful training). The pool occupancy record is not observed (it is better not to gather more than three people). The buffet is not always of high quality; it will be difficult for dietary meals.
ирина александрова
21.05.2017
Positives
We've stayed at this resort several times already. very pleased. Special thanks to DANA. Always ready to help in organizing our holiday.. Professional in his field. Karlovy Vary is beautiful as always. Staying here has a beneficial effect on your health. WE WILL DEFINITELY TRY TO COME TO THIS HOTEL. The VIEW of the Church of Peter and Paul from the room window is mesmerizing. THANK YOU to all the staff.Negatives
NO CONS
Татьяна Власенко
19.05.2017
Positives
friendly waiters, friendly and friendly administrators.Negatives
The work of the medical staff is not very good. The cleaning of the rooms is also not very good. The furniture needs to be replaced (the chairs are old), the floors will be fixed.
Елена Евдокимова
19.05.2017
Positives
I liked everything very much, especially the work of the staff, food, treatment.Negatives
At the end of our stay, it was lazy to climb the hill.
Леонид Шлапак
16.05.2017
Positives
Everything is fine, the holiday was a success, very nice bathhouse, swimming pool, the staff is nice and helpfulNegatives
The procedures prescribed by the doctor are not described carefully, in the office where the procedures are performed they constantly ask: where to do it, what pressure (lymphatic drainage), you go to the head nurse and force everything out yourself, the injections prescribed by the doctor for my wife, the nurse wrote to me, the masseuse Irena gives a massage with a C, although once I did it for five, in the restaurant food is removed at 20.00 although it says the restaurant is open until 20.30
Елена Агеева
11.05.2017
Positives
We have stayed at this spa hotel many times. Friendly staff, tasty, varied and regionally flavored food. My husband and I like that the hotel is located on a hill, and not right next to the springs, but you need to walk to drink water. There is also a park and forest nearby for active walks. The procedures are carried out efficiently. If possible, we always try to reschedule procedures for a convenient time. The hotel has its own secure parking, which is very convenient for those arriving by car.
sergiy mykhaylovskyy
07.05.2017
Positives
Everything was fine until we visited the doctor and the treatment centerNegatives
We arrived for only 7 days. The number of procedures is 17 for each. As a result, my husband received 15, and I received 12. We did not receive an apology, but the procedures were added. It took 3 days. The schedule of procedures drawn up by the elder sister did not allow us to go far from the hotel, since the procedures took place throughout the day. It was proposed to coordinate the time of the procedures with the hotel director (!!!) And this was done 3 times. But neither the chief doctor nor the hotel director could solve this problem. Other hotel guests had the same problems. Very sorry for the ruined holiday. It's amazing that one person can completely ruin the treatment, the impressions, and the vacation...
сергей фирсов
05.05.2017
Positives
Wonderful hotel, quiet, uncrowded location, amazing view from the window. Attentive, sensitive staff does everything to ensure that a person rests and heals. The food is excellent. The holiday was a success. If we go next year, we’ll come to you.Negatives
The only downside is the poor WI-FI and squeaky floors in the room.
Elena Miller
05.05.2017
Positives
I went on vacation with a very positive attitude and staying in this hotel only improved my mood. I really liked the location. I love hiking. Everything is within walking distance. Well, sometimes it’s uphill, of course, but I walked slowly, so it’s fine for me. And also, it is very quiet, there are no crowds of tourists. The room's windows overlooked the park. The birds sang all day. The room is ok. The bed is comfortable. The plumbing is new. I liked the very friendly staff. I also liked the food, considering that I am very picky about food. In 10 days, I don’t think you can cure all your ailments, but in general, all the procedures benefited me. I went to the pool in the morning. Swimming alone was such a pleasure. I think that the price/quality ratio is absolutely normal. If I go to Karlovy Vary again, I will go to this hotel again.
Mikhail Aleksandrov
02.05.2017
Positives
The hotel is perfect for those who like long walks.Negatives
When scheduling procedures, the staff is not very focused on the requests of guests. For example, we specifically took only breakfast and lunch so as not to be tied to the hotel in the afternoon. Nevertheless, we managed to extend the treatment procedures throughout the day (for example, at 8.00, 14.00 and 17.55). Requests to change the time remained unanswered, the classic excuse was that the computer froze. They also refused to compensate us for the procedures scheduled for Saturday, when we were leaving on an excursion. We vacationed in several sanatoriums in Karlovy Vary, but this was the first time we encountered such a situation. As a result, despite the many advantages of this hotel, we will not go here again.
Elizaveta Kholodilova
29.04.2017
Positives
Very nice friendly atmosphere. The procedures are carried out efficiently and accurately on time, no waiting. Delicious varied food. Comfortable wellness center
Iryna Andreson
28.04.2017