references
Victoria Galkina
17.06.2019
Positives
I rested in the sanatorium from June 5 to June 16. I came to this sanatorium for the second year in a row, and next year I plan to come again. I really like everything, wonderful quiet place, very pleasant staff, varied food, did all the necessary procedures (thanks to the head nurse, at my request she slightly changed the schedule of procedures so that I could go for a walk not only before breakfast, but also after before the procedures started). I feel truly rested. Thanks to all the staff of the resort.Negatives
Rather than a negative, but a request. Last year I went to the sauna every evening, after the sauna the attendants (Alexander and Victor) offered everyone FREE green tea infused with berries and herbs. It was a wonderful end to another day. Sauna lovers like me sat and enjoyed cool tea. I thought this was an initiative of the administration. It turned out that the attendants made tea at their own request. There was no tea this year; Victor said it was banned. Please ask the administration, maybe you will change your mind and the staff on duty will make tea again?
Maria Groß
12.06.2019
Positives
Improved food this year: more varied and tastier. And yet, as the German popular expression goes: “There is still room for improvement.” That means: There is still a lot to do. Depending on the change in chefs, there is a clear difference in the quality of the dishes. In general, the most positive impressions! Many thanks to the hotel director and the team for their efforts to create optimal conditions for treatment and recovery!
irina kondrashina
03.06.2019
Positives
Everything is very well organizedNegatives
I wanted to have one bed and a big blanket
Ella Kulagin
27.05.2019
Positives
Everything was fine, but in a week it is impossible to replenish lost strength and health. It is advisable to come for two weeks, which is what we wish for ourselves in the future.
Наталья Морокова
26.05.2019
Positives
I thank all the hotel staff, doctors, medical specialists and all the people involved in the beauty and comfort of Karlovy Vary. Thank you for your warm attitude, cordiality, professionalism, delicious food and excellent, despite the vagaries of the weather (and nature has no bad weather) MOOD!!!! Thanks to the magical water sources!
Вера Фрадкина
24.05.2019
Positives
We enjoyed the nature around the hotel, the silence and birdsong! And of course beauty and splendor! From the window there is a view of the most beautiful Church of Peter and Paul; our stay coincided with the Great Holiday of Easter! How the Orthodox visited the temple, the service and all together left the best memories!Negatives
There are no cons! Everything is fine!
Сергей Корзо
23.05.2019
Positives
The holiday went very well. Room (214) was cleaned daily, bed linen and towels were changed every 2 days as needed, thanks to the girls. The food is good and the service too. The head nurse is very friendly. We arrived with our grandson, his arm was broken, she changed our bandage several times. There were no questions about the treatment either; all procedures were performed professionally.Negatives
We couldn’t get a second appointment with the doctor because she was busy. Because of this, the blood test was left without interpretation, and there were problems. Perhaps 2 doctors are needed for such a sanatorium?
igor peterson
21.05.2019
Positives
The hotel is great! The head doctor is a very competent doctor. The head nurse is a very friendly woman! The restaurant and food are top notch! BRAVO!!! I will recommend this spa hotel to all my friends.Negatives
Disgusting trip to Prague. The guide is incompetent! The trip started at 11 am. The journey one way is 3 hours. In an hour we quickly walked around the castle and Charles Bridge. They took me to a diner with disgusting food! The dishes were prepared in advance and then heated up. (A futile trip) disgusting, I don’t recommend it to anyone.!!! It is better to pay a normal guide and visit the most beautiful city in Europe called Prague.
Галина Завгородняя
12.05.2019
Positives
Very good job by all the hotel staff. Good doctor, attentive and caring nurses. The service in the cafe and restaurant was delicate and caring. The rooms are always clean. Thank you, I had a good rest.Negatives
Minus 🤔. It is cloudy and rainy weather. 😃There is no one to blame for this.
Vera Eriksen Eriksen
12.05.2019
Positives
Very polite staff. High-quality cleaning throughout the resort, also clean bed linen and towels. Conscientious work of the hydrotherapy and especially paraffin treatment staff.Negatives
The doctor's appointment is very short, because... she is the only one in the entire sanatorium. Extremely rude attitude of the head nurse towards patients. Unprofessional work of a reflex massage nurse. The food - one week it was very tasty, the next week it was practically inedible, even the rice was raw. Depends on the cook.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Vera Eriksen, спасибо за Ваш отзыв, нас радует, что Вы у нас были довольными и наш персонал и уборка Вам понравились. К минусам, о которых пишете – каждому клиенту наш врач выделяет 30 минут, что бы узнать максимум о его состоянию здоровья. Нам жаль, что Вам кажется, что такое время не хватит. С медсестрами будем говорить, что бы все было, как и должно быть. Также с поварами будем работать, что бы разницы между ними не было и еда была всегда на отлично. Желаем Вам всего доброго и до встречи в нашем отеле!
Людмила Рябинина
12.05.2019
Positives
Excellent massage therapist, restaurant and service at the highest level. Wonderful spa area!Negatives
The hotel is located a little away from the center, but we liked it on the contrary, it is a very quiet street.
Igor Didenko
11.05.2019
Positives
We liked everything about the resort. We are planning to come again.Negatives
No cons found
Natalia Kazakova
08.05.2019
Positives
The sanatorium is located in a quiet green area of Karlovy Vary. There is a small courtyard area where you can sit on chairs by the fountain. The undoubted advantage is the presence of a swimming pool and wellness. The staff is very welcoming, the atmosphere in the hotel is almost homely. The food is decent. There are always salad greens and pureed soups. Wide variety of teas. Treatment is standard, resort treatment. To attend treatments, the rooms have terry robes and slippers. Rooms are cleaned daily, bed linen is changed every three days. Towels at least every day, at your request, a robe once a week.
Наталья Кустова
08.05.2019
Positives
I liked everything very much. Responsive staff, cozy clean rooms. Wonderful location of the hotel.
Elena Miller
04.05.2019
Positives
I vacationed at the Smetana Vysehrad hotel for the second time and again enjoyed my stay. I like the location of the hotel, not on the promenade, but everything is within walking distance and there are no crowds of tourists. There is a park right behind the hotel. The procedures were scheduled on the first day of my stay. The food is good. I really like swimming in the pool. Many thanks to the staff for a good stay. I would like to express my gratitude to Dr. Yana Khelerova for her attentive attitude and help in solving a sudden health problem.
Alexei Alexeev
29.04.2019
Positives
Excellent varied food, friendly and helpful staff in the restaurant, upon check-in, and in the medical center. Very attentive and competent doctor. The organization of procedures is excellent, everything is on schedule and without chaos. The location of the sanatorium is conducive to walks and active recreation. Free parking, a swimming pool and a spa area are undoubtedly a huge advantage of this sanatorium.Negatives
I didn’t notice any significant shortcomings, the only inconvenience was that the temperature of the water in the room sometimes jumped from cold to boiling water. As a suggestion for improvement: it would be possible to replace disposable cups with paper ones (a lot of plastic waste is generated in vain) and add a kettle and tea bags to the rooms.
Alexey Mynko
28.04.2019
Positives
Last year, in September, we already came to this hotel. So there was no question about choosing a hotel this year. I want to come back here! A small hotel in which everything and everyone works for the sake of and for vacationers. Much to our surprise, we were recognized by the reception desk, the maids, and the waiters. The menu now includes a lot of dishes and salads, and of course a new coffee machine! For breakfast you could choose not from 2 types of coffee, but as many as 8 or 10, I don’t remember exactly... All the staff are friendly and always happy to help. Free parking, even taking into account the fact that we were there on Easter and the hotel was full, they found a place for us to park the car. The hotel is located not far from the colonnades, just enough for a walk. We really liked that we could see changes and only for the better! We will definitely come here again and again! I would like to note the excellent work of the site sanatoriums.com for its impeccable work. If any questions arise, answers are provided quickly and clearly. We will use your services and recommend to others.Negatives
There was no negativity, and we weren’t looking for it!
Tatiana Dasmaeva
21.04.2019
Positives
Liked everything. The location of the hotel, wonderful staff, procedures, the hotel itself, food. We will definitely come back for a longer stay. 7 days is very little for Karlovy Vary.Negatives
No cons
TATYANA BOGDANOVA
17.04.2019
Positives
Very good impression of staying at the sanatorium. This is not my first sanatorium in Karlovy Vary, but I would like to come back here again! Thank you!Negatives
There were no cons
Waldemar Weimer
14.04.2019
Positives
I liked everything absolutely. The price corresponds to the description and quality! Many thanks to the team and management of the Hotel!! Keep it up! I plan to go to Smetana again in the spring of 2020.
Cветлана Пугачёва
12.04.2019
Positives
I liked everything: food, treatment, location, staff work. I had a rest and treatment just great, like I have never had before in my 12 visits to Kar.Var in various other hotels.Negatives
No
Tatiana Gornostaeva
06.04.2019
Positives
We liked everything, we come to the sanatorium for the second time
Irina Anisiforova
06.04.2019
Positives
We liked everything, we come to this sanatorium for the second timeNegatives
The general practitioner did not prescribe medication for illnessAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Анисифорова, спасибо за Ваш прекрасный отзыв, мы очень рады, что Вы у нас были довольны. Врач нам сказала, что Вы просили лекарства для Вашей бабушки. Поэтому не могла выписать лекарства, лекарства возможно выписать только нашим пациентам. Поэтому надеемся, что это было только недоразумение и следующие Ваши проживания уже будут только с позитивами.
Павел Филиппов
05.04.2019
Positives
A very calm and not tiring stay at the hotel, at least in the month of March. The treatment is well organized, and the food for non-picky people is excellent. The staff is quite attentive and friendly. The doctor is highly professional and responsible. The hotel's relatively remote location from the sources allows you to spend more time in the air and walk more. The overall impression is very good.
Маргарита Ведерникова
04.04.2019