references
SVETLANA MELNIKOVA
11.07.2016
Positives
The hotel is designed for those who are not afraid to walk far to the springs. We considered this as part of the treatment. Great staff. We have never met with negativity or simply an indifferent attitude. The three of us lived in a room. And our adult daughter's bed was faulty. After our appeal, the master came. But the night showed that his efforts were in vain and the bed needed to be changed. They changed it without any questions. Absolutely all the staff speaks Russian.Negatives
The doctor's attitude seemed superficial. He asks several questions and does not delve into who came to Karlovy Vary why. Prescribes procedures and water formally. I have huge bruises from gas injections. This is not a question of the professionalism of the one who puts them. My husband doesn't have a single bruise. And the question is about concomitant diseases that may be a contraindication for their use. But the doctor didn't ask about them. The kitchen gets boring after a week. It seems like they are trying to cook different things for hot dishes, but almost everywhere they have the same gravy and the same boiled potatoes. The fish is not cooked tasty.
LARISA ZAMORSKAYA
10.07.2016
Positives
We rested at the hotel from 06/09/16 to 06/24/16. The arrival was early, we were accommodated quickly, the room was provided as ordered, with a balcony. The doctor's appointment was at 10 o'clock; that day we received two procedures. There are no complaints regarding accommodation. The food is excellent, the hotel actually changed the chef. Well done chef! Everything is prepared very tasty, both meat dishes and pastries. Dear administration, thank you very much for the excellent staff of the restaurant - cooks and waiters.Negatives
Treatment is not this hotel's strong point. We have been coming to Karlovy Vary for many years in a row, this is the first time to this hotel. When we were driving, we realized that this was not a sanatorium, but a spa hotel, but there is the main rule of medicine - do no harm. Reception at the doctor. The doctor is a competent specialist, but he is clearly an optimist in life, and does not strain himself too much. Of all the reports and photographs that I brought with me, he did not take a single one into his hands, even if we assume that he does not know how to read Russian, then for the sake of decency you can look at the photographs. Some procedures stated on the website are not available at all; there is no cardiogram in the hotel, and never has been. Shock wave therapy in fact turned out to be an exclusively paid procedure, like a mud bath. An expensive shock wave therapy device sits idle. In some hotels, one shock wave therapy procedure is provided free of charge, but if a repetition is required, then this is for a fee. The head nurse turned out to be a competent specialist, as well as a couple of other medical workers. The rest are people who are far from medicine, but even if they know anything, they are negligent in their work. Nobody follows the temperature regime of the procedures prescribed by the doctor!!!! As a result, a burned foot on parafango. Carbon dioxide baths, where the temperature should be strictly 35 degrees, a bath that affects the cardiovascular system; if one degree is higher, your heart rate increases; if lower, you freeze and begin to become cowardly. When asked: “What is the temperature in the bath?”, they answer that they don’t know, and the fact that the card says 35 degrees doesn’t bother them at all!!!!! Of the 8 prescribed, only in 5 cases the temperature regime was maintained - 2 cold, 1 hot. Gymnastics in a small pool, where a maximum of three people can swim side by side, took place in the presence of just vacationers, instructor Tomas did not react to this, and the vacationers explained to us that they were registered at the reception. This was repeated more than once. In response to our complaints, the reception employee replied: “We do not have a schedule for procedures in the medical department!” Gymnastics in the pool as a procedure is carried out at 9-00, only 20 minutes, is it really difficult to set a schedule and prohibit free attendance at this time? In many hotels where there are activities in the pool, free access is generally prohibited before lunch. Those vacationing at the hotel were great, they smoked in a strictly designated place under an umbrella in the courtyard. But the staff smoked at the central and emergency entrances; for hotel employees who smoke, a place should be allocated to the side. Dear Administration Replace the medical staff. Equip the medical department and restaurant with an air conditioning system so that doors are not opened for ventilation and huge flies do not fly around. Make the oxygen therapy procedure normal, the way it should be - 50 minutes, with quiet music, in comfortable chairs, and not the disgrace that now exists - 20 minutes on a chair in a walk-through room. where they don't even close the door. Make a schedule for visiting the pool. And we will come to you again!
Александр Пашенцев
10.07.2016
Positives
All liked it. We are satisfied with the results of treatment and placement. The food is excellent, in two weeks I gained 4 kg, although I repeatedly refused hot food at dinner.Negatives
I would like the staff to introduce themselves before the first procedures, as Thomas does, which would provide vacationers with good communication and trouble-free completion of the questionnaire proposed by the hotel administration.
Мирра Кушнир
10.07.2016
Positives
Special thanks to the head nurse Irena, the massage therapist Thomas, the waiter Ian, a very good wellness area, I liked the food and treatment, the location is simply wonderful, we enjoyed the birds singing and the view of the Orthodox church from the window, we liked everything, we will come again. Also thanks to the sanatorium website for the truthful video and good work.Negatives
On the first day, we were 7 minutes late for the procedures, since we had not yet figured out how long lunch would take, they took me for a massage, but my husband was not there for the hydroser, and the lady who worked there (I don’t know her name) very harshly refused the procedure . My mood was spoiled, and it was unpleasant to go to her for procedures afterwards; such an attitude from the staff was simply unacceptable.
Бобкова Ирина
08.07.2016
Positives
Despite the remoteness of the source, I enjoyed running there 3 times a day (because they feed well). I was very lucky with the room - the windows overlooked the forest, so I fell asleep and woke up to the singing of birds. Although the furniture is a little old, this did not spoil the spacious room with very high ceilings and a large bathroom (with good plumbing). The furniture in the room, doors, windows are all made of natural wood, and not, as in modern hotels, everything is made of plastic. Thank you very much for the transfer (wonderful driver - Renault minibus)Negatives
I got sick on Saturday, I had a high temperature, but I didn’t have a thermometer (because it’s in the head nurse’s office, and she’s not there on weekends). In our sanatoriums there is always a doctor on duty on weekends.
Ольга Королева
06.07.2016
Positives
Silence, peace. Staff attention. Good food. Good location. I would like to mention the medical staff: Eva, Thomas; restaurant staff, although the food was often over-salted (we came for treatment). You can see what they say here: The cook is a very loving person. Often fell in love and oversalted.Negatives
Not all guests consider the hotel to be non-smoking. The staff at the reception turns a blind eye to this, because... smokers themselves. Either they or the head nurse do not tell guests that they need to sign up for the pool and sauna. Therefore, it turns out to be pandemonium. There was a case when we were having classes with an instructor in the water, and then a couple came to swim. Well, of course, the instructor asked for them. The head nurse seems to be attentive and polite, but she will do it anyway in her own way. I had to contact her with one question 4 times and still it turned out according to her, and in retaliation I was given 6 procedures in one day, barely having time to have breakfast. And one more thing, I would like to explain to the maids that check-out is at 12.00, so that they do not try to enter the room for cleaning at 10.00.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Королева, большое Вам спасибо за Ваш отзыв. Нашего повара мы предупредили, что не нужно часто влюбляться и он решил через месяц жениться, так что надеемся, что больше пересаливать не будет. Кроме того, на этом сайте написано в разделе удобства: заселение (14:00), выселение (10:00), поэтому наша горничная правильно пыталась убрать номер. Надеюсь, что Вам это не очень помешало. На следующий раз предупредите пожалуйста ресепциониста или горничную и мы попробуем Вам выселение из номера по нашим возможностям продлить. Желаем Вам всего доброго и до встречи в отеле Сметана Вышеград! Заместитель директора отеля Smetana Vyšehrad Barbora Zemková
Natalia Scheifler
04.07.2016
Positives
I am simply delighted with my holiday in Smetana Vysehrad. Excellent service, staff, treatment, location. Heartfelt thanks to all the staff of the sanatorium (hotel)!!! I would like to go back there again. The work to improve the quality of services provided to vacationers is very visible.Negatives
There are no cons. Just a few words for all sanatoriums (hotels) about which there are negative statements: they are primarily aimed at correcting any shortcomings and shortcomings in the treatment and organization of vacationers’ stay in a particular hotel. Of course, if possible.
Mariia Borovaia
04.07.2016
Positives
Liked everything! For those who like to walk, the location of the resort is amazing. A big plus is the SPA complex, an excellent sauna. Special thanks to the staff, everyone is very friendly. We are satisfied, we hope to return here more than once.
Марина Стержнева
03.07.2016
Positives
I really enjoyed my vacation. Everything is perfectly organized. A beautiful place and the building itself. Friendly and professional staff. I will definitely come again.Negatives
No
Наталья Гурьянова
03.07.2016
Positives
Wonderful hotel with very good service staff, responsive to any request. Within 10 days of my stay I felt the results after the treatment procedures. My lower back, which I had been complaining about, stopped hurting. I hope the effect is not so short-lived. Excellent wellness center, with an excellent jacuzzi, Kneipp path and 3 saunas. The pool is small, but free to use, and allows you to relax :). The hotel is located on a hill, but there is a short (5 minute walk) road through the stairs (about 80 steps), with an exit opposite the Thermal Hotel. There is a forested area nearby where you can take walks.
Лариса Выборова
01.07.2016
Positives
Cozy, attentive staff, ready to do everything for comfortable treatment and relaxation in the sanatorium. Near parks and forest. Possibility of daily walks.
ГАЛИНА МОРОЗОВА
28.06.2016
Positives
The friendly attitude of the hotel staff made our stay comfortable. Special thanks to the massage therapist Thomas for the professional performance of his work and humane attitude. Thank you for the holiday. We will come back next year.
Ирина Курушина
27.06.2016
Positives
Good location of the sanatorium, wonderful air, stunning nature.Negatives
Instead of the procedure prescribed by the doctor, they replaced it with another paid procedure, explaining that everything for this procedure was described.
Вера Люндстрем
26.06.2016
Positives
Excellent work by the reception staff, good work by the waiters, good work by the staff during the procedures. Excellent opportunity to constantly use the SPA services and swimming pool. Good room cleaning.Negatives
The meeting with the doctor and nurse was chaotic and nervous. There is no way to influence the choice of procedures. When checking in on Friday afternoon, three days are lost without procedures. Quite tasteless food.
eremina natalia
26.06.2016
Positives
Thank you very much for your booking website, check-in was wonderful, excellent work of the staff, special thanks to the cook for the individual preparation of dietary dishes, I would also like to note the attention and friendly attitude of the canteen workers, the reception staff who were always ready to help, the senior nurse. nurses, doctors, massage therapists. I liked it, I would come back to this hotel.Negatives
There were little things, of course, but they were so insignificant that we didn’t have to talk about them.
Viacheslav Krutikov
23.06.2016
Positives
A good hotel that lives up to the stated 4 stars. Everything is at a good level - treatment, nutrition. Accurate and impeccable work of the staff. I liked everything very much.Negatives
Not a very comfortable bed (soft), but it's not for everyone.
Anna Hagemann
19.06.2016
Positives
Very beautiful location of the hotel. Opposite is a Russian church. Beautiful building. Very friendly and professional staff. Moderate nutrition corresponds to a sanatorium with a focus on treating the gastrointestinal tract. All treatment is well organized. The price of the tour is quite consistent with the services provided.Negatives
Not all rooms have renovated bathrooms. The furniture in the rooms and restaurant needs replacing.
Hanna Fiadotsikava
18.06.2016
Positives
The spa hotel is located in a very picturesque place. Silence, forest, not far away a small pond. Pedestrian and walking alleys. The staff is very attentive and friendly. I would especially like to note: Dana from the reception; when contacting, they received comprehensive answers to all questions and useful advice; head nurse Irena; health worker Eva; paramedic Thomas. I would like to note the work of the waiters.Negatives
there were no negative aspects
Sofia Seregina
10.06.2016
Positives
Quiet hotel, near a park, an Orthodox church, 15-20 minutes walk to the springs and the center. Nice pool and sauna - everything is clean. Friendly hotel workers and medical staff are always ready to help, organize everything quickly and well.Negatives
The kitchen is terrible, not even worthy of 2 stars. Eggs for breakfast are black - they are heated probably 10 times. The baked goods are not the first or even the second freshest. The choice of salads is minimal - tomatoes, cucumbers, red cabbage, white cabbage - everything!!! (for dinner there is also a small outlet with a snack; For dinner the same tomatoes and cucumbers are already sour, only seasoned with oil. Porridge on water without adding salt or milk - well, that’s okay, probably designed for sick stomachs - there is no distribution among treatment tables - everyone eats the same thing and also. The only fruits are apples - once I actually saw 2 bananas and one kiwi.
Oleg Ilichev
09.06.2016
Positives
An excellent hotel, which is located on a hill, which was a big plus for us, because... There was a forest nearby, a forest pond (the child liked to feed the fish and ducks), not far from the colonnade and the city center. The hotels have a nice swimming pool with a counter-current. Excellent treatment and nutrition. Thank you sanatorium.com for helping me choose this hotel.Negatives
There is none of them. We'll come again.
Анатолий Кравцов
09.06.2016
Positives
Hello everyone! Satisfied. As soon as I ordered, V. Burya called and we adjusted the sanatorium. For which I am very grateful to him. We arrived with our own car, so free, guarded parking right on the territory of the spa hotel was a bonus. All medical equipment (baths, rooms, medical equipment, etc.) are new. Bed linen, bathrobes, snow-white slippers. They change often. The staff is very friendly, kind and responsive to any requests. Due to the fact that the spa hotel is located on a hill, and the contingent of people being treated is very old, it is difficult to walk up the stairs. And the staff is very, very good. This is true. Personally, my wife, son and I are very grateful to them. With sincere respect, the Kravtsov family. Vitebsk.Negatives
There is only one negative. LOW SALARY OF MEDICAL AND SERVICE PERSONNEL. We need to add it urgently!
Андрей Маслов
04.06.2016
Positives
The location of the hotel is close to the center and the springs, free parking, free sauna and swimming pool. You can walk to the springs in 5 minutes along the stairs or 15 minutes along a smooth climb. Excellent massage from Tomas, high-quality room cleaning. Service in a restaurant.Negatives
The hotel was unlucky with a chef in 14 days only once the food was tasty and edible, the breakfast selection is poor, the fruits are not ripe, the pastries are not fresh... a woman works at the reception during the day, you have to stand in front of her for a couple of minutes so that she can take a break from her work and drew attention to you, it’s even a pity that she’s always busy (with the computer, talking on the phone or with other hotel employees), I’m not even saying that she said hello in the morning or even looked up....Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Маслов, спасибо за Ваш комментарий. Хотим Вам ответить касательно повара – мы только что сделали новую команду в нашей кухне, хотим все улучшить. Кроме того сейчас готовим совсем новое меню, которое будет соотвествовать современной кухне и диетическим требованиям наших клиентов. Надеемся, что Вы сами на будущем попробуете наши новые блюда и желаем Вам всего доброго! Менеджер отеля Smetana Vyšehrad Barbora Zemková
Оксана Фелькер
01.06.2016
Positives
I really liked the location of the hotel. Quiet place and very close to the springs. An ideal place for those who like to take a walk. First time in this hotel. I really liked the room we were put in - spacious, comfortable. The hotel has a good sauna.Negatives
Unfortunately, I didn’t like the food. Small choice. Not tasty. The staff doesn’t look and doesn’t have time to bring the missing products on time. The tables are not very clean. The rooms are cleaned, but not always conscientiously. When you check in, there are some leftovers on the floor and in the sink in the bathroom then hair. The rooms have carpeting that has not been cleaned in the corners for a long time. The hotel has a swimming pool - very small, only two or three people can swim. The treatment cannot be called serious. Anyone who has been treated in Lithuania will agree. Baths that are prescribed for unknown reasons - you just lie in plain warm water - the water is not minimal!!!. Mud baths are paid, but also useless - the cat cried mud in them. Injections with carbon dioxide - they are also of no use. Massage also cannot be called good. If you go to this hotel only because it is in a good location - everything else is not suitable for a hotel with 4 stars. Mostly 3 stars!!!!Answer from Spa-Hotel Villa Smetana
Уважаемая госпожа Фелкер, жемчужная ванна, которая Вам была назначена, это освежающий, тонизирующий микромассаж тела пузырьками воздуха. Грязи привозит производитель в упаковках – один пакет для одной ванны. У всех наших массажистов более чем 10-ти летний опыт работы. Если Вы были недовольны лечением, можно было во время Вашего пребывания этот вопрос решить с доктором. По поводу питания – сейчас готовим совсем новое меню для наших клиентов. Желаем Вам всего самого лучшего, Ева Чехова – директор отеля.
Ирина Боровкова
28.05.2016
Positives
I liked everything very much and will come again!
Анна Киселева
27.05.2016
Positives
Conscientious staff, near the forest, less noise than in the centerNegatives
There are no stewed vegetables on the menuAnswer from Spa-Hotel Villa Smetana
Уважаемая г-жа Киселева, спасибо за Ваш отзыв и спасибо за Ваш импульс – с сегодняшнего дня к обедам и ужинам кроме салатного буфета предлагаем нашим клиентам тоже горячий буфет с тушенными овощами. Всего Вам доброго и, надеемся, до встречи! Менеджер отеля Smetana Vyšehrad Barbora Zemková
Tatiana Golubeva
26.05.2016
Positives
Everything is great! For those who love silence and walking a lot! I was happy with everything!!!
Anna Vassilieva-Lamkin
23.05.2016
Positives
Friendly staff. Large rooms with beautiful high ceilings. Very beautiful location next to the forest and park. Professional medical care.Negatives
The impression of spaciousness in the room is worsened by the neglected state of the windows (paint peeling, broken handles) and the terrible creaking of the floors in the room. But the most negative impression remained from the food. If breakfast can still be rated 3.5-4, then dinner is just 2-2.5. The food for dinner (we didn’t have lunch, but according to the guests, the quality was the same as in the evening) was completely tasteless, regularly overcooked/overdried, sometimes even just at room temperature. For breakfast, our cook even managed to distort the buckwheat and oatmeal porridge absolutely horribly. Of course, food should be dietary, but this does not mean it should be tasteless.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Vassilieva-Lamkin, спасибо за Ваш отзыв. Хотим Вам ответить касательно кухни – мы только что набрали новую команду и пытаемся все улучшить. Кроме того сейчас делаем совсем новое меню, которое будет соотвествовать современной кухне и диетическим требованиям наших клиентов. Также мы посоветовались с нашими клиентами и наш повар теперь готовит кашу именно по желанию наших клиентов. Надеемся, что Ваше следующее проживание у нас Вас максимально устроит! Менеджер отеля Smetana Vyšehrad Barbora Zemková
Elena Cherednichenko
23.05.2016
Positives
The hotel's location is very good for lovers of outdoor activities, close to the mountains with many hiking trails. The hotel has a small but quite good complex of saunas and a swimming pool. Nearby is an Orthodox church. The sources are within a 10-15 minute walk through the beautiful streets of the city (if you don’t mind the physical exertion of climbing). When choosing a hotel next time I will also consider Smetanu Vyšehrad.
людмила павленко
22.05.2016