references
Mikhail Martynov
31.01.2017
Positives
Excellent location of the hotel, near the forest, clean air, silence. The room was warm and quiet. I really liked the doctor, the appointment and examination were not formal. The procedures and recommendations are adequate. The staff of the balneo department are very attentive and friendly. The procedures took place without any complications. The food is good, close to diet food. Great job by the waiters. I am very pleased with my stay in Smetana-Vysehrad. Special thanks to Sanatoriums. The transfer is beyond praise.
Юрий Щенев
28.01.2017
Positives
The impression is very good, friendly staff, good rooms, procedures, parking, the cuisine is not very varied, it’s a 1 km walk to a watering hole. What is good for health. During the week of my stay in January, my health improved significantly. Next time I'll go there too.
Tatiana Carajeleascov
24.01.2017
Positives
Great stay! Completely positive from the holiday! Nice cozy atmosphere in this hotel! Well coordinated. friendly team! You feel it as soon as you cross the threshold of the hotel! Great doctor and all the staff! Excellent cuisine. Bravo chefs and waiters! Well done! Success and prosperity to the Smetana Vyšehrad hotel!!! We bring you our gratitude!!!
Alexander Schneider
20.01.2017
Positives
The hotel staff is responsive. Everything, even personal problems, is resolved quickly. At the reception I would like to especially mention Danna. Treatment and accommodation corresponds to 4 stars. Attentive and friendly staff. We had 3 meals a day. The menu selection is large. The food was delicious. Sarah charmed us. Thanks for all.Negatives
The only negative is the mattresses. But the hotel management promised to replace them.
Татьяна Полионова
16.01.2017
Positives
Thank you very much for the opportunity to relax and receive treatment in a wonderful place for real money. The staff is excellent. The attentive, welcoming attitude is very captivating. Thanks to the chief doctor Vladislav Polivka for being able to assemble a friendly team of professionals. During our stay there was not a single problem with the procedures. Thanks to the head nurse for the clear planning of our treatment. Many thanks to the chef and his team. Delicious, high-quality food and good service. The rooms were also cleaned in good faith. Thank you girls. Overall, excellent. I would like to say thank you to everyone, starting with the administrators and ending with all the specialists: massages, procedures, injections - everything is at a high level. Dear sanatoriums, thank you for the truthful information. We received everything and even more - a good mood from a well-spent vacation. We would also like to go to Karlovy Vary and specifically to Smetana Vysehrad.Negatives
They are not here.
Андрей Коптелин
10.01.2017
Positives
Greetings! I would like to share my impressions of my stay at the Smetana-Vyshegrad sanatorium. We vacationed there for the first time, and did not regret at all that we booked it. We were satisfied with everything about it, excellent treatment, excellent staff work (all the staff are Czechs, everyone speaks Russian well and are very sincere people, I remember Mrs. Eva and Miroslava and Mr. Peter). The restaurant also has an excellent team, excellent chefs: Mr. Tonda and Robert. As for the food, I want to say that we were fed well, all the dishes were very tasty. At breakfast there are yoghurts, sliced cheese, ham and sausages, omelettes, sausages, herbs, fruits. Baking (various biscuits, cakes, muffins), juices, coffee. For lunch, several salads, a lot of greens, vegetables (by the way, they dress the salads not with mayonnaise, but with sour cream). The second courses were like in a restaurant - they cooked rabbit, chicken, and trout, and carp, schnitzels, chops - it would take a long time to list everything, one thing I can say is the food - Super! The waiters are great - Ian, Nela, Martina, Sarah - very attentive, cheerful and friendly young guys. The procedures prescribed by the doctor also suited my wife and I, alternating baths, oxygen therapy, lymphatic drainage, massage, magnetotherapy - great, considering that in the break between procedures you need to have time to go to the springs to drink water, then the days fly by just like an instant. You have to walk a lot, but this also has its own healing effect. The hotel has a cool sauna, hammam, jacuzzi and swimming pool (the water in it was 29 degrees). To summarize, I want to say that in terms of price/quality ratio, for us, in any case, it was an excellent option for relaxation and treatment. We liked everything and were satisfied with everything. I want to thank everyone for our wonderful vacation. And if I have the opportunity to go again, I will go to Smetana!
ирина тимофеева
10.01.2017
Positives
I could write for a long time about how satisfied I was with my visit to Karlovy Vary. beautiful city, the atmosphere of a real resort. Although the Smetana Vysehrad Hotel is not located in the city center, this is exactly what I liked, I was able to relax peacefully and the fact that I went to the springs allowed me to lose a couple of kilograms without much difficulty. you can’t imagine how wonderful the saunas are there. The staff is attentive and will smile once again, which is nice. I was left with excellent impressions
Michael Orloff
07.01.2017
Positives
The hotel itself is very beautiful and well maintained. The staff is wonderful.Negatives
1. The hotel is located at the top of a steep climb and not everyone is physically able to visit the springs located at the very bottom of the descent 3 or even 1 time a day. 2. The quality of the food is so poor that it is not acceptable not only for the dietary table, but also for ordinary healthy eating: often over-salted, greasy, covered in heavy dark sauce. Very poor selection of vegetables, dried fruits, confitures and baked goods. 3. Advertised mud and some other unusual procedures can only be obtained for an additional fee.
Sergej Ott
03.01.2017
Positives
We are very pleased with our holiday. Thank you very much! We will definitely come again.
Татьяна Неретина
31.12.2016
Positives
I stayed in this hotel from December 23 to December 31, 2016. The location of the hotel is very convenient - relatively not far from railway and bus stations, convenient to go to the springs. The rooms are kept in perfect order and cleanliness. The staff is very responsive and ready to help in any situation.Negatives
In my opinion, the menu was not very varied, but this shortcoming does not affect our highest rating for this hotel. In addition, some inscriptions in Russian are made with errors, but are quite readable.
SIARHEI BILETSKI
28.12.2016
Positives
I liked it very much, the staff is very responsible. I would like to come back again.Negatives
This is not a negative thing, but just an opinion, as if I would like to change my eating routine, otherwise if you drink water as intended, then it turns out to be some kind of running around.
Inna Selivenko
27.12.2016
Positives
Wonderful resort!!! Excellent location, attentive and responsible staff, wonderful SPA center and swimming pool. The hotel is clean and tidy throughout, with a homely atmosphere. Breakfast, lunch and dinner are excellent. The waiters are attentive and helpful. EVERYTHING IS SUPER! Next year only to this hotel!Negatives
Complete absence of shortcomings!!!!!!
Plehova Vera
27.12.2016
Positives
Excellent hotel-sanatorium: excellent location, cleanliness everywhere, wonderful food and service in the restaurant, amazing sauna and pool at any time from 7.00 to 22.00, excellent treatment, the work of the staff is beyond praise! Thank you very much for a wonderful holiday, excellent treatment, attentive attention! Next year - only your hotel!!!Negatives
NO
IURII BABUSHKIN
25.12.2016
Positives
It's good that it's far from the sources. All 24 days there were Russian-speaking vacationers. Swimming pool, sauna, internet in the room free of charge. linen was changed every 3 days. People wore government-issued gowns for procedures without going outside.Negatives
There is no clock in the room.
Юрий Митронов
25.12.2016
Positives
Everything is fine!Negatives
I would like to change the old furniture in room 214!
Ekaterina Iakovchik
21.12.2016
Positives
I really enjoyed my stay at the sanatorium. Quiet, beautiful, next to an Orthodox church. Very attentive staff. As a result of the treatment, the hip joint stopped hurting and by the end of my stay in the sanatorium I could easily, practically run, climb up the mountain, although at the beginning of the treatment it was very difficult to do this because of the pain. Many thanks to the medical and service staff.Negatives
The pillow in the room was very uncomfortable - flat and lumpy, I had to put a robe under it. The elevator is very slow, sometimes you had to walk up to the 5th floor.
Tatiana Golubeva
15.12.2016
Positives
Been there 2 times. The team works harmoniously.Negatives
You can’t “get through” to the head nurse. Once again, and this happens rarely, you won’t bother him! I doubt whether I will come next time. And the staff is wonderful.Answer from Spa-Hotel Villa Smetana
Уважаемая госпожа Голубева, спасибо за отзыв. Если Вам было необходимо решить с главной медсестрой какой-то вопрос и к ней не было возможности попасть, надо было спросить в ресепшене отеля. Она кроме своей работы утром делает сбор крови у пациентов, в течении дня в соответствии с расписанием делает газовые уколы и организует работу мед.персонала. С уважением, Ева Чехова, директор отеля Smetana Vysehrad.
Наталья Лукьянчикова
15.12.2016
Positives
Particularly liked procedures: massage, hydroxer, pneumoacupuncture. Swimming pool, saunas, Kneipp baths and jacuzzi - one can say without limitation. Caring attitude of the service staff, including cafe workers. I would especially like to note the professionalism and friendliness of the head physician Ladislav Polivka.
Galina Oreshkina
14.12.2016
Positives
good location, sauna and swimming pool.Negatives
No
Larissa Shevliakova
13.12.2016
Positives
Sauna, swimming pool, room, room cleaningNegatives
Cuisine, variety of dishes
григорий алексеев
13.12.2016
Positives
The doctor at the hotel prescribed a course of Karlovy Vary water for us, all the procedures went through, our health improved, our mood was high. thanks to the staff.
Владимир Савкин
12.12.2016
Negatives
There are no hangers/hooks for towels and bathrobes in the bathroom, and there is also nowhere to dry wet clothes (bar or string/thread above the bathtub).Answer from Spa-Hotel Villa Smetana
Уважаемый г-н Савкин, спасибо за отзыв, мы очень рады, что Вы отдыхали именно в нашем отеле. Очень жаль, но Вам не хватало вешалок в ванной комнате, в следующий раз это пожалуйста скажите горничной или на ресепшн, рады сразу добавим все, что Вам нужно. Надеюсь, что Вас в будущем опять встретим в отеле Сметана Вышеград и желаю Вам всего доброго! Заместитель директора отеля Smetana Vysehrad Barbora Zemkova
Татьяна Томащук
11.12.2016
Positives
The friendliness and professionalism of the nurses in the hydropathic and paraffin therapy rooms. They always accommodated us halfway when changing the time of procedures. Thank them very much!Negatives
1. During breakfast and dinner, fruits and pastries were not added when they ran out, and there was quite a lot of time left before the end of the meal. 2. Boorish behavior of a medical worker named Peter, who gave gas injections.Answer from Spa-Hotel Villa Smetana
Уважаемая г-жа Томащук, большое Вам спасибо за отзыв на сайте sanatoriums.com. Мы очень рады, что Вы посетили наш отель и отдыхали у нас. Также рады слышать, что Вам понравился наш медицинский персонал, к сожалению за исключением Петра. Мы ему сказали, что Вы были им недовольны. Он будет стремиться, чтобы в будущем наши клиенты были очень довольны. Во время питания регулярно проверяют (кроме официантов) количество еды в буфете менеджер и директор отеля. Значить будем проверять еще чаще. Верю, что Ваш следующий отпуск у нас будет намного позитивнее. Желаю Вам всего доброго и до встречи. Заместитель директора отеля Smetana Vysehrad Barbora Zemkova.
Sergej Berngardt
11.12.2016
Positives
We've been to this hotel 2 times already. We liked everything very much. Everything was excellent. The location of the hotel is close to the center. And at the same time, in a quiet, calm place; all the staff work very well; the cook cooks very tasty; We are very pleased with everything; Thank you very much to everyone; onceNegatives
No negatives
Тамара Лизунова
04.12.2016
Positives
I'm planning a trip for next year.Negatives
There are no cons.
Alexandre Sei
04.12.2016
Positives
We rested from November 6 to 20. Polite and helpful staff! Great food! Very good location! We enjoyed walking, breathing fresh air and enjoying the views! We vacationed in Smetana for the second time and booked a room for the fall of 2017. Thank you and see you soon!Negatives
No!
Ирина Ашпина
01.12.2016
Positives
All liked it. The service staff is good. The food is good (large portions). Treatment is standard. The room is warm. Swimming pool, sauna, large + free.Negatives
In terms of nutrition in the morning, porridge is terrible, you can learn how to cook porridge.
Petr Tkach
30.11.2016