references
gulnora Abduraupova
22.09.2016
Positives
I really liked Radium Palace, which is located in a unique place of nature. Mountains and forests. The air is clean and transparent. The staff is qualified and mostly friendly. Service from medical staff and technical staff is at a high level. The treatment was excellent. After a week we felt the results. Problems with the spine. By the end of the second week it stopped bothering me. A month has already passed since the treatment and the results are noticeable. The doctor said that improvement usually occurs after 2 and 3 weeks. Indeed, this is what happened. The food and service in the restaurant are at the highest level. Special thanks to the chef. The food is prepared with love and great professionalism... very tasty food. I would like to express my deep gratitude to the management of the sanatorium for organizing excellent management.Negatives
There is also a negative thing that I would like to talk about. Truth is, I didn’t find out the names of these hotel employees. They work at the reception. Very irritated and nervous. Although the first impression begins with the reception upon arrival and, of course, upon departure. When a vacationer encounters such inattention and aggressiveness from hotel staff, I want to ask such people, after all, they depend on visitors and their work and their salary, so why this behavior. One of them is a short red-haired guy with a beard. There was so much anger and hatred in him that he could not control himself. Every question came from him with an irritable answer. When they asked him what problems he had for talking to us like that and asked his name, he immediately changed and pulled himself together and, as best he could, did not show us his irritation.. The thin girl with dark hair from the reception had the same plan. Also, after her rudeness in a conversation, they asked her name, she completely disappeared and so we didn’t wait for her. I advise managers to appoint more communicative and more friendly and polite employees at the reception. Since they are the first persons with whom hotel clients communicate. I also periodically recommend that managers work with staff and remind them of their polite attitude towards vacationers.
Answer from Spa Hotel Radium Palace
Здравствуйте Gulnora! Спасибо за отзыв, мы приняли к сведению Ваши жалобы на сотрудников ресепшен. Мы как можем устраняем выявляемые недостатки в работе. Более того, мы с большим терпением выслушали Ваши неоднократные претензии на то, что Вы не можете получить дополнительную скидку по страховке. Но страховка, как Вам неоднократно объясняли, не действует в случае вашего бронирования, так как Вы бронировали не через страховое агентство. Именно поэтому считаем требования на дополнительные скидки необоснованными. Будем рады видеть Вас в нашем отеле! Хорошего Вам здоровья! С уважением, менеджер отеля Radium Palace Karla Korcokova.
Igor Gourevitch
14.09.2016
Positives
All medical facilities and accommodation in one building. Strict adherence to procedure schedules.Negatives
No table tennis
ALEKSANDR ANOKHIN
31.08.2016
Positives
I can give the following comments about our vacation from August 03 to 17, 2016. We were on vacation as two married couples. We've been relaxing together for many years. This was our first trip to Jáchymov, but not our first to the Czech Republic and Europe. Let's start with the area itself. Jáchymov is a very small town. I wouldn't even call it a city. It looks more like an urban village. We chose a vacation with treatment and with an emphasis on treatment. And therefore the assessment should take this into account. If someone wants more rest and less emphasis on treatment, Jáchymov is unlikely to suit them. There is simply no entertainment there (in the city). Jáchymov is surrounded on all sides by small mountains covered with pine forests and there is no industry there. There is simply magnificent, clean and fresh air. It is simply impossible for them to breathe. And this is very important for relaxation. There are a lot of paths in the mountains that are very convenient for walking. We walked five to ten kilometers a day and enjoyed it. We rested and received treatment at Radium Palace (****). *All procedures at the hotel. When we checked in, we were surprised by the rooms provided. The rooms were very spacious and comfortable. To be honest, we expected the rooms to be more modest. And this surprised us very pleasantly. The impression of the hotel was very good. All the staff, without exception, are very polite and responsive. It's difficult to single out someone. This applies to the reception, medical staff, maids, and restaurants. The rooms are cleaned daily, so they are always clean. If you want a towel changed, for example, you need to put it on the floor. This varies from hotel to hotel... The food is organized very well. The hotel has several restaurants. Restaurant opening hours are comfortable enough to plan your visit taking into account the procedures. On your first visit (after checking in), you are immediately assigned a table that only you can use. Those. come any time the restaurant is open and sit at your table. The tables are always clean. There is always a fairly large selection of dishes to suit a variety of tastes. The staff are again very polite and helpful. I would also add - very patient. Because we have never heard of any of the service staff reacting rudely or raising their voice even to outright rudeness on the part of some clients (and such, unfortunately, do occur). The staff during the procedures are very courteous. Everyone is always polite. Sometimes you look at their work and think how there are enough of them for everyone. This is very hard work in principle. And when you come across different clients - some based on health, and some based on character - you understand even more how difficult it is to work with us. Special thanks to them! Several times, on free days (Saturday and Sunday), we went on excursions around the Czech Republic and Germany. Here, too, everything is quite well organized. So you won’t raise your hand to give a low rating. There was only one not very pleasant moment in our vacation... During the period from July to October, the hotel has a lot of clients from Arab countries. There seem to be even more of them than Europeans. There can be no complaints against them - because they come for treatment just like us. It was somewhat unusual for us to see so many people in clothes that we were absolutely not used to. But that's not the main point. There were a number of Arab clients who simply behaved very indecently in restaurants. Their culture is very different from European. I won’t go into details, but there were moments that were downright annoying. I would like to know about such moments in advance - when booking. Those. I would like to know that during certain periods the hotels have a large number of clients from Arab countries. At the same time, also among the same Arabs, there were people with whom it was very pleasant to communicate. We even parted with one married couple from Egypt as very close friends. The overall rating that we would give on a ten-point scale is a full 9. We got what we came for and what we expected. The unit was removed only for the reason described in the last part of my “report”. So I can say from the bottom of my heart to “Sanatorium.com” and first of all, Vladislav, to you personally - thank you very much for your help in organizing our vacation. If everything goes well, we will be happy to contact you again next time. With great respect.
арье штейнберг
26.08.2016
Positives
The stay at the sanatorium was wonderful from all points of view. It's hard to choose something specific to highlight.Negatives
No negativity. Thank you
Ravza Beket
17.07.2016
Positives
I liked everything!!! Doctors. The staff! Everyone is attentive and friendly!!! I recommend this sanatorium to everyone!!!
RYBAKOVA NINA
18.06.2016
Negatives
Increase the doctor's appointment time from 10 minutes to at least 15 minutes. After taking a blood test, decipher all the indicators for the patient, and not selectively. The second doctor's appointment left me feeling dissatisfied, because... The doctor speaks Russian poorly, and I don’t understand Czech.
Виктор Аксененко
13.06.2016
Positives
I felt the result of the treatment immediately after returning from the sanatorium, excellent excursion service.
moisi glikman
05.05.2016
Positives
Only positives. If spa treatment in Jáchymov suits the profile of your illness, don’t hesitate. Have a great time. Sincerely, M.G.
Liudmila Kriuchkova
01.04.2016
Negatives
The carpeted floors in the rooms are very bad for allergy sufferers
VICTOR TARASOV
19.02.2016
Positives
Without exception, the entire staff is professional and very friendly.
Василий Поливода
25.01.2016
Positives
There is a pharmacy and shops nearby. We were lucky with the weather.Negatives
No negativity.
Сафонова Марина
18.01.2016
Positives
Thank you for organizing the transfer, overall the rest and treatment were wonderful.
ALEXANDER ESYUTIN
18.01.2016
Positives
Everyone is very happy! The attitude of all the staff is very good! They always respond to all requests and quickly resolve them in the best possible way! We would like to express our gratitude to all the hotel staff for the vacation, service and quality treatment provided! I have a great desire to return to your hotel! Thanks for all!
Людмила Иванова
17.01.2016
Positives
Friendly and helpful staff, good service, varied meals, organized leisure time - all this creates positive emotions and contributes to quality treatment.Negatives
I would like to increase the number of massage procedures in the treatment package; 6 massages for 20 days of stay is not enough.
Елена Кааева
17.01.2016
Positives
The treatment is effective, the food is varied, the accommodation is comfortable.
Arbuzova Victoria
19.12.2015
Positives
Calm, pleasant holiday with treatment. Great job providing the transfer.Negatives
No gym
Nikolay Zayko
17.12.2015
Positives
I have problems with my legs, but this did not cause any difficulties, because everything is provided for: barrier-free crossings, low steps and handrails.
Татьяна Микушева
17.12.2015
Positives
This is the second time I have visited this resort. The impressions are the most positive. Everything is perfect, starting from the transfer. Thank you very much for the opportunity to travel for treatment at such competitive prices.
Иван Фролов
16.12.2015
Positives
Comfortable accommodation, quality treatment, organized leisure time.
VLADIMIR GORCHAKOV
08.12.2015
Positives
Treatment at a very good level, friendly staff, excellent food, magical nature! We'll definitely come! Thank you very much!
Evgeny Korbuh
08.12.2015
Positives
Great pool! It’s very nice to pay in your free time from procedures.
Nikolay Chudinov
30.11.2015
Negatives
You need to make a reservation not in multiples of weeks, but by days
Galina Rodionova
04.06.2015
Positives
We note positively: 1. Punctuality of procedures 2. Quality of foodNegatives
We need to improve: 1. Evening leisure, it would be nice to organize more concerts, tours, a library, game rooms, watching films, etc. 2. Organization of meals (for two days the manager could not find us a personal table, the staff often stands idly by, the tables are poorly set, etc.) 3. The quality of the procedures (the staff treats them carelessly - the massage is done poorly, they do not turn on the lighting for the pearl baths, etc.)
IRINA Kaplii
11.05.2015
Positives
Good treatment, quiet, good staff. Overall I liked it.Negatives
Didn't really like the food. Everything that is prepared on the menu is bland, you quickly get bored with the monotonous, unsavory cuisine. But maybe this is necessary during treatment? And of course, getting up early was stressful (first procedure at 6.45 a.m.)
Арзу Джафарова
22.04.2015
Positives
I am very satisfied - the treatment, food, staff are all at a high level. I have already recommended them to friends who have similar health problems. I have used the services of a cosmetologist - he is a specialist of the highest class. I would like to come again. Thanks to everyone!Negatives
In the sanatorium, you should think about leisure time on weekends, there are no procedures (except for baths) and excursions are not thought out. Only with a trip for two days, and while taking treatment you don’t want to put such a strain on the body. Half-day excursions would be useful.
Vasily Evtimyevev
13.04.2015
Positives
I really enjoyed my stay at this sanatorium, everything was great, I was happy with everything. I would like the resort to have a gym or room. And so no comments. Thank you all very much.
татьяна воллерт
03.04.2015
Positives
Good afternoon Everything was excellent, from booking, transfer and stay, including treatment / We received treatment and rested. The staff is very welcoming, especially in the radon bath area and in the Mirror restaurant.Negatives
There wasn't much negativity. All massage treatments leave much to be desired: both those that are included in the price and those that were charged for an additional fee
VALERIYA KOZLOVA
30.03.2015