references
Negatives
I have been going to the Czech Republic for treatment for twenty years, this is the first time in this hotel, because... I saw on your website that only this hotel has such a procedure as underwater spinal traction (such a boala procedure in Heviz), but unfortunately at the beginning the doctor said that this procedure was not “affordable” for me, and then admitted that this procedure is missing from the word “absolutely”,
Answer from Hotel Bristol Palace
Уважаемая Ирина, благодарим за Ваш отзыв. Да, подводная вытяжка позвоночника в данный момент не проводится. Информацию об этой процедуре мы удалили из описания несколько недель назад. Надеемся, что в остальном Вы остались довольны Вашим отдыхом! Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
My room on the 4th floor was wonderfully located. In the dining room there is a wing that is an Israel. Guest used it daily after his dinner. So we had a nice evening concert.Negatives
Unfortunately there was only a menu for dinner and there wasn't a single veggie in the selection. Court. In the end, dinner consisted of a large loaf that had been cut into 4 parts without any sauce or garnish, let alone a side salad. When I asked the receptionist about veget. dishes, a dietitian was sent to the dining table, who didn't understand anything either. When I checked out I was supposed to pay an additional €65 for dietary advice, which I refused (I have 54kg and am healthy!) I was only interested in getting something to eat at all, but they weren't flexible or willing to do that. In the second week of my stay there was the same menu... I will therefore not visit the hotel again and will not recommend it to others. In addition, I always got the main course even though I hadn't finished the salad as a starter, as if someone was trying to dump you. I was sitting at the table with friends and repeatedly asked specifically that the main course not be brought until we had all finished the starter. There are no loungers in the park that you can rest on, as many rooms do not have a balcony. The staff should learn English and German independently.Answer from Hotel Bristol Palace
Sehr geehrte Frau Strocka-Tavlan,e s tut uns sehr leid, dass wir Ihnen in dieser Angelegenheit nicht die gebührende Aufmerksamkeit geschenkt haben. Leider gab es ein Missverständnis in der Kommunikation zwischen den Mitarbeitern und der menschliche Faktor spielte eine Rolle. Wir bitten um Entschuldigung für Missverständnisse und Unannehmlichkeiten. Der Zuschlag für Diätberatung wurde gestrichen und Sie mussten es nicht bezahlt. Wir möchten Ihnen versichern, dass wir beim nächsten Mal alle notwendigen Maßnahmen ergreifen werden, um unsere Dienstleistungen in dieser Hinsicht zu verbessern. Mit freundlichen Grüssen Sales Manager, Bristol Group
Negatives
Unfortunately, the hotel is a stretch for a three, the lack of the promised kettle in the room, a broken refrigerator, which no one replaced in a week. The hotel's strict economy on almost everything left an unpleasant aftertaste... The only good thing was the friendly staff. Best regards, NatalieAnswer from Hotel Bristol Palace
Уважаемая Натали, благодарим за Ваш отзыв и мотивацию. Будем изо всех сил работать над тем, чтобы наш отельный комплекс был настолько популярным и заполненным, чтобы мы могли себе позволись не экономить совсем. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Negatives
Unfortunately there are no drinks in the room.Answer from Hotel Bristol Palace
Sehr geehrter Herr Waldemar, im Zusammenhang mit Covid-19 haben wir den Inhalt der Minibar aufgrund von Hygienemaßnahmen vorübergehend aus allen Zimmern entfernt. Wir hoffen, dass Sie ansonsten einen angenehmen Aufenthalt hatten und freuen uns auf ein Wiedersehen. Wir wünschen Ihnen gute Gesundheit! Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Bristol Palace is one of the most beautiful places I have ever visited. I’ll recommend Bristol Palace to my friends as clean, comfortable, and professional place to get treatment and relax at. Thanks for being kind and professional people. I really liked staying in Bristol Palace.I can recommend Bristol Palace to my friends. My best regardsAnswer from Hotel Bristol Palace
Dear Marina, thank you kindly for your feedback. We are glad you liked you stay in Bristol Palace - a satisfied guest is our main goal. We look forward to see you or your friends in Bristol Palace again. Wish you strong health and all the best! With warm regards Sales Manager, Bristol Group
Positives
Nice hotel, nice staff, clean rooms, excellent treatmentNegatives
The food is terrible, there is a fee to see a doctor, the location of the hotel is not convenient... it’s on a mountain and the climb is quite difficult, there is an elevator, but after the elevator you also have to go up. Saunas are available upon request. Saving even electricity in the pool).Answer from Hotel Bristol Palace
Добрый день, благодарим за Ваш отзыв. Мы предлагаем 2 вида пакетов процедур - пакет без осмотра врача с фиксированными процедурами, который вы заказали, и пакет с назначением процедур на основе медицинского осмотра с индивидуально назначенными процедурами. В описании пакета есть все услуги, которые включены в данную стоимость. За услуги, которые не включены в стоимость указанного пакета, всегда взимается доплата. В данный момент, мы работаем над разнообразием и качеством предложения в нашем ресторане, а также над нашими услугами в целом, чтобы наши гости оставались довольны отдыхом в нашем комплексе Bristol Royal. Желаем Вам крепкого здоровья! Sales Manager, Bristol Group
Negatives
the food is not dietary. the choice is very limited. Treatment is very average. not enough staffAnswer from Hotel Bristol Palace
Добрый день, спасибо за Ваш отзыв. Мы предлагаем нашим гостям 2 вида пакетов процедур - пакет без осмотра врача с фиксированными процедурами, который вы заказали, и пакет с назначением процедур на основе медицинского осмотра с индивидуально назначенными процедурами. Описание предложения на Sanatoriums.com исправлено. В данный момент, мы работаем над разнообразием и качеством предложения в нашем ресторане, а также над нашими услугами в целом, чтобы наши гости оставались довольны отдыхом в нашем отельном комплексе. Желаем Вам крепкого здоровья! Sales Manager, Bristol Group
Positives
I was in Karlovy Vary for the first time and I liked almost everything. I am simply delighted with the city, the sanatorium, the premises and the warm welcome. The excursion to Prague was simply wonderful, the guide Valentina aroused my great interest in the history of the Czech Republic. The package of services in my package turned out to be very thoughtful, as well as the set of procedures. I also liked the organization of city festivals, especially the performance of the local music school. I would like to note the convenient transportation of tourists from Germany to the hotel; you are unlikely to find such an option anywhere else. In general, I want to thank the administration and organization of the resort with all my heartNegatives
at the beginning the food disappointed me, since Bristol is a first-class hotel and the purple cabbage salad for dinner and nothing else disappointed me at first. But then after 3-4 days the quality of food improved. I also have some wishes for the menu, namely: as a side dish for dinner, in addition to rice, pasta and potatoes, I would like some stewed or fried vegetables.Answer from Hotel Bristol Palace
Уважаемая Ольга, благодарим за Ваш отзыв. Мы рады, что отдых в отеле Bristol Palace и в Карловых Варах Вам понравился. Касательно питания, как мы отвечали в комментариях ниже, в данный момент мы работаем над новым предложением нашего ресторана - верим, что в следующий раз сможем порадовать Вас вкусным и разнообразным меню. Желаем Вам крепкого здоровья и ждем Вас снова в гости! Sales Manager, Bristol Group
Positives
The hotel staff was very friendly, courteous and helpful. If we wanted another room... it was possible immediately. Very nice hotel and great location.Negatives
The treatments were good. Unfortunately no advice on this. The breakfast should have been more varied for a 4 star hotel. The hot meals were good.Positives
Silence, peace and clean air. Good job by the staff.Negatives
Absence of a doctor. Monotonous, poor variety of food.Answer from Hotel Bristol Palace
добрый день Илья. Спасибо ,что нашли время и оставили отзыв, для нас это очень важно. На данный момент консультация врача не входит в стоимость проживания, но при прибатии в отель можно заказать консультацию врача на рецепции отеля , за доплату- 52 евро. по поводу питания ваше замечание мы примем к сведению и проведем работы по улучшению . С уважением администрация отеля Bristol Group. Будем рады видеть Вас снова !
Positives
Dear Ladies and Gentlemen, the location of the hotel and the politeness of the staff, cleanliness and service are at a high level.Negatives
However, I have a legal complaint. Before going, I called both you and the hotel and asked if everything was working and if all the procedures were being carried out. I was promised that everything would work fully as usual. If I refused, I was threatened with penalties. Accordingly, I did not go to Baden-Baden, where I take water treatments every year. As it turned out, there are no water procedures, namely: sauna, water exhaust, as well as fitness. I was offered other procedures, but not those for which I came to your hotel. I didn’t need any transfer either, because my husband brought me and took me away. I paid for everything in full! Therefore, I am presenting you with a legal claim for your failure to carry out the promised procedures. I hope that we will solve this problem out of court. For example, I would agree to a voucher for spending 2 nights in your complex for two people on a weekend. Please respond to me within 2 weeks. Sincerely, Dr. Elena PlaksinaPositives
Not the first time at the hotel. I really like everything. Special thanks to the administration and staff for their respectful treatment and assistance during isolation due to coronavirus. They tried to make your stay at the hotel as comfortable as possible. It's a shame we had to leave earlier.Negatives
No.Positives
We were here for the second time, some things got better. There is progress in nutrition.Negatives
No.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вам у нас понравилось.Мы с нетерпением ждем вашего следующего визита в отель «BRISTOL PALACE»!
Positives
I am quite satisfied with the quality of service, despite the alarming time when the coronavirus began to spread. Vladimir.Answer from Hotel Bristol Palace
Добрый день, большое спасибо за ваш отзыв. Всегда рады видеть Вас в нашем отеле «BRISTOL PALACE»!
Positives
Medical services are varied and well organized.Negatives
The food is monotonous and not tasty. There is practically no dietary food.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв.Мы очень рады, что Вам у нас понравилось. Прежде всего очень извиняемся за проблемы с пищей. Ваше комментарии передам на Отдел питания. Мы с нетерпением ждем Вашего следующего визита в отель «BRISTOL PALACE»!
Negatives
When it rained, they didn't give me an umbrella. Room cleaning is very bad. There is no kettle in the rooms. The waiters are unfriendly, some of them have dirty aprons all the time. The oatmeal porridge is terrible, full of garbage (low-grade), the last day I discovered a long, black hair. When leaving, we were presented with a bill from the restaurant, although we did not order anything from the restaurant.Answer from Hotel Bristol Palace
Добрый день,большое спасибо за ваш отзыв. Спасибо большое за тщательно подмеченные недостатки , обьязательно проведем проверку и исправим их. Мы верим, что к Вашему следующему приезду все будет хорошо. Будем рады видеть Вас снова в нашем отеле «BRISTOL PALACE»!
Positives
It was our first time and we were very pleased. We will definitely come again. Thanks to all.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вам у нас понравилось. будем рады видеть Вас снова в нашем отеле «BRISTOL PALACE»!
Positives
All well and good :)Answer from Hotel Bristol Palace
Guten Tag, ich danke Ihnen für Ihr Feedback. Wir freuen uns sehr, dass Sie unseren Aufenthalt genossen haben. Wir freuen uns sehr auf Ihren nächsten Aufenthalt im Hotel BRISTOL PALACE.
Positives
Beautiful place, beautiful sanatorium, wonderful service staff, Russian-speaking waiters (because everyone, without exception, is from Ukraine).Negatives
not a single procedure on Saturday - Sunday :( If people are just going on vacation and they are also interested in going on an excursion to Germany or somewhere else - then yes, this will come in handy. And if you went out for a week to improve your health, and you have 2 days - it is sad.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вам у нас понравилось. Во время субботы и воскресенье можно посетить ванны и массаж, когда это заказано в перед. Будем рады видеть Вас снова в нашем отеле «BRISTOL PALACE»!
Positives
Bristol Palace is a very beautiful hotel from the outside, reminiscent of a princess castle in pink and white. Located directly above the Colonade. To go down to drink from the springs is very quickly via the stairs immediately next to the hotel or by elevator through the connected building of lower Bristol. The forested area begins directly opposite the hotel. The rooms have high 4m ceilings. If you're lucky, you'll get a great bird's-eye view of the city center. The treatment area in the basement (massage, Charcot shower) is very modern and beautiful. Convenient displays show the queue and office with directions. The water treatments in the lower Bristol building are made in the same style. Everything is very neat, stylish and modern. The number of different treatments that the hotel offers is very wide. Not all hotels in Karlovy Vary can boast such a range. You can always come earlier (and much earlier - an hour or two) for the procedure and if there is free space and time, you will be accepted. The restaurant is located on the 1st floor of the Bristol Palace and has panoramic views of the city. The tables are covered with white tablecloths, the chairs with beige-gray robes. Glasses, cutlery, napkins - indicate a desire to correspond to 4 stars. The restaurant staff is smiling, responsive, helpful and worthy of the best rating. They all speak Russian, as do the vast majority of the rest of the hotel staff. If you consider simple and dietary food a factor that will help you not overeat and lose some weight, then this is definitely a positive thing. The swimming pool is located a 5-minute walk along the connecting corridors under the hotel garden. Quite big; beautifully, high quality and modernly decorated in Roman style.Negatives
I understand that the price of the hotel may explain the negative aspects of this hotel described below, but not justify it. This is especially true for staff. The Czechs boast that they were at the origins of the formation of Europe; an independent and self-sufficient country; crowds of tourists storm the capital and resorts of the country. But the staff at the hotel, alas, was transported by a time machine from Soviet times in order to remind guests that a Soviet person has no right to get sick, and especially not for public funds, and if you find yourself in a health resort, then please feel guilty and unwanted . The reception staff are unfriendly, don't know how to smile, have little competence, are always busy and always stressed. Their age and manner most likely indicate that they have not graduated from specialized tourism colleges, do not know the rules of hospitality and do not know that they are the face of the hotel. Someone may be pleased with this “advice” - he will be able to conflict in response, shake his rights, or vice versa - switch off and meekly accept the inevitable from call to call. But in any case, this is some kind of paradox and cross of the post-Soviet space, which emerged in such a generally European beautiful and cozy resort of Karlovy Vary. Alas, doctors, nurses, and procedural staff work in the same way. Even young employees copy this manner and presentation. Or is this a reaction to the Russians? Although I also met Germans at the hotel, they couldn’t have been happier. The appointment and, most importantly, the transfer of procedures is very difficult and deliberately delayed. Any replacement procedures must be done through a doctor. There are some unspoken restrictions in combinations of procedures. They couldn’t really explain them to me, but if you already have a classic massage, then you can’t get a reflex massage... What’s surprising is the absurdity of the given classic hotel design style with some elements: at the entrance to the hotel there are aluminum chairs, but at the reception you can’t sit down and wait for registration, as a set of metal garden furniture is not conducive to this. Please stand in line and wait. So what if you get out of the way. Advice starts in the little things ;). The dimly lit corridors leading to the rooms (I’m talking about our 2nd floor), either due to the lack of light bulbs, or because of poorly functioning sensors, made us sad and a little afraid of the children. The rooms have all the elements of furniture, but the latter is very shabby and worn out. In residential buildings, it takes 20-30 years to reach this form. You will not find an electrical outlet at the head of the bed. And if you decide to use the socket hidden behind the bedside table, you will lose a night light. But there is a socket at the door. Be sure to take an extension cord with you and then you can charge your phone and check correspondence while lying in bed. The bathroom is in the same shape and age as the room furniture. The curtain is stained with mildew, water from the shower is spilling onto the toilet paper and the floor under the toilet; tiles from the times of Stalin; sticky drain button. The shower head was scuffed and scratched my hand with a missing piece of chrome plating - they replaced it the same day. It is very difficult to control the temperature of the mixer in the shower and washbasin: one inaccuracy and you will get scalded. Such hot water has no right to flow in a hotel. It's just not safe. Obvious heating setting error. Or is this the same water that is used for heating? Then it’s understandable, but that doesn’t make it any easier. Due to geography and landscape, the hotel and the buildings around it are located on different levels. The buildings are connected by underground passages. But you will be able to understand and get used to them only after a couple of days. Inscriptions and signs are not always clear and logical. Expect 5-7 minutes to get, for example, for water treatments in the lower building of Bristol. The treatment rooms in the Teresa, K.Villa, and George House buildings are very old and dirty. The “dirt” procedure at Teresa filled the entire basement floor with a stench of stench. You can get used to it, but if you come from fresh air, the impression is stunning! As I already wrote, all the staff speak good or very good Russian. The menu in the restaurant, signs around the hotel, schedule and description of procedures are also translated into Russian. Not without mistakes, not without blunders, but thank you :) If you find yourself in a hotel on holidays (Christmas, New Year, weekends) - get ready that there will be fewer staff, as well as fewer procedures. And if you need to make any changes in the schedule of procedures, it will be almost impossible. I was surprised that the hotel did not please its guests (or at least the children) at Christmas. It is usually customary on such holidays to give some small gifts in the form of cards and sweets to create an atmosphere. Alas, the evening dinner was a standard affair, accompanied by lively Russian chanson, which for the third time is already beginning to irritate, and how non-Russian guests perceive it remains behind the scenes.Answer from Hotel Bristol Palace
Добрый день, большое спасибо за ваш отзыв. Обязательно учтем Ваши пожелания. Мы все проверим и верим, что все будет в порядке, когда вы приедете на следуюущий раз. Приглашаем Вас снова на санаторное лечение в отель «BRISTOL PALACE»!
Positives
Nice hotel with beautiful views.Negatives
Not everyone’s attitude during procedures is polite. We met with dissatisfied people.Answer from Hotel Bristol Palace
Добрый день, большое спасибо за ваш отзыв. Нам очень жаль, что у вас есть проблемы с нашим медперсоналом. Мы стараемся работать с нашими сотрудниками, и мы надеемся, что он скоро поправится. Мы с нетерпением ждем вашего следующего визита в отель «BRISTOL PALACE»!
Negatives
During our stay there was a problem with the Internet. We didn’t understand why our phones were blocked, this had never happened before. We hope that next time this won’t happen.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Прежде всего очень извиняемся за проблем с интернетом. Мы верим, что к Вашему следующему приезду все будет хорошо. Будем рады видеть Вас снова в нашем отеле «BRISTOL PALACE»!
Positives
The procedures are very good, the service in the restaurant is excellent, the hotel is clean and tidy, not far from the colonnade, there is a cool forest next to the hotel, the air is always fresh,Negatives
In the middle of the holiday, the sauna and swimming pool were closed for repairs, although there was no announcement on the website when booking, a free excursion to Prague is only on Thursdays ((also not warned in advance).Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв.Мы очень рады, что Вам у нас понравилось. Что касается бассейна, все турагентства знали, когда будет наш бассейн комплекс закрыт и на нашем сайте это было написано 1 месяц перед ремонтом.Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
Friendly service staff. Careful medical care.Negatives
Food was very simple and very monotonous. Long wrong paths to the treatment locations.Answer from Hotel Bristol Palace
Hallo, danke sehr fur Ihre Bewertung. Wir freuen uns, dass Sie bei uns mit dem Hotel zufrieden waren. Wir haben Ihre Kommentare zu Essen an kompetente Personen im Bereich F & B weitergeleitet. Wir glauben, dass Sie bei Ihrem nächsten Aufenthalt zufrieden sein werden. Was die Weite des Komplexes betrifft, wir entschuldigen uns sehr für die Übergangsprobleme. Unsere Ergänzung ist groß, Flure ermöglichen es den Kunden, sich zwischen Gegenständen in ihrer Kleidung zu bewegen. Unsere Kunden sind jedoch in der Lage, sich zu orientieren und immer wieder anzureisen, was vor allem an der Qualität der Behandlung liegt. Wir laden Sie auch zu einem Kuraufenthalt in unserer Anlage ein.
Negatives
Unpleasant impressions were left about the employees of the company Sanatoriums.com. The information provided is incomplete, you have to call several times, and often no one answers. There is also little hope for e-mail; you have to ask the same questions two or three times. We could not find a representative of Sanatoriums.com at the hotel. The promised excursion to Prague (free) strangely disappeared, as it turned out because the booking was from Germany, etc., etc. In a word, complete unprofessionalism. Use the services of Sanatoriums.com. no more desire. Alex.Positives
We have been to the sanatorium several times, this year we rested and received treatment in November. We were very pleased with the treatment and service. We will definitely return. Respect to everyone.Answer from Hotel Bristol Palace
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. С нетерпением будем ждать Вас снова!
Positives
This was our first time at Bristol Palace, but we really hope that we will come there next time. We were settled immediately upon arrival in apartment number 1413 overlooking the church. The room is spacious, bright, clean, warm, equipped with everything you need. The restaurant was served by a team of very friendly, positive and prompt waiters. The menu is good, varied, high quality and tastefully prepared. Live music on weekends. The treatment consisted of 24 procedures, 2 doctor’s appointments and tests. The medical staff is qualified and friendly. The procedures are scattered across different villas, connected by underground passages, so at first I had to wander around, but once the third time the configuration becomes clear and simple. Opposite the hotel across the road is the entrance to the forest park, so it is very convenient to go for walks.Negatives
First trouble. Not a friendly pool worker. We came the first time in flip-flops and slippers for a change, but she made us take off our flip-flops before entering the locker room, saying that they were dirty shoes and she wouldn’t let us into the pool in them. We tried to explain that we would first go to the shower and, accordingly, we would wash our flip-flops and enter the pool area with already washed shoes, but we were not allowed to do this. I had to walk barefoot, it was slippery and dangerous. The pool is open until 21.30, but at 21.10 everything turned off except slightly warm water in the showers. The second trouble is associated with the “water traction” procedure. Firstly, the water in the pool is usually chlorinated, and secondly, for the first time you don’t put on a weight, so you have to hang with your neck tight in the “free swimming” mode and float up like a float. As a result, compression in the cervical spine and high intracranial pressure, headache. Third point. 2 entrances to the complex are not enough. All other entrances were locked.Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Мы очень извиняемся за проблемы в бассейне, мы будем расследовать и верим, что все будет хорошо при Вашем следующем посещении. Всегда рады видеть Вас в нашем отеле Bristol Palace.
Positives
Very good spa hotel. With good food. I'm very satisfied. Unfortunately we were too short, one week.Answer from Hotel Bristol Palace
Guten Tag, vielen Dank für Ihre freundlichen Worte und freuen uns auf Ihren nächsten Besuch im Bristol Palace Hotel.
Positives
The sanatorium is located very well for those who love walks. Quiet, beautiful, next to a park, an Orthodox church. For us, just an amazing place! The view from the window is magnificent! The Internet is very good! Cleaning every day. The girls in the restaurant are just smart! Everything is fast, positive ! The medical staff works very well during the procedures! I left a positive impression of the sanatorium! I want to come back!Negatives
There were 2 negative facts: the doctor and the seating arrangement in the restaurant. But this did not spoil the holiday. And a request for vacationers: wear tracksuits to the restaurant!!! For beautiful white tablecloths! Where live music is playing!!! Just shock!!!Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Мы ценим Ваши комментарии относительно врача и рассадки в ресторане. Мы будем расследовать и верим, что все будет хорошо при Вашем следующем посещении. Всегда рады видеть Вас в нашем отеле Bristol Palace!
Positives
Accommodation, service at a high level, price matches the quality. attentive, friendly attitude of the staff. The work of the sanatoriums.com representative at the Pavlov Hotel is excellently organized. Special thanks to tour guide Alena for excursion services in Prague on 10/24/2019. I recommend everyone who wants to go to resorts for treatment to use sanatoriums.com to book hotelsAnswer from Hotel Bristol Palace
Добрый день, мы очень ценим Ваши положительные отзывы.Приглашаем Вас снова на санаторное лечение в отель Bristol Palace!