references
Нарангэрэл Дашцэрэн
25.10.2019
Positives
The head doctor and staff of the sanatorium are very friendly and do a great job. I liked everything, thank you very much!Negatives
I would like an electric kettle in the room, as I had a cold and needed a hot drink in the evening.
Answer from Hotel Bristol Palace
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вы были довольны нашим врачом и персоналом. Рекомендуем выбрать апартамент для следующего проживания, там есть чайник. Всегда рады видеть Вас в нашем отеле Bristol Palace!
Tatiana Tyrina
12.08.2019
Positives
Overall, I enjoyed my stay. Good location (forest, river, springs). The food is varied, the service staff in the restaurant is very friendly and friendly (thanks to the waitress Natasha - she provided excellent service). Live music, snow-white tablecloths, napkins. Modern medical equipment, good swimming pool with jacuzzi. The transfer from the sanatorium is excellent. Everything is organized and timely.Negatives
Not all staff are friendly. People who are new to the resort are not explained the specifics of the provision of services, that they must pay additionally in addition to what is included in the package (they will learn about this after taking an additional test, visiting a doctor, issuing a prescription), and they are not explaining certain features of the procedures. Complex logistics (procedures are carried out in different buildings, newcomers wander around for the first few days). The room has a musty smell that is not ventilated. When checking out, it suddenly turned out that the bill included 2 bottles of water from the minibar, which I did not drink. The robe was not changed in two weeks (luckily it was a double room, I used the second robe)Answer from Hotel Bristol Palace
Уважаемая госпожа Турина, спасибо за ваши комментарии. Приносим извинения за ваш опыт. Гости получают услуги и товары, которые они покупают заранее. Есть возможность купить другие товары согласно прайс-листу. Процедуры предусмотрены в здании бальнеотерапии, где каждый гость получает карту процедур перед процедурами. На всей территории отеля, а также в здании бальнеотерапии установлены информационные щиты, чтобы гости не заблудились. Номера регулярно убираются и контролируются. Халат можно изменить в любое время по запросу. Наш отель также включен в зеленую программу, где полотенце и халат на полу означают, что гость хочет изменить это. Спасибо за ваш визит, и мы будем рады приветствовать вас снова.
Valerii Dolmatov
04.08.2019
Positives
A good, highly qualified doctor - Dr.Vurm, high-quality procedures, excellent food, no complaints about the staff - everyone is polite and quite friendly, cases of incontinence are rare and only affect nurses, very well-trained staff in the restaurant (Ukrainian), a very beautiful sanatorium and perfectly located, the attitude towards Russians in the sanatorium has become much betterNegatives
No cons found this time
Svetlana Belova
01.08.2019
Positives
Convenient comfortable room, polite staff, wonderful location of the hotel.Negatives
The approach to treatment and the principle of prescribing procedures is rather formal, a conveyor belt. There is clearly no good specialist in classical massage. There is a lot of food, a large selection, but the preparation of hot dishes leaves much to be desired. Very bad coffee.
Alexey Brodsky Brodsky
31.07.2019
Positives
I have vacationed in this sanatorium more than ten times. This alone means that I am satisfied with everything. The sanatorium has its own territory, a swimming pool, and all the necessary procedures. The forest is across the road, take a walk for pleasure. Generally speaking, the Korlovar forest is the main bonus of the resort. Walks and water are the main thing. Overall rating between excellent and good.
Ekaterina Trushkova
31.07.2019
Positives
The best vacation and treatment of my life. I will definitely come here again.
Vera Zamyatina
22.07.2019
Positives
I liked everything very much!Negatives
There are not enough sofas in the reception area
Olga Garcia
11.07.2019
Positives
A wonderful holiday with a combination of health benefits. The staff at the Bristol Palace Hotel are friendly, it is clean and comfortable. The food for the guests is very well organized. This was my first time using the services of Sanatoriums.com and I will definitely use it in the future. All order confirmations arrived on time, transport from the airport to the hotel and back was well organized. The drivers were kind and punctual. I would like to especially mention the driver Alexey, who took us to the airport. I enjoyed the Sunday excursion to Prague with guide Valentina. Very interesting and educational information was obtained during the excursion.
Vladimir Afanasiev
08.07.2019
Positives
Pleasantly surprised! Everything was great! Thanks a lot !!! I'll definitely be back!Negatives
Far away from us
Larisa Li Voti
16.06.2019
Positives
Very calm relaxing atmosphere in the resort, beautiful internal garden with roses and other flowers. The doctor is very attentive and gives good recommendations.Negatives
Unfortunately, the pool and gym were closed for renovations. But we were given the opportunity to go to the pool at the Colonata Hotel.
Alexander Kim
25.04.2019
Positives
Constantly on the move, clean Air, birds singing in the morning, cleanliness, comfort, great songs in the restaurant, and most importantly, polite and attentive staff, thanks to the Czech Land for the Reception⚠️⚠️⚠️💐🇷🇺🇷🇺Negatives
N E T
IRINA SHARAPOVA
12.04.2019
Positives
The sanatorium is one of the best, I stayed in the Bristol Palace building. The staff was very friendly, the cleanliness was perfect. which is important during treatment. The food is very varied, for every taste. Towels were changed every day without asking or reminding. An excellent doctor, Dogmar Kissova, competent and attentive. Many thanks to everyone and to the employees of the sanatoriums company, who in eight years of communication have never let us down.Negatives
This building houses a restaurant and, accordingly, a kitchen; in the toilet room, from early morning there are persistent smells of cooked food from the ventilation, so people with allergies are better off choosing other buildings.
ALLA DELMAGAMBETOVA
03.04.2019
Positives
Excellent location, beautiful building, proximity to hiking trails, excellent three meals a day. Overall, everything is very good.Negatives
The staff is generally helpful and friendly, with the exception of a few individuals at the reception. There is a feeling of some hostility.
Tatiana Spivak
31.03.2019
Positives
The location of the hotel is very good, the rooms are excellent. I liked the treatment, the food and the work of the staff.Negatives
It seems to us that the number of tea and coffee bags on the tea tables in the rooms should be increased
Геннадий Билюга
14.03.2019
Positives
And everything was fine. And special thanks to the sanatoriums company who helped resolve any issues with organizing the trip and perfectly fulfilled everything they promised. Thank you for the wonderful excursion (really free) to Prague, excellent transfer, advice on choosing a sanatorium. You guys are great! And the resort is absolutely wonderful. The ratings on all points are excellent simply because there are no higher ones.Negatives
Well no)))
иван андрианов
11.03.2019
Positives
During all procedures, the staff is kind and helpful, even sometimes tooNegatives
1. At the reception Irina met me rudely, they asked who spoiled her mood, the answer was simply killer: “I’m tired of everyone, why did it take so long to drive, I want to go home as soon as possible.” In short, they met us. 2, When ordering an individual transfer, you must warn that it will not be a passenger car, but a minibus.Answer from Hotel Bristol Palace
Мы получили от Вас отзыв о пребывании в нашем отеле. Мы рады, что вы в общем положительно оценили услуги нашего курортного заведения и в целом подхода персонала к гостьям. Отель Бристол имеет долголетнюю курортную традицию, и является одним из самых известных отелей в Карловых Варах. С целью найлучшего обслуживания наших клиентов, мы подбираем и обучаем персонал нашего отеля. Жалобы на персонал бывают редко а у конкретного работника это в первый раз. Спасибо Вам за Ваше сообщение, которое поможет нам повысить уровень обслуживания. Рады Вас опять встретим в следующий раз. И уверены, что Вы будете полностью довольны с пребыванием в нашем отеле. С уважением Jana Gabrielová Front Office Manager
Diana Dogaeva
04.03.2019
Positives
I really liked the hotel! Its location next to a park area, quiet environment, high ceilings in the rooms of the Bristol Palace! Procedures, swimming pool - everything is at a high level! I especially note the restaurant menu: excellent dietary food, and exquisite, never repeated! All sources are conveniently located and nearby! Truly an aristocratic holiday!Negatives
No
Марина Мартелова
16.02.2019
Positives
Wonderful hotel! All at the highest level ! The quality of treatment is completely different from that in more economical sanatoriums! The pool is big! There is plenty of room to swim! Finnish hammam steam room! I liked it all very much !Negatives
One small minus! When traveling to Berlin, departure was at 7:30, even though I really asked, no one poured a cup of coffee! Since the restaurant is open from 7-30! Somehow it’s not human! There were no problems with this in other hotels! Everywhere they go to meet! And they open 15-20 minutes earlier! I think for a hotel of this level this is not a problem!
Марина Носкова
09.02.2019
Positives
everything is fine except the description belowNegatives
Why take a bunch of tests for an extremely high price tag if you don’t even get recommendations for them later. The nurse who gives out the schedule when asked if there are any paid tests said that everything is included in the package. Upon delivery, the amount was already paid. Tests are 5 times more expensive than in Russia
Taisiia Dolgova
07.02.2019
Positives
EVERYTHING IS GREAT!!!!!! ESPECIALLY LIVE MUSIC IN THE RESTAURANT!!! I MET PEOPLE WHO CAME HERE FOR THE 15th TIME. NOTHING TO WRITE IN THE NEGATIVE. THERE IS A WISH - THE WATER TEMPERATURE IN THE POOL IS NORMAL FOR MEN, BUT WOMEN WANT WARMER. AND IT’S BETTER TO MOVE THE ICE CREAM IN THE MORNING TO DINNER. I FOUND OUT THE TRANSITIONS IN ONE DAY, EVERYTHING IS SUPER, COME - YOU WILL NOT REGRET. .
Garik Nazarian
06.02.2019
Positives
Everything is great. I really liked it. And your team is professionals. Thank you
Liudmila Marukhnova
26.01.2019
Positives
I really enjoyed my stay at the Bristol Palace Hotel! The accommodation, treatment and service are at the highest level! I dream of visiting it again!
Наталия Курненкова
26.01.2019
Positives
Good afternoon, dear colleagues! I have been relaxing and recuperating at the Bristol Hotel since 2013. Isn't this the best indicator of the quality of the resort? What's even better? Nutrition! Many vacationers noticed this.Negatives
There was no negativity.
Elena Shkurikhina
22.01.2019
Positives
I was treated at the sanatorium for the second time. I choose a sanatorium for the excellent pool. The treatment is good, the staff is polite and friendly. I like the food, everything is tasty and more than enough.Negatives
The main disadvantage is that the hotel is located high above the springs, you have to walk up stairs and slopes 3 times a day, in winter it is not very comfortable, although I understand that it is good for health. I would like the waiters in the restaurant to be more efficient at breakfast, since usually in the morning you are in a hurry for procedures.
OLGA KAPLUNOVA
12.01.2019
Positives
I rested from 01/01/2019 to 01/08/2019. This is the second time I’ve been relaxing in this sanatorium - the second time I’m very pleased with everything: the food, the comfort, and the treatment. An excellent combination of price and quality of service. Very tasty and varied food, high level of medical facilities, pleasant and polite staff, high-quality room cleaning. The New Year and Christmas celebrations were very touching and pleasantly organized. Special thanks to Sanatoriums.com for organizing the holiday: transfer, leisure, etc.Negatives
Again, I didn’t notice any negative aspects.
Svetlana Tchernova
31.12.2018
Positives
The hotel is clean. I really liked the room. The hotel staff is very friendly. The treatment is high quality. The food is delicious. All liked it.Negatives
Corridors. The first days we wandered around like blind kittens.
ЛЮБОВЬ ФЕДОРОВА
28.12.2018
Positives
I liked the sanatorium very much. We were in the sanatorium for the first time in our 70 years. The location is great, we had to walk a lot: to the springs, to the procedures, and this is a big plus. The treatment is excellent, the staff is excellent, the food is dietary, what else is needed for proper rest and treatment. Chief physician Vladimir Vladimirovich gave excellent advice on treatment and further prevention, for which many thanks to him!!!Negatives
In the information about the sanatorium you did not indicate that the pool will be closed from 12/10/18. to 12/16/18.
Elena FEDINA
26.12.2018