references
Positives
The doctor was very nice and helpful. The hotel is very nice. The spa area is great.Negatives
The breakfast and dinner staff could be a bit friendlier.
Positives
All I can write about the sanatorium itself and the staff is amazing!!! We will definitely come again!Positives
Very nice hotel, nice staff and great cuisine. 100% recommended.Negatives
NoAnswer from Luxury Spa-Hotel President
Vielen Dank für Ihren Hinweis und wir werden ihn selbstverständlich an alle Mitarbeiter weitergeben. Mit freundlichen Grüßen
Positives
I recovered very well in two weeks at the Spa Hotel Prezident. I was very happy with everything.Positives
Excellent cuisine, we were overwhelmed by the quality and service. Overall, this hotel offers very good value for moneyNegatives
Unfortunately, there were a few discrepancies upon arrival (regarding parking fees, rooms, number of treatments) which we were able to sort out later, but it was annoying for us.Positives
We had a great holiday; The staff is very attentive; quality treatment for everyone. The rooms are clean and spacious. The kids and we especially appreciated the gym and swimming pool; and especially healing sessions. I recommend this hotel.Positives
In principle, everything was fine, Dr. Irena is attentive and responsive, the girls at the spa work very well, everything is clean and tidy. The receptionists are very attentive and efficient. I just wish there was some fine dining. The holiday was good. Thanks everyonePositives
Very friendly staff, everything was fineNegatives
A week was too shortAnswer from Luxury Spa-Hotel President
Спасибо за вашу ссылку, мы рады, что вам понравилось ваше пребывание, и я надеюсь увидеть вас в ближайшее время в нашем отеле
Positives
Very friendly atmosphere. Fantastic SPA. Always happy to come back.Positives
The food and service is very good. I can only recommendPositives
We felt very comfortable in this hotel from the start, everything was well thought out. The treatments were carried out professionally and competently, the food was tasty and healthy. We will be back definitely!Positives
I really liked the sanatorium. Excellent food, helpful staff. Good treatment. A slight rise.Positives
Everything fine. Gladly again.Negatives
Very poor WiFi receptionPositives
Excellent hotel ! Very friendly staff. Always and everywhere clean. Special thanks to the chefs! The food is always varied and very tasty. The serving of snacks and desserts is beautifully decorated. Large swimming pool. Excellent SPA area. We were very pleased with our vacation. We recommend it to everyone.Positives
Everything is thought out to the smallest detail. Both in attraction and in service. The cuisine is wonderful, a wide variety of dishes. Many thanks to Dr. Mlada Sarov.Negatives
The water in the pool is somewhat cool for older people.Answer from Luxury Spa-Hotel President
Уважаемая семья Вайссер, Привет от Президента. Спасибо за приятное письмо. Мы очень рады, что вы остались довольны своим пребыванием у нас. Вам всегда приятно слышать и читать такие отзывы и я с удовольствием перешлю их своим коллегам! Желаю вам всего наилучшего и будем рады видеть вас снова в отеле «Президент****». С наилучшими пожеланиями
Positives
Clean hotel, staff very friendly and helpful,Positives
Everything was wonderful, we can recommend it further with a clear conscience!Positives
Very good hotel. I was left with a very good impression.Negatives
In my room the window looked directly onto the wall.Answer from Luxury Spa-Hotel President
Спасибо за ваш отзыв, и я надеюсь увидеть вас снова в ближайшее время. Если вас не устраивает номер, пожалуйста, всегда решайте этот вопрос на рецепции и наши сотрудники обязательно помогут вам с выбором. Коллектив Президент Отеля желает Вам хорошего дня
Positives
Wonderful hotel, loved it! I recommend!!Negatives
No!Answer from Luxury Spa-Hotel President
Спасибо за ваши добрые слова. Я передам их всем сотрудникам нашей команды. С Уважением
Negatives
The staff of the medical building are very nice people, but they talk loudly among themselves. We ordered a large, designer room, but we were not informed that the windows in the room faced the wall.Answer from Luxury Spa-Hotel President
Уважаемый господин Гузик, спосибо Вам за отвзвы. Мы уже проинструктировали сотрудников СПА-отделения о том, что они находится в тихой зоне и что для отдыха клиентам необходимо спокойствие. Если вас не устраивает номер, пожалуйста, всегда решайте этот вопрос на рецепции и наши сотрудники обязательно помогут вам с выбором. Будем рады видеть Вас снова в нашем прекрасном отеле
Positives
Nice hotel in a good location. Nice wellness center and pool. The rooms and the roof terrace are also very good. The breakfast is great. There is everything you could wish for.Negatives
Unfortunately there is always only water with food. Tea and café should also be free at lunchtime and in the evening. The hotel parking spaces for €10 per day are unfortunately just a few minutes' walk away. This should then be cheaper. Unfortunately, the food staff is often not very helpful or available. We had to ask several times for the drinks menu. The staff should approach the guests on their own initiative and ask if they would like to order something.Answer from Luxury Spa-Hotel President
Vielen Dank für Ihr Feedback, das wichtig ist, um unsere Dienstleistungen zu verbessern.
Positives
We were very satisfied with everything, will recommend and come againPositives
Good afternoon. This is our second time staying at your hotel. Thank you very much to the entire hotel team for the excellent work! We will come to you again with great pleasure!Positives
Just like last time, all the Staff are polite, responsive and do a great job!!!Negatives
This time we specially took the “Design” room, which is more expensive. And when we checked in, it turned out that this room also had a terrible view from the windows: Like a well!!! Although the Photos of the website Sanatorium.com show a completely different view from the windows and nothing is said about this wall either! The food has changed significantly for the worse! We don’t know what this is connected with, either the cook was replaced, or the Clients from Russia are no longer coming?! Meat and especially fish dishes were almost always dry (apparently they used frozen fish)?! And the dessert is not at all what it used to be: Every day everything is in the same style - “Tiramisu” - just with different fillings!!! In general, the food now only suits a 3-star hotel. Two years ago we rated the food as in a 5-star hotel. But for those who follow a diet, in my opinion, nothing has changed here for the worse - there is sufficient food choice.Answer from Luxury Spa-Hotel President
Благодарим Вас за отзыв, который мы ценим и который важен для улучшения наших услуг. Если есть проблема с категорией номера, пожалуйста, всегда обращайтесь на ресепшн или к сотрудникам отдела бронирования, и мы поможем вам выбрать категорию. С Уважением