references
Андрей НИКОЛИЧЕВ
28.10.2016
Positives
A good modern medical facility, an excellent renovated spa complex (saunas and a swimming pool) are simply wonderful. Hammam, biosauna, Finnish and salt saunas are EXCELLENT. Everything is new and beautiful. The excellent modern design of the hotel rooms and spa area is very pleasing to the eye and creates a feeling of unsurpassed comfort. We especially liked our Junior Suite room. Everything is thought out to the smallest detail in terms of ergonomics and design. Beautiful view from the window.Negatives
Procedures are selected not according to efficiency and multiple repetitions for the best result, but according to the price list, so as not to exceed a certain cost. All baths are used without adding Karlovy Vary salt. The most effective procedures are all on an additional paid basis (for example, underwater manual massage). The largest number of procedures at the resort is a kind of myth, because... they include activity procedures (aquagymnastics and NORDIC WALKING), which hotel patients can practice independently in their free time. There is very little fruit in the restaurant and very often when they run out the buffet is not replenished, it seems that there is some kind of limit on them. Freshly squeezed juices are available for a fee only.
Oksana Zelinska
25.09.2016
Positives
Beautiful, non-Soviet design of the hotel, proximity to the springs, pleasant staff, cleanliness, silence, delicious food, saunas, swimming pool - everything for relaxation.Negatives
They have some kind of problem with the rooms... some of them “look into the wall”, some have no balconies, somewhere it smells like the kitchen. I booked a Design room, and they put me in a so-called Suite, which looked like a Standard room (judging by the photo on the website). I went to find out and they explained to me that my room was not available, then why was it there when I booked it on the website 10 days before arrival? Then they finally found it, but they only moved me in the next day. BUT! There was a strange smell that made it impossible to stay in the room and after 2 nights I asked to be given another room. Again, there was no design and they returned me to the same “luxury” - standard, explaining that there were no other options. There was no desire to swear, since I came to relax. I left with the full feeling that I had been “dumped”...Answer from Luxury Spa-Hotel President
Уважаемая Оксана, спасибо за Ваш отзыв и Ваше мнение. Мы рады, что Вы остались довольны услугами нашего отеля. Что касается номеров, да – к сожалению, все номера категории Standard и Design выходят на задний тракт отеля и некоторые из них смотрят в стену противоположного здания, как и указано на сайте. Стоимость этих категорий ниже, чем категорий Lux и Junior Suite, которые просторнее, с видом на улицу и климат-контролем. Но многие гости любят номера Standard и Design из-за тишины. Нам очень жаль, что несмотря на старание пойти Вам навстречу и сделать Ваш отдых более комфортным, у Вас возникло ощущение, что Вас “кинули”. Надеемся, в следующий раз мы сможем подобрать для Вас номер, который будет подходить для Вас по всем параметрам. Желаем Вам всего наилучшего и крепкого здоровья. Менеджер отеля Prezident Daryna Babaryka.
Сергей Бортновский
25.08.2016
Positives
We had a rest for the second time. Everything was very good, we really liked it.
Olga Syrovezhkina
25.07.2016
Positives
The quality of services provided and spa treatments. The hotel's European design is also excellent.Negatives
Low professionalism and friendliness of the spa staff.
Валентина Кузнецова
18.07.2016
Positives
Wonderful modern hotel. All issues with accommodation and treatment are resolved quickly. The atmosphere of calm and comfort in the SPA center is especially pleasing. The standard double room is very cozy, with excellent sound insulation, a small balcony, modern furniture and comfortable orthopedic beds. Absolutely corresponds to the description on the site. WiFi is available in the room without problems. I would especially like to thank the head physician of the center, Mrs. Milada Sarova, for her attentive and sincere attitude, as well as all the staff from the reception to the restaurant for their professional and targeted service. Hope to return next year. Thank you!Negatives
No.
Ирина Зубкова
18.07.2016
Positives
We liked the location of the hotel, close to the springs, a little further from the general bustle, and the slight climb was not particularly bothersome. The room is very good, they cleaned it often, cleanly, changed and reported everything that was needed and when needed. The treatment is very good, the attitude of all the staff is wonderful, I liked the massage from Monica and Milushka. The food is varied, for breakfast: porridge, cereal, milk, eggs in various forms, sausages, cheeses, ham, sausages, pastries, vegetables, for lunch: two soups, meat, poultry, fish, vegetables, a variety of side dishes, various snacks for dinner There were also desserts, fruits, etc.Negatives
The only negative is probably just a note: coffee and tea are free only for breakfast.
Елена Бондаренко
17.07.2016
Positives
Excellent hotel, very comfortable “design” room, I liked everything: the Doctor, all the staff in the medical department and wellness, food quality and range at a decent level. I will definitely recommend it to my friends.Negatives
There were no downsides during the entire period of our vacation
YULIA AZAROVA
17.05.2016
Positives
All liked it!!! Very good location of the hotel, quality treatment, competent and friendly staff.
Оксана Ростовцева
03.05.2016
Positives
Excellent SPA complex and swimming pool. The location of the hotel is very good.Negatives
Poor cleaning of the room, toiletries were not added. Food on the buffet during lunch and dinner was not replenished 30 minutes before the end, as a result of which there was very little choice. Vacationers who came during this period rattled empty food containers and were content with what was left. strange for a 4 star level. The robe was never changed in 10 days.
Zhanna Kukhovarenro
10.04.2016
Positives
Very friendly and helpful staff, beautiful design, excellent, one might say, even gourmet cuisine. We had a great rest - complete relaxation. There are no problems with the language - everyone speaks Russian. Very smart organization of recreation - everything is provided, comfort and convenience.
Irina Bogatyreva
15.01.2016
Positives
The hotel is conveniently located in relation to all sources, apparently recently renovated, so everything is clean and bright. I liked the Spa area, with an excellent pool and saunas, special thanks to the maids - they cleaned the rooms very conscientiously and efficiently: towels were changed daily!Negatives
No particularly noticeable negatives were identified!
Margarita Bakhtieva
08.01.2016
Positives
A wonderful hotel, we stayed there 5 years ago. Then they were just starting to build a SPA center. Now it is one of the most modern in Karlovy Vary. All the most modern procedures can be done without leaving the hotel. Absolutely professional staff! High level of service.Negatives
The location is possible - for older people it will be quite difficult to go down and up the mountain several times a day. The folding beds that the hotel provides for children as an extra bed are not very comfortable.
Alexandra Kalishkina
17.11.2015
Positives
Nice staff. Tasty food. Purity. The holiday was wonderful.Negatives
During their stay, there were problems with the water supply twice, which, however, the guests were warned about in advance.
Sergej Miller
09.11.2015
Positives
Very tasty and varied food! The staff is polite, everyone speaks Russian, great saunas. Thank you for Nordic walking in the forest.Negatives
There are no cons, I liked everything. Thank you!
Diloram Zaidova
25.08.2015
Positives
Hotel management is at a high level. Providing services to all medical staff and other hotel workers at the proper level. The medical department is equipped with modern medical equipment. The hotel is located close to the springs, in a quiet corner of the central part of the resort. Service staff is very friendly and courteous. The chief doctor expertly prescribed treatment taking into account the diagnosis and our wishes. Good impressions about everyone and the hotel itself. Very clean, cozy and comfortable, leaving a pleasant and warm impression. We visited other hotels and listened to reviews from other vacationers. And I definitely decided to come to this hotel. I hope all the positive results from treatment and rest will remain for a long time and will accordingly affect improved health. I wish the team good luck.Negatives
It seems to me that for this level of hotel it is necessary in the restaurant to organize a system for pre-ordering for lunch and dinner according to the menu prepared by the restaurant chef for the choice of vacationers. This is practiced in many even three-star hotels in KV. The food prepared by the chef is delicious. But almost every day there is a monotonous buffet. And dessert is not always there, mostly ice cream instead of dessert. The service in the restaurant is as impeccable as in the rest of the hotel.
Татьяна Клюкова
30.07.2015
Positives
everything is fine, treatment and food and accommodation, if my heart is okay, I will definitely come to the President, thank you for the rest and treatment, keep it upNegatives
everything was great except for the steep hill, which was a little hard for cores
Natalia Tsukanova
19.06.2015
Positives
The hotel is conveniently located, the springs are nearby, the rooms are clean, they are cleaned every day very efficiently, the medical department and spa are wonderful, there are a variety of treatments, massages, various baths, the staff is always ready to help. The pool is beautiful, and aqua gymnastics take place there 3 times a week.Negatives
No cons, had a great time.
Vladimir Chugunkin
30.03.2015
Positives
I was surprised by the number of saunas, excellentNegatives
wifi doesn't work well
Наталья Дрываль
29.03.2015
Positives
I really liked the hotel, we will definitely come again.
Timofei Kirshin
15.03.2015
Positives
The location of the hotel is very good. The proximity of the Karlovy Vary springs and the possibility of walking both up and along the embankment of the Tepla River. The hotel staff is polite and discreet. Regarding medical services, everything is provided on time, without delays. Honey base services - everything you need to support your health is available. Wonderful swimming pool and sauna complex.
Римма Циопич
13.03.2015
Positives
Staying at the hotel left the best impressions, everything was fine, I liked everything.
Igor Slepokurov
20.02.2015
Positives
We were very pleased with the hotel! Without exaggeration, the quality of treatment, food, and staff attitude are at a high level. Mineral springs are a two-minute walk from the hotel. The food was varied, for every taste, and the menu was not repeated in three weeks. The room is cozy, stylish, perfectly clean.Negatives
There is no negativity.
Ирина Данюкова
18.02.2015
Positives
I was very pleased, everything was very wonderful. Staff, procedures, food. To be honest, there was nothing to complain about. Thanks to all.
Григорий Любан
19.01.2015
Positives
We really enjoyed. Very convenient location of the sanatorium: next to the geyser. Magnificent pool and entire SPA salon. Attentive and polite staff. We had an uncomfortable situation for us: our room was located directly above the bar, and this is a smoking area. The room began to smell of smoke and they immediately overpowered us. Moreover, we lived in a standard room, but they upgraded us to a luxury room, because... everything was busy. I especially want to mention the nutrition. Thanks to the chefs. Just a celebration of the belly. Very tasty and not greasy.
Liubov Rutkova
30.11.2014
Positives
Not the first time I went to the President, very good, I really like it. Pleasant staff at the reception. In my opinion, the hotel needs to have a basic treatment profile, it is very clean, ideal for allergy sufferers (but for this it is necessary to prohibit the arrival of cats and dogs, which irritated some guests).
Лариса Мечетина
27.11.2014
Positives
I liked the hotel, everything went great, no comments. Thank you for your help in organizing our holiday.
Лев Бродецкий
19.11.2014
Positives
We are absolutely delighted. I really liked it. Treatment, nutrition, procedures - everything is excellent. The hotel is homely, you don’t have to go far to the springs. The service is good.
Айтпаев Булат
19.11.2014