references
Ирина Чегодаева
16.12.2019
Positives
Good location of the hotel relative to the sourcesNegatives
The food leaves much to be desired, especially when the Czech Cuisine Days pass.
Светлана Белугина
15.12.2019
Positives
Cozy, small hotel with attentive, qualified and friendly staff! I will definitely come back to you!
Иван Колосов
06.11.2019
Positives
I really liked the location of the hotel. Very friendly staff. We were satisfied with the range of treatment procedures.
Лариса Гусева
03.11.2019
Positives
I really liked the location of the hotel, in my opinion - the best of all possible! The staff is beyond praise! The reception responds immediately to any request; the restaurant has very attentive and caring waiters. The treatment procedures were carried out to the full extent promised, the staff was professional and attentive. The swimming pool and sauna are available any time from 7 am to 9 pm.
Valentina Mazybura
29.10.2019
Positives
Very convenient location of the hotel, right opposite drinking springs. Comfortable room with a balcony and a view of the colonnade. Very polite staff, excellent treatments and a swimming pool with two saunas is also available. And this is all already included in the price, you don’t need to pay extra separately, as in some other hotels. Almost all the food is dietary, but completely satisfying. Breakfast is also very good. The hotel is small and cozy, which we really liked. I recommend it to everyone, you won’t regret it!!!
Ирина Пуд
28.10.2019
Positives
Very nice staff. They always meet halfway on any questions and, if necessary, reschedule procedures in connection with excursions. The procedures are all done with high quality: very good massage, gas injections. Thanks to Yana the nurse. Many thanks to Veronica and Yana from the restaurant, because... when returning late from excursions, they left us dinner. I really liked the Friday dinners with Czech cuisine and live music.Negatives
There are no negatives. But there is a wish that dinner be extended until at least 20.30.
Elena Kondakov
25.10.2019
Positives
Very good location of the hotel. Hotel and rooms were clean. Staff very friendly and nice. The food tasted really good. The applications were very good. It was a nice time.
Елена Николаева
25.10.2019
Positives
For the first time I booked a sanatorium and transfer on the website sanatoriums.com. Satisfied with absolutely everything. I especially want to note the work of the transfer service. My husband dropped his phone in the car, the loss was noticed only upon check-in. 7 minutes after calling the service, the phone was brought to the hotel - thank you very much for the prompt work! We were at the hotel from 10/13/19 to 10/23/19, two adults and a 3-year-old child, we booked a standard room - upon check-in they gave us a view of the colonnade - nice). We bought 2 meals a day + treatment. The set of procedures is standard, but the warmth and care with which they are performed deserves a great compliment and gratitude. In general, all the staff perform their duties very well, from the maids to the chief doctor. During my stay, the child had a birthday - the hotel congratulated him with a large cake with candles. The baby's happiness knew no bounds. Many thanks to the hotel for a wonderful vacation! Wait for a visit in the spring)Negatives
Only words of gratitude.
Oleg Zheukhin
23.10.2019
Negatives
There is no treatment in this hotel! I have to write a lot and for a long time, which was bad! But there is something to compare with! Hence the conclusion that the stay at the hotel is rated “bad”.
Элеонора Лазарева
22.10.2019
Positives
Friendliness of the staff. Excellent location of the hotel. Good cook. Excellent, attentive, kind-hearted, helpful waitress Veronica.Negatives
No negative emotions, only positive ones.
Татьяна Веролайнен
06.10.2019
Positives
Very caring staff. Very grateful to the doctors and medical team! All the procedures were really necessary. Not a single procedure just for show. I took tests at home - all the indicators increased!Negatives
View from the room window to the wallAnswer from Spa-Hotel Aqua Marina
Здравствуйте, спасибо за то, что вы гость нашего отеля, и для следующего пребывания мы зарезервируем номер с лучшим видом.
Viktor Eberhardt
29.09.2019
Positives
We spent 2 wonderful weeks. We were satisfied with everything. Large selection of dishes, on Fridays Czech cuisine with live music and a buffet. We rate the work of all staff 5 stars. Special thanks to Veronica for the warm atmosphere in the restaurant. The cleaning girls worked like fairies quickly and very harmoniously. Everyone at the hospital is polite and responsive. We will definitely come again.Answer from Spa-Hotel Aqua Marina
Мы очень рады, что вы остались довольны, и мы с нетерпением ждем вашего следующего визита.
Olga Birukova
18.09.2019
Positives
The hotel is located in the center of the resort, close to mineral springs. The room has a beautiful interior, wonderful old paintings, comfortable furniture. All procedures are carried out directly in the building. Friendly staff. Daily cleaning of the rooms. Procedures are also carried out on weekends.Negatives
1. First, we were placed in a room on the 4th floor, where the roof slope hung over the bed and there was a danger of hitting our heads on it. With great reluctance, we were given another room the next day. But the mood was already ruined. 2. Noise from the street. During the day, people and cars make noise, home-grown musicians constantly turn on equipment with speakers with some monotonous melody and play along with it on a saxophone, violin, etc. At night, you can hear the constant noise of the river - water flows in cascades and it seems that it is raining heavily. It is impossible to close the window, because... There is no air conditioning in the room and staying in it turns into a complete nightmare. They turned on the fan, so it removed all the dust from the curtains. Below the windows there is a bar and from there you can hear loud conversation and smoke from cigarettes. 3. Food is poor and tasteless. Often over-salted, meat and fish are dry, vegetables are simply boiled, without any spices. There is unwashed sand in green salads. 4. Treatment. Doctor Olesya Kovach is indifferent. The procedures are usual for resorts in the Czech Republic. However, my husband’s carbon dioxide injections were canceled twice. (device is faulty). On the last day they demanded to pay 150 CZK for stickers. When asked whether this fee could be taken into account for unfilled injections, they suggested replacing it with other procedures not authorized by the doctor. for which there was no time. 5. The lighting in the bathroom is dim, making it impossible to shave or apply makeup. They asked to add a lamp, the request remained unanswered.Answer from Spa-Hotel Aqua Marina
Привет гoспoжа Ольга Бирюкова, Прежде всего, я хотела бы поблагодарить вас за посещение нашего отеля. Поверьте мне, как директору отеля, я сожалею, что были вещи, которые вам не нравились. То, что я могу изменить с моей позиции, но многое из того, что вы положили в почту, поверьте мне, я не мoгу пoменит. Уличный шум, уличные музыканты, течение рек, это вещи, на которые я не могу повлиять. Поверьте, у меня есть офис тoже на улицу мне етo тoже ненравится музыка. К сожалению, но эти вещи относятся к атмосфере курортных городов. Это также распространено и в других европейских городах. В этом случае я рекомендую забронировать номер во дворе отеля, где музыка и уличный шум не так слышны. Что касается кондиционирования воздуха в отеле, я интенсивно етo решаю с владельцами нашегo отела. Шторы стирают очень часто, поэтому вам не придется беспокоиться о пыли. Штo касается питанием мы постоянно работаем над ее улучшением. Мнoгo наших пoстoянных клиентoв нам тепер уже гoвoрит штo произошло значительное улучшение, но, конечно, мы будем и далее постоянно работать над етим. Я знаю о проблеме с 2-дневной поломкой газовой форсунки, но я также знаю, что все ваши процедуры были заменены на другие даты. И что вам предложили другие методы лечения, но вы отказались от всего. О том, что вы просили добавить освещение в ванную, действительно ничего не знаею, никакoй другoй клиент не жаловался на эту вещь, вы действительно первая. В комнате, где вы жили, проверью это, и если освещение в ванной комнате не подходит, мы дополнить его. В целом, я сожалею о вашем негативном опыте. Я надеюсь, что следующий визит будет в порядке. Привет Анета Вдовякова, директор отеля Аквамарина
Элла Ковальская
14.07.2019
Positives
Thanks to all the hotel staff, my stay and treatment were wonderful. The location, food, accommodation, attitude towards guests is beyond praise. Treatment at a decent level, attentive and professional doctor, caring, hospitable staff. Excellent organization of the trip from the sanatoriums. Thanks to all!Negatives
No.Answer from Spa-Hotel Aqua Marina
Мы рады, что вы остались довольны в нашем отеле. Мы надеемся, что вы снова выберете наш отель.
Тамара Бублей
11.06.2019
Positives
I liked everything. The attentive doctor Olesya Kovach was a pleasure to communicate with her. The medical staff worked well and conscientiously. I would like to mention the girls from the restaurant Veronica and Yana, they are always friendly and ready to help.Negatives
Number 44 is the largest negative with a view of the pipe and the wall.Answer from Spa-Hotel Aqua Marina
Уважаемая госпожа Бублей , мы рады, что вы остались довольны в нашем отеле. Мы высоко оценили персонал ресторана. Мы подготовим лучшую комнату для вашего следующего пребывания. Мы надеемся снова приветствовать Вас в нашем отеле.
Zanna Kirk
09.06.2019
Positives
Thank you so much, I spent a wonderful two weeks at your spa hotel. I liked everything and everyone. 10 out of 10 for the entire service. It would be with great pleasure that I would stay with you again.Negatives
Did not have.Answer from Spa-Hotel Aqua Marina
Уважаемая миссис Кирк! Мы рады приветствовать вас в нашем отеле и с нетерпением ждем вашего следующего визита.
Нина Вишнякова
29.04.2019
Positives
First. As always, reliable and at the best price booking through Sanatoriums. The transfer service also worked great - the car had an age-appropriate child seat. I love this hotel and this is not the first time I have visited it. The location near the springs, the design and equipment of the rooms are excellent, good staff, following the traditions of the hotel, compactness... This is attractive.Negatives
Everyone noted, and I also confirm, that food has become more meager, more economical. They removed the coffee machine, they no longer serve at lunch and dinner what usually took up the whole table for tea. The quality of some products has clearly decreased, and some simply disappeared; often the dishes themselves were tasteless and poorly prepared. If you come to dinner or lunch an hour before the end, you are guaranteed negativity. There will no longer be anything on the common table - no appetizers, no salads, no pastries. And the ordered dish will be dried out from overheating. In general, it’s surprising to me, but all the vacationers’ conversations were about poor nutrition. I would rather note the staff's negligence in this matter. Previously, any remark was quickly responded to not with words, but with deeds. Nowadays, conflicts in restaurants due to the fault of waitresses are not uncommon. And this is very noticeable. It's a pity.Answer from Spa-Hotel Aqua Marina
Благодарим Вас, Нина, что стали гостем нашего отеля и предоставили информацию о проживании. Мы обязательно поговорим с менеджером по питанию и улучшим качество питания
неля шнейдерис
26.04.2019
Positives
I have been vacationing at the Aqua Marina hotel for several years now, and if I have the opportunity to come to Karlovy Vary next year, I will stay at the Aqua Marina again, I have been to many hotels in Karlovy Vary and my choice is based on comparison. I consider the location the best , the atmosphere created by the employees working there is unique, everything works like a well-oiled machine. The kindness of the staff, the impeccable performance of their duties by everyone turns a vacation into a holiday, and sometimes you just don’t want to leave the restaurant; such a wonderful atmosphere is created by the radiant Veronica, attentive Yana and a wonderful chef Jan. Karina’s smile in the medical department makes all illnesses go away, her kindness heals, the girls who are busy cleaning are trying very hard, Alexander and Yana are attentive at the reception. Thank you all very much and see you againNegatives
There is no negativity, ordinary work issues are resolved very quickly.
Valentina Lisina
22.04.2019
Positives
Excellent work of the staff. Vacation of medical procedures on weekends and holidays.Negatives
Lack of therapeutic nutrition. I would like the temperature in the pool to be higher and correspond to 29 degrees.
Александр Коломеец
10.04.2019
Positives
Everything is great: location, treatment, attitude, proximity to sources.Negatives
The food is very good, the only negative is that if you go on an excursion, they give you disgusting dry rations, and as a continuation of the not very convenient morning meal schedule, you need to do it from 7.00, not from 7.30.
Ирина Новичихина
01.04.2019
Positives
Very professional: doctor - Olesya Kovach; chief nurse - Karina, Yana and massage therapists; attentive: waiter Veronica, hotel administrators.
Svetlana Sivenko
31.03.2019
Positives
Great resort with amazing staff! The location is the very center, it couldn’t be better, everything is wonderful, comfortable, clean, the rooms are cleaned every day, including weekends. I was surprised by the small selection of cold appetizers in the restaurant for lunch and dinner, but since I liked everything else fantastically, this is only a benefit - it’s quite enough, otherwise everything is very tasty.
Lidia Kolesnikova
20.03.2019
Positives
A very calm, beautiful fairy-tale city! Excellent transfer from the airport and back. Pleasant atmosphere in the hotel: very friendly, friendly hotel staff. We received all the stated procedures and swam in the pool every day! The rooms were cleaned daily and linen changed. The room has a minibar and kettle. Many thanks to all the hotel staff for their care and understanding. Special thanks for the free excursion to Prague. Comfortable bus and super guide!!! Everything was just great!!!Negatives
There are no cons.
Василий Чуклин
12.03.2019
Positives
Very attentive and friendly hotel staff. Central location, walking distance to sources. Tasty food.Negatives
We arrived on Friday. Unfortunately, doctor's appointments are only on weekdays. Therefore, two days for treatment are practically lost.
Эка Сихарулидзе
09.03.2019
Positives
Great location! We had a magnificent room with a balcony and a view of the colonnade! The rooms are cleaned beautifully. Wonderful main honey. sister Karin, who is a professional in her field. Special thanks to the massage therapist (golden hands), but unfortunately he does not work every day. The waiters in the restaurant are attentive and helpful. Overall we are satisfied! We understand that an ideal world does not exist, but we wish to get closer!Negatives
The food has gotten a little worse compared to last year. Delicious, warm buns of bread have disappeared, there is weak salt in the mornings, cheese is only put in the mornings, there is little choice of side dishes for people suffering from the gastrointestinal tract, there is mayonnaise in salads😳. This is a sanatorium.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг.
Nadezhda Markina
06.03.2019
Positives
Location of the sanatorium, work of medical and service personnelNegatives
The food at the hotel is very meager, it does not correspond to the declared stars of the hotel, there were cases when visitors left hungry, especially from dinner, or refused to eat at all. Particularly negative is single room 44, where I had to stay for 6 days. It's more like a reserved seat coupe. There is nowhere to put your things, you have to take off your shoes on the bed, since there are no facilities, and the view from the window is a sewer pipe, a wall and pigeons sitting on the roof. It was with difficulty that I was moved to another room.Answer from Spa-Hotel Aqua Marina
Здравствуйте, Большое спасибо за Ваш отзыв. Приносим свои извинения за то что Вам пришлось столкнуться с такой ситуацией в ресторане. Мы работаем над решением данной проблемы. В нашем отеле всего 3 одноместных номера, один из них номер 44. К сожалению, во время Вашего проживания был свободен лишь номер 44, были заняты и все двухместные номера, поэтому не удалось переселить Вас сразу. Ещё раз примите наши извинения, мы надеемся, что во время Вашего следующего визита Вы будете максимально довольны качеством наших услуг. С уважением Менеджер гoстиницы Аквамарина
Татьяна Булгакова
04.12.2018
Positives
This is my second time staying at the Aqua Marina hotel, I like the location, the food, the staff, they know how to joke and smile sincerely
Viktoriia Abramovskaia
20.11.2018
Positives
We rested at the hotel from 08.11 to 19.11.18. I liked everything very much. The location is very convenient: you can easily walk to any source. The procedures were carried out very efficiently. The pool is warm and big enough. The staff is very attentive and helpful. The restaurant has very tasty food! The overall impression is only positive. Thank you very much, Aqva Marina, for making our vacation and treatment so comfortable! Special thanks to sanatoriums. Everything is organized perfectly. Meeting, departure, excursions. Irina, thank you.Negatives
cons...... I don’t even know what to say..... there are none.
IURII IAMSHCHIKOV
21.10.2018
Positives
KV's excellent weather went very well with the hotel's excellent location, excellent food and staff. A good rest was greatly helped by high-quality treatment and a full range of necessary procedures at a time convenient for us. We are very grateful to all the medical staff of the hotel.Negatives
no cons found
Нина Вишнякова
15.10.2018