references
Julia Sokolov
12.10.2018
Positives
All the staff are very attentiveNegatives
Sometimes there were no towels in the pool
ЕЛЕНА ЦЫГАНЧУК
12.10.2018
Positives
.In addition to the excellent location, I would like to note the well-coordinated work of the medical staff. I especially liked the friendliness of the reception staff (a special “thank you” to Yakub). Nurse Yana is a friendly and attentive employee. Good breakfasts and quite tasty lunches and dinners. The rooms and interior of the hotel are also tastefully decorated. I have not seen better room cleaning during my 7 stays in Karlovy Vary.Negatives
The medical base is too small. The doctor is quite indifferent. At the Richmond sanatorium, Dr. Yana Karaskova is above all praise in this regard.
Mikhail Sokolov
12.10.2018
Positives
Overall the atmosphere in the hotel is very pleasantNegatives
There were no cons
Игорь Деев
11.09.2018
Positives
I liked everything...the accommodation, the food, the location, and the staff...Negatives
No cons noted.
Валерий Балякин
23.08.2018
Positives
Excellent sanatorium in the center of Karlovy Vary. Responsive staff. Great food.Negatives
Very high pillows.
Екатерина Кленина
29.07.2018
Positives
The hotel is located very conveniently, directly opposite the 11th Source of Freedom and the Mill Colonnade. We were placed in a better room than what we had booked, more spacious and with a view of the Tepla River. They fed me lunch, although there were about 10 minutes left before the end of lunch time. On the dates of my stay, it was my birthday, the hotel administration gave me a cake and a bottle of wine, which was very nice. The staff is polite. I liked the staff at the reception. Always ready to help. The waiters work very well and quickly. The food is generally varied. I especially liked the fish dishes. For breakfast there was always red fish and a glass of dry wine. On Tuesdays there were fish days, and on Fridays there were Czech evenings with live music. A girl with a very beautiful voice sang. Overall, I'm happy with my stay and my stay. procedures in this hotel. And I also want to express my deep gratitude to the SANATORIUM.COM team for the excellent organization of the holiday.Negatives
During the 18 days of my stay, the robe was never changed, which, frankly, is strange. As for food, there was a point when the food got worse, perhaps the chef was changed or the budget ran out. But after a few days everything got better. I would like there to be no such failures in nutrition in the future. I didn’t like the way the blood test was taken; I was left with a big bruise. I also didn’t really like the doctor; it was clear that he wasn’t very interested in us. His examination is a pure formality.Answer from Spa-Hotel Aqua Marina
Привет дорогая Екатерина, мне жаль, что у Вас были оговорки к доктору. Я поговорила с ним об этом. Мы регулярно выстираем белье в нашей прачечной, и нет причин не менять его. Я также обсудила с моим врачом подход к клиентам. Что касается диеты, мы не изменили штат сейчас на кухне. Конечно, все зависит от людей. В настоящее время мы работаем над улучшением качества по всем направлениям, чтобы наши клиенты были рады вернуться снова. Еще раз прошу прощения за недостатки, и я считаю, что ваш следующий визит будет повторен и вы будете полностью удовлетворены. S pozdravem Aneta Vdoviaková Hotel manager
Катерина Волкова
04.07.2018
Positives
The administration of "Aqua Marina" took into account all our wishes regarding hotel accommodation. The room not only met our expectations, but exceeded them. The suite has very comfortable beds and the space itself is well organized. Excellent treatment, convenient schedule of procedures. All the staff are very attentive. I would especially like to note the excellent service from the restaurant staff and medical staff at the spa center. We are very pleased with our vacation. I plan to return to the hotel.Negatives
There is no negativity.Answer from Spa-Hotel Aqua Marina
Спасибо Екатерина, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager
Ленар Мансуров
27.06.2018
Negatives
The variety and quality of food has deteriorated. The doctor at the sanatorium does not approach clients with sufficient quality and competence!Answer from Spa-Hotel Aqua Marina
Уважаемый Ленар, мы интенсивно работаем над улучшением услуг в нашем отеле на всех уровнях. И это включает в себя кухню и диету. Надеюсь, что такие обзоры не будут доступны в течение короткого времени. S pozdravem Aneta Vdoviaková Hotel manager
Игорь Сопелкин
12.06.2018
Positives
All liked itNegatives
NoAnswer from Spa-Hotel Aqua Marina
Спасибо уважаемый Игорь, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
SERGEY KALININ
24.04.2018
Positives
I would like to express my gratitude to the Administration of the Sanatoriums company and the Spa hotel Aqua Marina for excellent accommodation, prompt check-in, and organization of a late dinner in connection with a late check-in. High-quality examination by a doctor, competent, qualified distribution of medical procedures, flexibility in creating a treatment schedule, correctly chosen drinking course. 1.Location of the hotel, proximity to all 3 drinking water systems. It is possible to accurately follow the hotel doctor’s recommendations for drinking procedures, drinking water before eating, between breakfast and lunch, lunch and dinner. 2. Ecological state of the territory of the Karlovy Vary region, lack of industries, high quality of water even from an open water supply system. 3.The compactness of the resort area allows treatment and recreation to be carried out within walking distance from the hotel. 4. Safety of the resort area both in the hotel and in the city of Karlovy Vary. 5. Loyalty and tolerance of hotel staff and residents towards vacationers. 6. Possibility of receiving modern therapeutic balneological procedures. 7. High quality of work of the hotel staff. First of all, the MANAGER PANNI MONIKA, the head nurse Pani KARINA. Sincere gratitude for your attention, understanding, respect. 8. Real improvement in health and well-being after undergoing the procedures. Suggestion, recommendation: distribute as much as possible, plan the period of procedures for the first half of the day, preferably from 08-00 to 11-00. allowNegatives
I can't give any negative examples. Everything is wonderful. Thanks again! Sergey. SamaraAnswer from Spa-Hotel Aqua Marina
Спасибо Сергей, Такой обзор может нам только понравиться, но все еще есть возможности для улучшения. S pozdravem Aneta Vdoviaková Hotel manager
Сергей Гнездилов
24.04.2018
Positives
The holiday was wonderful.Negatives
No.Answer from Spa-Hotel Aqua Marina
Спасибо уважаемый Сергей, мы очень стараемся. S pozdravem Aneta Vdoviaková Hotel manager
Greta Loshkareva
21.04.2018
Positives
The best location, impeccable work of all staff, friendly attitude towards vacationersNegatives
No negativity
Лариса Пичкур
16.04.2018
Positives
Excellent location of the hotel in the very center near the Tepla River. Spacious room in a classic style. Good cleaning, daily change of towels, change of bed linen every 3 days. The food is beyond praise. The staff is very friendly and attentive. The hotel itself is small, there are no crowds in the restaurant. The procedures are all on time. There is a great desire to return.
Ирина Шарапова
13.04.2018
Positives
Excellent location, especially for people with musculoskeletal problems. The staff is kind and diligent, the food is very good. At the beginning of the stay on the 20th, the buffet for breakfast was somewhat meager; after comments from guests, the table became more varied (more than 2 types of cheese and cold cuts, before there were only 2 types, regardless of breakfast time). Thank you very much for the tea table in the room, it's a great find! Wonderful pool, small but remote!!!! If you get a massage from Libor, consider yourself very lucky.Negatives
Weak gas injections, a small amount, and for the first time in 7 years I left with bruises. The price for a standard single room is considerable (2,200 euros for 18 nights), and the view from the window of a shabby wall with a terrible chimney; in the Pertopavlovsk Fortress in St. Petersburg, the prisoners had the best picture from the window. I think that such numbers should be sold at a reduced price. I suggest putting a small changing cabin in the relaxation area by the pool instead of one sun lounger, because... There is no place to change clothes after a shower; they change clothes in front of everyone, like on an undeveloped beach.
Татьяна Булгакова
10.04.2018
Positives
I really liked the hotel, the interior is wonderful, the positive and friendly attitude of Yakub and Yana at the reception, all the spa and restaurant staff, the maids, left the best impression of the holiday. I express my gratitude. I wish everyone well-being and good luck!Negatives
There are no downsides; the decision of the hotel management to expand the range of procedures offered will bring good results.
Boris Nosachev
02.04.2018
Positives
Very nice hotel, an important condition is the presence of a swimming pool, Polite, attentive staff. Thank you!
Людмила Лебедева
27.03.2018
Positives
I liked everything, nice beautiful room, excellent food, friendly staff.Negatives
There are no mineral baths in the hotel
Наталья Боязытова
27.03.2018
Positives
I liked the hotel, I really liked the food, I will be back with pleasure.Negatives
Oxygen therapy is very short in time; in other hotels this procedure lasts 1 hour
Ираклий Какабадзе
15.03.2018
Positives
A wonderful hotel in the very center of the resort. Beautiful interior. Friendly staff. The breakfast selection is very varied.Negatives
Lunch and dinner are very meager. During the day, a dish is selected from the proposed menu, in which the side dishes do not change. The salad bar looks very poor, sometimes there are only green leaves. Cheese is brought out only in the morning, for breakfast.
IRINA NOVICHIKHINA
28.02.2018
Positives
An excellent hotel with excellent staff, good food, I recommend it to everyone, you can devote a lot of time to yourself, as the procedures are prescribed one after another.
Elena Bukovets
26.12.2017
Positives
Wonderful location, in the center of the resort, opposite the Colonnade. Beautiful design of the hotel in a marine style. Welcoming, friendly staff. Yana at the reception was always ready to answer any questions and helped in solving all problems. The balneotherapy department is small, but all types of Karlovy Vary treatment are carried out there. Doctor Igor Kochubey conducted the appointment carefully, asked many questions, and looked at the medical papers I had brought. He prescribed the procedures in accordance with my wishes. The procedure schedule was very convenient. Please note that lymphatic drainage is not included in the paid procedures. It is only available for a fee. The hotel has a very good massage therapist Libor. Thank him very much. Procedures are also carried out on weekends. The rooms were cleaned every day, towels were changed every day, bed linen was changed once every 9 nights, the robe was offered to be replaced, but it was not changed because there was no need. One maid left chocolates on the bed, the other did not. Beautiful restaurant. Wonderful breakfasts, deliciously prepared made-to-order dishes for lunch and dinner.Negatives
Probably not a very good time to travel - before Christmas. With the decrease in the number of vacationers, the choice of dishes on the buffet for lunch and dinner also decreased. On some days, the buffet only had chopped tomatoes, green leaves, and in the third cup some sprouted seeds. Sometimes there were no desserts. Fruits are often cut into pieces or not of the first freshness. I doubt that such a range of dishes corresponds to four-star hotel food.
Ольга Образцова
07.12.2017
Positives
The staff is friendlyNegatives
Medical care - the doctor was seeing him in a wrinkled, untidy robe, the nurse was taking blood without gloves, without a robe, and wearing street shoes. The medical center is small, but there is still not enough staff, which makes it difficult to schedule procedures. In the evening, the staff (cleaning ladies) sit in the sauna. Service - towels in the room were changed every day, but the robe was not changed even once in 10 days, despite requests. In 10 days the room was vacuumed once. The cleaners came at the most inconvenient times, and when asked to come later, they came the next day. Food - a meager assortment, fresh fruits were cut into pieces, hot dishes in most cases were not tasty. The hotel clearly does not correspond to the declared 4 stars, the level of management is low.
Ирина седых
25.11.2017
Positives
Comfortable hotel. Friendly and friendly staff. Wonderful head nurse Marina, very qualified massage therapist, professional nurses. Thank you!
NIINA MOROZOVA
23.11.2017
Positives
EVERYTHING ABOUT YOUR STAY AT THE SANATORIUM WAS POSITIVE.Negatives
THERE WAS NO NEGATIVITY.
Марина Малевинская
20.11.2017
Negatives
The hotel website states that a comprehensive stay includes 17 procedures per week (34 in two), which was clearly carried out, but when booking you indicated that there would be 37 procedures for the specified period, and this is not true. This did not cause negative emotions for me, but others may have them and then, because of such a trifle, a claim may arise.
Gita Malk
18.11.2017
Positives
The overall impression is positive.Negatives
The breakfast buffet is quite varied. As for dinners: the portions are quite meager even for my slender body, and a light salad on the side cannot fix this. Portions rarely include a side dish. Some days there were no towels at the pool
Алла Островская
14.11.2017
Positives
I liked everything. The hotel is located within walking distance to the springs. Excellent professional team. Doctor Igor Kochubey prescribed the treatment very competently and correctly. Many thanks to the massage therapist Libor, he is a real professional. Special thanks to the head nurse Marinochka for her sensitivity and professionalism. The hotel is small, everything is cozy made for maximum convenience. I would like to thank the chef and restaurant staff. Thank you so much to everyone for a wonderful vacation. I would especially like to thank the website sanatoriums.com. Thank you very much for your clear, professional work,Negatives
I did not notice
Полина Поляк
31.10.2017
Positives
Quick and friendly resolution of any difficulties and misunderstandingsNegatives
Did not have.
Vladimir Shevchenko
22.09.2017
Positives
In Karlovy Vary we were in five hotels of 4-5 stars. In Aqua Marina, the optimal combination of price and quality. And sanatoriums.com - A company that does not require a huge advance payment or Card details for booking, from which it can withdraw money at its own discretion or at the discretion of a third party
RAZILIA IAMLIKHANOVA
12.09.2017