references
Aleksandr Karpovic
12.02.2024
Positives
I liked everything, easy accessibility, good room, friendly and helpful staff.
Answer from Spa-Hotel Aqua Marina
Good afternoon, Mr. Karpovic. Thank you for such a pleasant and positive review of our work. For us, this means that we are moving in the right direction. We thank you and hope to see you again within the walls of our hotel. Best regards, hotel manager Olga Artohina.
Наталия Пуховая
23.01.2024
Positives
Mood.Negatives
The hotel management is very weak. Room 33 where I was initially placed does not correspond to a Lux room. The walls are dirty, bedding and bath items are in poor condition, there are no hygiene products in the bathroom. Many services should have been requested, but they were absent, the staff referred to the low occupancy of the hotel. The kitchen is rather weak, to say the least.Answer from Spa-Hotel Aqua Marina
Good afternoon, dear Natalya! Thank you for noting the convenient location of the hotel and we are proud to say that our hotel is located in a convenient location, in the very center. We are sorry that you had an unpleasant impression of our work. We will look into everything in detail, try to correct your opinion about us and take measures to ensure that the rest of our guests is as comfortable as possible. Sincerely, hotel manager Olga Artohina.
Olga Hellert
21.01.2024
Negatives
Everything was fine, the only thing we were missing in the room was a kettle and a hair dryer did not work.
Peter Bloskih
18.01.2024
Positives
There were only pleasant impressions left. We give 5 points 👍
Yelena Gavriluk
18.01.2024
Positives
Very good hotel, our room had a view of the colonnade, so we fully enjoyed our holiday at the resort
Alex Silberstein
16.01.2024
Positives
We thank the staff of Sanatoriums.com for recommending the Aqua Marina Hotel. We were very pleased with the service provided and would recommend it
Irina Werner
16.01.2024
Positives
We have just returned from the Aqua Marina Hotel and want to share our impressions. The location is excellent, the colonnades are within walking distance on flat terrain, very convenient for walking and drinking water. The food is of high quality, throughout our stay there was a varied menu, very well prepared and quite large portions. The administration and all the staff seemed very friendly and helpful. We did not find any disadvantages, only positive impressions and great gratitude
Viktor Tutchev
08.01.2024
Positives
The hotel definitely deserves 10 out of 10. Special thanks to the attentive medical staff, my wife and I feel great
Irma Willth
08.01.2024
Positives
We were delighted with the service provided at the hotel, the quality of food and medical procedures. Very convenient location, we enjoyed walking around the city every day. Thanks a lot, everyone
Schiller Waldemar
06.11.2023
Positives
Very central, all drinking sources can be reached quickly, nice, courteous staff
Vladimir Pupkevich
11.10.2023
Positives
The biggest plus of this hotel is the location. Everything is nearby: shops, restaurants, springs. Treatment procedures were performed as usual.Negatives
We went to this hotel on a recommendation and were disappointed. We came to Karlovy Vary for the seventh time and had something to compare with. We had room 12 and it had many shortcomings: the telephone did not work, the handle to the bathroom was broken, one window did not open for ventilation, the pillows were made of cotton wool, the shower tray was clogged, and then the safe was broken. After the complaint, the drain was cleaned a little. Cosmetics were added after a convincing request. Room cleaning was mediocre. Upon departure, we were informed that cosmetics would only be added once upon arrival. There is no changing room at the pool. There is no soap or gel in the only shower stall. The treatment room and the swimming pool are combined, which is inconvenient. The biggest minus was the food. Breakfasts were still more or less tolerable. But lunch and dinner... tasteless, meager and monotonous. Restaurant visiting hours do not really correspond to the hours indicated on sanatoriums.com. I would also like to note the free transfer from the airport to the hotel. The meeting driver was a little late. When he appeared, he didn’t even say hello. He waved his hand and ran. We (8 people) jumped with suitcases and ran after him. Having seen a small bus, we began to discuss among ourselves how to rationally accommodate ourselves in it. The driver immediately told us that if you don’t like it, you need to take a taxi. There was deafening music in the cabin. When asked to turn down the volume, the driver replied that everything was fine. The air conditioner was running at full blast. The request to make the interior warmer was also not satisfied. And then he started shouting and being rude to us. At a speed of 160 km he began to call the “owner” and complain about us. At the same time, I still periodically corresponded with him on the phone. He interfered in our personal conversations and was constantly rude. There was so much hatred and malice in him. At one point he stopped the car and jumped out of the car. It felt like he was about to take us out of the car and drive away. He said his name very vaguely. The license plate number of the car is 4 K6 6768. How can such a mentally ill person be trusted with passenger transportation!?
Nadezda Rukina
09.10.2023
Positives
The location of the resort is excellentNegatives
1.door cards often did not work. changed several times. 2. They opened someone else’s number with their card and got scared.... 3. When meeting us from the airport, the driver was rude 4k6 6768-car number. There is no body soap in the showers in the saunas or in the rooms. The saunas start working at 16.00 but they are cold. For breakfast the same porridge. There is no tea, milk or kefir for dinner. there was no safe for three days
David Gertsberg
18.09.2023
Positives
Dear Sanatorium!!! We stayed at the Aqua Marina sanatorium for two weeks. We liked the sanatorium, the wonderful staff and a very good attitude towards vacationers. We really liked the medical facilities, starting from the organization of treatment and the treatment itself. Especially many thanks to the head nurse for the professionalism and quality of treatment!!! But we categorically did not like the food.. The proposed menu gives practically no choice. The dishes themselves are dry and overcooked.., mayonnaise salads. Tea only in the morning. For lunch and dinner there are two carafes of cold water for all vacationers. We vacationed in Karlovy Vary This is not the first time with the support of your company; this has never happened in any hotel. There were a lot of dissatisfied people at the hotel about this. The rooms were cleaned impeccably by Oksana and Alena!!!
Vera Schwarz
04.09.2023
Positives
The treatment is very good, all procedures are carried out professionally, I would especially like to mention the massage, just wonderful. The location of the hotel is excellent, everything is nearby, sources, shops, places for walking. The hotel is small but very cozy. The staff is friendly, except for the restaurant. The room was cleaned and towels were changed every day. The bed was comfortable and the pillows and blankets were of good quality. The hotel has two saunas and a swimming pool. We enjoyed using all of this.Negatives
The restaurant has interesting furniture and a large fireplace, but the atmosphere was not very good. The girls who work there looked as if they were doing military service there. I would like a little more cheerful smiles. It felt like we arrived as uninvited guests. The kitchen was a little monotonous.
Leonard Borosko
28.08.2023
Negatives
Lack of air conditioning in the room during the hot season.
Эльбаниз Гусейнов
18.08.2023
Positives
I really liked, first of all, the location of the hotel and the attitude of the staff, daily cleaning, change of towels, cleanliness... There is a proposal, taking into account which the hotel can attract more vacationers from the former republics of the USSR (of which there were more this year than before ) especially with the Muslim religion. It is advisable to include lamb, dairy products and vegetables in your diet.
Katarina Opalena-Ziak
02.07.2023
Positives
Nice location of the hotel, the room was big enough for 1 person, there was a balcony, the bed had a good mattress. Hotel staff were friendly except for the kitchen staff, who weren't very close. The treatments were very well organized, no waiting times and well carried out. Overall, I rate the stay as good to very good. I'd love to come back.Negatives
I booked with half board, I could have saved money. Not only was the food small portions, the food was miles away from a 4 star hotel. As in taste, so too in quantity and preparation. For example: I chose rice with chanterelles, no chanterelles in it and inedible. Salads and fruit were rather old news and few. A feeling arises that the kitchen staff takes fresh food with them and the paying guests get yesterday's food. I also complained during my stay. For the half board catering I don't give 0 points, but -10 points
Aleksander Zabeida
01.07.2023
Positives
Wonderful hotel, friendly staff. I will recommend it to my friends.
Margarita Tenneson
26.06.2023
Positives
Cozy, small hotel, good location, clean and comfortable room, wonderful staff, all issues were resolved quickly. Wonderful restaurant, everything was delicious and beautifully served. Special thanks to the cook.
Svetlana Hof
24.06.2023
Positives
This is not our first time in this hotel. The location is very good. The staff is friendly, all procedures are available, the only thing that has been reduced is the time for visiting the sauna, but the pool is open all day. Pancakes for breakfast are just what you need, the cooks cook very tasty food. The trip to Prague, organized by the employees of Sanatorium.com, was great. We will be happy to visit Prague and of course Karlovy Vary again. Thank you so much for your work.
Anna Klich
13.06.2023
Positives
It was a very relaxing holiday for me and I would love to come back. Food was delicious. Staff very accommodating and nice. Hotel has a central location. Small but nice. See you soon.
Greguri Sklar
13.06.2023
Positives
The hotel is a boutique within walking distance to all sources. The room is freshly renovated. Comfortable bed. Special thanks to Anastasia at the reception.Negatives
It is advisable to serve at least breakfast on the terrace. The dining room is a very confined space with an outdated interior. The hotel is advertised as 4 stars, but there is no kettle or air conditioning in the room.
Robert Bakalyar
11.06.2023
Positives
Location of the resort, beautiful interior, swimming pool.
татьяна Барчук
10.06.2023
Positives
We have vacationed in this hotel 5-6 times. We don't plan to change it. Everything was compactly placed, water, treatment, the pool worked perfectly, the restaurant had excellent service. The girls from the Reception Nastya and Olga responded to any requests.Negatives
For my husband and I there was no .
ALENA TSYHANCHUK
07.06.2023
Positives
THIS IS THE THIRD TIME WE'VE BEEN IN AQUAMARINE. EVERYTHING IS STILL GOOD IN MANY REGARDS, THERE ARE ONLY GOOD REVIEWS ABOUT THE STAFF. COMPARED TO LAST YEAR, THERE IS A LITTLE NOTICEABLE LACK OF DIFFERENCE IN THE FOOD. MEDICAL STAFF TRY TO GET THE PRICE-QUALITY RATIO OPTIMUMNegatives
HARDLY EVER
Otto Butau
27.05.2023
Positives
Great hotel! We all enjoyed it. The location of the hotel is perfect. Everything nice and cozy. Food was delicious. Staff friendly and helpful.Negatives
I don't think the selection of salads and side dishes for dinner is sufficient for a 4 star hotel.
Lydia Lymarew
15.05.2023