references
alexander frank
25.04.2023
Negatives
The food in general is not good, especially the dinner The sauna is always cold The money is not small, but everything is somehow not good at all We won’t go to you again and we won’t recommend others to come to you.
Oksana Pöhner
23.04.2023
Positives
We spent a week at the Aquamarina Hotel, living in room 55. Let's go for the first time, so to speak, to reconnaissance. We were very pleased! The atmosphere in the hotel is very good, I would even say - soulful. The entire staff is very polite and any request, wish, question is resolved instantly. The girls in charge of cleanliness are just three smart beauties - everything is clean, the bed is changed every three days, the towel is changed every day. The girls during the procedures are also great, they are all very responsible. I would like to highlight the massage therapist Tatyana, a true professional. And Radka prescribed procedures for us taking into account our wishes (time-wise). Many thanks to all the staff! We also liked the cuisine, the food was not repeated and it was delicious. My Mom is crazy about pancakes for breakfast. The girls at the reception and the young bartenders - thank you all so much for your contribution to our pleasant stay and treatment. We hope that we will return again.Negatives
We didn’t find anything negative, and we weren’t looking for it. Maybe just a wish - a small kettle in the room.
Linda Alexander-Scheer
22.04.2023
Positives
The room was sufficient for the stay. A baby bed was available to us free of charge. The room was always cleaned and the towels changed regularly. The ladies at reception were also friendly and helpful.Negatives
Room: The doors to the room urgently need repair. There were days when the door didn't close properly. That is, the door was open and accessible to strangers. Sometimes the door couldn't be opened with the card when it was closed. We often went to reception to “reload” the cards. Swimming pool/spa area: The water in the swimming pool is cold and therefore not suitable for children. The treatments were sometimes too short (e.g. massage 10 minutes). You simply shouldn't expect too much from the treatments!!! Dinner: Dinner wasn't always successful, for example we once had half raw rice in the risotto. Depending on the service, you only got one type of light beer. Strangely enough, another server served light and dark beer. You can't have the drinks for dinner delivered to your room and so you were forced to always have some "small change" (preferably suitable) with you, because you couldn't change larger bills here. Dining room equipment: There was only one baby chair with a table and one baby chair without a table. Both baby chairs without security (child could slip under the table, for example. We had the chair with the table and it was already in an old and bad condition (upholstery was broken and the foam was sticking out, the bar on the table was hanging down...) Breakfast : The choice for breakfast is always the same. The tables and chairs are placed far too close together, so that the guests sometimes touched each other with the chairs or it was not even possible to get up from the table because other guests spread out generously on their chairs There is only one coffee machine available!!!! This "poor" coffee machine was in operation all the time when it was working. To get a cup of coffee you often had to wait in a queue. If the coffee machine didn't work (which... happened every day!), each guest tried to repair the machine in their own way. The waitress (only one person) didn't come to refill milk, clean the coffee machine, dispose of leftover coffee, etc. On our last day we had breakfast Pure chaos broke out, my husband and I gave up after a cup of coffee and fled. Language: Only a very small number speak German, but they could help themselves a little with English. Not everyone speaks Russian either, especially during the treatments most people only speak Czech. That's why you have to make sure that the person carrying out the treatment really understands which areas may not be treated (the doctor only prescribes the type of treatment in general without any details or special features).
Brigitte Sauder
16.04.2023
Negatives
Unfortunately, the reception staff and the operating staff couldn't speak a word of German without a cell phone
Dina Bedner
13.04.2023
Positives
We felt very comfortable in the hotel. The staff conducting the treatment procedures gave us care and warmth. Be healthy, dear women!
Viktor Khoduev
11.04.2023
Negatives
Not all medical procedures offered on the hotel’s website on the Internet exist in reality. For example, iodine-bromine baths. There is no interchangeability among medical personnel
Nadezhda Adaeva
27.03.2023
Positives
This is not the first time we are vacationing in Karlovy Vary, so I can judge))) It was our first time at the Agua-Marina Hotel.. I liked it))) Not a big, but cozy Hotel.. Located in a very convenient location. Medical staff - Super))) Special thanks to the massage therapist - Tatyana. Also, all the employees are very responsive and friendly - Thank you all very much....Negatives
I think the downside is that in the evening the only drinks in the Restaurant are Water, or maybe Tea)))
Milla Rynty
24.03.2023
Positives
Thank you for a wonderfully organized vacation: for the transfer from the airport to the hotel, for the excursion in Prague, and for the fact that you could pay for your hotel stay upon arrival at the hotel and that you could quickly find out all the answers to questions that arose along the way via WhatsApp. Special thanks to the hotel staff: waitress Tanya, also responsible for cleanliness Elena and Marianna and for the friendly service by the SPA specialist and the hotel reception staff. Upon arriving home in Finland, we are optimistic about planning our next holiday through your Sanatoriums.com service. Best regards, Milla
Lidia Pikin
09.03.2023
Positives
We liked everything. Everything was great, thank you for the rest and treatment.
Iwan Chomenko
10.02.2023
Positives
Very pleased! Wonderful room, food beyond all praise, the location of the hotel is simply magnificent, right opposite the Colonnade. Silence, cleanliness, beautiful interiors in the hotel. The attitude of the staff towards guests is super respectful and helpful. We rested for 10 days, we will definitely come back.Negatives
One negative - the vacation ended quickly and 10 days flew by like one.
Yuliya Krylova-Grek
23.01.2023
Positives
Friendly staff, good cuisine. The massage therapist Alexander does a great job, unlike his female colleague (I don’t know her name) who either doesn’t know how to do a massage or doesn’t want to strainNegatives
Music in the corridors can be heard in the room - it is impossible to work or relax; there is no information that the room faces the wall. This has a depressive effect on the general condition
Georg Zentner
08.01.2023
Positives
The hotel has a good environment and friendly staff. Great restaurant.Negatives
They didn't warn us that there was no parking. The hotel only has 9 parking spaces. Sauna opening hours coincide with dinner. I would like the sauna to work during the day. Everything is too compact. It would be better if they removed a couple of rooms and expanded the shower area in the pool. Only 2 beds in the pool.
Julia Lehmann
27.11.2022
Positives
Very cozy hotel, wonderful cuisine, thanks to the chef and of course all the staff.
Galini Marantidi
17.11.2022
Positives
Well, what can you write when everything is great? This is my third time in Karlovy Vary and I always leave with the best impressions. I love this place. What can I say about staying at the Aqua Marina Hotel? Super, super, super!!!! Everything is at the highest level, in the city center, the treatment is excellent, the food is excellent thanks to the chef, respect to him. The staff works conscientiously, they are always polite and friendly, they respond to any requests instantly. I would especially like to mention Radka in the balneology department. I am grateful to everyone for a wonderful stay at the Aqua Marina Hotel. This is exactly what makes you want to come back when you leave. Of course next time I will come here again.Negatives
What about the negative? Yes, he simply doesn’t exist!
Alexandr Lisicichin
02.11.2022
Positives
Great hotel, great location, staff and food! The rooms are cleaned daily, the staff responds to all requests, the food is excellent. We were very pleased!Negatives
No cons found.
Ekaterina Koleva
31.10.2022
Positives
Wonderful hotel, polite and friendly staff. Many thanks to the hotel director for not neglecting the important events of his visitors. We recommend it to everyone and hope to come again.
Valerij Daniel
31.10.2022
Positives
Everything was great! Great hotel location, very nice staff.
Dilara Huseyn-Zada
25.10.2022
Positives
Excellent hotel We will definitely come again Very friendly staff Excellent food, pancakes for breakfast Service in the restaurant is at the highest level We recommend this hotelNegatives
These are wishes: Give tea or coffee instead of water for dinner. There is no negativity
Eduard Haus
18.10.2022
Positives
Hello! We really liked the Aqua Marina Hotel for its interior, and most importantly, kind and helpful people work there. The restaurant cooks delicious food. We recommend it to everyone!
Maksym Bova
16.10.2022
Positives
,locationNegatives
Food assortment is 0, there is no choice at all, such food for a hotel is 3 minus, in general the hotel corresponds to 3 like father-in-law and the price must matchAnswer from Spa-Hotel Aqua Marina
Добрый день, господин Bova, Благодарим Вас за то, что нашли время и желание написать свой отзыв о пребывании в нашем отеле. Нам очень жаль, что наш отель не оправдал ваши ожидания. Мы всегда стараемся использовать индивидуальный подход к каждому нашему гостю. Команда нашего отеля круглосуточно прикладывает максимум усилий, чтобы обеспечить комфортный отдых в стенах нашего отеля для самых требовательных гостей. К сожалению, не всегда наших усилий достаточно или они не нужны гостям, которые злоупотребляют алкоголем в непомерных количествах, после которых наши горничные были вынуждены убирать продукты жизнедеятельности вашего организма. Мы понимаем, что ваше состояние не позволяло Вам посещать наш ресторан на завтраки и ужины, и вы не смогли оценить нашу кухню по достоинству. Мы надеемся на скорую встречу с вами, а также, в следующий раз мы постараемся оказать Вам сервис соответствующий вашим представлениям. Еще раз спасибо, что нашли время и оставили свой отзыв! С уважением, Виктория, Бутик Спа Отель Аква Марина
Galina Pflaum
05.10.2022
Positives
Everything is fineNegatives
Dissatisfied with the pool and sauna. Only open until 19.50. When you can relax in the pool and sauna in the evening. But alasAnswer from Spa-Hotel Aqua Marina
Уважаемая, Госпожа Pflaum! Мы очень ценим мнение каждого гостя об уровне предоставляемых нами услуг и, конечно, нам особенно приятно, когда наши гости получают положительные впечатления от пребывания в нашем отеле. Наш бассейн работает от 08:00 до 20:00, вы можете посещать его неограниченное количество раз в течении рабочего времени. Благодарим, что вы нашли время и оставили свой отзыв! Мы с нетерпением будем ждать вашего следующего визита! С наилучшими пожеланиями, Виктория, Бутик Спа Отель Аква Марина
Oksana Airich
05.10.2022
Positives
Everything went at the highest levelNegatives
It’s bad that the pool and sauna were open until 19.50. In the evenings, when you want to relax, you could have stayed in the pool and sauna longer. But we were asked to leave before 8 o’clockAnswer from Spa-Hotel Aqua Marina
Уважаемая, Госпожа Airich! В первую очередь, благодарим Вас за выбор отеля Aqua Marina. Также большое Вам спасибо, что вы нашли время и оставили свой отзыв! Мы очень рады, что смогли предвосхитить Ваши ожидания в целом и надеемся на нашу скорую встречу! Наш бассейн работает от 08:00 до 20:00, вы можете посещать его неограниченное количество раз в течении рабочего времени. Мы с нетерпением будем ждать вашего следующего визита! С наилучшими пожеланиями, Виктория, Бутик Спа Отель Аква Марина
igor kogan
27.09.2022
Negatives
the room was partially ready, the TVs did not work, the safe did not close, throughout the entire stay there were problems with the entrance door cards, men's bathrobes for children and women were huge, it was necessary to ask for replacement towels and shampoo, food was at a minimum, the menu was like in a factory canteen and for dinner There is not even tea, only tap water (you cannot drink tea in the room due to the lack of a kettle). We have been to this hotel 3 times before and were therefore shocked. We don’t even believe that it’s possible to lose that much of a level
Swetlana Limarenko
26.09.2022
Positives
Excellent hotel! We all really enjoyed it. The location of the hotel is just super. We had a room with a balcony with a gorgeous view of the colonnade. All rooms in the hotel are very nice and quite spacious, cleaned every day. The staff is very friendly and helpful. All great fellows. I liked everything about the restaurant too. And pancakes for breakfast are simply delicious! In general, everything was delicious. Separately, I would like to say about the procedures. Everything was laid out very conveniently and carried out clearly. Thank you very much to all the nurses. The girls at the reception are also very responsive and ready to help with any questions. In general, we are very pleased and received a lot of pleasure and positive emotions. Thanks to the Aqua Marina Hotel! We will definitely come again!Answer from Spa-Hotel Aqua Marina
Dear Mrs. Limarenko, Let me thank you for such a detailed assessment of our hotel and service, and for your time! Thank you for your kind words addressed to our hotel staff! It is reviews like this that inspire us in our work! We are sincerely glad that we met your expectations and hope that these and other positive aspects will serve as a reason to choose us again. We will be glad to see you again in our hotel! Sincerely, Victoria, Boutique Spa Hotel Aqua Marina
Tamara Tsay
25.09.2022
Positives
Good treatment staff. Good manager Sveta!Negatives
The assortment of salads is very meager! Cakes are served from those left over from the lobby of the bar in the evening! One shift cooks better than the other. This is the shift where the waitress Victoria serves. The oatmeal porridge is so thick that it costs a spoon! And the semolina is so liquid, it gives the impression that it not porridge, but diluted milk! And he wants to cook the second courses better! People who come to this sanatorium several times say it has become completely bad!
Tamara Bykova
06.09.2022
Positives
Location and food (!!), soulful and deliciousNegatives
it seems like there isn’t, but they didn’t take any treatment
LUYDMYLA KAZHDAN
03.09.2022