references
Natalija Lukastschik
12.09.2022
Positives
Friendly staff, good location of the hotel, varied choice of dishes in the restaurant, good room cleaning.Negatives
The organization of the procedures leaves much to be desired (I only had 9 of them). In the same room where gas injections are given, other procedures are carried out simultaneously. And oxygen therapy lasts only 25 minutes.
Andreas Unruh
05.09.2022
Positives
Good performance by the staff at reception.Negatives
Some of the spa staff are very inexperienced. Spa management obviously poor. Five minutes not enough for the doctor's appointment.
Raisa Salakhova
21.08.2022
Positives
Excellent service from the first minute of booking to the last moment of your stay: immediate answers to any question regarding transfers, stays and excursions. You simply cannot wish for anything better. The hotel staff, including the restaurant, are kind and competent. The rooms are very clean and the daily cleaning is thorough.Negatives
The doctor at the sanatorium didn’t even look at the conclusions I brought. I just measured my blood pressure and told me what water to drink. At the time of renal colic, I went to the office for help, the nurse very sharply told me that the appointment time starts at 12.30. This is unacceptable for a sanatorium with a good name. You would also like the doctor or nursing staff to meet with you at the end of your stay to find out about the patient's condition. Food: too monotonous, designed for representatives of the northern regions. Heavy dishes with oven-dried meat and fish. No lactose-free or soy/rice milk. During the 16 days of our stay, we had buckwheat once. Never had pancakes or pancakes. Every morning an egg and fried sausage is a very heavy breakfast.
Raisa Elenbogen
21.08.2022
Positives
The friendliness of the doctor and the staff performing the procedures. Especially Natasha or Natalka. She is very tactful, efficient and friendly.Negatives
Payment for the stay must be collected at the end of the stay, indicating the fees and procedures. And they took it from me at the beginning. It was not yet known what the doctor would prescribe for me. And they have different prices. We need transparency in payment. And all this should be reflected in the invoice.
Yakov Fradlin
28.06.2022
Positives
The room was very clean and comfortable, the whole hotel had a pleasant, homely, warm atmosphere. Many thanks to the chefs - the presentation and presentation of the dishes is simply a masterpiece. Every day there is a wide variety of extremely tasty dishes - all of a high standard. The restaurant staff was polite, clean, helpful - made us feel welcome. Thank you for helping us on our vacation! Wonderful sauna. The excellent location of this, so to speak, “family hotel” is a place where you can escape and hide from the bustle and noise of the city. Magnificent nature! We are delighted with our holiday - THANK YOU!
Adi Rahimov
25.06.2022
Positives
Everything that happened was positive. Thank you very much.Negatives
It would be nice if there were entertainment performances in the evening. Otherwise it's a little boring.
Konstantin Gerber
12.06.2022
Positives
We really enjoyedNegatives
There is not enough information about what procedure affects what
Lubow Egner
03.06.2022
Positives
The first impression was good, We arrived in the evening, checked in, the rooms were clean, We had dinner, varied food, several meat dishes, fish every day, a lot of baked goods, The service staff in the dining room were very polite girls, Especially Nika and Lilya, I would like to note Natasha’s work during the procedures, she did gas syringes, electrotherapy, magnetotherapy,Negatives
But the treatment base,,,,,,,,,,, It began with an appointment with the doctor, 5 minutes were allocated for the two of us, During this time the doctor barely had time to count the number of procedures, Our wishes were not taken into account in any way, But there was even greater disappointment when we received a plan of procedures, The first week there were 1 or 2 procedures per day, But for the last 3 days we received 5.6 procedures per day and within 2 3 hours, It was very difficult, And also, if the Moorpakung procedure was at 7 morning, then we received a completely cold package, The package was placed only on one problem area, For example, on the lower back, but not on the knees, We visit sanatoriums every year, so we draw conclusions in comparison with others
Svetlana Paikin
02.06.2022
Positives
excellent location in the very center of the town. Very nice and friendly staff. The homely atmosphere, especially in the dining room, I would like to note the girl Lilia and the fact that everyone tried to help with any questions that arose. the treatments were also good, even unexpectedly, and Spa treatments were in my packageNegatives
I didn’t like the doctor, she wasn’t very attentive. Little time was allocated and she didn’t want to change the time of procedures that were scheduled in advance
Horst Bielo
30.05.2022
Positives
the free transfer to the Hotel Monty with the opportunity to swimNegatives
The initial examination consisted of blood pressure measurement. No discussion about existing illnesses and special applications, even for a fee, is possible. The doctor was extremely unfriendly and arrogant. The lady obviously hasn't yet realized that visitors also contribute to the hotel's profitable operation with their euros.
Victor Mocanu
29.05.2022
Positives
The room was very well equipped, clean and comfortable. Cleaning was done every day, towels were changed as needed, the staff was polite, the hotel is located in the very center, 5-7 minutes to the springs. The hotel building is historical, the places are most picturesque! If possible, we would like to return.Negatives
There was a kitchen fan running under the windows of our room throughout the day. It was turned off at night.
Elvira Scheiermann
29.05.2022
Negatives
Moor packs were lukewarm, the water bath was only warm and you were forgotten about dry coal. The bed was too firm, we had back pain all week, and the bathroom was too narrow. We left a day earlier and didn't use the last treatments either - we had promised ourselves more.
Maria Ollo
09.05.2022
Positives
The staff is very friendly, everything is clean and tidy! There was plenty of food and plenty of choice.Negatives
In my opinion, the doctor missed everyone very quickly.. There was no such thing as an individual approach.. What procedures she prescribed were clear only when the procedure plan was in hand..Answer from Spa Hotel Excelsior
Благодарим Вас за посещение нашего отеля и за оставленные отзывы. Мы обязательно обработаем комментарий по улучшению. Мы рады, что вам понравилось ваше пребывание. Мы с нетерпением ждем вашего следующего визита!
Olga Ginter
06.05.2022
Positives
I liked it: the cleanliness, the furnishing of the room, excellent food in a cozy restaurant, convenient location, not far from the colonnade, friendly, helpful and understanding staff. We exchanged a room without a balcony for a room with a balcony overlooking the street without any problems. I have been vacationing in this hotel since 2010.Negatives
A small minus, some of the procedures I chose were rejected.Answer from Spa Hotel Excelsior
Спасибо за ваш ответный визит. Мы очень рады, что вам понравилось ваше пребывание в отеле Excelsior. Мы будем очень рады возможности приветствовать вас снова в ближайшее время.
Eduard Wolf
02.05.2022
Positives
Staff was very nice and friendly.Negatives
Sauna not included in the price must be paid extra.Answer from Spa Hotel Excelsior
Wir danken Ihnen für Ihren Besuch im Hotel Excelsior und die tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch
Leonid Iziakov
27.04.2022
Positives
I plan to come back in the fall to continue treatment.Negatives
No consAnswer from Spa Hotel Excelsior
Большое спасибо за отличные отзывы. Мы остались очень довольны и ждем вас в гости осенью!
Rudolf Braun
24.04.2022
Positives
The rooms were prepared for our arrival. The night shift receptionists were professional in their service. The waiters in the restaurant were very polite and did their job very well. We also liked the breakfast. The procedures (for example, masseuses) worked professionally.Negatives
The doctor's examination is not professional (for show) you indicated in the advertisement that we did not see the doctor throughout our vacation. We were not greeted kindly; when paying for our accommodation, we had to exchange money because we were not ready to pay in dollars. When issuing the invoice, an error was made which was recalculated for us without pleasure since we asked at what rate you calculated for us. Regarding your offer of 100 Euros per person (in the procedures) (Easter holidays 10.04-23.04) none of the Person and the general manager of the hotel knew and the entire solution to the problem in this regard was placed on us. The general manager does not know how to politely communicate with her guests, and the procedures we chose were rejected by her. After a long discussion, we chose other procedures but not for the 400 Euros promised to us. The dinner was not tasty and cannot be compared with a 4 star hotel. For 4 bags of tea in our room we paid 200 CZK (they are specifically engaged in squeezing money from clients). We booked rooms next to the children, but we got them on different floors. The price and quality do not match and are not worth the money, we were very disappointed with this vacation, you can’t call it a vacation. We can’t understand why you have 10 out of 10 stars on your site? Think about it and check the hotels that you offer to your clients so as not to spoil your reputation. Best regards BrownAnswer from Spa Hotel Excelsior
Dear Mr. Braun, you have really mistaken, because I was not in the hotel, I was abroad so I did not communicate with you. Anyway, this was a mistake of the travel agency, because you did not have it in your voucher 100 EUR and we cannot accept it if there is not written in the voucher. I asked the travel agency to add the services into the voucher to avoid this problem. Best regards, Marian Rapac
Stüttgen Elena
24.04.2022
Positives
Friendliness of the staff. Thank you very much for the service in the restaurant.Negatives
"Free transfer from Germany" from your front door (as we can read on website) actually costs from £90 and must be booked at least 4 days before arrival.Answer from Spa Hotel Excelsior
Herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre wertvollen Eindrücke hinsichtlich Ihres Besuches im Hotel Excelsior sowohl mit der Sanatoriums Community als auch mit uns zu teilen. Es freut uns sehr, dass Sie einen schönen Aufenthalt in unserem Haus hatten und Sie mit unseren Serviceleistungen rundum zufrieden waren. Wir freuen uns auf Ihren nächsten Besuch
Виталий Шевцов
24.04.2022
Positives
The staff is friendly, ready to understand patients, they speak Russian and German. Natalya is a professional nurse, she will tell you everything about it and explain it before the procedure. My family thanks the hotel team for everything.
Vita Gadzhyyeva
17.04.2022
Positives
Super nice, friendly and good hotel staff. Treatment and additional procedures are excellent. The quality and quantity of the food is simply excellent. The chef is very good! I liked it very much. We will definitely come here again.Continue to the recommendation!!!!!Negatives
I can't say anything bad.Answer from Spa Hotel Excelsior
Es erfüllt uns mit Stolz, dass Ihnen unsere Mitarbeiter so positiv in Erinnerung geblieben sind und ich habe Ihre netten Worte bereits mit meinem Team geteilt.W ir freuen uns bereits heute, Sie schon bald wieder herzlich willkommen heißen zu dürfen.
Marina Brauer
15.04.2022
Positives
The procedures are wonderful. The staff is polite.Negatives
In the search window I specified a room with a balcony, this was one of the important criteria when booking; but they checked into an apartment without a balcony, Rezeption said that all apartments with a balcony are occupied, and if you want one with a balcony, you need to pay extra. This is unacceptable.Answer from Spa Hotel Excelsior
Dear Marina, thank you for you review. We look forward to your next visit!
Sergei Tseremenin
10.02.2022
Positives
We are very grateful to the waitresses for the very high quality service. Special thanks to the cook. Quality, taste, presentation - sure! The service is well organized. Responsive and attentive staff. Interior and comfort at a high level.Negatives
I would have liked more friendliness from the medical staff. And with full board, I would have gotten more varied procedures. It’s a pity that during the two weeks of my stay they didn’t change the gowns
Marina Semkine
21.12.2021
Positives
We had a "trial" week at this hotel. We liked that there were few people - it was calm, everyone sat in the restaurant at a great distance, there were no queues for procedures, the staff responded very quickly to all questions and requests. The hotel is on the main street, everything is nearby. Private parking, 10 euros per day. Our procedures are standard; we did not claim anything specific. We didn’t know anything, we were scouting for the first time. I liked the bags of gas and the massages. The doctor, like others write, was somewhat dissatisfied, in 5 minutes she ticked the list of procedures and that’s it. The room was clean, small but cozy. The restaurant is beautiful, the food is delicious and there is enough of everything. We are satisfied with the “Sanatiriums” service, everything was resolved quickly, via WhatsApp, questions were answered both day and evening - which is unusual for a German service😡. We used the pool at Monti. The week went great, we had a rest and went to Prague. It would probably be boring longer; more procedures would have to be taken.Negatives
No, perhaps. We'll try another hotel with its own spa and water next time.
EMILIAN SALITA
03.10.2021
Positives
Liked it, were satisfiedNegatives
In relation to the company organizing the holiday: it is necessary to include the reservation of a return transfer from the hotel in Mariánské Lazné to the airport in Prague, and also, which is especially important in the current epidemiological situation, a PCR test. It took us a very long time, which was accompanied by negative emotions and significantly spoiled the end of the holiday, which promised to be magnificent. We were very sorry...
Silvia Krech
03.10.2021
Positives
Price performance was right.Negatives
My travel offer included a trip to Prague - unfortunately I didn't know that the travel guide only explained things in Russian, so I only had the view.
Olga Wegmann
29.09.2021
Positives
I liked everything very much. There are already plans to go again. I would like to mention the head nurse Dasha and the girls physiotherapists Galina, Natasha and Anechka. Food quality is good, large selection. You can always choose to your taste. The staff is very welcoming and friendly.
Leonid Magazanik
28.09.2021
Positives
Location Friendly reception staff and nursesNegatives
There is no treatment as such. General strengthening procedures. The doctor (female) is not attentive, not professional, has a devil-may-care attitude. The cleaning of the rooms is bad. The food is in the canteen, the boss is rude. I strongly do not recommend this Excelsior hotel.
Galina Tarasovscaia
27.09.2021
Positives
Friendly and attentive staff.Negatives
I didn't really like the food, especially the lunches.
Johannes Dyck
26.09.2021