references
Нурсауле Нуркеева-Крути
22.09.2019
Positives
Great resort! In the very center, very convenient. Clean good room, cleaning done every day. Very attentive team, always ready to help. I liked everything very much. I'll be happy to come again! Special thanks to the site operator!! You were always in touch, I really liked your organization. There was a delay at the airport upon arrival, the transfer did not leave without me, operators were in touch with me. Thank you very much!!!
Answer from Spa Hotel Excelsior
Уважаемая Нурсауле Нуркеева-Крути, cпасибо Bам большое за Bаши милые слова о пребывании в отеле Excelsior. Мы постоянно работаем над собой с целью сделать все для того, чтобы пребывание гостей в нашем отеле стало для гостей приятным. Ваши приветы я передам своим коллегам и менеджерам. Довольный гость - это лучшая оценка нашей работы. C приветом GALA HOTELS,s.r.o.
Юлия YULIA Березина BEREZINA
04.08.2019
Positives
I express my gratitude to the Sanatoriums.com team for their quality work.
IRINA SGIBNEVA
24.07.2019
Negatives
Room cleaning is disgraceful. During the two weeks of stay, the bed linen was not changed. Dust cannot be wiped off the furniture.Answer from Spa Hotel Excelsior
Уважаемая IRINA SGIBNEVA, мы извиняемся за причиненные Вам неприятности, которые случились во время Вашего последнего пребывания в отеле Excelsior. Ваши замечания будут использованы в работе с нашим персоналом, который постоянно тренируем с целью предлагать высший уровень всех наших услуг. С уважением GALA HOTELS, s.r.o.
irina stepanova
21.07.2019
Positives
We are grateful to the Sanatorium and the hotel administration for our excellent stay. We would like to note the excellent work of the head nurse Dasha and Sofia (dispensing gas bags and peat bags for procedures). We say thank you virtually. The location is great. Lots of springs with different healing factors... Nature, weather - everything is wonderful. We visited the concept in the old casino. Orchestras are constantly playing in the colonnade, and there is a musical fountain. A small bus leaves from the hotel four times a day and takes those who wish to the beautiful Monti Hotel, located on the mountain, to the swimming pool and sauna (free of charge). In general, you can feel the spirit of a classy European resort.Negatives
There are no cons. But those who want to come to this resort need to understand that it is age-appropriate. Although it is possible to travel around small, nearby German cities with excursions.Answer from Spa Hotel Excelsior
Уважаемая Irina Stepanova, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом GALA HOTELS,s.r.o.
Валентина Волошина
14.07.2019
Positives
Convenient location. Despite the obvious lack of staff, everyone is very friendly and works great: the receptionist, the waiters, the maids, and the nurses. Wonderful cooks. High quality and clean bed linen.Negatives
Strange logic in prescribing medical procedures and drinking courses. Very poor selection of vegetables for lunch.Answer from Spa Hotel Excelsior
Уважаемая Валентина Волошина , спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. С приветом GALA HOTELS,s.r.o.
Elena Melcher
15.06.2019
Positives
We recovered very well. The area is unique.Negatives
A service worker always wore her hair down. When delivering the food, she kept putting her hands in her hair. You should do your hair together in service.
LARISA BATALOVA
13.06.2019
Positives
Overall a good impression, ready to stay at the hotel againNegatives
Not enough variety in the buffet menu Lettuce leaves were poorly washed once (soil residue) Not enough fish dishes
Wolfgang Ambrassat
11.06.2019
Positives
We were very satisfied.Negatives
Unfortunately, the parking spaces are a bit cramped. There was no help with unloading and loading luggage, or transport to or from the room.
Петр Евдокимов
07.06.2019
Positives
Everything was amazing!Negatives
The only drawback is the number and location of electrical outlets. Vacationers are mostly elderly people, everyone has at least a phone that requires constant recharging, as well as other gadgets - cameras, tablets, laptops and others. There are two sockets, at a height of 15-20 cm from the floor, one of them is under the table, where even a young person cannot easily reach, the other is at the entrance to the room. To charge the phone you need to bend down, put the plug into the socket, put the phone on the floor and walk without fear catch on a wire or step on the phone. For an elderly, and especially a sick person, all this is not very convenient. Sincerely. Peter and Svetlana Evdokimov.
Ольга Ежова
06.06.2019
Positives
We really enjoyed our stay and treatment at the Excelsior Spa Hotel. The location of the hotel is very convenient, the quality of treatments is excellent, there is an excellent sauna. The hotel staff is very friendly. I would like to especially express my gratitude to Natalya, our massage therapist, Maria the waitress, and the reception staff for the pleasant and attentive service, as well as our guide Elena and Oleg for an interesting and informative excursion. It is clear that you all take your work seriously. Special thanks to the site staff for the reservation and the necessary information!
Надежда Рыбакова
03.06.2019
Positives
Location, friendly staff, high-quality room cleaning, good breakfast Booking through sanatoriums.com, everything was fine, they were waiting for me at the hotelNegatives
Transfer: from the hotel to Prague, the day before departure they changed the departure time 3 times, I wrote to them about this, that this is simply unacceptable in relation to a sick elderly person! They didn’t meet me and left the transfer time at 13:45 instead of 13:00, confirming that they would deliver me to the airport 2 hours before departure! Alas, sanatoriums.com did not fulfill this obligation! We were at the airport at 16-00, departure at 17-40, and boarding the plane at 17-05! As a result, I didn’t have time to do what I had planned, everything went in a hurry! Disadvantages of the hotel: the single room stated on your website has an area of 15-16 m2, does not correspond to reality! The actual area of the room is 10 m2 (I measured it on purpose) One socket, at floor level, which is extremely inconvenient! There is no "do not disturb" sign on the door! A chair without armrests is uncomfortable! (And in double rooms with armrests) Dinners are completely tasteless! Soups are almost always over-salted and spicy! Main hot dishes, very often in the form of goulash, almost every day, beef is tough! Drinks at dinner are paid, but plain drinking water should still be present! Regarding treatment: the doctor, in principle, as elsewhere, is no different in competence and professionalism! I took the only “paraffin” procedure, the duration of which was stated on the website to be 20 minutes, in Real it was 15, I asked the m/s and said that yes, it should be 20 minutes, but the Clock is programmed for 15!
Irina Nagornova
31.05.2019
Positives
Excellent work of the medical staff, excellent food, delicious desserts, excellent room cleaning, attentive attitude of all hotel staff towards vacationers. The hotel feels like home. Stay and treatment at the hotel are well organized. I would like to note the excellent work of the Sanatoriums company. com. Thank you very much!!!Negatives
We didn't find any flaws
Tatjana Monat
21.05.2019
Positives
This is not the first time we have vacationed in Marianske Lazne; this was our first time at the Excelsior Hotel. We rested from May 6-17 and were very pleased with everything. The hotel is located in the very center, a 5-minute walk from the springs. The food was good, there was a buffet in the morning and evening, and lunch was a la carte. Everything was enough. Cleaning was done every day and towels were changed too. Excellent sauna for an additional fee. I really liked the interior. Many thanks to all the staff for providing us with a vacation. Next year we will choose only this Hotel.Negatives
No.
Alla Doroshina
12.05.2019
Positives
we rested with our daughter for two weeks from April 14 to 27, we really liked the location of the hotel, the wonderful interior, the room overlooked the main street, and therefore it was a little noisy, since there was a bus stop opposite. The food is good, but drinks for lunch and dinner are for an additional fee; this practice has already been abandoned in Karlovy Vary. The room was cleaned well, the room was large, the beds and pillows were comfortable.Negatives
A doctor's appointment cannot be called an appointment. No interest in the patient, procedures were quickly prescribed at their own discretion, and somehow not systematically, one at a time, it would be better to have fewer in name, but more in quantity.
Tatiana Kozhukukhova
29.04.2019
Positives
I liked everything and it was really wonderful. Sensitive, friendly staff, tactful, responsive specialists. We keep a feeling of gratitude to absolutely everyone!Negatives
There was no negativity as such. One can only wish to “legalize” half portions for lunch, and sometimes kefir for dinner if desired (or agreed). But these are personal wishes that correspond to habits.
Svetlana Glushinskaya
27.04.2019
Positives
Beautiful building, good quality furniture, excellent location. good restaurant, quite decent food, friendly and polite staff at the restaurant at the reception and during procedures.Negatives
The list of procedures and their number in the package is small; I would like a more varied treatment. Unfortunately, the doctor is no good, she is not interested in the patient’s problems, she simply dials in the required number of procedures, she doesn’t even mention the drinking regime. As for the cleaning of the rooms, they vacuumed about once a week, in 10 days the bed was never changed, the sink, shower and toilet were not cleaned at all. In general, if you just want to stay in a hotel and not find fault with cleanliness, then this is the place for you. If you just want good medical treatment, then you need another hotel. Alas.Answer from Spa Hotel Excelsior
Уважаемая Svetlana Glushinskaya, благодарим Вас за то, что Вы нашли время написать нам о появляющихся недостатках в Вашем недавнем пребывании в нашем отеле. Даже и отрицательный отзыв помогает нам, так что можем узнать, на что обратить внимание в подготовке наших сотрудников. Мы хотим очень извиниться за неудобства. Нам жаль, что Вы были не довольны, особенно сотрудниками нашего отеля, поскольку они постоянно пытаются улучшить сервис, предоставляемый гостям. Поэтому мы считаем, что Ваш негативный опыт был одиночный и мы будем его решать с конкретными работниками. С уважением Менеджмент отеля
Josef Keist
24.04.2019
Positives
This is not the first time we have come to this hotel and, as always, there are practically no complaints. All procedures begin exactly at the appointed time, the staff is friendly. Good value for money.
Nelli Gulko
21.04.2019
Negatives
General impression of the stay. The hotel is below average.. Room cleaning is not of good quality. The service provided by the medical staff is clearly not up to par. The quality of food is not even worth talking about.Answer from Spa Hotel Excelsior
Уважаемый Nelli Gulko, спасибо за Ваш отзыв. Благодаря той информации, которую Вы нам о Вашем пребывании предоставили, мы можем работать с целью улучшить все наши предоставляемые услуги. Жаль, что Ваше пребывание не соответствовало Вашим ожиданиям. Мы передадим все Ваши пожелания конкретным сотрудникам и позаботимся сделать соответствующие выводы из них. Удовлетворенность наших гостей является нашим главным приоритетом. С уважением Ива Ружичкова Менеджер по продажам GALA HOTELS
Marina Jones
18.04.2019
Positives
The hotel is perfectly located in the very center of the resort, at the same time there is a park and a colonnade with springs nearby and a public stop. transport in front of the hotel. The hotel has a wonderful calm atmosphere, no fuss, cozy and clean everywhere. Lovely rooms with comfortable beds and spacious wardrobes. The medical staff is very friendly and responsive. You can be seen earlier than the appointed time, if necessary and there is an opportunity, or the procedure can be moved to a time convenient for you. I never waited in line. Everyone is very caring and attentive. The rooms for procedures are comfortable and some procedures take much longer than the same ones in another hotel at the same resort, which was a pleasant surprise. Art. nurse Dasha speaks Russian well and always helps in all matters, thanks to her. The food is excellent - plenty of everything and for every taste. There is a buffet both in the morning and in the evening, and in the evening there is also an assortment of soups for those who wish. I liked the dishes prepared during the shift of a younger chef more. The restaurant is spacious with a beautiful interior, a pleasant place to be. The waitresses are polite, work quickly and quietly. The hotel staff is excellent. Thank you all very much! I enjoyed my stay at the hotel and relaxed. I already want to come again as soon as possible.Negatives
There was not enough kettle in the room and no hot drinking water anywhere in the hotel. Dinner ended at 20:00 and later in the evening there was never enough tea. There could be, for example, thermoses in the kitchen for those who wish, such a wish for the hotel.Answer from Spa Hotel Excelsior
Добрый день, уважаемая Marina Jones! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы проведем беседу с нашим персоналом и сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Юрий Кревский
14.04.2019
Positives
Excellent hotel rooms, excellent food, decent treatment, polite staff, convenient location of the hotel - on the one hand, there is a park very close, a colonnade with springs, on the other, there is the opportunity to walk throughout the park from the hotel to the springs. I would like to note the level of the guide in Prague, Elena. She conducted a tour provided by Sanatoriums on April 11. In addition to excellent knowledge of historical facts, excellent analytical, simple and understandable presentation!Negatives
It seems to me that the hotel management or its owners do not provide enough time for the doctor to examine and prescribe treatment and medical care. procedures for patients. This is not an unimportant issue, we come for recovery..Answer from Spa Hotel Excelsior
Добрый день, уважаемый Юрий Кревский! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы провести беседу с нашим персоналом и сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Andreas Dr. Mensch
14.04.2019
Positives
The hotel is located in a wonderful location, the city center. The reception staff and restaurant staff do an excellent job.Negatives
Not enough procedures are highlighted in one direction: massage and pearl baths. They are given only 2-3 times, and you get the effect only after 6 or more procedures. The TV remote control is old and does not work well.
Станислав Рябушев
12.04.2019
Positives
The hotel is located in the center, with public transport stops nearby.Negatives
1. Some hotel workers are unfriendly, and it seems that they are particularly unfriendly towards Russian citizens. I haven’t noticed such an attitude towards the Germans. 2. The food is poor, the choice is small, especially at lunch. It's better to have lunch somewhere other than at the hotel. 3. Cleaning is not high quality, only garbage removal. There are no disposable items in the toilet room (shampoo, soap, body cream, cap). 4. Treatment procedures are not always carried out on time, which is why there are queues. 5. Lunch should be postponed by at least an hour. 11:30 is early. In general, it doesn’t deserve 4 stars, I won’t go there again. They didn't give me a free excursion to Prague. The hotel redirected to Sanatorius, but Sanatorius froze and did not answer.Answer from Spa Hotel Excelsior
Уважаемый Станислав Рябушев, спасибо за Ваш отзыв. Благодаря конкретной информации, которую Вы нам о Вашем пребывании предоставили, мы можем работать с целью улучшить все наши предоставляемые услуги. Жаль, что Ваше пребывание не соответствовало Вашим ожиданиям. Мы передадим все Ваши примечания конкретным сотрудникам и позаботимся сделать соответствующие выводы из них. Удовлетворенность наших гостей является нашим главным приоритетом.
Светлана Нефедова
11.04.2019
Positives
Excellent location of the hotel, pleasant interior, cleanliness, good cleaning of the room, the maid never caught my eye, she always caught the moment when I was not in the room to clean. Comfortable bed with good linen.Negatives
Disgusting WiFi, conversation was only available if you approached the door of the room and then in poor quality. The absence of a kettle in the room is not acceptable in a 4* hotel. From some review I learned that you can get a kettle at the reception, but this is at the end of my stay. Perhaps this is a bluff. Gas injections performed by m/s Dasha - simply touching the skin with a needle, without an injection as such and without the introduction of gas! !!!! A doctor’s appointment is an absolute formality, especially for guests with a paid package... perhaps those who needed to sell more procedures received better attention, I don’t know. If I come next time, I will take treatment in another sanatorium, but here only accommodation and meals. Communication with Elena, attached from your company, left an unpleasant aftertaste, the phrase “there are many of you, and I am alone” characterizes her disinterest in good work.Answer from Spa Hotel Excelsior
Уважаемая Светлана Нефедова, мы извиняемся за причиненные Вам неприятности, которые случились во время Вашего последнего пребывания в отеле Chateau Monty SPA Resort. Ваши замечания будут использованы в работе с нашим персоналом, который постоянно тренируем с целью предлагать высший уровень всех наших услуг. Поэтому мы считаем, что Ваш негативный опыт был одиночный и мы будем его решить с конкретными работниками.
Раиса Юдина
09.04.2019
Positives
The hotel is cozy, calm, the staff is very friendly. The massage therapist named Sergey is a highly professional. Aleksey Kurylev, the driver, was driving from the airport to the hotel and back, he spoke interestingly about the Czech Republic and was very respectful of the passengers.
Dmitrii Medvedev
04.04.2019
Positives
Vacationed with my wife from 03/19 to 04/02/2019, room 412; excellent location of the hotel in the center of the resort in relation to both the Colonade and the main shops. The range of treatment procedures is the same as in other hotels, the medical staff is very kind. responsive, always meets wishes. An excellent senior nurse - she helps everywhere and with everything. Room cleaning is superficial, the quality of food is satisfactory, by the end of the holiday you get tired of the same set of dishes.
Antonina Jermoskina
04.04.2019
Negatives
The food is monotonous, I would like a more varied assortment. Thank you.
людмила кухарь
02.04.2019
Positives
I liked the opportunity to use the pool at the Monti Hotel. The staff is friendly and professional.Negatives
The cost of the tour included a tax - resort fee. People over 70 years old are not charged this tax. But since it was included in the price of the trip, and we paid for it, it should have been returned to us. We tried to resolve this issue with representatives of the hotel and with representatives of sanatoriums.com, but nothing was returned to us. Not scary, but unpleasant.
Ирина Данилова
30.03.2019
Positives
I've been on vacation since March 11th. I liked everything very much, there are no cons. I would like to note the good work of the staff. All are very expensive. I would especially like to highlight the massage therapist Sergei. Well, he does massage very professionally. Thank you very much to Dasha and Sofia.
михаил миронов
17.03.2019