references
Valentina Engelhardt
05.09.2023
Positives
A beautiful and elegant hotel. Perfect cleanliness is maintained. The attitude of the hotel staff is friendly,...respectful. All procedures are carried out on time and with high quality. The food is tasty and varied. There is a bus stop opposite the hotel, you can get to the colonnade. Special thanks to the operators of the Sanatorius campaign. com.Always polite, competent, friendly. Thanks to them, I was able to have a good rest.Negatives
No complaints
Yury Grossman
30.08.2023
Positives
Everything is good in terms of the quality of treatment, I have no objections to ensuring the cleanliness of the room. The staff is polite, responsive, and tries to do their job perfectly. The hotel is located in a great location: close to both a mineral water source and a forest. The latter circumstance has helped me out more than once, given the increasing heat in recent years in Europe, and in Marianske Lazne in particular.Negatives
1). I was unpleasantly surprised by the fact that upon arrival at the hotel reception I was served by a woman who did not speak Russian. She invited me to communicate in English, which I am not good at...I encountered this for the first time in many years that I have been coming to this hotel. Thank you that there were no big problems, since a prepared room was already waiting for me. I received a key, a paper with an invitation to see a doctor and we parted.... 2). The quality of food, especially in the evening, is striking in its monotony; during the 3 weeks of my stay at the hotel, the range of dishes offered hardly changed. After the meat, ice cream was freely available, but tea was available for an additional fee.... 3). All the years that I stayed at the hotel, on the last day of my stay I usually paid an extra 20 euros for the opportunity to stay in the room until the evening, i.e. before the transfer to Prague airport begins. This year I was charged 41.5 euros for the same service. No one explained what caused such a rise in price..... 4). This remark does not apply to the hotel, but rather to representatives of the website www.sanatoriums.com. If in past years I traveled from Marianske Lazne many times to various cities in European countries, then this year local travel agencies, of which there were also much fewer, offered only German cities, some I even visited twice.... Even trips around the Czech Republic, Apart from Prague and Loket, they are practically not offered. But it is precisely such tours that were and remain for me the main purpose of staying in Lazne. I would like to hope that the site will show more initiative in this extremely important matter!
Michail Lerman
26.08.2023
Positives
The city center, the staff at Rezepschn, in the restaurant, the technical staff - it was all positive.Negatives
There were negative aspects in the medical sector: an unfriendly reception from the doctor, our doctor was a woman and the boorish behavior of the massage therapist Maxim, this does not decorate the work of the hotel, we were in this hotel for the 2nd time, and if after the first visit we were very satisfied, then if we We'll go again, we'll probably choose another hotel
Марина Рандшау
21.08.2023
Positives
Great hotel, good staff. Very cleanNegatives
The food is disgusting. Almost 9 days the same thing. I have something to compare with, so just for the food I wouldn’t go to this hotel again. It's a pity.
Hans Dieter Dr.Slotta
16.08.2023
Positives
The hotel staff appeared very competent, helpful and friendly.Negatives
There was no explanation of the treatments and the staff varied in friendliness and expertise.
Nataly Fine
29.06.2023
Positives
A very helpful lady at the reception named Suzanne. Thank you very much‼️‼️‼️🌸 Nice bed linen.Negatives
Absolutely inedible dinners: everything is too salty, tough, not tasty. In addition: you can’t even get a glass of water for dinner!! ️ Everything is for an additional fee. I can agree to pay for tea/juice/alcohol, but water!!! It is absolutely unacceptable for Israelis not to have free access to water for every meal. ... also: for breakfast they wanted to fill a bottle from a filter - the waitress forcefully pushed me away from it, and snatched the bottle from my friend’s hands. Some of the service during the procedures was very rude. The resort "doctor" was absolutely indifferent and impatient. I shoved procedures just like that.
Asia Azaev
13.06.2023
Positives
I liked everything very much, I hope to come again for rest and treatmentNegatives
Food: dinner would have been more varied.
irina schott
10.06.2023
Positives
Staff very good, accommodation and location also very good, treatment good.Negatives
The food does not correspond to a 4* hotel. Bus connection with Mounty could be better, until 10pm.
Maria Tietz
04.06.2023
Negatives
There were very few procedures, the food was very poor, and in two weeks the dust was never wiped off. The room does not match the one I booked, I won’t go again
Christina Neumann
24.05.2023
Positives
The staff was mostly very friendly. Since the quality of the applications was good as always, I will come back. I hope that the difficulties will then be resolved.Negatives
The cleanliness of the rooms left something to be desired. The food wasn't very varied. Communication with the staff sometimes only worked in English or with signs. On the trip to Prague we caught a very old bus where the seat belts didn't work, as did the air conditioning and the speakers. The tour guide spoke almost only Russian. That is not how it works. In Prague we got a German-speaking guide.
Boris Mikulich
24.05.2023
Positives
I liked everything very much, polite staff, good food, professional treatment. Special thanks to the reception worker Beata, she helped with everything from choosing a room to advice on the best places in Marianske Lazne. I definitely recommend everyone to use the services of "Sanatoriums.com".Negatives
The only thing that spoiled the excellent mood from the stay and treatment in Marianske Lazne was the free excursion to Prague, it would have been better if it had been paid, but with a different guide. Her name was Emilia, phone. 00420734758209. The quality of the excursion was very poor, her microphone and our headphones worked intermittently, we were in a hurry all the time, we were constantly reminded that we had to get to a certain store and have lunch at a certain restaurant. I got the impression that this was precisely the purpose of the excursion, and not the sights of Prague. The only thing for which I am grateful to her from the bottom of my heart is that because of me, she took us around the stairs with more than 200 steps, since I use a rollator when moving. True, later she repeatedly reproached me for this, although I did not lag behind the group for a second. In general, I consider her behavior extremely rude, she herself is extremely ill-mannered, and the conduct of the excursion is extremely unprofessional.
Janna Zadorina
21.05.2023
Positives
We liked everything 🙏🏻 There are people who write negativity without reason! Don't listen, it all depends on the people! To all the girls staff, thank you very much
Marlies Seel
16.04.2023
Positives
We were here for the second time this year. Everything was perfect about pickup, hotel room, service, food, application. Thanks to the Sanatorius team. Thanks to the Excelsior team. We can only recommend you. We will be back.Negatives
We wanted to buy additional treatments in the hotel. When we bought it, the administrative staff didn't even look at us. We then spoke to her. The result was total ignorance.
Antonina Kirjanen
16.04.2023
Positives
Friendly staff. During the procedure. food is excellent Thank youNegatives
There was a fly in the ointment when the mineral water turned out to be a minibar. Nowhere is it written that this is paid. And the price of mineral water in my opinion is restaurant price
ALLA DERMAN
15.04.2023
Positives
And honey. and the service staff are beyond praise. Especially Susanna at the reception. She resolved issues and met people halfway.Negatives
The treatment didn't work very well for us. We probably should have chosen another sanatorium. The food was pretty tasteless.
Otto Stier
13.04.2023
Positives
We are very happy with the persona. Staying with them was very nice l
Herwig Richter
30.03.2023
Positives
Staff competent and friendly and usually try hard!Negatives
Dirty treatment rooms, for example under the massage tables and in the corners of the pearl bath! No written or oral explanations in German about behavior before, during and after the treatments provided!
Sergej Decker
21.03.2023
Positives
The hotel is large, spacious, beautiful updated interior. The hotel is within walking distance to the springs. There is a free shuttle service to and from the Monty Hotel several times a day for those who want to use the sauna, pool or have treatments at the hotel. Kitchen. You won't go hungry, you can always eat something. There are a lot of different baked goods, there are two or three types of fruits, desserts. Will we go to this hotel again? No. We will look at others and be more careful when choosing a hotel/sanatorium next time.Negatives
There was an unpleasant situation with the allocated room; having booked a deluxe room, we were accommodated in a standard room with a balcony and a coffee maker, passing it off as a deluxe room. With the presence of these two points, the standard room did not become a deluxe room, which is 200 € more expensive than the standard one. We were moved on the 3rd day of our stay, with great reluctance. We didn’t ask for some expensive Apartment; we wanted to get what we chose and paid for, and not just what was handed to us. Unpleasant impression in the very first days. During the remaining 5 days, our bed was never changed. When asked if the bed was changed, the answer was: “The maids know when to change the bed.” Room cleaning. Room cleaning, as we noticed in our room, includes changing towels and cleaning the toilet. During all the days they never wiped dust on a single surface in the room. We were only there for a week. The only conversation with the doctor lasted only a few minutes, everything was quickly short, quickly, without any delving into our wishes. The staff is misleading by giving incorrect information. When going to the pool at the Monty Hotel, take a robe and a large towel with you. They told us: “They will give you everything there, you don’t need to take anything with you!” As a result, they give you one small towel, and you don’t know whether to lie on it or dry yourself with it after a shower or after the pool. It is not possible to get into the Monty Hotel's sauna spontaneously after the pool; the sauna must be booked separately in advance! Also at the Excelsior Hotel the sauna must be booked in advance. There is no swimming pool in the Excelsior Hotel itself, there is only a very small pool next to the sauna, about 1x1m with very cold water. The sauna is designed for 6 people, there are only 4 sunbeds/chairs. There is nowhere to put things, and you can’t sit on someone else’s sunbed. Free drinks - juice, tea, coffee only for breakfast! At dinner, any drinks are paid. There is also water in the rooms, pay attention! Everything is paid, as is all the contents of the minibar. Keep this in mind when going here and consider your budget.
Michael Koppelmann
10.01.2023
Positives
Very nice hotel, great location. Absolutely courteous and friendly staff. Good kitchen; Very satisfied with the spa treatments.
Andrej Gilgenberg
31.12.2022
Positives
We come to the Czech Republic quite often. It was our first time in this hotel. Reading the hotel reviews, there were a little doubts whether the choice had been made correctly, but immediately upon arrival at the hotel, all doubts were dispelled.. The room we had was an apartment, an excellent room, with coffee maker. There were a couple of shortcomings in the room, but everything was fixed right away. On the day of arrival, in the evening we visited the doctor, a very pleasant and responsive doctor. He listened to us carefully and prescribed a plan of procedures. In the process of receiving the procedures, I had to ask to replace a couple of procedures. Clearly and quickly responded to our request and replaced it with other procedures. Also, without any problems, we purchased the necessary procedures. Food and service in the restaurant are at a very good level. There is a choice. Everything is very tasty. The ladies at the reception are very friendly. On any question, correct answer. The hotel sauna is only open for three hours, you need to book in advance and only for one hour, not enough for a sauna, but we were in the sauna every day. Clean, cozy, comfortable. There is an opportunity to visit the world of saunas at the Monty Hotel, there is an opportunity , take advantage of free travel to the sauna, there and back, directly from the Excelsior Hotel to the Monty Hotel and back. In general, we rested for a week. We were very satisfied with everything. The hotel accommodation was very comfortable. Many thanks to the entire hotel team.Negatives
There is simply no negativity.Answer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Lydia Volkov
25.12.2022
Negatives
Unfortunately, medical staff are very incompetent and unprofessional when it comes to information.
Valentina Jalowenko
17.12.2022
Positives
Very nice staff in the restaurant, receptionNegatives
Cleanliness of the bathroom and sauna could be better.Answer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Olena Prudnikova
15.12.2022
Positives
Everything is perfect and the location and amenities of the hotelNegatives
We were denied the opportunity to purchase a Max package for treatment, and what they offer for an additional price is not adequate for the service. The doctor is not at all interested in patients and the appointment of procedures is conditional. But the staff in the treatment department works perfectly
Karin Meybauer Meybauer
11.12.2022
Negatives
The driver on the outward journey could at least speak English apart from Russian, so information was possible. On the return journey I only spoke Russian; without my fellow travelers I wouldn't have been able to communicate. The question is also, was the return journey optimal in terms of the route?Answer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Elena Borisenko
26.11.2022
Positives
In principle, I rated the sanatorium as a solid 4. The food is normal, always a variety of desserts and fruits.Negatives
Always overcooked food.
Dr.h.c. Herbert Krüger
24.11.2022
Positives
The staff is friendly. Location of the hotel is great. All clean. Breakfast and dinner are plentiful and varied.Negatives
Applications could be a little more versatile. 3 booked back massages were more of a caress. No possibility to drink coffee in the hotel. Just a small elevator.Answer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Rudolf Seibel
21.11.2022
Positives
It was very nice, a great hotel room, we really liked it. 👍
Lilia Schmidt
14.11.2022