references
Positives
Only positive, I recommend it to everyone. Super.Negatives
It’s just not easy to change procedures like in other hotels.Negatives
We had registered the transfer for 2 people. Shortly before, I had received an email asking me to make a transfer for 1 person. I still had to pay a fee to the savings bank for the transfer. I was surprised because I had registered 2 people. The information stated that the money had to be paid to the driver. When the transfer arrived on time in the morning, he could only take one person with him because only 1 person was registered with him. I refused, my friend and I drove to Marienbad. Parking fees were 13 euros per day. We were very excited and angry. Greetings from Hannelore MärzdorfAnswer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Positives
The only positive thing that can be noted is the location. And that’s probably ALLNegatives
Personally, I wanted to leave this hotel on the first day!!! The doctor’s attitude during the consultation was unfriendly and dry, changing the procedures is a whole quest. There is NO food, what is a sugar substitute caused confusion among the kitchen staff, although they later found it. When something tasty was on the menu, I was really happy - although the hotel is 4 stars. The cleaning is superficial, it is necessary Apparently, teach the staff that the dust SHOULD also be wiped off (photos available) In the most expensive room, in the apartments, the towels are worn to holes (photos available) The staff during the procedures are not kind, especially the local ones - Madhouse - I often heard from people about the service of this establishment Personally, I the third time I ASKED to change my massage, which they REFUSED to give me because I was 10 minutes late!!!Answer from Spa Hotel Excelsior
Здравствуйте, спасибо за ваш отзыв. Сожалеем, что вы не остались довольны нашими услугами. Была проведена беседа с врачом, чтобы изменить его подход к клиентам. А с ноября у нас совершенно новая команда поваров. Желаю вам хорошего ноября. Sales Department
Positives
A nice staff, and a lot of other things worked. The food was ok, the location is great. The shuttle service to the Hotel Monty and the (good) swimming pool there is also good. The room is a bit noisy, but otherwise it's fine.Negatives
The doctor would be the only negative point. You really don't feel like a customer, but rather you are viewed with little regard. Unfortunately, Sanatoriums.com also did not respond despite a report and a request for support.Answer from Spa Hotel Excelsior
Добрый день, Спасибо за ваш отзыв, и мы с нетерпением ждем вашего следующего визита. Менеджмент - GALA HOTELS
Positives
Convenient location and good accommodation. The staff is friendly.Negatives
Expensive procedures on site, next time you need to order more procedures in the package. The sauna is open at certain hours, not at convenient times, and you need to make an appointmentPositives
I liked everything. The location is great. The food is delicious. The staff is friendly and helpful, especially during procedures.Negatives
We need to order more procedures right away, otherwise it turned out to be very expensive to buy more on the spot.Positives
A very pleasant stay with spa treatments tailored to our needs. The food offerings are appropriate and tasty. We felt very comfortable.Positives
The hotel is in renovated condition. The location not far from the beautiful spa park literally invites you to take a drinking cure with a walk. It is very nice to use the SPA area in the sister hotel Monty. The transfer by minibus is very good. If necessary you can run back.Negatives
Unfortunately the hotel lacks a wellness area. The sauna was out of service.Answer from Spa Hotel Excelsior
Sehr geehrter Herr Götzke, vielen Dank für Ihr positives Feedback und wir freuen uns auf ein Wiedersehen im nächsten Jahr. Es tut uns sehr leid, dass die Sauna 2 Tage lang nicht funktioniert hat, leider gab es ein technisches Problem, aber wir haben unseren Kunden einen kostenlosen Besuch der Saunawelt im Chateau Monty SPA Resort angeboten. Einen schönen Tag noch, Sales Department
Positives
Good conditions, excellent food and staff in the restaurant. Very pleased with the transport.Negatives
I would like to receive the procedures that I need in a short course, and not just get acquainted with them all. (I am a doctor, I know my problems well, I know what I can take and what I cannot). But still, thank you very much.....Answer from Spa Hotel Excelsior
Здравствуйте, спасибо за ваш положительный отзыв, и мы с нетерпением ждем встречи с вами в следующем году, Sales Department
Positives
Good location of the hotel, close to the colonnade and singing fountain. Friendly restaurant staff, maids and reception.Negatives
The numbers provided for selection on the website do not correspond to reality, in the photo one is different in fact. We paid for a double superior room and were accommodated in a regular double room. There was no superior as such, as suggested on the site. We were moved to an apartment that was worth the price. The front side of the hotel faces the street, the roadway. There is no soundproofing, there is no peace and quiet either day or night, especially when the buses start running. The food in the restaurant is very simple, nothing special. Drinks are included only for breakfast, lunch and dinner - not even water, you need to buy everything. Treatment: the purchased package of treatments includes only 1 massage! The remaining procedures are simpler. Everything else needs to be purchased. The physiotherapist did not make a good and trustworthy impression. Inspection for a family of 3 people - 5 min. The hotel is not suitable for children. There is nothing for them. Swimming pool in another hotel. Children are also not allowed into the world of saunas. I would not recommend this hotel to friends.Answer from Spa Hotel Excelsior
Здравствуйте! Большое спасибо за ваш отзыв. Сегодня я с доктором, и мы обеспечим лучший доступ к клиентам. Врач уделит больше внимания клиентам и обсудит возможные противопоказания, санаторно-курортное лечение и другие моменты, связанные с планом лечения. Sales Department
Positives
The sanatorium is located in the city center. Park, shops, everything is nearby. The staff is friendly. The rooms are clean.Negatives
The doctor has the same name, as if on an assembly line, the appointment lasts no more than 5 minutes, everyone has the same useless cheap procedures, and if something significant comes with an additional payment. The food gave the impression that every day we ate yesterday’s food, the bread and rolls in the morning were not fresh, even the cucumbers were dried out.Answer from Spa Hotel Excelsior
Здравствуйте, спасибо за ваш отзыв. Мы сообщим врачу о вашем отзыве и постараемся уделить больше времени клиенту во время медицинского осмотра. Процедуры назначаются клиентам в зависимости от состояния здоровья клиента. Более дорогие процедуры, такие как ритуалы, идут за дополнительную плату, так как в первую очередь являются омолаживающими процедурами. Sales Department
Negatives
Martina Slavickova was very unfriendly. We still wanted to buy the expenses, but she didn't want to talk at all. . We were very disappointed 😞Answer from Spa Hotel Excelsior
Sehr geehrter Herr Rogler, vielen Dank für Ihr Feedback. Ich werde alles persönlich mit Frau Slavíčková erledigen und dafür sorgen, dass sich ihre Einstellung zu unseren Kunden ändert. Bitte kontaktieren Sie mich bei Ihrem nächsten Besuch und wir stellen Ihnen mehrere Verfahren völlig kostenlos zur Verfügung. Schönen Tag noch, Marian Rapáč