references
Positives
The Kurhotel Havezda is a top address in Mariánské Lázně. We would recommend the hotel at any time.Negatives
songs, time passed far too quickly.Answer from Spa Hotel Hvezda
Sehr geehrter Herr Biettenkapp, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel Hvězda ausgewählt haben. Vielen Dank für Ihr Lob, denn Ihre Zufriedenheit ist die größte Belohnung für uns. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen Mit freundlichen Grüssen Radomíra Pavlištová Guest Relations Manager Hvězda Ensana Health Spa hotel
Positives
We were treated in Marianske Lazne more than once. Mineral water and treatments are suitable. We hope to come next year. Thank you very much for everything. I wish you good luck in working with clients. Alexander.Positives
People on the reception, in medical area and in restaurant are very good. The set of medical procedures is very big. During 2 weeks we do not have any repetition in the menu in the restaurantNegatives
There is no any tee / coffee at lunch / dinner time. In hotel 'Imperial' the clothing can be left in the room, where treating happens. However, the medical area of Imperial was closed for renovation (in general is very good) and we have to go to another area and there we have to leave it in the waiting room. It is a little bit inconvenient and cool, especially after 'moor'-Anwendungen.Positives
We had a great rest and treatment! Many thanks to doctor Mickova, special thanks to head nurse Erna Kreishova, and all the staff of the medical department, especially Irzhka Vohlidzhalova (electrotherapy), massage therapist Iveta Blechova, underwater massage Frankova and all the other staff of the sanatria. Everyone is very attentive and patiently fulfills all the wishes of the guests. Wonderful swimming pool. Cleanliness everywhere. The food is excellent, for every taste and diet. Highly recommend. We thank the entire Zvezda team for our excellent vacation and treatment!Negatives
No negativity.Positives
We really liked everything. Nice room, good heating, very clean everywhere plus home quality food.Positives
Everything was great, I really liked everything, we will definitely come back.Negatives
The room was not cleaned on the last day of stay.Positives
Everything is fine. All liked it. Everyone was happy!!! High-quality and varied food, excellent location of the hotel, friendly staff, complete procedures, good-natured attitude of the medical staff. Thank you very much for a great vacation!!! I recommend!Answer from Spa Hotel Hvezda
Уважаемый Aleksei Budziak, спасибо Вам за то,что Вы выбрали наш отель HVězda в Марианских Лазнях, группы Енсана. Слова благодарности и чувство, что мы оправдали Ваши ожидания, нас очень радуют . Благодарим Вас за позитивный отзыв. С уважением Radomira Pavlištová Guest Relations Manager
Positives
Excellent treatmentsNegatives
The food is tasteless, the cook is badNegatives
When visiting a doctor on Monday, October 14, and this was doctor Pimkova Irena, I asked to prescribe the medications my husband and I needed. The prescription was not filled that day and an appointment was scheduled for Wednesday. I approached the office, and the head nurse said that the doctor would not be there. When asked what should I do, the answer was: come back another day, the doctor didn’t know that she wouldn’t be there. My husband arrived with a diagnosis of sigmoid colon cancer. There were no tips on drinking water or procedures. These are two negative points that we encountered for the first time in Marianske Lazne. Best regards, OlgaPositives
Everything is excellent, with the exception of small drawbacks. Thanks to the medical staff for their excellent work and kindness, I especially want to mention the workers in electrotherapy, gas injections, mineral baths - in the “star” building. Good work from the reception, administrator Olga, an excellent room was prepared for our arrival, all issues were quickly resolved. We express our gratitude to the Sanatoriums team, our requests and wishes were taken into account promptly and efficiently.Negatives
There were some disadvantages to this visit: the number of appetizers and desserts has decreased, the quality of food has deteriorated, but this is my personal opinion. The staff at the spa reception has changed, the process of scheduling procedures took a long time, they came to the spa reception for several days in a row in order to optimally schedule the procedures. One of the shortcomings in the room is the uncomfortable pillows.Answer from Spa Hotel Hvezda
Уважаемая госпожа Raevskaia, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля. Ваши замечания мы учтем и будем над ними работать. Перед приездом тоже можно написать меил на спа рецепцию с предложением Ваших процедур.Спасибо за добрые слова относително персонала, мы обязателно передадим им. Мы будем рады Вас видеть вновь в нашем отеле. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Positives
Every year my husband and I visit and receive treatment at the Danibius Hotel Zvezda Mariinské Lazne. wonderful climatic zone, calm environment, excellent water. thank you to the staff for your attention and hospitalityAnswer from Spa Hotel Hvezda
Уважемая госпожа Эльза Фазлыева Спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях. Отель Hvězda. Слова благодарности нас очень радуют . Работники отеля будут рады Вас видеть вновь в нашем отеле Звезда. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Negatives
The website says transfer airport hotel, it never even occurred to me that the transfer is only one way. This needs to be written down and clarified.Positives
All liked it. Everyone was happy!!! Wonderful doctor Maria! They asked to include additional procedures, everything was included without any questions. The food is excellent. We will definitely come next year!Negatives
NoAnswer from Spa Hotel Hvezda
Уважаемая Валентина Кошеляева, Спасибо за добрые слова, это дает нам стимул для дальнейшей работы всему персоналу отеля Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Positives
Beautiful place, landscapes and architecture are pleasing to the eyePositives
WaterNegatives
The food would have been better off the menu!Positives
All liked it. The food (menu) is not quite suitable for a sanatoriumPositives
high-quality and varied food, excellent location of the hotel, friendly staff, complete procedures, good-natured attitude of the medical staffPositives
Everything was fine except the gas injections. The injection technique did not inspire confidence,Negatives
The "star" people don't know how to give gas injections correctly. We are wasting time and money. Please bring it to their attention. We did them before in a different place and the technique was different, and there were good results. These injections do not work! We didn't have time to write to them about it ourselves. We asked others staying in other hotels. In some of them the technique is correct. But we wouldn’t want to change the Star next time just because of the injectionsAnswer from Spa Hotel Hvezda
Уважаемая Yegana Baghirova! Две медсестры что у нас работают,колят уколы по классической схеме 30 мл газа в одну точку а точек 4-6 ,общее допустимое количество газа для человека не должно превышать 200 мл .Есть точечное обкалывание плеч,колен ,спины ,но это по времени длится 20 мин.Этот метод не ввели пока на нашей фирме как процедуру, для Вас к Вашему приезду мы лично сделаем обкалывание,Так что из-за этого не нужно ездить в другой отель.Сестры владеют методикой.Вопрос этот мы обсудили.Газ у нас Мариин натуральный и тут не может быть сомнений,методики работают две.