references
GALINA NESTEROVA
12.07.2017
Positives
Excellent location of the hotel. Gorgeous large swimming pool. Very good masseuse in room 3.Negatives
Treatment procedures are scattered across four buildings, including the building of another sanatorium (Central Lazne). Walking along long passages was a little stressful. There were a lot of people in the restaurant, there was simply pandemonium. It seemed like people came from all over Marianske Lazne to have dinner. There are also always a lot of strangers in the pool. By the way, the pool workers (they work in shifts), for some reason women, began to kick out swimmers 40 minutes before closing. They were demonstratively rolling out some cleaning units, unwinding cords to connect them to the network, etc. And only on the shift when a man worked, it was possible to swim calmly until 21 o’clock. The rooms were poorly cleaned. Dust was not wiped off the tables or TV even once in 14 days. The bed was changed twice in two weeks. The mud baths, which are located in Central Lazne, were always very dirty. Apparently, due to the large flow of vacationers, the staff did not even have time to wipe the floor. It was a little disgusting. It was dirty in the treatment rooms, in the locker room, and in the corridor. And the staff in the mud baths are slightly nervous and twitchy. I attributed it to the fact that it was already difficult for them to cope with so many vacationers.
Сергей Овдин
09.07.2017
Positives
Quiet, peaceful, comfortable!Negatives
Poor quality room cleaning, constant lack of scrambled eggs for breakfast!
Владимир Митрофанов
27.06.2017
Positives
Treatment service! Professionalism of doctors, especially in selecting the right treatment! treatment method! Service during procedures! Very friendly and hospitable staff!
Bakhtiyor Faiziev
05.06.2017
Positives
I like the atmosphere in the hotel and the attitude of the staff, a nice and cozy town.Negatives
I think the restaurant should be open and offer a full menu. During the entire working time, that is, until late.
Rimma Tciopich
25.05.2017
Positives
Good hotel (Star), corresponds to 4 stars. Score +4.Negatives
Hotel Zvezda, not all rooms have good WIFI. In the evening there is no wifi at all.
оксана глазунов
23.05.2017
Positives
Wonderful location of the hotel, service, food, friendly staff! Thank you very much, we visited a fairy tale, I want to come back many times!Negatives
The only thing that hindered me was the lack of handrails in the pool and jacuzzi to hold on to for those who can’t swim, of which I am one. And especially with my short stature, this was a problem.
Владимир Попов
20.05.2017
Positives
Water crosses came up. It is very effective for normalizing the functioning of the gastric tract. good food. good treatmentNegatives
the pool is small though
Галина Горбунова
14.05.2017
Positives
Nice staff, friendly. Great location. Great pool in Zvezda and SPA. Good cosmetic lineNegatives
There is no dietary food. The food is too salty. The schedule of procedures is not entirely successful. Between 3-4 procedures there is an interval of 40 minutes. The pool is open until 21:00, but we would like to extend it until 22:00.
Fikrat Nasirov
12.05.2017
Positives
Quiet place, clean air, many parks. But most of all I was pleased with the work of the sanatoriums - everything that was planned and booked was carried out flawlessly. We will work with them. Thank you.Negatives
Boring, poor entertainment program, weak restaurants, the hotel has poor, monotonous cuisine. Group excursions are poorly organized (we have something to compare with - before this we vacationed in Karlovy Vary for 6 years)
liubov kolupaeva
01.05.2017
Positives
I liked everything very much. The transfer was well organized. Thank you very much for a well organized holiday. I will recommend everyone to contact you.
Светлана Буряк
16.04.2017
Positives
Everything is fine, everyone is happy, thank you! The pool and sauna are great!Negatives
We went because of the Biokon2000 Device, which improves male potency, and for women, too, for certain indications it can be useful! At first, the doctor convinced me that this procedure was paid, but at the reception I accidentally heard how a similar procedure was prescribed for free! To other vacationers! Naturally, I went to the doctor, she refused anyway, I had to almost drag her by the hand, pushing their foreheads together! In short, I prescribed it for free for my husband! It was not very pleasant! Especially after paying a lot of money for treatment in advance!
KOSTYANTYN HATCHENKO
15.04.2017
Positives
If you want to be treated, you need at least 14 days.
марина сергеева
03.04.2017
Positives
I liked the attitude of the staff, from the reception to the staff of the medical center. attentiveness and courtesy at every step. Thank you!
Колмо Владимир
19.03.2017
Positives
very friendly attitude of all the staffNegatives
I didn’t like room 307 with a view of the square. Goethe. The view is beautiful, but the room is very small and uncomfortable, there is a door connecting two rooms, but you can hear the TV on and people talking in the next room. At the first contact with the reception, the room was changed to one convenient for us - thank you
VALERII SHERENKOV
12.03.2017
Positives
Excellent sanatorium, I can only say gratitude. I want to come again and again!Negatives
I would like for a classy restaurant to have appropriate utensils, I mean spoons and forks that look like in a regular canteen.
svetlana krotova
04.03.2017
Positives
The treatment is excellent. Thanks to the staff for their sensitive attitude towards clients.Negatives
The staff must monitor the time indicated on the card for gas injections. Everyone takes coupons whenever they want.
Светлана Бранчаева
27.02.2017
Positives
My most favorite hotel! Everything is at the highest level. I'll come again next year.Negatives
Everything is fine.
Рашид Булатов
11.02.2017
Positives
Everything was excellent in all areas. We especially note the polite and attentive staff. We intend to come again. Sincerely, R.B. BulatovNegatives
very, very monotonous menu from day to day. Very often the preparation of hot meat food, especially beef, was of poor quality. Maybe there should be monotony in sanatoriums, but it gets very boring, especially towards the end of the holiday.
Людмила Хрулева
11.02.2017
Positives
Good morning, everyone reading! We stayed at the Zvezda Hotel from January 30 to February 10, 2017. To say we liked it is an understatement - everything was great. The service is thought out to the smallest detail, food for every taste, procedures - always to the meeting and with full dedication. Very nice pool. Mineral table water is available right at the hotel, but it suited me better than what was prescribed. The attentive doctor Momunkulova Daimila simply charmed us, she listens to everything, advises and changes procedures according to your diseases. Respect to the chef, a good team of professionals and craftsmen. The nurses during the procedures are very polite and attentive. Dear guests, do not be lazy, take the information material at the reception (there are two of them at the hotel), there is a lot of useful information for your stay (excursions, bonuses, programs). All this will pleasantly surprise you at the hotel, for example, you don’t need to take cups with you to the colonnade, and by presenting your room card you can store them for free at the colonnade reception + free use of the toilet there. In general, study the materials at the hotel in your language.Negatives
It seemed to us that part of the European holiday was not very appropriate for Russians. Maybe it seemed?! Our compatriots, Russians, do not forget that it is the Motherland at different times, but the Motherland. Many achievements and mistakes have been made, and more will be made. She is one!
Айман Бейсенова
04.01.2017
Positives
The hotel is located close to the Colonade, which is very convenient. I stayed in winter, the room was warm. The food is varied and for every taste. The staff is friendly. .Negatives
I wish that at least between arrivals they would do some general cleaning. In my room there was a layer of dust on the radiator, even cobwebs. And on the visible part.
Алексей Цуканов
27.10.2016
Positives
Both the sanatorium and the health improvement organization did not disappoint. The staff combines friendliness with a sense of dignity. The food is excellent. Buffet, good selection. I was personally pleased with the choice of breakfast items. This is important if you are on a diet. For dinner, the assortment of hot dishes varied. Fresh fruits, which are in high demand, remain unchanged: very tasty.
Ильдар Камалиев
14.10.2016
Positives
In Marianske Lazne, in contrast to Karlovy Vary, there is a calmer atmosphere and a more relaxed stay. The hotel has an exceptional location, both remote from transport and at the same time close to a trolleybus stop, close to hiking routes in parks and mountains, next to mineral water sources, as well as friendly and helpful staff, many of whom speak Russian. The presence of its own treatment center, combined with neighboring hotels of the Danubius chain, the largest swimming pool in Marianske Lazne (not counting the public swimming pool next to the ice stadium). The food is quite varied, but repetitive. A varied cultural program (jazz, classical, dance, excursions).Negatives
The room does not have the usual shampoo and disposable toothbrushes for a 4-star hotel. They don't change the bathrobes at all or we didn't get it in 2 weeks. The cleaning of the rooms is quite high quality. The food is quite varied, but there were times when leftover dishes from dinner were served for breakfast, which greatly spoiled the picture. There are not enough fruits both in variety and quantity. Hot drinks and juices at the buffet are only served with breakfast, which is generally accepted, but we found it inconvenient. I would like to expand the range of medical and beauty procedures, especially with regard to physiotherapy.Answer from Spa Hotel Hvezda
Добрый день, спасибо Вам за отзыв. Мы стараемся, чтобы все наши гости были довольны. Халат мы меняем, когда Вы положите его на пол. Для нас это сигнал, что Вы хотите поменять халат. Также Вы могли обратиться на рецепцию, чтобы Вам поменяли халаты. Зубную щетку также можно приобрести, обратившись на рецепцию. По поводу питания скажу, что мы никогда не выкладываем на стол то, что осталось от предыдущего обеда или ужина. У нас это не разрешается по гигиеническим правилам. Может случиться, что ассортимент текущего дня очень похож на предыдущий. На обед и ужин вы можете попросить себе воду на стол, все остальные напитки у нас за доплату. С уважением, reservation manager Danubius Health Spa Resort Hvezda Tomas Babicka.
ALEKSANDR BERNAT
02.10.2016
Positives
I really liked the friendly attitude of the staff, the quality of food, and the cleanliness of the hotel.Negatives
When booking, no specific information about medical procedures was provided, so upon arriving directly at the sanatorium it was quite difficult to immediately decide on the purpose of the procedures, and then some had to be changed. If we had had such information in advance, we would have been able to prepare in accordance with our state of health and the recommendations of our attending physicians, but we had to do all this on the go. As it turned out later at the lecture, the doctor, having prescribed a course of drinking throughout the day from various sources, acted incorrectly.Answer from Spa Hotel Hvezda
Здравствуйте Александр! Заранее, до приезда невозможно знать, какие именно процедуры Вам будут назначены. По причине того, что каждая процедура имеет показания к назначению, а также противопоказания. Врач должен осмотреть Вас и потом скомбинировать процедуры. Вы можете заранее знать только основные направления лечения - водолечение, грязелечение, электролечение, физиотерапия. С уважением, менеджер отеля Hvezda Tomas Babicka
Татьяна Каменщикова
19.09.2016
Positives
Good work by reception managers, staff with mineral, paraffin and mud procedures. They are just great.Negatives
Terrible nurse on gas injections. We came to be treated and receive positive emotions from your staff, but this head nurse barked at everyone. In my case, she didn’t even wet the cotton wool for the injection with alcohol, and sometimes injected without gas. When I told her this, she simply “growled.” Everyone complains about her, but they can’t change her. What's the matter? We simply won't go to this hotel again. I would like better food in the restaurant. It was 8 days and there was no edible fish for a single day.
Violetta Kelner
21.07.2016
Positives
+++++Spa Resort Hvezda- MANY stars! Everything is very good. Clean! Polite helpful staff. Excellent quality of procedures, very clear schedule. THERE IS EVERYTHING FOR THE SOUL, BODY AND MIND. THE DESIGN IS PLEASANT TO THE EYE. Marianske Lazne - enchanting air, beauty and music. Thanks for all! SANATORIUMS. COM Everything was very well organized, we had a flight delay, but there were no problems with the transfer, thank you. I threw a coin into the water to visit this beautiful place again. Join us!Negatives
TIME (19 DAYS) PASSED VERY QUICKLY
Natalja Bazeluka
19.07.2016
Positives
Oxygen therapy is amazing! The male doctor (I don’t remember his last name) treated me very carefully. On the first day, the female doctor clearly coordinated the procedures, without much explanation. The medical staff and hotel staff are very responsive and hospitable.Negatives
I didn't like the back massage, just stroking. It’s a pity that the emphasis is not placed on problem areas (back, legs)
Arkady Agabekov
15.07.2016
Positives
Excellent location of the hotel, calm, very well-kept town. High-quality cleaning, other advantages in the ratingsNegatives
Monotonous cuisine, lack of fruit
Лидия Бударина
13.07.2016