references
Valeriya Kim
24.08.2018
Positives
Amazing nature, clean air, the opportunity to go out and see a lot of interesting things - makes treatment and relaxation unforgettable.
Нина Гурова
12.08.2018
Positives
We stayed for 2 weeks in July-August 2018. Check-in and accommodation: Extremely welcoming and friendly staff at check-in. We were greeted very well, explained the hotel's operating hours and procedures, were immediately accommodated, and fed a delicious dinner, despite the fact that we arrived a little after the dining room closed. During our stay, we contacted the administrators at registration several times and invariably received help. We are very grateful to all hotel administrators. The rooms are very good, air conditioning, large TV (several Russian channels), stable Wi-Fi, safe, refrigerator, electric kettle. Our room had a balcony. Meals: 3 times a day, all 3 times there was a buffet. The food is good, for all tastes, for breakfast there is always freshly squeezed juice of 4 types. Some of the meat dishes were sometimes a little too salty for my taste, but otherwise no complaints. The restaurant staff is excellent. A pianist plays in the evenings and creates a pleasant, relaxing atmosphere. Treatment: very well organized, all procedures began on time, with the exception of gas injections, perhaps the most popular procedure in the hotel. There is a long queue for coupons, some patients take coupons with a reserve, creating confusion as a result of the delay. Staff: Some maids are lukewarm about their duties, we even asked to replace ours with a more thorough one, and we were happy with the new one. The rest of the staff is excellent, almost everyone speaks Russian. Hotel: It helps a lot that it is a chain of hotels connected to each other. As a result, all procedures are within walking distance, and their variety is pleasantly surprising. The pool is very good, there are several types of saunas, and if you want variety, you can go to the Nové Lazne hotel and try their “Roman Baths”.Negatives
The only nuisance that mars your stay at the hotel are balcony smokers. Smoking is prohibited in the hotel rooms, so some smokers go out onto the balconies to smoke at any time of the day or night. Against the backdrop of the wonderful mountain air of the resort, cigarette smoke feels very acrid, especially to those who sleep with open windows. The administration is fighting balcony smokers mainly with warnings, but I hope that more stringent measures will be taken against violators, especially since there are specially designated areas for smokers in the hotel.
Mirvari Gahramanova
24.06.2018
Positives
Everything was high quality and professional. The rooms, food and treatment were excellent. I recommend.Negatives
Definitely, there are no downsides.
Anzhelika Olsson
21.06.2018
Positives
I liked a lot, especially my luxurious superior room, which had a balcony and a magnificent view of the fountain and the picturesque surroundings of the resort. The food was okay, but what I liked most was the lunches. The breakfast was ordinary, there were two dinners. Treatment is ok.Negatives
Add activia yogurt and dark muesli. Add more fruit and especially watermelon. There were very few fruits and only orange or grapefruit, which not everyone likes. There were also very few types of cheese and the taste was so-so. I won’t say that the food at dinner is superb, I’ve stayed in other hotels and can compare. It wouldn’t hurt for the hotel to include meals at dinner to choose from the menu (a la carte) - this is practiced in other Marianki hotels.
галина симонова
29.05.2018
Positives
Very attentive medical staff during procedures,Negatives
You don't get the procedures you would like. The answer from the doctor and administrator is that it’s busy all the time.
Olesya Gaykhel
28.05.2018
Positives
We were very pleased with our stay at this hotel. Special thanks to Sanatoriums for the excellent organization.Negatives
Lack of dietary options.
Эльза Фазлыева
24.05.2018
Positives
We were lucky with the weather, which made our stay in Marianske Lazne even more enjoyable.
Ekaterina Detkin
08.05.2018
Positives
Food suitable for families with children Spacious, new premium room Helpful staff Large swimming pool Recommended for accommodation/treatment with childrenNegatives
Rooms are poorly cleaned
Игорь Яковлев
05.05.2018
Positives
1. Very good location 2. Comfortable roomNegatives
1. The doctor is not interested in the clients’ health 2. There is no health control during the stay 3. Procedures are prescribed without a system. They are trying to impose paid ones. I had to demand that the already prescribed procedures be changed taking into account the disease 4. Meals: clients of 4 hotels at once eat in one room 5. There is no dietary food 6. I had to file a complaint about spoiled fish.
Алиса Самойлова
05.04.2018
Positives
Everything is fine! Very wonderful Hotel. While I was ill, I did not undergo the procedure, it is a pity that after the illness I did not go through everything in full.Negatives
No
Игорь Барабошкин
05.04.2018
Positives
The positive feeling of being in a luxury sanatorium!Negatives
No
alexander gorelov
15.01.2018
Positives
I really liked the organization of the procedures, the attitude of the staff and the cleanliness
margarita yerashevski
13.01.2018
Positives
Two weeks at the resort flew by like one day. Everything was very goodNegatives
Lack of massage and light stroking are probably still different things. After the first such massage, I went to the doctor and changed the procedure to a friend, although I needed a massage
Elena Marushenko
07.01.2018
Positives
First time visiting this resort. To say very well is to say nothing. This is a delight from the location of the hotel, from nature, from the people living in this beautiful place. The ringing silence, measured sedate life, attentiveness of the staff, good cuisine, high-quality treatment - all this created only positive emotions. When leaving here, I wanted to quickly return here again. Special thanks to the company sanatorium.com. You guys are great, let's be friends,Negatives
If I may, a few comments (although overall this did not affect the impressions of the holiday). 1. I don’t know whether the manager who compiled the schedule of medical procedures has a medical education, but it was drawn up so tightly that there was a need to sacrifice either a drinking course or lunch - otherwise you wouldn’t have time (more often, of course, water). 2. It is not good for a four-star hotel to have linen (towels) with holes. During the ten days of our stay this happened twice. There are probably people who should keep an eye on this. 3. The work of a maid - it seemed like she was cleaning every day, but my room was always clean, so the appearance of cleaning was created more often; the minibar and consumables in the bathroom were not always replenished. But these are small things compared to the pleasure received from staying at your hotel. Thank you ! Good luck and prosperity to you
Галина Мулеса
12.12.2017
Positives
Comfortable hotel!!! Wonderful and helpful staff. The food is decent. Problems that arose during our stay were resolved immediately. Thank you!!!
Татяна Иванова
07.12.2017
Positives
We are from Bulgaria, we had a wonderful balneo-spa holiday! We liked the mineral and mud baths the most. Everything very well organized!
LIUDMILA TOLKACHEVA
20.10.2017
Positives
All the staff work great. Doctor Ondrusheva Gabriela is very competent and friendly. prescribed and explained the meaning of the prescribed procedures. Gave valuable advice. All nurses are very professional, fast and friendly. The entire hotel gives a pleasant impression of comfort and coziness. The room is warm, very clean, good air, very good bed with the right mattressNegatives
1) too many procedures are applied for and paid for 2) when applying a paraffin compress to your hands, there is no heat applied to the compressed area! You are supposed to cover or wrap your hands with at least a towel. This is simply profanity! 3) for such a profile of the sanatorium, the restaurant menu has too much FRIED, TOMATO, meat and chicken in very strange sauces, VERY STRONG AND SALT BROTH, A LOT OF SWEET BAKED 3! ONCE A DAY. One day the menu was excellent: tasty, not strong soups, boiled good vegetables (mashed potatoes, broccoli, cauliflower), several dietary dishes and meat and poultry - and there were tags in the salad bar. Apparently there was a check that day
ALEKSANDR BERNAT
19.10.2017
Positives
The friendliness and attentive attitude of the medical staff, as well as the maids.Negatives
The quality of food leaves much to be desired. Very few dietary options. There are no steamed dishes at all. There is a lot of fried food, which has a bad effect on the digestive system. There is very little fruit, although the period of our stay coincides with their mass ripening. We repeatedly had to ask the waiters to bring out fruit, after which they brought out only a few pieces at a time. It would be very nice if the restaurant had a modern coffee machine for preparing drinks. The quality of the coffee and tea bags served leaves much to be desired. When we arrived at the sanatorium, we were left behind no dinner. The negligent attitude of the reception staff who met us and processed us. They could have offered us to have dinner first and then do the paperwork. They brought us an inedible dry ration to our room instead of the dinner we were supposed to have.
Elena Serdyukova
10.10.2017
Positives
Very beautiful hotel. Polite, friendly attitude of the staff. You can open a bonus card, which also has its advantages when choosing a hotel.Negatives
Gas injections in this sanatorium only 5 days a week, on Friday until 13.30. I arrived on Friday at 3 pm and waited until Monday. It’s not very convenient, I only go for injections. I know that some hotels do this on Saturdays.
Michael Bessonov
08.10.2017
Positives
We visited Marianske Lazne for the first time on the recommendation of our friends. We liked absolutely everything: the city is small but very beautiful, the hotel "Hvezda" is very close to the Colonnade with mineral springs, all the staff of our hotel are very hospitable, the food in the restaurant was varied and tasty, plus a huge swimming pool, sauna, etc. All the procedures prescribed to us are excellent! We will definitely advise our friends to visit such a wonderful resort! Thank you to all medical personnel of this hotel! You did an awesome job!Negatives
Absolutely nothing negative!
Elena Zharova
06.10.2017
Positives
Very friendly staff, good transfer. Good selection of food in the restaurant. A large number of cultural events.Negatives
No
Galina Andreichikova
27.09.2017
Positives
Only positive emotions. I want to come back again.
Наталья Масич
18.09.2017
Positives
Magnificent nature, air and beauty of the resort itself. Luxurious interiors of the hotel and the entire complex. Convenient movement between hotels of the complex. The ability to change the list, number and time of procedures during your stay - doctors always accommodate you halfway. Magnificent swimming pool. Very tasty first courses in the restaurant for dinner. Interesting excursion program.Negatives
It’s a pity that the Cross Spring closes at 6 p.m. In the evening after the excursions there is no opportunity to drink fresh mineral water. There is not much variety in the restaurant. Everything is very tasty, but quite modest. A number of interesting medical treatments are offered at an additional cost.
Miikhail Grachev
15.08.2017
Positives
A feeling of calm wherever I am, responsive staff in the sanatorium (reception, procedures)Negatives
The nurse on duty was often absent, my request to measure my blood pressure was generally met with displeasure (they measured it anyway), the attending physician mainly asked about past illnesses, but did not ask what procedures I would like to take (that is, why I came to the sanatorium), in my opinion, 48 formally prescribed procedures were simply prescribed. It is in the assortment of the buffet that I would add dietary dishes so as not to specially prepare them by ordering
DAVID SUTOVSKY
05.08.2017
Negatives
Same problemnye momenty -blok pitaniya-postoyanno prihodilosj obraschatj vnimanie na neobhodimostj dobavitj produkty,zakuski,syry,etc na pustye podnosy. -pri vselenii byli problemy s televizorom,elektricheskoj batareej dlja sushki vlazhnyh prinadlezhnostej posle procedur,lampami dlja osveschenia i td-ustranenie osuschestvljalosj neoperativno -dobrozhelateljnostj personala,osobenno v SPA ostablet zhelatj luch shego
TATIANA BORISOVA
30.07.2017
Positives
CONTINUOUS POSITIVE from everything!!!! The pick-up service at the airport and back is also excellent. I think I will definitely return there next yearNegatives
Well, one is small. And this is not a negative, but a small wish - there was a really lack of an electric kettle in the room. And tea in the hotel is only once - in the morning
OLGA GUDKOVA
27.07.2017
Positives
I liked everything, I’ll probably come again. I lived in Zvezda on the 3rd floorNegatives
Room cleaning leaves much to be desired, dust was not wiped off, the sink leaked from below onto the floor the entire period, the hotel has a problem with oversized bathrobes
Valery Fomichev
22.07.2017
Positives
Friendly attitude, qualified staff, good conditions for recreation and treatment.Negatives
No
Ирина Войнаровская
13.07.2017