references
Elina Solovjova
03.06.2019
Positives
Thank you, I liked it very much. Service at the highest level. The staff is great. There was an unpleasant smell in the room, it smelled like medicine and it took a long time for the smell to dissipate.
Елена Семион
14.05.2019
Positives
The hotel is located near the Colonade, where mineral water springs are located. There is a swimming pool on the premises of this hotel. All procedures can be completed without going outside.Negatives
Very poor restaurant performance. The hotel positions itself as a sanatorium-resort treatment. In fact, the food in the restaurant is designed for people not just healthy, but with “tinned” stomachs. All food is cooked in a large amount of oil, salads are all seasoned with vinegar, everything is fried until dark brown!!! A reasonable question arises: why should people who are able to consume and digest THIS come here, drink water on a schedule, etc. The main contingent is people over 60 years old. This food is contraindicated!!!! Several mornings the fanned porridge was sour. The fact is that porridge is not boiled with milk, but simply porridge boiled in water, poured with cold milk, which then sours on a heated tray.Answer from Spa Hotel Hvezda
Уважаемая госпожа Семион, Спасибо за то что Вы нашли время для отзыва о проживании. Ваше мнение для нас очень важно. Ваши замечания и предложения мы передадим ответственному за данный отдел работнику.Постараемся в рамках возможного все исправить. На рауте всегда можно найти и диетические блюда- салаты можно заправить разными соусами или не заправлять вообще. По предложению гостя или врача можем приготовить и специальные блюда в соответствии с диетами. Благодарим Вас за ваш отзыв.Извините нас за то что мы не смогли исполнить все ваши ожидания.Надеемся что в будущем вы посетите Марианские Лазни и наши работники отеля будут рады вас видеть вновь в нашем отеле,желаем Вам крепкого здоровья. С уважением Радомира Павлиштова Менеджер гостевых отношений
Александр Сережин
06.05.2019
Positives
Beautiful nature.Negatives
Good afternoon. We have been to different countries and different hotels a lot, and for the first time we were in a four-star hotel, which is inferior in terms of parameters to a three-star one, for example, Days Inn in Beijing (I will give a specific example so as not to be unfounded). We do not understand who and how gives stars to such hotels.
Olesya Gaykhel
29.04.2019
Positives
The holiday was great, I liked everything! We recommend!
ВЛАДИМИР СКВОРКИН
08.04.2019
Positives
My wife and I were there from mid-March until the end of the month. We experienced both bad weather (rain and snow, which did not stop us from enjoying walks in the parks) and warm, truly spring days. In our opinion, the Zvezda sanatorium is the best in the complex. I really liked the room overlooking the park. Varied and tasty food (diabetes problems are taken into account). The treatment is excellent - we are very grateful to the wonderful doctor Maria!! The medical staff is friendly and professional. The schedule for visiting procedures was drawn up in such a way that there was almost no long wait anywhere. Everyone managed to do it even taking into account the transfer to other buildings. We would like to mention the attentive and caring driver Frantishik, who took us on a transfer from the sanatorium to the airport. The memories of my stay at the sanatorium are wonderful. We plan to return again and, of course, only here. Even the time of year, as we understand, does not matter. Special thanks to the staff of Sanatoriums for their prompt and high-quality work.
Татьяна Самойлова
02.04.2019
Positives
All positive questions and their answers are above. Rating 5. Vacationed in Center Lazne from 19-25.03, in Zvezda from 25.03 to 1.04.2019. Next time I’m ready to return to the Star again. The food is excellent!! Procedures and sports activities p. Assetsne are beautiful. Thank you!!! Receptionist Medical are smart / distributed everything well. Well, Maria’s doctor’s prescriptions contributed to the healing of the whole body!! Thank you!!!Negatives
Not available in Zvezda!! In Central Lazne there is a strong honey permonal, but the food is “three”, I recommend inviting a cook with a higher rank, because many did not like the cooking. dishes,
Lidia Chumak
31.03.2019
Positives
Everything was wonderful. I booked a vacation through sanatoriums.com for the first time, and was very pleased. Everything went smoothly, I was met at the airport and taken to the hotel, the information in the hotel was accurate. Thanks a lot.Negatives
Group airport-hotel transfer was included in the package of services, but only one way (free). A return private transfer is offered for 130 euros (!!) This is very expensive if you are traveling alone. It is very difficult to find someone at a hotel who will fly back at the same time as you. As a result, I found a transfer at another agency for 89 euros (a completely different price). If sanatoriums.com offered a transfer for at least 100, you wouldn’t have to run around the city looking for an alternative.
Natalija Burlackova
17.03.2019
Positives
Second time at the resort. Very attentive doctor and staff during the procedures. Everywhere is very clean. Treatments including massage are at a good level. The resort is wonderful. I would like to come next year.Negatives
It was very hot in the room.
Lev Shurshalov
11.03.2019
Positives
Everyone is happy. Including thanks to Sanatoriums.com for the impeccable organization of the trip.
Roland Steger
11.03.2019
Positives
You can stay outside very well, good for hikingNegatives
The food could be hotter
Svetlana Branchaeva
28.02.2019
Positives
The best hotel!Negatives
There is no negativity.
Antonina Kozyreva
27.02.2019
Positives
Good location of the hotel. Nice pool, convenient meal times.Negatives
They clean very poorly. Dust gathers in clouds. I dropped my pen, looked under the bed, there was an awful lot of dust there, they didn’t do wet cleaning. Another one is cleaning the bathroom, there are two of them walking around. I’m surprised because I noticed a sharp decrease in the amount of expensive cream in the face jar. I myself only used it three times. And the third part disappeared. I started cleaning it up and hiding it, but I didn’t see the girl who cleaned the bathroom anymore. Lost interest in cleaning. Keep this in mind. Inconveniences with the schedule of procedures, scattered throughout the whole day, it’s difficult to adjust even to drink water, there were many procedures after lunch, even at 5 pm and on weekends, for example at 2 pm.Answer from Spa Hotel Hvezda
Уважаемая госпожа Антонина, Мне очень жаль что вы были недовольны уборкой в номере. Эти работники пройдут дополнительное обучение. Весь обслуживающий персонал уважительно относится к личным вещам гостя и никогда не позволит себе манипулировать с ними. Очень жаль что ваша жалоба не была решена во время вашего пребывания в отеле. Мы могли бы неотложно решить эти вопросы. В следующий раз при возникновении каких либо вопросов, касающихся проживания в отеле,связывайтесь со мной или с менеджером по проживанию. Нашей целью является,чтобы клиенты оставались всем довольны, поэтому примите наши извинения. С уважением, Шнайдерова Романа, резидéнт менеджер
Katarina Heinrich
22.02.2019
Positives
Overall, an all-round good stay - I am currently recommending the spa hotel to friendsNegatives
The cuisine is very meat-heavy - more light food would be appropriate for a cure
иванова ирина
06.02.2019
Positives
excellent location, attentive medical staff, efficient nurses. very good cuisine, the impressions of the stay were very pleasant. I want to note. good organization of transfers.Negatives
Some of the reception staff should be more attentive to vacationers
SVETLANA MOROZOVA
31.01.2019
Negatives
The room was very poorly cleaned, there was clouds of dust, there was no wet cleaning in the room for 2 weeks, towels were changed and the bed carpet was vacuumed somehow. We stayed for the fourth time, this was the first time such dirt, it was downright unpleasantAnswer from Spa Hotel Hvezda
Уважаемая госпожа Морозова. Мне очень жаль что вы были недовольны с уборкой в номере.Этот работник пройдет дополнительное обучение.Очень жаль что ваша жалоба не была решена во время вашего пребывания в отеле.Мы могли неотлогательно решить этот вопрос.В следующих раз при возникновении каких либо вопросов касающихся проживания в отеле ,связывайтесь со мной или менеджера по проживанию.Нашей целью является ,чтобы клиенты оставались всем довольны,поэтому примите наши извинения. С уважением,Шнайдерова Романа
Nadezda Nesterova
29.01.2019
Positives
Friendly staff, everyone tries to speak Russian. Good location in the city center, not far from the colonnade.Negatives
The kitchen leaves much to be desired. Czech cuisine cannot be called dietary. No variety in food. Free tea is only available for breakfast. For lunch and dinner, tea is only paid at a price higher than a glass of wine and beer. This is unacceptable for a hotel of this level. It's funny to save money on tea bags.
Christian Weichelt
27.01.2019
Positives
A good organization, good treatmentNegatives
I do not have any
Erhard Korn
27.01.2019
Positives
As always, very good care from the doctor and nurses.Negatives
The food has improved significantly since my last stay in October 2018. There is nothing to criticize.
Bruno Krawczyk
20.01.2019
Positives
There was nothing to complain about. Everything was optimal.
Antonina Girneva
10.01.2019
Positives
The first time I was on vacation. I really liked the hotel and the procedures. I have type 2 diabetes, after treatment, my sugar dropped by two units. I would like to thank your company for the commercials that helped me choose the right hotel.Negatives
Initially we were put in room 311, I couldn’t sleep for three nights, the elevator was noisy. At my request they changed my number. Thank you.
Раиса Свищева
26.12.2018
Positives
This is my 6th vacation at the Zvezda sanatorium, and that says it all! Many thanks to Sanatoriums.com for their efficient work in organizing our vacation!
Raisa Elizarova
18.12.2018
Positives
I liked everything very much. I plan to come in 2019. I told my friends about the hotel, they also want to come to you with the whole family.
Ingo Paleit
18.12.2018
Positives
+ very well organized examination and treatment + quiet location and rooms + very nice surroundings + high-quality, varied dishes (2-3 to choose from)Negatives
- Unfortunately the spa area was currently being renovated and there was a discount for that
Boris Rozinov
22.10.2018
Positives
Excellent location in the palace Comfortable spacious rooms No delays in receiving proceduresNegatives
Food is ok but not great Pool closes early (9pm) Free tea and coffee for breakfast only
Vladimir Mitrofanov
01.10.2018
Positives
Procedures, everything is on time! The staff is friendly and helpful! The rooms are kept in perfect condition!Negatives
It is advisable to organize a more lean menu! Boiled meat, boiled fish, boiled vegetables. There are a lot of offers of high-calorie fried food! Duck . pork, turkey, roasted vegetables! In the evening, it is advisable to organize entertainment events for guests at the hotel! In fact, apart from the swimming pool, there is no leisure activity on site.
Val Vinnik
28.09.2018
Positives
Very attentive and efficient personnel at the reception desk, especially Radomira, who often went beyond her official duties to provide personal touch. Very efficient medical scheduling staff who were very helpful in changing the timing of the treatments on our requests. High professional level of the personnel providing the treatments, especially balneology, classical massage (Andrej), electrotherapy and peat pack.Negatives
The initial doctor visit and evaluation were rather formal and lacked a personalized approach. The 24/7 nurse station was manned sometimes by a very busy and sometimes overwhelmed person, who looked under qualified. There were no attempts to monitor progress of the provided treatments. We found out about the resort from our friends, and I'd suggest to make information about the sanatorium more widely available by providing it in printed and digital formats in the US in English and Russian languages including community centers.
Евгения Литвинова
28.09.2018