references
Milija Gojak
16.11.2019
Positives
We had a great rest and treatment! Many thanks to doctor Mickova, special thanks to head nurse Erna Kreishova, and all the staff of the medical department, especially Irzhka Vohlidzhalova (electrotherapy), massage therapist Iveta Blechova, underwater massage Frankova and all the other staff of the sanatria. Everyone is very attentive and patiently fulfills all the wishes of the guests. Wonderful swimming pool. Cleanliness everywhere. The food is excellent, for every taste and diet. Highly recommend. We thank the entire Zvezda team for our excellent vacation and treatment!Negatives
No negativity.
Mikhail Portnov
13.11.2019
Positives
We really liked everything. Nice room, good heating, very clean everywhere plus home quality food.
Marina Vesnina
13.11.2019
Positives
Everything was great, I really liked everything, we will definitely come back.Negatives
The room was not cleaned on the last day of stay.
Aleksei Budziak
25.10.2019
Positives
Everything is fine. All liked it. Everyone was happy!!! High-quality and varied food, excellent location of the hotel, friendly staff, complete procedures, good-natured attitude of the medical staff. Thank you very much for a great vacation!!! I recommend!Answer from Spa Hotel Hvezda
Уважаемый Aleksei Budziak, спасибо Вам за то,что Вы выбрали наш отель HVězda в Марианских Лазнях, группы Енсана. Слова благодарности и чувство, что мы оправдали Ваши ожидания, нас очень радуют . Благодарим Вас за позитивный отзыв. С уважением Radomira Pavlištová Guest Relations Manager
Rina Elimor
24.10.2019
Positives
Excellent treatmentsNegatives
The food is tasteless, the cook is bad
Olga Vasilyeva
21.10.2019
Negatives
When visiting a doctor on Monday, October 14, and this was doctor Pimkova Irena, I asked to prescribe the medications my husband and I needed. The prescription was not filled that day and an appointment was scheduled for Wednesday. I approached the office, and the head nurse said that the doctor would not be there. When asked what should I do, the answer was: come back another day, the doctor didn’t know that she wouldn’t be there. My husband arrived with a diagnosis of sigmoid colon cancer. There were no tips on drinking water or procedures. These are two negative points that we encountered for the first time in Marianske Lazne. Best regards, Olga
Natalia Raevskaia
13.10.2019
Positives
Everything is excellent, with the exception of small drawbacks. Thanks to the medical staff for their excellent work and kindness, I especially want to mention the workers in electrotherapy, gas injections, mineral baths - in the “star” building. Good work from the reception, administrator Olga, an excellent room was prepared for our arrival, all issues were quickly resolved. We express our gratitude to the Sanatoriums team, our requests and wishes were taken into account promptly and efficiently.Negatives
There were some disadvantages to this visit: the number of appetizers and desserts has decreased, the quality of food has deteriorated, but this is my personal opinion. The staff at the spa reception has changed, the process of scheduling procedures took a long time, they came to the spa reception for several days in a row in order to optimally schedule the procedures. One of the shortcomings in the room is the uncomfortable pillows.Answer from Spa Hotel Hvezda
Уважаемая госпожа Raevskaia, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля. Ваши замечания мы учтем и будем над ними работать. Перед приездом тоже можно написать меил на спа рецепцию с предложением Ваших процедур.Спасибо за добрые слова относително персонала, мы обязателно передадим им. Мы будем рады Вас видеть вновь в нашем отеле. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Эльза Фазлыева
12.10.2019
Positives
Every year my husband and I visit and receive treatment at the Danibius Hotel Zvezda Mariinské Lazne. wonderful climatic zone, calm environment, excellent water. thank you to the staff for your attention and hospitalityAnswer from Spa Hotel Hvezda
Уважемая госпожа Эльза Фазлыева Спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях. Отель Hvězda. Слова благодарности нас очень радуют . Работники отеля будут рады Вас видеть вновь в нашем отеле Звезда. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Nikolai safonov
10.10.2019
Negatives
The website says transfer airport hotel, it never even occurred to me that the transfer is only one way. This needs to be written down and clarified.
Валентина Кошеляева
26.09.2019
Positives
All liked it. Everyone was happy!!! Wonderful doctor Maria! They asked to include additional procedures, everything was included without any questions. The food is excellent. We will definitely come next year!Negatives
NoAnswer from Spa Hotel Hvezda
Уважаемая Валентина Кошеляева, Спасибо за добрые слова, это дает нам стимул для дальнейшей работы всему персоналу отеля Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Vera Kardashova
26.09.2019
Positives
Beautiful place, landscapes and architecture are pleasing to the eye
Юрий Конопелько
23.09.2019
Positives
WaterNegatives
The food would have been better off the menu!
Valentina Polunchenko
23.09.2019
Positives
All liked it. The food (menu) is not quite suitable for a sanatorium
ALEXEY KOLODKO
17.09.2019
Positives
high-quality and varied food, excellent location of the hotel, friendly staff, complete procedures, good-natured attitude of the medical staff
Yegana Baghirova
15.09.2019
Positives
Everything was fine except the gas injections. The injection technique did not inspire confidence,Negatives
The "star" people don't know how to give gas injections correctly. We are wasting time and money. Please bring it to their attention. We did them before in a different place and the technique was different, and there were good results. These injections do not work! We didn't have time to write to them about it ourselves. We asked others staying in other hotels. In some of them the technique is correct. But we wouldn’t want to change the Star next time just because of the injectionsAnswer from Spa Hotel Hvezda
Уважаемая Yegana Baghirova! Две медсестры что у нас работают,колят уколы по классической схеме 30 мл газа в одну точку а точек 4-6 ,общее допустимое количество газа для человека не должно превышать 200 мл .Есть точечное обкалывание плеч,колен ,спины ,но это по времени длится 20 мин.Этот метод не ввели пока на нашей фирме как процедуру, для Вас к Вашему приезду мы лично сделаем обкалывание,Так что из-за этого не нужно ездить в другой отель.Сестры владеют методикой.Вопрос этот мы обсудили.Газ у нас Мариин натуральный и тут не может быть сомнений,методики работают две.
Kazbek Zhainazarov
09.09.2019
Positives
Excellent location, qualified medical staff, good food, no complaints
German Krasnik
02.09.2019
Positives
Everything was great!!! I marked all questions with an "EXCELLENT" rating to allow room for progress. Thank you very much for a great vacation!!!
Svetlana Maksimova
25.08.2019
Positives
Location, service, service and quality of services at a high level. There remains a desire to return and use the complex again. I recommend!Negatives
Only a positive feeling.
Сауле Разбекова
15.08.2019
Positives
Everything is great, Second time we comeNegatives
At the Reception, the women who sit on the left side are always twitchy, not friendly, and I didn’t want to approach them anymore. Only one woman with a short haircut, who sits on the right side, is very attentive, not nervous, and courteous.
Наталья Соболевская
13.08.2019
Positives
The Mariinské Lazne resort amazed me with its natural beauty and magnificent hotel architecture, but the most beautiful, in my opinion, was the Zvezda Hotel, where I stayed, a cozy, relaxing room overlooking the park, with a fountain and a charming rose garden, it was a pleasure to relax in the evening on the wonderful balcony of my room. I liked the well-coordinated work of all the sanatorium staff, well-organized treatment, without queues.. Beautiful parks, excellent mineral water, attentive and friendly staff, delicious and varied food in a beautiful restaurant. Well organized excursion service and transfer service.Negatives
There was no air conditioning in the room, upon arrival Wi-Fi did not work for three days, for some reason you had to constantly bring an already used plastic bag with you to the “Gas Envelope” procedure (and also dry it in the room after the procedure).
leonid shneydman
05.08.2019
Positives
Variety and quality of treatment offered, excellent conditions. Varied, delicious food.Negatives
Eating a buffet does not promote health. Lack of air conditioning in the rooms (in the heat the room is very stuffy even at night).
Aleksandr Cherkashin
02.08.2019
Negatives
Room without air conditioning, which was advertised on the website
Пейсах Лангер
22.07.2019
Negatives
The return transfer was terrible. Instead of 2 hours, we got to the airport in 3 and a half hours and arrived when registration was already ending.
Галина Скляр
19.07.2019
Positives
We rested at the Zvezda hotel from 06/17/19 to 06/30/19, located near the sources of the main colonnade, in an excellent double room N202 with a view of Goethe Square. The rooms were cleaned every day and bed linen was changed once a week. I would like to note the attentive attitude and excellent work of the entire medical staff on the procedures offered to us (mineral baths, mud, gas injections, dry carbon dioxide baths, Mariino Lake, paraffin, inhalations). A wonderful swimming pool and two saunas in the hotel lifted our spirits and relieved fatigue after walking on air and sightseeing trips. I liked the clarity in working with clients of the company "sanatoriums.com", especially the organization of the transfer. The food was varied, with a large selection of dishes. I wanted to come next year. I recommend this hotel to everyone for good treatment and relaxation.Negatives
There is a lot of vinegar in salads and their choice is limited.
valentina gartvik
04.07.2019
Positives
We had a wonderful time and improved our health. thanks to the hotel staff
Sergei Kulikov
28.06.2019
Positives
We were in the sanatorium at the beginning of June. The Marianske Lazne resort meets all the requirements that are necessary for a comfortable stay. Of course, the nature is amazing, the springs are healing, the living conditions are good. We stayed at the Zvezda Hotel. We booked through the website. Very convenient, fast and without problems There was a one-way transfer. Restaurant: the cuisine is varied and very tasty. Enough salads, fish, and game. Everything is great! Treatment depends on the doctor. Choose the procedures, change them and don’t be shy. Have a good rest everyone,Negatives
The most unpleasant thing about our stay and treatment was the attending doctor. We were there for the first time, so we didn’t immediately understand what was happening. It was just agony. This is the most unpleasant thing. But on the whole, the staff was friendly. There was a transfer from the airport, but the driver was already an elderly man, and his driving style was terrible. We were worried all the way. Upon arrival at the hotel, the car on the brakes, as if on a hill, began to roll down. Terrible! Please pay attention! And I hope the doctor should also reconsider his attitude, in principle, towards people. Thank you.
Ruth Linder-Senn
25.06.2019
Positives
The spa stay benefited me a lot in all respects and I highly recommended it to my circle of friends
valentyna dubizky
17.06.2019