references
Marina Savchenko
12.07.2016
Positives
Only positive emotions. Everything is well organized. Dr. S. Bortnik is an attentive and competent specialist. Good and varied food. The staff is attentive. A nice bonus when leaving is to get to the station.Negatives
You can delay room cleaning in the Hvezda building for a maximum of 10 minutes. Otherwise, they will only take out trash. They say they are open until 12.00. And between procedures, sometimes you need a rest of about 20 minutes. Although in the first week, a young girl cleaned when you asked and thoroughly. Last year there were no problems in the IMPERIAL building.
Nikolai Balber
18.06.2016
Negatives
Treatment is prescribed globally without taking into account the specifics of the problem, and in the future it is not interested in how the person feels
Tatyana Blagova
03.06.2016
Positives
Thank you very much for the transfer, after a difficult journey this is a very important stage in treatment. Accommodation did not take long, the staff there works very well. The food is normal, as usual in sanatoriums there is a choice of dishes.Negatives
The staff at some procedures changed, and there were some disruptions in the appointment times for procedures. This was inconvenient, we hope that management will reconsider this issue when changing employees.
Olga Milavskaya
09.03.2016
Positives
Very good cleaning service, at the reception, in the dining room. I liked everything very much!!! Gratitude and recognition to the inhaler.
Irina Ilana Golbraikh
28.02.2016
Positives
We liked everything, we are going to come again.
Nikolay Agafonov
26.11.2015
Positives
Very good holiday. Everyone is very attentive, polite and respectful. Thank you for the transfers, everything was clear, on time and very courteous and polite drivers!!!! Your company does its job and knows how to do it. Thank you for a good vacation!!!
Viktor Popov
15.11.2015
Positives
Rest and treatment in this hotel fully met our expectations. Friendly, helpful and completely professional staff. A spacious living room with a balcony, a luxurious bed and a huge “plasma”, a comfortable “bathroom” with everything that should be there. This is very important, since the treatment process involves spending a lot of time in the room, resting between procedures. Although the procedures themselves take place in different hotels, walking through the warm and beautifully decorated underground passages is comfortable and pleasant. I was very impressed by the transitions with views of old Marienbad and pictures of wildlife, accompanied by light music and sounds corresponding to the places depicted. Spacious and bright treatment rooms, a magnificent swimming pool with saunas. And, of course, excellently organized catering with a variety of dishes for everyone. From dieters to tartare lovers. The location of the hotel is quite convenient. A few minutes walk to the Colonnade with mineral springs, next to the trolleybus stop going to the station. There are beautiful parks and amazing views of the surrounding mountains nearby.Negatives
The whole time we stayed in this hotel we had a feeling of holiday, so we didn’t want to see anything bad, and we didn’t see it.
Елена Ковалева
10.11.2015
Positives
I really liked the quality of treatment, food, and the work of the staff. All my wishes were taken into account. I am very pleased with the treatment and rest.Negatives
I would like the cleaning of the room to be done better, everything is done in a hurry
Исраил Абдулрвгимов
05.11.2015
Positives
I had very pleasant impressions from my stay at the Zvezda sanatorium! Everything is great ! I will definitely come back again!! Sincerely, Abdulragimov Israil
Olegs Sokolovs
26.10.2015
Positives
everything is very good. we'll come again.Negatives
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Татьяна Благова
25.10.2015
Positives
The hotel staff is very responsive and attentive. Thanks a lot. The company Sanatoriums.com responds very quickly and sends documents for visa processing. Thank you very much. We recommended our friends to contact you.Negatives
In the fall, due to the increase in infectious diseases, not only vacationers get sick, but also staff, who are not always interchangeable. Therefore, planned procedures are skipped. When filling out the transfer reservation, questions arose in the form: the column for the date of departure from the hotel, we had a departure on October 23, and the departure was on October 24 at night, it is more convenient to add another column for the date of departure, then no questions will arise from any party.
Юрий Шепелев
20.10.2015
Positives
Everything is just super 👍 The staff is excellent, the food is super, the location is amazing. We are glad!!!)))Negatives
There are no unprepared emotions
VIKTOR DEDEGKAEV
13.09.2015
Positives
Everything was very good!Negatives
You need to come with your family, there is little communication.
Marina Dvorkin
02.09.2015
Positives
We are very pleased with our holiday. The city is beautiful and conducive to a pleasant pastime. The staff is attentive and polite. No language problems. If possible, we will come here again.Negatives
Monotonous breakfasts. Dinner is a little better (we only took breakfast and dinner). The problem with prescribing procedures: the doctor prescribes them automatically, without taking into account the severity of the disease. I asked to replace some of them after I myself read the list of possible procedures. If we come here again, we will book a separate hotel and choose the procedures ourselves. But this is just my personal opinion.
NATALIYA LOZHNIKOVA
31.08.2015
Positives
Everything is fine. Many thanks to the consultant of Sanatoriums.com (he is in Karlovy Vary). He was very helpful, immediately responded to questions and requests, even called back and advised.Negatives
WI-FI in the room always disappears. There is a computer. near the reception, but the keyboard is only Latin. At lunch and dinner, tea is only paid (as everywhere else in Europe). The pool closes at 21:00, but I would like to go again after an evening walk before going to bed. But these are small things compared to the enormous advantages of the sanatorium
Nikita Popov
07.08.2015
Positives
The hotel is located on a hill, there are almost no cars, it is quiet. The main sources are a 5-minute walk through a beautiful, well-kept area. The food is varied and deliciously prepared. The staff understands and speaks Russian as readily as German.Negatives
Paid parking is about 6 euros per day. The hotel immediately said that there were no alternatives. For lunch and dinner, drinks are only water, other drinks are available for an additional fee. Kettle in the room for an additional fee of 2 euros per day. During peak season there may be queues for procedures.
Шавкатхан Махмудов
31.07.2015
Positives
The surrounding area is very clean and green.Negatives
There is virtually no treatment targeted based on the diagnosis and test data. They try to load them with the types of procedures available. There are absolutely no dietary tables, because the work of the gastrointestinal tract is proper nutrition, min. water and procedures. The work of the canteen: they work for show, there is very little competent cooking, it is not very tasty, it often burns out. Mostly fatty foods are present and mostly pork. After fish, I think I won’t eat it for at least a month, although there are enough varieties of fish. We need to work on organization in all areas, starting with placement. You book one thing, they put you in another, although you explain to them that you booked a Star, not an Imperial, and if you wanted to book it, because there is a separate Imperial website??? And in the confirmation, in small letters and in English, it turns out it is written: Star or Imperial. So, if anyone is interested, I can explain it in more detail. At the beginning I wanted a devastating article, but the responsible workers seemed to understand their shortcomings and tried very hard to create normal conditions. But I think this should be done for everyone who came here to be healed. I'm sure I didn't write anything new.
VALENTINA POLIAKOVA
16.07.2015
Positives
The entire staff is attentive and friendly, very qualified medical staff, the free transfer to the station is very pleasant.
Анна Зимина
13.07.2015
Positives
I liked everything, the attitude of the staff, the accommodation, the food, the treatment.Negatives
The only thing that happened when we asked to change dinner to lunch due to absence due to an excursion was a misunderstanding. under such circumstances, other hotels change without question. the husband also adds that it is advisable to have a choice of either lunch or dinner. We would have chosen lunch for ourselves, but when booking the hotel, I didn’t see this option.
TATIANA KOZLOVA
08.07.2015
Positives
Good afternoon I love the Czech Republic, perhaps it is more spiritual than any other country in Europe, because it is inhabited not only by people. The mysterious free life of angels, saints and patrons of churches and cathedrals - all those who crown the roofs, cornices, and facades of buildings - is not immediately discovered. As soon as you raise your head to the sky at the first drops of rain to determine whether it’s time to take out an umbrella, the unknown and charming life of the inhabitants of the heights opens up above you... We have been coming to the Czech Republic for 5 years for treatment and recreation. We were in Teplice 2 times (in Caesarske Lazne and in Beethoven), 2 times we were in Karlovy Vary (in Imperial and Windsor) and this year, thanks to your website, we chose Marianske Lazne, the Zvezda Hotel. Beautiful building! Sufficient number of procedures. During some procedures, pleasant music is played. There is something to do - there is a swimming pool, there are Roman baths, a gym, the Asklepion medical center. Many walking routes, cable car to Bohemia Park. There is a lecture in Russian about the benefits of treatment at the Marianske Lazne resort. It is advisable to listen to it in the first days of your stay at the resort at a general meeting for new arrivals, or on a special channel in the hotel on TV (this does not exist yet, but it would be ideal). A variety of delicious food, we felt that the dishes were not repeated during the 2 weeks of our stay. We are very pleased with the complete rest and treatment.
Alena Bolbas
15.06.2015
Positives
We have only positive impressions of our holiday. The food is good. Of course, everything gets boring (especially the breakfast menu), but where is it different? food quality is good. the staff is polite. even the transfer - we traveled as if we were traveling privately (just the two of us with our daughter), but the payment was the same as for a group one. We had a GREAT rest.
Tatjana Kravcov
11.05.2015
Positives
Very satisfied. Everything is great: the hotel, the staff, food, treatment. There is a very good massage therapist, some people have been going to him for several years. A good swimming pool in the hotel. In the restaurant at dinner a pianist plays, sometimes a saxophone. Polite staff, they speak English in Russian and German, two Russian doctors. Excellent treatment.
Gulnar Tuganbayeva
15.04.2015
Positives
Excellent sanatorium, very friendly staff, good and competent doctor Yulia, I recommend everyone to visit this sanatorium.Negatives
there is no negativity only positivity
SVETLANA GUZENKO
12.01.2015
Positives
In great indescribable delight. Excellent treatment, food, service.
Луиза шакирова
21.11.2014
Positives
Amazing. All liked it. There are no comments at all about the hotel. everything is very comfortable.
Олег Филатов
22.08.2014
Positives
This is the second time we've been staying at this hotel, and like last time everything is at a high level. The food is still excellent, the staff performs their duties efficiently, and the treatment is excellent.
Андрей Зиненко
19.07.2014